Every review we hold for the Saltcoats office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAvoid this firm if you value your time and energy. We engaged them in early January and initially communication was fine. After submitting all requested documents, we even had to chase to confirm receipt, only to be told later that our emails had gone to their junk folder, despite recent active email conversations.
We were assured they were happy to act, even with an overseas buyer. The mandate was submitted on 23 January, and the last response we received was on 26 January. From 30 January onwards, we followed up multiple times and received no updates at all.
After weeks of silence, we were finally informed that they could not proceed due to AML concerns relating to source of funds. This was extremely frustrating, as apart from bank statements, no further documents were ever requested. We were told additional documents such as gift letters might be required, yet these were never asked for before the matter was dropped.
Phone calls were equally unhelpful, we were repeatedly told the solicitor was unavailable and would call back, which never happened. No one is forced to act as our solicitor, but a simple update during those weeks would have saved us a significant amount of time & allowed us to approach another firm sooner. The most disappointing part is that despite us being the paying client, we were the ones constantly chasing for updates.
Overall, very poor communication and a disappointing experience.
Neha · 15 February 2026
★★★★★ 5/5
GoogleTaylor and Henderson went above and beyond with the sale of our house. Our property was under offer within a week of it being on the market. The team are hard working and really friendly. Big shout out to Hazel, Hannah and Lisa 💫💫💫 …
NICOLA · 26 February 2025
★★★★★ 5/5
GoogleI can't say enough about how Hannah of Taylor and Henderson helped me find the properties I was looking for. She made every effort to accommodate my every need to view each property and was so helpful with all the local information I required.
Robert · 15 April 2024
★★★★★ 5/5
GoogleSpoke with Amy today and she was so helpful. Thanks so much!
Ashley · 13 May 2025
★★★★★ 5/5
GoogleI highly recommend these guys! The team at Taylor and Henderson went above and beyond to help us sell our property. Will definitely use them again for any future properties!
Thank you for everything.
Megan · 15 April 2024
★★★★★ 5/5
GoogleFantastic service from Keirsten when buying and selling our home. Nothing was ever a problem and she kept us fully updated throughout the whole process. Would 100% recommend to family and friends.
Claire · 15 April 2024
★★★★★ 5/5
GoogleVery understanding and professional especially Andrew Blair did a great job 5 🌟 …
Paul · 8 June 2019
★★★★★ 5/5
GoogleGreat experience when using Taylor and Henderson for the sale and purchase of my new property. Excellent communication from Ross the whole way through.
Chris · 15 April 2024
★★★★★ 5/5
GoogleCommunication was excellent throughout my transaction. Everything was explained in simple terms.
Andrew · 8 June 2018
★★★★★ 5/5
GoogleGreat service very friendly and helpful staff
Justin · 16 December 2024
★★★★★ 1/5
GoogleFriendly enough but charged a small fortune for an hours work and didn't even put my correct name in the letter. Didn't respond to request to make corrections. Not at all profesional in my opinion. Would give less than one star if I could.
Chris · 15 April 2022
★★★★★ 5/5
GoogleVery Professional service and friendly staff .
Communication is good as they always get back to you
I would recommend if your thinking of selling you property.
COLLTEC · 15 April 2023
★★★★★ 1/5
GoogleIdiots, don't know the basics.
Ian · 15 April 2024
★★★★★ 1/5
GoogleTried using this place twice, was let down on both occasions. Feel like a fool giving them a second chance.
Robert · 15 April 2023
★★★★★ 5/5
GoogleGreat bunch of people
John · 15 April 2024
★★★★★ 1/5
GoogleAvoid, absolute time wasters. Another stuck up enemy of fathers. If your male and your trying to see your kids stay well clear of this mob.
Ba · 15 April 2022
★★★★★ 5/5
GoogleGreat lawyers I used them for my house purchase in 2006 judged them to sell said house in 2017 and now for my divorce 2018/20. Always attentive and friendly
Jo · 15 April 2021
★★★★★ 5/5
GoogleThank you very much for all of your help. Very understanding and professional. The communication and service was excellent throughout. Highly recommend
Sarah · 15 April 2022
★★★★★ 4/5
GoogleThe service was good and food was OK. For the price it was OK. Nice pub for families and animal lovers
Laszlo · 15 April 2022
★★★★★ 5/5
Googlegreat lawyers friendly receptionist deals with most cases worth the visit guys and dolls deals with civil marriage and court cases does legal aid
Graham · 7 June 2020
★★★★★ 5/5
GoogleProfessional. Friendly.
Great job done well!
Thanks.
Katherine · 15 April 2022
★★★★★ 5/5
GoogleWe used Taylor & Henderson to both buy our house and sell one. They were great!
Julie · 8 June 2019
★★★★★ 5/5
GoogleCollected keys to my we house from here, Staff were lovely, helpful and very friendly!
Amanda · 8 June 2019
★★★★★ 5/5
GoogleOur enquiry was handled very professionally. All staff were polite and helpful.
Martin · 8 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
