Lane & Browns Estate Agents Sandy reviews

★★★★★ 5/5

Google

Easily one of the most helpful and professional lettings agents I've dealt with. Everyone who I have been in contact with has been very polite, friendly, and it genuinely feels like they are doing their absolute best for you. I've been very lucky with how quickly and easily it has been to get a property through Lane & Brown's and how accommodating and flexible they have been. Any issues are resolved incredibly quickly, making sure I was happy with the plans as they were going ahead as well as following up to make sure everything was resolved. They have been two steps ahead of everything in terms of coming to rent a property, giving plenty of notice for any changes to any plans. Everything is done to a high standard and done very well so feel incredibly happy and comfortable in my new home with peace of mind.

Lewis · 8 January 2026

★★★★★ 5/5

Google

Karis, Debbie and the team have been amazing in supporting us to become tenants in our dream home. After a bad experience with a previous landlord they went above and beyond (answering my crazy emails) and giving us advice and help us feel we could trust a landlord again. Fantastic estate agents and I always enjoy hearing from them (and having a natter!!)

Ashley · 11 April 2026

★★★★★ 5/5

Google

We had a fantastic experience with Lane and Browns! As first time renters, the whole process felt quite daunting at first, but the team were incredibly helpful, friendly, and patient throughout. They took the time to answer all of our questions, kept us updated every step of the way, and made everything feel straightforward and stress-free. Their professionalism and support really gave us confidence during the process. We would highly recommend Lane and Browns to anyone, especially first time renters looking for a reliable and supportive estate agents!

Lauren · 11 June 2026

★★★★★ 5/5

Google

Everyone we spoke to was really helpful, viewings and checks were all done quickly and move in date was flexible with what worked well for us! Highly recommend -Karis was lovely!

Ellie · 11 June 2026

★★★★★ 5/5

Google

First time ever renting ! Intrum stay from house sale to buy! The actual process was not the easiest in terms of paperwork, found the whole aspect quite evasive but I'm told this can be the case! Karris Brown however, was my saving grace, from the beginning to end. A delightful person, extremely helpful, on the ball, professional and charming! Made a very difficult situation, much easier to bare! 😊😊

Suzanne · 11 June 2026

★★★★★ 5/5

Google

Lane & Browns is a reliable agency and I’ve been renting through them for over three years. Both my first home and my move to a larger property were arranged with their help. Any issues in the house have always been dealt with quickly. In my case a broken dishwasher and a cracked shower tray were fixed the next day. They are responsible, easy to work with, and I would recommend them.

Evgeniya · 11 February 2026

★★★★★ 5/5

Google

Couldn't be happier with the support that Leigh has offered. Our house move has been a painful one with other parties dragging their feet but Leigh was extremely proactive in chasing people and doing everything he could to keep things moving. He's been the absolute MVP in this whole process. If you're considering which estate agents to use in the area then it's a no brainer that you should go with these guys, I doubt you'll find better.

Matt · 11 November 2023

★★★★★ 5/5

Google

I highly recommend Lane & Browns. Debbie, Karis, Lauren, Cassie and the team have been extremely helpful and always gone out of their way to help. They are very professional and I will definitely use them again in the future.

Arif · 1 June 2025

★★★★★ 2/5

Google

Previously okay agents, but after the way I was spoken to by 3 members of staff in the office was horrid. Telling me they can’t discuss anything with me but then directly referencing me in an email as to why an engineer wasn’t able to come in. Debbie found it appropriate to hang up. Appalling service and grateful I don’t have to deal with them again.

Lizzie · 11 August 2026

★★★★★ 5/5

Google

Leigh from Lane and Browns has been fantastic, after being let down by another local agent we went to lane and browns and met Leigh! From start to finish Leigh has been a great communicator and helped us to communicate and complete our sale quickly. If you are looking for an estate agent to help buy or sell your home than we would 100% recommend Lane and Browns!

Lina · 11 November 2023

★★★★★ 1/5

Google

I rented off of lane and browns magnolia house I would have rather of rented a room in a prison coz that is what it is like the neighbours all involved in your life lane and browns don’t care all they do is send emails about noise and the stress they caused both me and my partner is untrue even though she was pregnant at the time. They cared more for the people that had been there longer paying rent than new people Zoe is useless it proves how bad they are as there staff change all the time. Sam is the most arrogant person in there office when u question them about the emails of complaints they have no resolution but say this is standard practice . Not only that they decided after me and my partner had a baby only to evict us when we moved in oven wasn’t working no hot water in taps when the washing machine went we waited weeks to be replaced ripping all our clothes and never reimbursed for them I would not advise anyone to rent from lane and browns they are appalling !! Be aware !!!!!View lessNegativeProfessionalism

Kevin · 11 November 2022

★★★★★ 5/5

Google

Brilliant experience from Claire and Leigh .They were so professional and very patient. I viewed the property with Claire and the rest was done by Leigh .He helped push my solicitors, estate agents and the sellers. My buyers delayed so much that I thought the sale would fall through. Thanks to Leigh and his excellent persuasion skills ,the sellers waited for everything to go through. Now a month after moving to the house ,I love it and the neighbours and neighbourhood, couldn't have chosen a better agent.Thanks Leigh for your tremendous effort 👏👏👏👏👏

Besa · 11 November 2022

★★★★★ 5/5

Google

The sale of my late uncle's bungalow was dealt by Leigh. We had a professional and outstanding service from Leigh. From the first visit Leigh was open and honest in the assessment of the property and listened to and was empathetic to our specific needs. Leigh negotiated with the buyer regarding various issues and always offered a solution to problems. Leigh was always contactable during the process. Any calls were promptly returned by Leigh (or James; who also gave a excellent service when we called). The process was new to my mother and I and was difficult due to the circumstances but Leigh and James at Lane & Browns made the process a lot easier.

