Trusted Agent profile · Scarborough
★★★★★
882 reviews across 2 platforms
The Boulevard, Middle Deepdale, Scarborough, YO11 3EX
Later Living by Lovell for Age Exclusive Living's office in Scarborough, at The Boulevard, is rated 4.2 out of 5 across 882 reviews on two platforms, including 1 Google review rated 3.0.
Tell us what you need and we'll put you in touch. Later Living by Lovell for Age Exclusive Living hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Scarborough.
Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
5/5
TrustpilotI’ve had an excellent initial…
I’ve had an excellent initial experience. David Clissett was super informative about everything I needed to know.
Dear Sonia, many thanks for taking the time to share your experience at our Wild Walk development. David will be delighted with the feedback which I will pass over to him today. Have a lovely day, Lovell Midlands
1/5
TrustpilotAnother review as I’m still going round in circles.
Woodlark Chase - Another review as I’m still going round in circles with Lovell regarding our out of plumb wall. We have been lied to for over a year by the site team and manager that the wall was fine and “won’t go anywhere”. After a year of arguing we finally had someone come out to “asses” the wall and they agreed it was out and needed rectifying. Then silence for months. Other issues also reported including air vents covered by turf, rocks and rubble have still yet to be rectified. Speaking to customer care is like pulling teeth as they just talk around the issue, and nobody will tell me when our brickwork is going to be fixed. I have now involved my local councillors, MP, and contacted local newspapers as I am sick to death of how awful the customer care has been. We’ve now been asked for more photos? I hate to moan on public forums but we have no other options currently.I’d steer clear of the last available house on the development, or make sure it’s thoroughly inspected before buying.
Hi Jordan, I'm sorry to hear about your experience and will investigate this with our customer care team and come back to you with a resolution shortly. Lovell Homes Team
5/5
Trustpilot5 star experience
I have purchased several new build properties over many years. All the developers have been well known and most have provided excellent service. Lovell Homes are new to me but so far they (and in particular) Teresa have been superb and are providing me with an outstanding level of customer service.
Thank you so much for your wonderful review! We’re delighted to hear about your positive experience with Lovell Homes and are thrilled that Teresa at Ruby Meadow, Holsworthy has been able to provide you with outstanding customer service. It’s always our goal to ensure that every aspect of your journey with us exceeds expectations. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Wishing you a very Merry Christmas!
5/5
TrustpilotGood customer service
Thank you Prashant. We are glad to hear you received good customer service.
5/5
TrustpilotJordan decorator
Jordan the decorator Williams park….. more like hero can’t fault his workmanship and abilities. He’s such a friendly and polite guy, he made me feel so comfortable having him in my home. A true credit to Lovell. If I was to need any decoration work in the future i will be asking for Jordan again! Thanks
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotNew owner
Overall experience is excellent and I am happy with the on site customer service,especially Brian the site manager.He’s very helpful and I I commend him for that.
Hello Michael,Thank you for your lovely review, we are happy that the team were able to help as much as they can to ensure he had a great experience.We will pass on your comments to the teamKindest RegardsLovell Homes
3/5
Trustpilot[Resolved] No respect the 14-day cooling off period!
At the beginning, when we were looking for an apartment, every thing was smooth and the staff were helpful. We ended reserving a flat with Lovell on 4th of Feb in 345 Park Place. During the cooling off period, we cancelled the reservation and requested the refund to be processed (which we have legal entitlement for according to the reservation terms and conditions) as we cancelled within the 14 days.It's been over a 45 days now with multiple back and forth. The company is very unresponsive and they keep saying that "they are looking into it".--UPDATE (moved the rating from 1 star to 3 stars)After writing the review, they did get in touch with and resolved the problem very quickly. I have received the refund. Thanks for the help in resolving this.
