Colebrook Sturrock reviews

★★★★★ 5/5

Google

We have just sold our House through Colebrook Sturrock, Sandwich branch, in April 2026. From initial valuation to completing on our sale took just 7 weeks and was incredibly stress free. Our sale was handled by Sarah who has been fantastic from start to finish. This is not a one-off experience as we have bought and sold houses through Sarah before and can honestly say that she is, hands down, the best estate agent we have ever dealt with! Sarah really knows her stuff, but above all she’s a great communicator with a human touch, which really does make both buying and selling a pleasure. We have had the best experience and wouldn’t hesitate to recommend Colebrook Sturrock.⭐️⭐️⭐️⭐️⭐️

Leila · 14 April 2026

★★★★★ 1/5

Google

The Sales Team at Colebrook Sturrock in Sandwich are biased, disrespectful and seem to lack the skills required to handle negotiations with tact. When we found out that the house we wanted had been suddenly taken off the market the year before, we asked for the current owners to confirm that they would still sell to us if their onward purchase fell through for any reason, i.e. would they consider moving into rented accommodation? This is an extremely common request and one that we had fulfilled in the sale of our own property however, Philip King (Sales Manager), had the audacity to call us naive for merely suggesting it. Given how much money can be spent on searches and surveys before exchange of contracts, we wanted some assurance that we weren't going to meet the same fate as the previous potential buyer. The negotiations after our viewing were simply embarrassing and we were shocked that Colebrook Sturrock entertained some of the proposed sale conditions from the sellers. For example, they had requested a £10,000 non-refundable payment in the event that we decide to withdraw from the purchase and this was even before they had accepted our offer, and before we had the opportunity to request searches and inspections An estate agent with any sense of integrity would understand that such a request straddles the line of ethics this early on in a transaction. Anyhow, later on but immediately after we received our mortgage offer we requested access for a Homebuyer Survey. Sarah (another member of the sales team) was extremely rude and suggested that we had left it to the last minute to commission a survey and asked if we had made the sellers aware that we wanted one. She reiterated that the sellers wanted to exchange contracts at this point and we felt this was an attempt to rush through the entire process. They knew very well that we had only just received our mortgage offer. Firstly, a survey is the next logical step after receiving a mortgage offer so it should have come as no surprise to the agent, and secondly, in line with their own policy, any communications between the buyers and sellers should be made through them. Why would they not consider that we would want to commission a survey for a 44 year old home? Lynne (sales team) also felt it necessary to advise us that surveys are not compulsory and we again felt this was an attempt to rush us through the process. We then had a bit of back and forth regarding inspections for the gas and electricity because the sellers couldn't tell us when they were last safety checked. This coincided with a request from us to bring completion forward by a week so that we may take advantage of a reduction in land tax. Lynne was rather aggressive in her approach to us and passed on that the sellers would only agree to that if we exchanged contracts in the following two days and as such, leaving us no time to book safety checks and review the reports. Had we not have loved the property so much, we would not have have continued on with Colebrook Sturrock. It was very clear that they were over familiar with the sellers and it reflected in their level of professionalism throughout the transaction. If you're an experienced buyer who knows how to negotiate, Colebrook Sturrock will not be able to meet your needs and are sure to disappoint. They do not value buyers, only sellers. Do your research and look elsewhere.

Nicola · 5 June 2024

★★★★★ 5/5

Google

Sarah and her team were amazing from start to finish. They were friendly, easy to reach and knowledgable. The sale of my house went through quickly and smoothly as they really are experts in properties. Would highly recommend Sarah and will go to her again in the future.

Dan · 13 April 2024

★★★★★ 1/5

Google

Very disappointed with recent service. We have used Colebrook Sturrock for eight years. They used to be professional - prompt and attentive. Sadly their service has deteriorated in recent years. They found us a tenant who trashed our house and did very little to prevent this from happening (inspections were not carried out on time) or to enforce the contract. We had to go to the courts to evict the tenants. They refuse to collect the rent from the tenant as stipulated in the agreement. Avoid.

Stephen · 18 May 2024

★★★★★ 5/5

Google

Colebrook Sturrock looked after our house for many years while it was rented out. They did so with such care and professionalism, significantly reducing all those stresses often associated with renting property. So when it came to selling this house, we looked no further. Here again, Colebrook Sturrock's thoughtfulness and professionalism was evident throughout. We were kept constantly informed about the progress of visits and responses, and when it came to receiving an offer, they ensured everything went smoothly to a successful conclusion for all concerned. I only have praise for Colebrook Sturrock and their lettings and sales teams.

Paul · 13 April 2024

★★★★★ 5/5

Facebook

Colebrook Sturrock have just sold my property, from beginning to end they have been friendly, professional and extremely knowledgeable. They have gone over and above to help and support me throughout this time, with particular thanks to Helen who has been amazing throughout. I would highly recommend this service. Thank you.

