Flick and Son Saxmundham reviews

★★★★★ 1/5

Google

Hopeless - been registered with the a couple of years and they have never made contact with me. I even followed this up several times and despite their promises - nada. Looking at properties they've sold, there has been some that fitted my requirements and budget. It's far more reliable to use Rightmove which begs the question what use is an agent. They even under valued a property which was 100% perfect me, by 1/3rd meaning that my Rightmove search did not pick it up - how can you get a valuation that wrong? This means that they are not getting the best price for the seller if they are not allowing as much interest as possible - my first interaction, was if you cant come to view until Saturday it will be sold by then - something that turned out not to be true. Paul (the Owner) puts his mobile number on the website - obviously to look as though he cares, but don't expect an answer. He also states Paul has an ethos of phone first and email second, with communication being the most important part of estate agency. " but he does not follow this, and when I asked members of his team, they were not even aware of this ethos.

Dino · 23 September 2024

★★★★★ 5/5

Facebook

Matt showed myself and my daughter a beautiful old cottage last week and I couldn’t praise Matt enough for his friendliness, professionalism, knowledge and conversation. He certainly knew what he was talking about and I would not hesitate in using his services again if the situation arose. I would say that he was one of the best estate agents I have ever dealt with. Thank you Matt 😊

Rosanna · 12 April 2021

★★★★★ 5/5

Google

Mellisa was excellent in providing updates throughout the process.she was always available for a phone call to discuss matters and we are very grateful to mellisa. best team highly recommend

Leo · 27 July 2024

★★★★★ 5/5

Google

Rosa was the perfect mix of professional, responsive and engaging. We were able to take advantage of her and her colleagues' local knowledge and it's a big help that the sales and lettings team sit together as Helen on the lettings side was on hand to answer questions about potential rental yield. Amongst the best of the agents we met during our whistle stop house search in East Anglia.

Vanessa · 26 August 2018

★★★★★ 2/5

Google

Dealt with various people at flicks . None particularly helpful and their customer service skills are at times very poor. Give the impression they do the minimum required and won’t go out of their way to help - they wouldn’t even scan a document and email to me when I needed it urgently. They accept they can provide key legal paperwork late when it suits them ( but still expect to get their full management fee ) but are very quick to apply “ those are the rules “ logic when they are invoicing. Turned up late to appointments without calling ahead. I wouldn’t recommend.

London354 · 27 March 2024

★★★★★ 5/5

Facebook

We recently bought a property through Flicks who were very supportive of us during the process of making our purchase and especially so because the vendor of the property seemed to make the experience particularly difficult. However, the team did their upmost to make it happen as smooth as possible. A big thank you to Jack, Sabrina and Amy.

Carole · 28 September 2021

★★★★★ 5/5

Google

We have rented our house for 18 months now with flick & son as the agents. The whole process from viewing to moving was speedy and professionally handled by Melissa. Since moving in Melissa and the team have handled any problems with speed and care. Our previous renting agents were an absolute nightmare so dealing with a very pleasant and professional individual like Melissa has been a pleasure.

Paul · 26 August 2018

★★★★★ 5/5

Google

Charlotte and Courtney were always helpful and practical during several ups and downs, during which the sale fell through twice, not Flick's fault I hasten to add, and were always a pleasure to deal with.

Andy · 28 December 2023

★★★★★ 5/5

Google

Recently began renting a property through flick and son and I couldn't have been happier with the professionalism and response time within the flick and son team. Big thank you to Victoria and Melissa especially, they were the two I spoke to regularly and they couldn't have been more helpfulPositiveResponsiveness, Professionalism

Ryan · 25 August 2022

★★★★★ 5/5

Google

We have found the whole team to be so organised and helpful, however in particular, Jack has been brilliant. He has both attended our viewings of properties with a helpful manner throughout and nothing too much trouble and also great for the viewings side with the sale of our property. Thanks to Jack and the whole team!PositiveResponsiveness, Professionalism

Jim · 25 August 2021

★★★★★ 5/5

Google

Tracey & Jessica from the Saxmundham branch were amazing ! Helped me find and secure my prefect rental home. Worked with and on behalf of me. Couldn't recommend them enough. Thank you so much.

