Every review we hold for the Sandwell office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have rented through Tom Giles estate agents for 4 years and sadly parted ways this week as we have moved to a bigger property. I can not recommend them enough. Going through a new agent now the comparison is like night and day and we only truly realised how thorough, professional and friendly they are when we dealt with our new agents. Jules is very helpful and Simon always has given us good advice that is in the best interest of us not like other companies that seem to give you advice that only gives them a gain. We would be more than happy to rent from them again.
Grace · 17 April 2022
★★★★★ 1/5
GoogleAfter reading the views, I agree, a lady their very rude brushes off anything you ask her or say to her, a man their who has no clue about the houses and offers made on them, I waited 2 weeks after placing an offer and I chased them almost every single day for an answer to be told in the end the owner has accepted an offer and nothing can be done, as the solicitors have been instructed, which to me sounds like this person was allocated to having the houses from ages ago, I didn’t even get the option to counter offer or even say I’m willing to pay the asking price, ridiculous and unfair…. Avoid this estate agent not worth it…..
A · 11 March 2025
★★★★★ 2/5
GoogleAgree with the other negative reviews below I spoke to a member of staff today, an older lady, she was so rude. I was talking and she kept talking over me, she cancelled my viewing after telling me I can view and then they tell me it's been taken, why do they give viewings to people, why don't they allow everyone to view first and then select someone, absolute timewaster. Rude!!, another member of staff needs to be working there. Get rid.
Kira · 23 January 2025
★★★★★ 1/5
GoogleVery disappointed with the service. Viewed a property with these guys after giving an offer I was told I will be contacted via post. Two weeks went past but didn’t receive anything, so I decided to call the office. After speaking to agent I was told that the house is under offer. I don’t understand why I wasn’t informed of this as initially instructed. I believe something isn’t right with these guys and vendors don’t get to see all the offers on the table from buyers. Avoid
Abdul · 12 September 2024
★★★★★ 1/5
GoogleI agree with the other comments, offered on a property, dont hear anything after consistent chasing up, suddenly sold. Didn't feel right, fwlt like something fishy went on, lost out on my dream property, think twice before doing business with these.
Fuis · 17 December 2025
★★★★★ 1/5
GoogleVery very bed services. The lady there kept the door locked she even didn't allow to come inside. For any type of enquiry she has only one answer that every thing is on website. Her attitude is not good very rude and unprofessional behavior.
Jamil · 17 March 2025
★★★★★ 3/5
GoogleWe were offered a 'Sole selling rights' agreement which is the most restrictive of all types of estate agent contracts. Despite assurances from the agent we were unhappy with the wording of the Agreement and clauses. We followed the agents complaints policy and the agent resolved the issue to our satisfaction, so the issue has now been resolved which is a sign of a proffessional agent. The agent is a member of the Property Ombudsman which provides a framework for standards which is also reassuring as a client.
Lisa · 25 October 2021
★★★★★ 1/5
GoogleDealt with many estate agents in past years
But absolute rubbish in every way .
Staff on front desk have no clue
Very little knowledge,response time is a joke phoned constantly for 5 days to speak to agent dealing with me
Very surprised they are still trading
**stay way**
Tan · 17 April 2022
★★★★★ 5/5
GoogleLived in two separate properties with this company in the last 5 years and I am beyond glad I chose them over any other.
Fantastic Customer Service and very reliable.
Ian · 10 June 2023
★★★★★ 3/5
GoogleWe were offered a 'Sole selling rights' agreement which is the most restrictive of all types of estate agent contracts. Despite assurances from the agent we were unhappy with the wording of the Agreement and clauses. We followed the agents …
Singingsnail · 17 April 2021
★★★★★ 5/5
GoogleFantastic Estate Agents to have met.
Mr. Cox came out to my home and was very pleasant and helpful.
I would recommend Tom Giles to anyone looking to Sell or Buy a home.
Teresa · 10 June 2022
★★★★★ 3/5
GoogleDidn't visit, just walked past 🙄 …
Sonya · 22 April 2024
★★★★★ 5/5
Googlerented a property with these and what an outstanding service, friendly staff who all helped and always happy and efficiant would recommend them for there service and how good they were thanks A1 service.
Kevin · 24 April 2018
★★★★★ 5/5
GoogleVery good and polite. Helpful too.
Seitho · 23 April 2023
★★★★★ 5/5
GoogleGreat service 👍👍👍 …
Adrian · 10 June 2023
★★★★★ 5/5
GoogleOn time viewing appointment, arrived with sales information, knowledgeable on the property and area, able to answer questions, professional service.
Susan · 23 April 2021
★★★★★ 5/5
GoogleGood value for money!
Jenny · 23 April 2023
★★★★★ 5/5
GoogleClear easy to look at
Sally · 17 April 2022
★★★★★ 5/5
GoogleGreat sales team keeping you updated at all times.
Keith · 23 April 2021
★★★★★ 5/5
GoogleI purchased my first home threw these estate agents absolutely fantastic service
Highly recomended!
Ali · 24 April 2017
★★★★★ 5/5
GoogleBrilliant, very helpful, everything has run smoothly and quickly would highly recommend 😁 …
Bridie · 24 April 2017
★★★★★ 5/5
GoogleWell established professional company
Michael · 17 April 2021
★★★★★ 5/5
GoogleExcellent estate agent
Mark · 17 April 2020
★★★★★ 1/5
Googleracist if your not white don't bother!
Candy · 24 April 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
