Flick & Son Saxmundham reviews

★★★★★ 5/5

Google

I have recently had dealings with Flick & son in Saxmundham in regard to a house purchase in the town. I have to say they were very good, our initial meeting was with Henry who was very pleasant and polite at our first viewing and nothing was too much trouble. We also dealt with Sabrina, she was always on the end of the phone and was so helpful. The staff at the Saxmundham shop were equally helpful and friendly and all helped towards a successful purchase. Well done everyone.

Steven · 5 March 2026

★★★★★ 5/5

Google

We have just rented a property in Aldeburgh through Flick and Son and the whole process has been very efficient. We primarily dealt with Tracey in their lettings department and she could of not been more helpful but at the same time very professional and efficient. She went out of her way to arrange viewings at times that worked for us. Once we had identified a property she managed the process efficiently whilst taking the time to answer all our queries and explain each part of the process. Our experience was very positive.

Mike · 22 October 2025

★★★★★ 5/5

Google

One week into Letting out my property and I am fully satisfied with the professional and down to earth service I received from all the team at Flick’s. They do the small things well. They are prompt in returning calls and they are very honest managing expectations. They certainly put the effort in to get my rental over the line. In particular I would like to thank Tracey who always made herself available to answer any questions I had. The same could be said of both Charlotte and Oliver. I just had less interaction with them. I chose the fully managed package. I am totally satisfied to date and i would highly recommend this company to handle your letting needs.

S · 22 March 2025

★★★★★ 5/5

Google

From start to finish Charlotte and the team have been supportive and on hand for any questions and queries we have had. First class service and has made our move stress free and a positive experience!

D · 1 April 2026

★★★★★ 5/5

Google

Well - so far I'm so impressed with the Flick and Sons rental team (I haven't rented anything yet ... but I am very hopeful). My experience with them (in contrast to various agents in the Essex area) has been so pleasant, positive, immediate and supportive. I made an enquiry late last night and by 09:30 - Oliver had called me back. I had a wonderful helpful conversation with Melissa who intervened as when I called back Oliver was unavailable. I loved the willingness to step in and help a colleague (and a client) - I also loved that I didn't get "press 1 for this and press 2 for that" recorded message when I called! Hooray for human interaction. Melissa used the information I had provided - rather than going all through it again and made an appointment for me today and emailed confirmation immediately. I am so glad their posters/signs were all around Suffolk yesterday when I was driving around. Unlike so often as a rental customer with other agents who make you feel like a pauper or scum of the earth - I was treated with respect and as a valued person/customer. Thank you so much - after 15 years renting in Poland (with such an easy process over there which UK could learn from) - it's been great to be able to find someone who wants to work with me to find a new home.

Sharne · 24 October 2024

★★★★★ 5/5

Google

I would like to say a big thank you to Tracey, Charlotte and Jessica (in rentals) for the excellent service they provided. They genuinely cared and nothing was too much trouble. Communication was prompt and everything ran smoothly. I would definitely recommend Flick & Son, far the best agents I have used.

Janine · 26 August 2025

★★★★★ 5/5

Google

Jess and team were all very friendly and helpful throughout organising our new rental home! Easy to contact and came back with everything we needed quickly! Seamless move!

Natasha · 21 March 2026

★★★★★ 5/5

Google

The team at Flick and Son in Saxmundham has been exceptional in managing our purchase. Whenever we phoned or emailed the office, regardless of who we spoke to, they were always up-to-date on the latest developments and responded promptly. Despite facing a few conveyancing delays and enquiries that could have led us to reconsider, Sabrina’s prompt and knowledgeable updates, along with her liaising with the seller and solicitors, kept us reassured. No question we had was deemed too trivial, and the team always made time for us. We are very grateful for this, as it enabled us to successfully purchase the property we wanted. When Sabrina took annual leave, she informed us that Isobel would be our contact, and Isobel was also excellent. Without such outstanding communication from Flick and Son, we would have undoubtedly pulled out of the sale. Additionally, our viewings with Matthew and Julie were conducted with calmness, professionalism, and solid knowledge of the property and local area, giving us the time and answers to digest the property for ourselves. Unlike other agents we had encountered, they avoided pushy sales tactics and exaggerated descriptions, which had deterred us from other properties.

Tracey · 3 August 2024

★★★★★ 5/5

Google

Thank you to Jessica at Flick and Son for helping us find our dream house! From the first viewing to signing the lease and collecting the keys we have been looked after so well. I would recommend Flick and Son to anyone looking for a rental property in the area.

Julia · 26 August 2025

★★★★★ 2/5

Google

Having bought and sold houses previously we are not inexperienced in the process. We went with Flick & sons because they said that they send all their sales people round to view the property so they would know what they were dealing with when selling it. We thought this was a good idea even though they were not the cheapest estate agents. Unfortunately this was not the case and we had at least 3 agents show people around who we had never seen. On one occasion the agent never even turned up so we ended up showing the prospective buyer around ourselves!! The original photos taken along with the description was not particuarly good so had to be re worded and touched up. We did ask if there was any leeway on the fee due to the problems encountered but were bluntly refused. Although Mathew, Millie and Sabrina were helpful I would definitely NOT recommend Flicks and Sons!