Romney · 27 October 2025

★★★★★ 5/5

Google

The “Lettings Team” at Flick and son are exceptional. Very patient with me (I kept changing my mind), very good with asking all the right questions and then making very sensible recommendations. And soooo much more. One example of “Above and Beyond”… On the day that I was moving and therefore had to visit the office to sign a few bits of paper and collect keys; there was a major accident which closed Saxmundham high street… I received a phone call informing me of this and advice as to how to get to the office and where to park…. Now that is what I call Excellent Customer Service… Many thanks team!! R

Richard · 28 December 2023

★★★★★ 5/5

Google

Outstanding customer service from Flick and Son Saxmundham. By far the best agents I have dealt with in recent weeks. Special thanks to Charlotte, Helen and Melissa for all their help and assistance throughout from virtual viewing, application stage and signing and collection of keys.

Lana · 25 August 2022

★★★★★ 5/5

Google

Excellent service! Very pleased with such a swift and professional transaction. Flick & Son are highly recommended

Jane · 16 February 2026

★★★★★ 5/5

Google

We found that Charlotte and the team at Flick & Son were down to earth, friendly and helpful and helped us to quickly secure our son's rental accommodation.

Sarah · 28 December 2023

★★★★★ 5/5

Google

I contacted Flicks in early January and Richard came to view the property and take photos inside and out. Before the detais were printed, I was advised that a lady wanted to view the Property as soon as possible. She had two viewings, the second of which was with Matthew from the Saxmundham Office. I understood that she was very keen to buy the Bungalow but needed to get her own house under offer. To cut a long story short, she was able to do this, and by February 9th we had a Notification of Sale with the lady concerned, I just hope the next Phase of the purchase goes as smoothly as this first Phase has done !

Stephen · 25 August 2023

★★★★★ 5/5

Google

I once rented a property in Saxmundham through Flick & Son a couple of years ago, and due to my good experience with them, I recently decided to use them to rent my own property. The team have been great as a whole, but I'd like to give a special 'shout-out' to Charlotte, who has been incredibly kind and helpful throughout the process, and to Melissa, who has been been a great support to both myself and my new tenant. Thanks to you, Flick & Son!

Beth · 25 August 2023

★★★★★ 5/5

Google

After having our property on the market for several months with no sale we moved estate agents to Flick & Son. Within a month the property was sold. With experienced, friendly, knowledgeable, trust worthy staff we felt in safe hands. Having not moved home for over 30yrs we needed to be guided and supported through this process, staff and Flick & Son made the journey understandable and were always at the end of the phone or email if needed. A very big thank you to everyone at both the Saxmundham & Aldeburgh offices for your kindness & support throughout the process. Out of three local estate agents we used, we would only recommend Flick & Son to you all. Kind regards Tony & Jane

Tony · 25 August 2023

★★★★★ 5/5

Google

Good experience, freindly and approachable staff. Will recommend 👌 …

John · 26 March 2026

★★★★★ 5/5

Google

We recently purchased a property through Flick & Son and received fantastic service throughout. …

Daniel · 16 January 2026

★★★★★ 5/5

Google

Excellent service from start to finish We're,wanting to rent First class service When we wanted to look at a property Very good lady gave us a good look round The property from then on office took over, everything then went very easy filling in all the forms. We're are old couple so it we Nice for everything to go very smoothly.thank you all the staff at Saxmundham Graham and babs bailey

Stock · 28 November 2023

★★★★★ 5/5

Google

The entire process from the first meeting with Charlotte Walker, showing her the property, understanding the ins and outs, to Tracey Frances finding excellent tenants and organising all the viewings, was simply a joy. Their friendliness and experience combined with attention to every detail brought confidence to all parties evolved. Communication is always brilliant and I feel we're working with a trustworthy team throughout. Thank you !

Nicholas · 12 June 2025

★★★★★ 5/5

Google

They've got great properties and Tracey was really helpful. On time for the viewing and the property was worth the price.

Oye · 28 December 2023

★★★★★ 5/5

Google

My experience with flick and sons saxmundham is been very pleasant, hope can last for years and years Melissa and her team are 5 stars

Nuno · 25 August 2023