Karl · 11 November 2022

★★★★★ 5/5

Google

I recently rented a property through Lane & Browns. I had been forced to move swiftly out of my previous rental due to it being sold ( landlord had forgotten to tell me)…..so I was very stressed at that time. The service that was provided by all the staff at Lane & Browns was wonderful. Everyone was super helpful, all my questions were answered speedily, nothing was too much trouble, and above all, everyone was professional and empathetic. This company comes highly recommended. Maybe they will help you find the house of your dreams like they did for me 😊

Pet · 10 June 2025

★★★★★ 5/5

Google

Nothing but good things to say about Lane & Browns. As a first time tenant, they have been incredibly helpful every step of the way. They are always happy to answer any queries, whether over the phone or face to face, and are keen to solve problems quickly. They work closely with our landlord who really cares about their property and show us as their tenants that we matter. A truly rare 10/10 experience that is hard to match for any other estate agents. I would highly recommend.

Vincent · 23 May 2025

★★★★★ 5/5

Google

Lane & Browns are a excellent letting agent.All the team are very helpful and friendly nothing is too much for them to sort out. We highly recommend them to anyone, that you so much Regards Darren

Darren · 11 June 2026

★★★★★ 5/5

Google

Been with Lane and Browns for over 8 years, there is nothing negative to say. They are more like family to me, very polite friendly and helpfull , forget other agents go to Lane and Browns for that over and above wonderful service. 5stars

Barry · 11 April 2026

★★★★★ 5/5

Google

Best Estate agent i have dealt with. Communications are second to none. Always keep me updated on any work that is carried out in the property, giving plenty of notice, and not kept waiting weeks. Office staff are always lovely, happy to help and nothing is too much trouble.

Shirley · 11 February 2026

★★★★★ 5/5

Google

I couldn’t have wished for a more supportive and helpful agent. There were a few problems that occurred during the sale of my house but they were there every time, consulting me and assisting with resolving each issue. They kept me up to date with all that was happening enabling me to remain positive and not loose the house I wanted to buy. They sold my house within a week and found me the exact house I was looking for. I can not praise them enough, they were professional, responsive, supportive, thoughtful and thorough. They are a good quality, friendly and good value estate agent. They definitely deserved the fee I paid.PositiveResponsiveness, Quality, Professionalism, Value

Topsy · 11 November 2021

★★★★★ 5/5

Google

Absolutely the best agents you could ask for!! Leigh and James were always at the end of the phone, always ready to help and any questions and enqueries were answered promptly. I will recommend them to anyone who is looking to buy the property, they will go above and beyond to help. I am completely new to the whole conveyancing in the UK so it was great to have such a nice, professional and great agents!! I would recommend them to anyone who is getting on the property ladder, rest assure, you are,in safe hands!! Thank you guys!!! Bea ManleyPositiveResponsiveness, Quality, Professionalism, Value

Beata · 11 November 2021

★★★★★ 5/5

Google

As a purchaser I have had to go through various agents to view properties and was shocked how often agents didn’t respond to my emails, calls to book viewings or when they did would send an 18 year old in a shiny suit to point to a kitchen and tell me “that’s the kitchen” thanks for that insight. Lane & Browns responded to my query from overnight before the office even opened and I booked my viewing. From then on they have been responsive, understanding and helpful In trying to drive the sale through despite various bumps in the road. Leigh has been great in being the go between for the parties and often kept me more up to date and was more forthcoming then both sets of solicitors at times! I would use them when the times comes to move again.PositiveResponsiveness, Professionalism

Ian · 11 November 2021

★★★★★ 5/5

Google

With the end of the stamp duty holiday looming I was struggling to find the right buyers for my house using another agent, so switched to Lane & Browns who were more local to me. James and Leigh were professional, attentive and friendly and the pictures their photographer took were fantastic - they really showed my house in the best light. They found me some suitable buyers who made an offer at the right price and the rest is history. Thanks guys! 👌🏻PositiveProfessionalism

Karl · 11 November 2021

★★★★★ 5/5

Google

We sold my Nan's house through Lane and Browns and we could not have asked for a better service. Leigh was really professional and made sure to keep us updated on the progress of the house sale and really went out of his way to explain everything to us . It was refreshing to use an estate agent that genuinely cares about their clients and has an honest and personal approach throughout.PositiveResponsiveness, Quality, Professionalism

Kate · 11 November 2021

★★★★★ 5/5

Facebook

I cannot express how great L & B have been in my recent move. From the beginning of the process they have kept in touch regularly, and when my sale fell through due to buyers buyer pulling out they quickly got the buyers property sold again. So even after hiccups i was able to move into my new property as scheduled. Claire was exceptional in the service she gave and when solicitors went quiet for weeks on end, I could rely on her to keep me up to date on progress. Very, very happy I went with them.

Barbara · 10 March 2020