Trusted Agent profile · Saltdean

Carruthers & Luck Saltdean reviews

4.4

★★★★★ Great

30 reviews across 1 platform

7 Longridge Avenue, Saltdean, BN2 8LG

Carruthers & Luck's office in Saltdean, at 7 Longridge Avenue, is rated 4.4 out of 5 across 30 reviews on 1 platform, including 30 Google reviews rated 4.4.

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4.4 / 5

30

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Saltdean office, from every platform, shown as written. First names only.

5/5

Google

Dave, at Carruthers & Luck, has been absolutely fantastic from beginning to end. Dave, has worked so hard in selling my Father-in-law's property, and getting the best price he could for us. He, has kept us in touch, and updated every single week without fail! All the Team are really wonderful, they are super efficient, and very knowledgeable about the current housing market. We chose Carruthers & Luck as they know all the area of Saltdean so well, inside out! Dave, is honest, advises wisely, and tells you exactly how things are progressing. There is no fobbing off, glossing things over, or making excuses about the selling of our Father-in-law's property when things were going slowly, which is truly refreshing in an Estate Agency. We can honestly recommend this Estate Agent without hesitation, and we are pleased with the end result. Thank you, Dave, Steve, & All The Team - you're all hard workers, and simply amazing!

Wendy · 28 March 2024

Agent replied · 27 July 2023

Thank you Wendy, very kind words, much appreciated. From All The Team.

5/5

Google

Thanks to Dave and everyone at Curruthers and Luck for all the support with the sale of my flat and purchase of my new home. We hit a few bumps in the road with my original purchase falling through but Dave found me an even better property and I couldn’t be happier. Dave didn’t only act as my estate agent, he was on the phone with solicitors daily chasing up paperwork and trying to speed things along. Honestly couldn’t have got through the past couple of months without him and the C&L team! Highly recommend.

Kelly-Jo · 10 November 2022

Agent replied · 8 June 2023

Thank you for the Review Kelly-Jo. Dave will be pleased.

5/5

Google

Having moved house 8 times I wasn't looking forward to the hassle involved with another splendid house move, but I have to say that this last sale and move was the easiest I have encountered, made easy by the very professional way viewings and all follow up were handled by Steve and his team at their Saltdean office. Nothing was too much trouble. Advice given was spot on and everything went so smoothly. Good to do business with these guys. Highly recommended.

Nigel · 11 October 2022

Agent replied · 8 June 2023

Thank you Nigel, much appreciated.

5/5

Google

Thomas was excellent. He really got the job done when push came to shove & worked very hard to meet the agreed date of the exchange. He communicated really well & kept me in the loop at all times when things became stressful. Thank you Thomas!

Sarah · 28 March 2024

Agent replied · 24 August 2024

Thank you Sarah for your kind words.

5/5

Google

C & L (especially Steve) went above and beyond in regards to our house sale and also our new house purchase. They kept in regular contact from start to finish and made sure the whole process was as smooth as possible. I cannot recommend their services highly enough!!

Helen · 14 April 2023

Agent replied · 26 November 2023

Thank you Helen, Much appreciated.

5/5

Google

Thanks to Dave and everyone at Curruthers and Luck for all the support with the sale of my flat and purchase of my new home. We hit a few bumps in the road with my original purchase falling through but Dave found me an even better property …

Dave · 14 April 2023

Agent replied · 24 August 2024

Thank you for the Review Kelly-Jo. Dave will be pleased.

5/5

Google

Steve and the team at Caruthers and Luck have been superb. From valuation to completion, highly experienced, approachable and professional throughout. We’ve sold a number of properties on the south coast, some requiring complex negotiations, and they really are the best we’ve worked with. Highly recommended!!

Seb · 14 April 2023

Agent replied · 8 June 2023

Thanks Seb for your kind words.

5/5

Google

C & L (especially Steve) went above and beyond in regards to our house sale and also our new house purchase. They kept in regular contact from start to finish and made sure the whole process was as smooth as possible. I cannot recommend their services highly enough!!

Helen · 10 December 2022

Agent replied · 8 June 2023

Thank you Helen, Much appreciated.

