Trusted Agent profile · Scotland
★★★★★
29 reviews across 1 platform
161/163 High Street, Dumbarton, Scotland, G82 1NZ
Allen and Harris's office in Scotland, at 161/163 High Street, is rated 4.0 out of 5 across 29 reviews on 1 platform, including 29 Google reviews rated 4.0.
Every review we hold for the Scotland office, from every platform, shown as written. First names only.
5/5
GoogleHad the pleasure of buying our first home with the help of Brogan. Who provided a very helpful and professional service. Brogan kept me updated throughout and was great at explaining the process from beginning to end. Very friendly manner …
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Dumbarton team provided a five-star service!
5/5
GoogleCannot recommend Brogan from the Dumbarton branch enough whose service was excellent throughout the purchase of our first home. What was expected to be a daunting prospect was made very simple as we were expertly guided through the whole …
Hello, thank you so much for taking the time to provide our Dumbarton team with a 5-star review. We are so happy to hear the team helped you every step of the way with great … More
5/5
GoogleWe bought our first property with the help of Brogan and we couldn't recommend her enough. Brogan is a fantastic person who is completely empathetic and understanding toward your personal needs. She understands that the process of buying …
Hello, thank you so much for taking the time to provide our Dumbarton team with a 5-star review. We are so happy to hear Brogan and the rest of the team helped you every step of … More
1/5
Google2 occasions now I've asked for a Home report and they haven't sent one. The 1st time, I was completely ignored on a property and a week later they start sending marketing/spam e-mails with absolutely zero relevance to what I asked for in the 1st place. Then sent a home report after I asked them to stop sending marketing e-mails (which I never gave permission to do so) but advised that the vendor has accepted an offer on it. What's the point in sending a home report a week after requesting one when an offer has already been accepted? Yesterday I requested a home report for a different property and have been completely ignored again. Every other estate agent I contact either already upload a copy of the home report to download (to save the time wasting exercise of requesting one) or will send one within 30mins of requesting one. Not sure why such a simple request seems to be so difficult for this estate agent. On this experience I certainly would avoid selling my property through them, because if your deliberately ignoring potential buyers then as a seller you may receive less on the sale of a property than you could because Allen & Harris cant be bothered sending home reports which can then turn into viewings meaning more interest in the property. Very unprofessional and certainly won't be going anywhere near this company again.
Hi, thank you for taking the time to provide our Allen and Harris team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@allenandharris.co.uk then we will be more than happy to help you.
5/5
GoogleI dealt with Brogan Mackay and she was extremely helpful throughout my mortgage application and house purchase. Even when she was sick she was still working from home and chasing everything up for me.
Hello, thank you so much for taking the time to provide our Dumbarton branch with a 5-star review. We are so happy to hear Brogan and the rest of the team helped you every step of … More
5/5
GoogleI couldn't recommend Brogan from Allen and Harris Dumbarton branch enough, from the very start she was so helpful and knowledgeable and went out her way to help. I was completely clueless on how the whole buying a home procedure worked and …
5/5
Googlejust finalising the process of buying our first home and we honestly couldn't have done it without the amazing help from Brogen. She made us feel so well at eased and kept us informed in everything! Definitely recommend her if you're going through Allen and Harris dumbarton as she made it all so much easier!
Hi, thank you so much for taking the time to provide our Allen and Harris team with a 5-star review. We are so happy to hear Brogen and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleI had the pleasure of meeting Mark Docherty on Wednesday when he came to do my valuation. He was extremely friendly and polite and very informative about the marketing process without overwhelming me with information! He also got things moving very quickly to have my property on the market within the week. Excellent service so far!