Yahia, I would like to apologise for the delay and will contact you directly to discuss. Lovell
1/5
TrustpilotBeware
My son moved in to this property it obviously hadn't been passed off and was not up to building regulations no hand rail on stairs , couldn’t have passed air test as 2” gap under back door , walls moved not been screwed down . The lads left on site and in the site office are trying there best to sweep up the mess left behind and are taking most of the flack some of it from me for which I apologise the aim of this review is to point out that those at the top are the problem. This sort of treatment wants bringing up in parliament the building companies are atrocious and getting away with murder and that all the true appalling reviews get pushed to the end look at all reviews before proceeding with this company .
Thank you for providing us with further information so we can investigate the mater for you. Kind regardsLovell Homes
5/5
TrustpilotDebbie was very helpful in every aspect…
Debbie was very helpful in every aspect of the purchase,to giving a detailed viewing and answering any questions regarding the house
5/5
TrustpilotExcellent service from patient staff
We recently purchased a house from Lovell with the help of sales executive Jade. With impressive patience and delligence, she answered our endless questions in detail despite her busy work. She showed great understanding of our concerns by sharing the experience from other buyers and how they dealt with their problems. On the day when we did our flooring selection, she even reminded us whether we would like to add a towel hanger in our bathroom, which was the item we inquired a few times when she walked us through the showrooms. It just slipped out of our minds during the selection and she was the only one that remembered it. Her passion at work and her genuine attitude towards customers were definitely two of the reasons why we made our final purchase.
Thank you for taking the time to write your lovely review. I have passed your feedback to Jade and she is delighted. Many Thanks from The Lovell Homes Team.
5/5
TrustpilotLloyd is very informative attentive
Lloyd is very informative attentive, lot of patience, very thorough with his job and also very knowledgeable and helpful. We are very happy with our experience with Lloyd.
Thank you very much for your 5 star review! I have passed your positive comments onto Lloyd and the team at Locke Gardens.
1/5
TrustpilotThe customer service couldn't be poorer…
The customer service couldn't be poorer if they tried. Where to even start with the issues. We where verbally promised at date of reservation and when we exchanged that there qoukd be on road parking available and if they had to do works we would have written warning. Lie. We have 2 cars and a work van which I don't think is unreasonable. Work van needs to remain near the home as partner does call outs through the nights and weekends. I'm also classed as disabled to note. 3 times now I have come home from work to find the pavement missing and road parking on the 3 closest streets also blocked. This is with 0 notice. They are incredibly belittling to young women. I was 21 when we bought this house and multiple lovell contractors have asked for my mum to sign since she's the owner. Nope it's mine. No one listens and only speaks to my partner. Again only contact him around coming to fix snags yet its my schedule they will be working around. On top if expecting us to be home 24/7 and they can come when ever. Many snags ans lies through this process. You'll only have a 20cm gradient in the garden however it's got more dips and bumps then tubbyland which is great for myself being disabled so cannot use the garden. Regularly ignored and responses taking weeks, customer service phone line are rude and unhelpful. We had a major water leak which left water coming out of our fuse box, they wanted to only send a sparky. No we needed a plumber and a sparky. Could go on and on and on but just don't buy a lovell home. Don't waste your time
Hello Amelia,We are sorry to hear about the issues you have raised, we have passed this on to our Customer Service team and someone will be in touch with you this afternoon.Kind RegardsLovell Homes
5/5
TrustpilotAndrew and Tom from the Customer Care Team
Andrew and Tom from the Customer Care Team were extremely friendly and efficient. The quality of finish of their repairs was of an extremely high standard.
We're happy to hear that our Customer Care Team was friendly and efficient. We appreciate your feedback and are glad the repairs met your expectations for quality.