Helen · 26 May 2018

★★★★★ 5/5

Google

Claire was an absolute dream to deal with, very polite and welcoming. Thank you again guys! Would 100% use again.

Tom · 14 April 2023

★★★★★ 1/5

Google

Very petty people to deal with. Took some money off our deposit when moving out when there was absolutely nothing wrong. Actually I'd say it was in better condition when we left it to when we moved in. Other people that lived on the street for years told me that whatever you do. These guys will always deduct money off your deposit it has happened to lots of people before, which makes me feel that these guys are not honest people. Also they said we would get our deposit back within 5 days but came back on the 8th day after constantly calling them as i had to do the chasing! They are also liers telling my partner one thing over the phone and me another. Life lesson learnt!

Robert · 16 April 2020

★★★★★ 5/5

Google

We bought our house in Sandwich with Colebrook Sturrock in September '18 and they were brilliant. We had a number of viewings and they were extremely accommodating with timings etc to fit around our work schedule. They liaised quickly between us and the vendor and the sale was arranged very quickly. During the sale process they were very communicative and our solicitor said they were a good agent. We were not pushed into using their mortgage advisor or surveyors which was refreshing having spoken to other estate agents. We would highly recommend Colebrook and were very appreciative of the bottle of bubbles we found at the house on move in day. Thank you very much Colebrook Sturrock.

Sebastian · 16 April 2019

★★★★★ 1/5

Google

Had these guys give us a valuation in regards to putting our house on the market towards the end of last year and thought it was reasonable but ended up trying a different estate agent who had offices in London. We then had a look into a house buying company who asked colebrook and sturrock to give them a valuation. They proceeded to drop the value of our house by £205,000. Both valuations were carried out without visiting our home and conducted by the same person, Simon, who i believe is the branch manager/owner? So in my opinion not consistent at all or trustworthy in any way. This being said, i would really like to hear a response and how they justify there actions. So please get in touch!!

George · 16 April 2018

★★★★★ 1/5

Google

Arranged to see 1 bed cottage and while we arrives a good 10,15 minutes early, the agent was nowhere to be seen. We had to leave as we both had work to get to. No curtesy call to be told agent was running late and told it's just one of those things. Very disappointed as it was a lovely location.

Mr · 16 April 2020

★★★★★ 5/5

Facebook

Very friendly staff, very quick answering emails and calls. Can't praise them all enough.... Nothing is ever to much trouble... 5 stars....

Sarah · 13 February 2021

★★★★★ 5/5

Google

We rented a property in Sandwich through Colebrook Sturrock and found the service exceptional. Everyone is very friendly and professional, and whenever I emailed them with a problem or a question they would call me straight away to resolve it. A refreshing change to some letting agents we've had in the past!

John · 16 April 2021

★★★★★ 5/5

Google

The team at Colebrook Sturrock could not be more helpful, courteous and friendly. Throughout my property sale, they were always quick to respond and provide information about the sale's progress, and gave excellent advice throughout. Very highly recommended.

Matt · 16 April 2022

★★★★★ 5/5

Google

Nice atmosphere, friendly helpful staff. Drinks and snacks always maintain a high standard.

Anne · 13 April 2024

★★★★★ 5/5

Facebook

I have always found Colebrook Sturrock extremely professional and helpful. They managed our recent transactions very smoothly and we were kept well informed of progress. They certainly instilled confidence in us that everything was going to go through. The Saltwood team are a pleasure to do business with.

Sophie · 30 June 2016

★★★★★ 5/5

Facebook

Have just completed on our house purchase. Colebrook Sturrock were responsible for the sale and today we received a beautiful bunch of flowers from them to welcome us into our new home. They've been nothing but delightful from start to finish - would recommend to anyone!!!!

Anna · 1 June 2016

★★★★★ 1/5

Google

They are ok as long as you are buying and not renting. If you rent I dont believe the same amount of care is given in any sense.

Smallville · 14 April 2022

★★★★★ 4/5

Google

Great value although some products have reduced in size but not the price.

John · 16 September 2023

★★★★★ 5/5

Google

A very good experience with the lettings manager and the team overall. Sorted everything out for me and found a tenant within just a few days. Very good service and happy to recommend.

Richard · 16 April 2021

★★★★★ 1/5

Facebook

Disappointing service from Colebrooks. Didn’t find them friendly or willing to help us. In fact I found them to look down on us through the house hunting process. Won’t be using them again.

Michael · 11 March 2021

★★★★★ 5/5

Google

Colebrooks are a top class agent. Friendly staff, expert knowledge, proper prices, efficient and trustworthy.

Michael · 14 April 2022

★★★★★ 5/5

Google

Friendly staff all willing to help

Gary · 16 April 2020

★★★★★ 5/5

Google

Rating only, no written review.

Joe · 14 April 2021