Hello, thank you so much for taking the time to provide our Allen & Harris team with a 5-star review. We are so happy to hear Mark and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
GoogleNot only did this company get our valuation wrong, they then proceeded to post our home incorrectly on rightmove and other websites, when I tried to fix these errors I was told for months it would be done to which it never was. We then had no choice but to use another company as our home was valued incorrectly and being sold under incorrect details. They then proceeded to chase us for fees to cover there ridiculously poor job at selling our home. They chased the address they knew we moved out of, with threatening letters I have never received. The only reason it is sorted is because I was pro active In making sure my complaint was heard. There complaints process is non existent and I cannot believe they get away with calling themselves an estate agent who can't even put a home on right move correctly. The only saving grace was Leigh who was professional and went above and beyond for us.NegativeQuality
5/5
GoogleMy partner and I were first time buyers, had met with mortgage advisors previously which was very hit and miss. We then heard of Brogan Mackay after contacting Allen and Harris regarding a property. We spoke and instantly felt at ease, understanding of our position, understanding of how quick properties were selling during these times and how quickly we wanted to act. Brogan always went above and beyond for us and what is a very stressful time as we have never been in this position before we were always reassured and guided to the best decisions and after months and months of house hunting, we were able to secure a mortgage. Brogan has always checked in with us, responded to what now seems like silly questions and always made us feel like we were her only clients. Professional, lovely and will be highly recommending. Chris & Melissa.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleThe worst branch I have ever had dealings with. Do not sell a property through these people.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleBought my first home with the brilliant help of Brogan McKay, the mortgage adviser, at Allen and Harris Dumbarton. She made the sometimes confusing process quick and easy and was constantly available throughout this busy time. Would definitely recommend.
Hi there, thank you so much for the 5* review and recommendation of the Dumbarton branch! It's great to hear that Brogan and the rest of the team have been helpful, friendly & efficient! We wish you all the best for the rest of your sale.
5/5
GoogleI have bought my first home with my partner. We had spoken to other mortgage advisors and didn’t seem to get the ‘click’ and held off as we weren’t sure where to start. …
Hello, thank you so much for taking the time to provide our Dumbarton branch with a 5-star review. We are so happy to hear Brogan and the rest of the team helped you every step of … More
5/5
GoogleBrilliant experience from start to finish. From Mark's initial valuation and getting the sale setup, to Emily managing the sale and keeping me updated, I found the process effortless. Allen & Harris were not the cheapest (but nowhere near the most expensive), but the package they offered was by far the best value for money. I wouldn't hesitate to go straight to them in future.
5/5
GoogleWe had the help from mortgage advisor Brogan to help assist us with buying our first home. As first time buyers it was very daunting for us but from start to finish Brogan done everything to help us talked us through everything to make sure we understood clearly. So professional and helped our journey be a lot easier and stress free. Would highly recommend her!
1/5
GoogleWould give 0 stars but not an option. Our house sold in a week. We were given no advice nothing. The buyers were taking their time we were constantly chasing for updates advice. 17 weeks later estate agent quits buyers pulls out. Would not recommend.
1/5
GoogleCompletely ghosted by mortgage advisor Heather Lindsey. Very unprofessional in her role and gives Allen & Harris company a bad name. Spent most of our appointment talking about herself.
5/5
GoogleI recently bought my first home with the help of Brogan, the mortgage advisor. She was very helpful and made the entire process go with ease, I would highly recommend her to anyone who is considering to buy especially first time buyers as she is very patient and understanding throughout the process.
2/5
GoogleDon't trust these guys with your home I trusted the photographer to come in and put my landlord's flat up for let and when I came home my house was opened to the world, if you use these guys don't trust them in your home alone
5/5
GoogleIt looks like an Estate Agent's you can rely on.
1/5
GoogleI have enquired about 2 properties both by telephone and have not recieved any come back regarding viewing the homes to buy. pity anyone trying to sell with them. Must be a nightmare for them
5/5
GoogleStaff are great and very helpful 👍 …
5/5
GoogleGreat service, offer on house within 24 hours of going live, staff always friendly and bend over backwards to reach your needs.
5/5
GoogleInformative. Easy to use Web site
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Allen and Harris's Scotland office has 29 reviews across 1 platform: 29 on Google.
Allen and Harris Scotland is rated 4.0 out of 5 across all 29 reviews, and 4.0 out of 5 on Google from 29 reviews.
Allen and Harris Scotland, 161/163 High Street, Dumbarton, Scotland, G82 1NZ.