5/5
TrustpilotHyacinth was very helpful
Hyacinth was very helpful, easy going and knowledgeable. She explained the whole process clearly and concisely making the whole experience an absolute breeze to go through
Hello Harpinder,Thank you for your lovely review. We are glad Hyacinth was able to help and support you through this process of buying a new home. We will ensure to pass on your comments to her and the teamKindest RegardsLovell Homes
2/5
TrustpilotUnfortunately nothing went too right…
Unfortunately nothing went too right once we had had our offers accepted (purchasing multiple properties).From the sales side, it's disorganised, hard to get hold of anyone, paperwork missing or not provided. Customer service is a shambles which wouldn't matter so much except for the large amount of "snags" that we have experienced across 8 plots. The Site manager who I was told by others on site is new and learning makes nothing happen and so we are chasing snags for months. I've been made to feel like I'm a inconvenience for raising issues that just shouldn't happen in the first place.These have been a great investment for us so it's a real shame that we have had such a bad experience and would therefore not recommend buying through Lovell's. A positive - the houses themselves, once snags are done, have good curb appeal, good layouts and make lovely homes. Also, Blossomfields as an actual site is a great location.
Hi Isabelle, Thank you for your review. I have passed your comments onto customer care and the site team to look into further. Kind Regards, Lovell Homes.
5/5
TrustpilotExtremely helpful!
There was nothing more they could do for us, everything went extremely smoothly. At every opportunity they went above and beyond, really impressed with the service
Thank you for taking the time to write your review. We're so pleased to hear you are happy with our service. I have passed your comments onto the team. Many Thanks Lovell Homes Team
5/5
TrustpilotFriendly, helpful & knowledgeable
The helpfulness and friendliness of Matt & in earlier days - Amanda.We were always made to feel welcome and given time for voicing any concerns.Since moving here the friendliness has continued and it is a pleasure to know that any questions gets answered.The helpfulness and friendliness of Matt, John and Mark are exemplary and a credit to Lovell Homes.
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our team, and we have passed them on directly to Matt, Mandy, John & Mark, who we know will be very happy to read them.Thank you again Sheila, we hope that you are very happy in your new Lovell home!The Lovell Team.
1/5
TrustpilotTELBURN WAY SCOTLAND!!! Utter shambles of a company
Utter shambles of a company. Customer care is non existent. Multiple members of staff have given me incorrect information. I am due to complete next week still have no idea if I’m getting my house or not. Works still ongoing. Road outside isn’t even laid. Have been told it isn’t safe to do a home demo until the day we get our keys. They will not send me pictures of inside. Have been advised that the painting will be finished this weekend however I still don’t have a kitchen sink or taps? Dread to think what my property looks like inside. CML/Habitation isn’t getting done till the day before handover making it impossible for my solicitor to get funds from my lender. Lovell homes are setting me up to fail. This full experience of buying my first home has been ruined by the lack of service from Lovell Homes. Clearly taking FTB for a f****** ride! Somehow I was booked in for a home demo 25th November, turn up to be told they have no hard hats so can’t let me in. HOW EMBARRASSING FOR LOVELL?! actual laughable the amount of incompetent staff work for Lovell Scotland
hi Karen,We are sorry to hear about the experience you have had on your journey with us so far. This is not a representation on how the journey is meant to be with Lovell. We understand that the Regional MD for Scotland has been in touch with you to reassure you on handover and we can only hope to turn this experience around for you from now on. Kind regardsLovell Homes
5/5
TrustpilotEllie was professional
Ellie was professional, clear & made the whole process very easy
Thank you Nikky for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham.It's wonderful to read your comments about our sales team, and we have passed them on directly to Ellie, who we know will be very happy to read them.Thank you again Nikky, we hope that you will be very happy in your new Lovell home!The Lovell Team.
1/5
TrustpilotShocking Customer Care
Still not fixed outstanding major snagging issues after over a year in the house. A snagging list is expected but surely you’d expect all issues to be resolved within the first year. Very poor communication from Customer Care. No one seems to be able to raise a formal complaint for me. They are clearly in no rush to sort anything out. Suspect too busy trying to rush people into unfinished homes before Christmas like they did with us. Suggest prospective buyers read reviews posted following completion rather than at the sales stage as obviously they are very helpful before you buy but once moved in the post-sales care is absolutely shocking. I posted a review previously and the reply they gave was an obvious templated lie. If you are considering buying with Lovell, I’d strongly recommend buying a new build with another builder instead.