RobandLesley · 25 June 2024

★★★★★ 5/5

Google

We can not thank Charlotte and the team enough for their sound advice and help letting our property. Friendly, efficient and quick - just what we were looking for. Highly recommend.

Dr · 26 January 2026

★★★★★ 5/5

Google

After a really stressful house search, Flick & Son were a breathe of fresh air. Throughout the whole process they have been friendly, patient and communicative. Nothing has been a problem for them. I would like to, personally, give a shout out to Charlotte who was approachable and honest from viewing the property to liasing with the Landlord. All my questions have been answered with complete authenticity and transparency. Thank you, Flick & Son

Tasha · 10 August 2024

★★★★★ 5/5

Google

Matt from Flick & Son delivered an impressively swift and highly efficient service, achieving a successful outcome in double quick time. Flick & Son clearly demonstrated the value of the personal touch and thorough understanding of the local market. Their communication was well balanced, consistently clear, timely, and professional. The overall experience was notably smooth and well‑coordinated. I would confidently commend their performance for its exceptional speed and professionalism.

Andy · 23 March 2026

★★★★★ 5/5

Google

I can’t recommend Fick & Son highly enough! They’ve been absolutely incredible throughout the entire process of buying my house. From start to finish, the team was helpful, supportive, and consistently responsive to any questions or …

Becca · 22 June 2025

★★★★★ 2/5

Google

We initially chose Flicks because having previously lived in the area for many years, Flicks were well renowned as having good old fashioned values, rare in the world of estate agents. Also my parents bought the land from them 60+ years ago. Sadly things have changed and from the beginning it was a case of over promise and under deliver throughout. They promised among other things (there were a lot of promises) that they would forward mail and of course keep in regular contact with me. None of the above materialised and in fact no one contacted me from October until February. After I spoke to them about their broken promises they suggested I pop in and have a chat but as we live over 4 hours away we made an appointment. We arrived to find no one in the office that would speak to us and when we said enough is enough the girl on the front desk simply handed us the keys to the property and we find that all details have been removed from Rightmove.

K · 2 March 2023

★★★★★ 5/5

Google

I recently purchased a house through Flick & Son, and it couldn't have been a more positive experience. Sabrina and team were professional, responsive and genuinely dedicated to their work. They made a great recommendation of a mortgage …

Jamie · 22 April 2025

★★★★★ 5/5

Google

We would just like to take this opportunity to say how impressed my brother and I were with the service we received from Flick and Son. The service we received was excellent and we were impressed with their efficient communications, the marketing and the number of bookings they secured for my mother’s property.

C · 12 March 2026

★★★★★ 5/5

Google

Tracey was amazing and went the extra mile to ensure I was able to move smoothly and with plenty of time. Great work thanks Tracey!

Mike · 26 August 2025

★★★★★ 5/5

Google

Our experience of Flick and Son has been very positive. Experienced and knowledgeable staff who supported us through our journey with great communication. All the sales team visited our property so they knew what they were selling to potential buyers. The very proactive approach is refreshing and not one we experienced with other agents whilst we were looking for a new home. Staff have been professional and friendly, nothing was too much trouble. Matthew at Saxmundham is amazing, he not only sold our current house but found us a new home - a true asset to the Flick and Son team. Outstanding service, highly recommended.

Karen · 2 November 2022

★★★★★ 5/5

Google

Charlotte and her team has helped me an my partner to rent. We was struggling at the start but they never gave up, absolute lovely team and would fully recommend.

Koffee · 26 June 2025

★★★★★ 5/5

Google

Many thanks to all at Flicks, very helpful and friendly staff. Right from the initial valuation of our property then the viewings carried out by Mathew & Henry. And Sabrina who helped keep us up to date with the progress of our sale. We Would highly recommend Flicks

Tony · 19 October 2024

★★★★★ 5/5

Google

Flick and Son have been brilliant throughout our sale to date - with a particular thank you to Matthew who's been patient and positive and kept us informed at every stage. Whilst the sale hasn't completed yet I feel every element that's in Flick and Son's control is very well managed and we are well communicated with. Would highly recommend.

Hannah · 26 February 2024

★★★★★ 5/5

Google

Great professional service and help. Thank you Jessica Cracknell. I’m now happy and settled in my new home….

Ian · 26 September 2025

★★★★★ 5/5

Google

Many, many thanks to all at Flicks. A first class set up who were always `on it ‘ Everybody was extremely professional and we achieved a sale in a difficult market. If I had to pick just one person it would be Matthew Youngs in the Saxmundham office purely for his warmth and encouragement. But they are all great !

Stephen · 25 December 2023