5/5

Google

We had the pleasure of buying a property for sale through Carruthers and Luck recently. Both Steve and Dave were fantastic to deal with throughout the process and I felt like we developed a great rapport, looking after not just their …

Jamie · 14 April 2023

Agent replied · 8 June 2023

Many thanks for doing this, very much appreciated. Steve & Dave

5/5

Google

Carruthers and Luck have been extremely helpful during our flat purchase which was delayed due to the fault of the seller’s solicitor. Throughout this process we have primarily dealt with Dave and Steve, who were able to answer any questions that we had and were consistently chasing the seller’s solicitor on a daily basis. Dave and Steve were very understanding of our situation; they remained professional and responsive throughout the entire process, despite it continuing much longer than anticipated by any of the parties. We are extremely grateful and thankful to Dave and Steve and also to Andrew who initially showed us the flat and assisted on a few occasions when Dave and Steve were on leave. We would definitely recommend Carruthers and Luck and hope to use their services again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Abi · 25 August 2022

5/5

Google

From the moment my property went on the market to completion David and Stephen were with me every step of the way. They offered guidance when needed, kept a watchful eye and made sure everything …

Maria · 14 April 2023

Agent replied · 8 June 2023

Thanks Maria, very kind.

5/5

Google

I have been delighted with the service from Dave and Steve at Carruthers and Luck . Our sale went very smoothly and either Dave or Steve rang me each week to update me on any progress - something I know not all estate agents do and something my friends have envied. They priced the house realistically and it sold very quickly despite going on the market before Christmas. They were always helpful and straightforward which I much appreciated. Would always recommend them very highly.

Fleur · 29 March 2023

Agent replied · 8 June 2023

Thanks Fleur for the 5 Star review.

1/5

Google

I dont know about professionalism but these guys are profilers. Like they actually do profile you before giving you a property. I know about two other persons that have experienced this. The moment i went for the viewing, i knew i wasn't getting the house because it is obvious my sister and i were profiled even though we met the neccessry requirements and had the capacity to pay for the property. I will not recommend especially if you're a person of colour. This is my own experience

Omoze · 11 October 2022

Agent replied · 8 June 2023

I’m sorry you feel this way and the need to leave this review. Unfortunately, we are not able to find your name linked to any viewings, but maybe it was in your sister’s name. Your review makes it sound like we decide on who successfully rents what property. Unfortunately, this is not the case. It is the homeowner who decides who rents their property. The lettings market is very frustrating for everybody at the moment. To put it simply, there are not enough properties to go around. To give you an idea on how bad the situation is, for every property we advertise, we receive over 100 enquires. For every 10 viewings carried out, we averagely receive 7 applications to rent and only one application can be successful. That means there are 6 applications and over 90 enquires we must explain they were unsuccessful. When you say profiling, we ask everybody who wants to rent a property to complete an application form. That application form confirms all the key details that are put forward to the landlord and allows us to confirm if you would pass the referencing process. This is standard practise for most letting agencies. It deeply saddens us to think you were made to feel a person’s colour still has an impact on renting. We would really appreciate you contacting us directly to discuss this so we can find out what part of the process gave you that impression. Our company has never encountered such a comment before, and we can only assure you discrimination of that nature has no place here at Carruthers & Luck.

1/5

Google

I'm shocked at how this agency decides if someone is capable of renting a property based on there wage bracket . Taking salary and x 30% gives them the outcome of what someone can afford. We live in a time where by most of us just about survive , we have to live in a ln extremely tight budget . This is just how it has to be , and I would not take on something I would not think possible. I even had a guarantor earning up to £60k , and a reference of 4.5 years in same property, with no pause on payments as a lone parent in a pandemic - I survived and made sure my rent was paid. This company thinks given my wage I can only afford a property of up to £1k . We live in Brighton, you can't even get a studio flat for this price - let alone the 2 X bed I need for me and my child . I'm outraggeed by the lack of care , and understanding for individuals different situations by this company . Very inconsiderate indeed.