Hi Josh, Thank you for your review and we are sorry to hear your snagging issues have not been resolved yet.If you would like to email me on marketing.eastern@lovell.co.uk with further information I can take a look into this for you. Kind Regards, Lovell Homes.
1/5
TrustpilotSandwell homes contracted Lovell who…
Sandwell homes contracted Lovell who contracted sycamore windows who fitted windows non compliant to building regs. Self certified Fensa. Another window company, builders have said the windows shouldn’t have been fitted without a lintel assessment and lintel replacement. Nobody has any pre installation survey reports. No evidence to say works done is building compliant. Lovell no records. Council blaming Lovell. Say no records. Sycamore Fensa certified blaming Lovell. So all of them passing me onto each other for non existent records. So bad practice no record keeping and even worse breach of building regulations. I’m left with huge bill to rectify their error to replace lintels, bricks, render and internal plaster etc. They are all to blame.
5/5
TrustpilotExcellent customer care from Tom at St…
Excellent customer care from Tom at St Edmunds Park, Acle. Tom arrived early and attended efficiently to the issues that I had raised. He was kind enough to deal with a further issue that I hadn't raised with Customer Care, and for which I had only asked advice.
Thank you Mr Bates for taking the time to leave such a lovely 5* review about our customer care team in East Anglia.We have passed your comments on directly to them, and we know they will be very happy to read them.Thank you again Mr Bates, we hope that you are very happy in your new Lovell home.The Lovell Team
1/5
Trustpilot5* builder more like 1*
Been in the property 8 months and we still have issues outstanding from when we moved in. Build quality absolutley shocking. We were left with a hole in our downstairs toilet wall for 6 months as they laid flooring over the waste pipe which was sitting above level, causing a lump, they tried to cut the waste pipe to level the floor and there was subsequently a leak. They still havent bothered to fix it and have offered to hide it as they cant be bothered to do the job properly. We also have issues accessing and leaving our house as the door gets jammed, our fridge is bent, there is paint splatters left all over the kitchen side which we can't get off, they have mismeasured the boxed off area around the stairs which means the lounge door won't open fully, instead of fixing the problem they came round with a doorstop, our lounge door hits the door frame, there are knocking noises any time the taps are on in the upstairs bathrooms, our windows get jammed, We have no fence in our rear garden and should of had hedging to screen the property at the rear, they put twigs in. All properties on this development should of had a shed/bike storage installed as per the plans they submitted to the council, they haven't bothered and as such we've had to submit a breach of planning. Oh and our patio floods. Avoid at all costs.
Thank you for taking the time to write your review, we are disappointed that you have had these issues. I have followed up with our customer care team and understand your outstanding issues are in progress. We recognise and apologise that this has taken longer than we’d have hoped, please do reach out to your Customer Service Team if you need any further help. The Lovell Homes Team
5/5
TrustpilotThis is our first brand new house and…
This is our first brand new house and we where really looking forward to moving on to the sycamores Kirkella, overall our experience has been great, we’ve not had many snags and most have been rectified really quickly apart from one , we’ve got some metal fencing that is supposed to be in the front garden but it’s been sat in my back garden for 6 months!! Apparently waiting for posts which are delayed, I have a friend in hull who could have manufactured the posts in approximately 1 week , please could you sort out before Christmas, I would like to add that Sharon in sales office and Kieron site manager are a credit to your company, would love to give 5 stars if possible, UPDATE , great response from Lovell, had the new fencing put up today after only 3 days from review!! Great work guys
Hi Charlie, Thank you for your review. We would like to apologise regarding the fencing issue and I have passed this across to our construction team to rectify this as soon as possible for you.I will make sure to pass your kind comments onto Sharon and Kieran. Thank you again, Lovell Homes
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Tell us what you need and we'll put you in touch. Later Living by Lovell for Age Exclusive Living hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Scarborough.