G · 28 March 2024

1/5

Google

I was firstly impressed by the response I had recieved from a member of the team who had asked me to get back in touch at a later date due to the Covid 19 restrictions. However last week on getting back in contact with the agent and further having someone transferring me to the lettings department to someone who was dealing with the property in question. I got put through to someone whom sounded unbelievably rude and as if he was being bothered being on the phone. He put me on hold several times as he did not know any details in response to the questions I had about the property he was supposedly meant to be handling and to my disappointment the call was a waste of my time and even telling me he would call back to provide me with more details. I did not receive any response to which am quite glad in a way as after the phone call I began to have my doubts about this letting agent and if they can be trusted and what would happen if I were to take on a property from them. Also the few bits of information that he managed to get after putting me on hold after pretty much each question I asked was answered with contradiction as to the actual advert of the property on the website. Following this I wouldn't recommend such an unprofessional ill mannered service.NegativeProfessionalism

Malik · 25 August 2020

Agent replied · 8 June 2023

Thank you for your review and we are sorry to hear of your experience. What you have explained is not what we would expect anyone to experience, however to try and explain, we are currently working through one of the biggest crises for a generation and have only been allowed to return back to the offices for a few weeks but with a skeleton staff due to social distancing. Although we appreciate this is not an excuse, we are doing the best we can with the limits we have. If you would like to contact us so that we can investigate what happened further, we would be more than happy to look into this for you, as these type of complaints are not usual for our company. Kind Regards C&L Lettings.

5/5

Google

We have always used Carruthers and Luck to sell our properties and have always had outstanding service from them, from getting quick sales to them always going above and beyond to help with any issues in the chain. I have recommended them to neighbours in the past who have also been impressed with the service. Very knowledgeable of our area and very friendly

Daisy · 11 October 2022

Agent replied · 8 June 2023

Hi Daisy, Thank you for your kind words.

5/5

Google

We had a difficult moving day with a very unusual challenge that cropped up and these guys were extremely helpful, offering to stay back late to make sure we got the keys and offering plenty of cups of tea! We got the keys in the end and are incredibly happy in our new home in Saltdean.

Kat · 14 April 2023

Agent replied · 8 June 2023

Thank you Kat for the review and good to hear you are happy in your new home.

5/5

Google

We recently moved very quickly and without fuss. Steve and Dave at Carruthers and Luck handled A 4 person chain keeping everyone happy. I have no hesitation in recommending them and in staying local and dealing with their local contacts.

John · 29 March 2023

Agent replied · 8 June 2023

Thanks John for the 5 Stars. Regards Steve & Dave

1/5

Google

I had a call from them telling me that my bid was accepted, and that I had secured the property. But then it wasn''t - they had taken another bid - even after that call. Don't trust these people - dirty operators in my opinion.NegativeQuality, Professionalism

Linda · 25 August 2022

Agent replied · 8 June 2023

Dear Linda. We are sorry you feel that way but unfortunately we received a higher offer. As you are aware we are legally obligated to make our client aware of this and offered you the opportunity to increase your offer. Ultimately you decided not to and as our client was a registered charity they decided to accept the highest offer. We do hope you are successful in your search in the future.

5/5

Google

Can't praise Steve and the rest of the guys at Carruthers & Luck high enough. My purchase went through smoothly and so impressed with the professionalism, knowledge, honesty and friendliness of the team. Thanks a mill.

Jo · 29 March 2023

Agent replied · 8 June 2023

Thanks Jo for the lovely words & Happy New Year.

5/5

Google

What a great experience.i could not have such an easy transaction. The manager was very pleasant and knowledgeable.I would recommend this company to anybody selling or buying a property.

Chris · 14 April 2023

Agent replied · 8 June 2023

Thanks for the review Chris, much appreciated. Kind Regards Dave & Steve

4/5

Google

A friendly and easy to deal with company, Steve and Dave have an extensive knowledge of the area and local market. I would not hesitate to recommend them.

Alan · 29 March 2023

Agent replied · 8 June 2023

Thanks Alan for taking the time to leave the Review.

5/5

Google

Bought a property through carruthers and luck in Saltdean. Friendly and good communication. If we sell our new property in the future we wouldn't hesitate to use them.

Neil · 11 October 2022

Agent replied · 8 June 2023

Thank you Neil, much appreciated.

5/5

Google

Bought a property from Carruthers and luck. They were always helpful and quick answering any queries I had during the buying process

Salvatore · 29 March 2023

Agent replied · 8 June 2023

Thanks Salvatore much appreciated. Kind Regards Steve & Dave.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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