Trusted Agent profile
★★★★★
65 reviews across 2 platforms
51-61 Castle Street, Salisbury SP1 3SU
Woolley and Wallis's Salisbury office at 51-61 Castle Street is rated 4.0 out of 5 across 65 reviews on two platforms, including 47 Google reviews rated 4.3. The 18 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Salisbury office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Experience with the team at Woolley and Wallis, Romsey
We moved a short time ago from south west London to the village of Michelmersh. The house we were interested in was being marketed by Woolley and Wallis in Romsey. We found, from the outset, the team in Romsey including Dougal, Ben and Natalie to be extremely helpful, attentive and responsive to our queries. On agreeing the purchase they continued to assist and offer their support in any way possible.
5/5
TrustpilotHelpful and professional
Wooley and Wallis were marketing a bungalow that was of interest to us. From the point of submitting our offer, through to completion of our purchase, their staff were responsive and helpful in dealing with a number of potential barriers to our purchase, in particular Natalie Jones whose advice and timely responses helped us steer our purchase through to its conclusion.
1/5
TrustpilotAwful
Awful, do not deal with this company. Underhand, deceitful, untrustworthy and lack integrity. Poor service from start to finish, constantly trying to fob you off, often blaming the other parties involved for time delays when in fact it is the incompetence of their own staff. Managers blaming staff inexperience for mistakes, poor communication. If they do communicate with you they are often not telling the truth. Buyers and sellers be aware! They have one star reviews for a reason!
5/5
GoogleJames Butcher has been the most wonderful and honest agent you could ask for when buying a home. James has a wealth of heritage and character property knowledge and was able to answer any queries that we had prior and during the sales process. We were given confidence by James in that anything we were unsure about he would correctly handle - communication was perfectly delivered and we are most grateful. If we were to sell or buy again I would certainly choose Woolley & Wallis.
5/5
TrustpilotI recently bought a property through…
I recently bought a property through Rupert at the W-W Salisbury office and have to say that despite there being lots of obstacles and delays in the conveyancing process Rupert kept in regular contact with me and both solicitors and kept the whole process on track. Thank you so much for all your efforts and patience. I'm now very happy in my new home.
5/5
GoogleRecently purchased my first property with Richard and his team. Being a first time buyer I had a lot of questions - and Richard always took the time to answer them, or chase up information for me. Buying a house is a scary and complicated process and I would definitely recommend W&W to see anyone through it.
5/5
TrustpilotA PLEASENT EXPERIENCE
I decided to downsize so, a big thank you to Romsey W&W who handled the selling and Salisbury W&W the purchase, both transaction went through without a hitch. Richard of the Salisbury branch was especially helpful in answering all my emials however trivial.
5/5
GoogleJames and his team were superb in supporting the sale of my property. His honesty and calm manner made the whole process as straightforward as it could be and I would have no hesitation in recommending him and his team.
1/5
TrustpilotDisgraceful Service - Left Us Facing Homelessness
I am beyond appalled by the treatment we received from Woolley & Wallis. We were in the process of securing a property through their lettings department, having been assured by one of their agents that we would be kept updated on any competing interest. We ceased all other enquiries based on their word and even began negotiating furniture arrangements for the property, believing we were the primary candidates.
5/5
GoogleAs a buyer. Richard & Rupert were a pleasure to deal with. Richard was on top of the transaction every step of the way making sure it was smooth & timely. They are exceptionally good estate agents.
5/5
GoogleAlways very friendly and helpful. Thanks Becky !
5/5
GoogleI have been using Wooley & Wallis Salisbury lettings department for over five years now. Becky and her team provide impeccable service, and are always happy to answer any questions I have.
5/5
GoogleThroughout our buying experience, I found Richard to be polite, friendly, accommodating to our needs and efficient in his response to queries! Thank you Richard and team at Woolley & Wallis Salisbury!
5/5
TrustpilotMegan was super helpful and quick to…
Megan was super helpful and quick to respond through the whole process. I live in the United States and she helped me navigate ways to get my item securely. They were great to work with!
5/5
GoogleThroughout our buying experience, I found Richard to be polite, friendly, accommodating to our needs and efficient in his response to queries! Thank you Richard and team at Woolley & Wallis Salisbury!
5/5
GoogleBeing an estate agent myself, expectations were high! From the moment we had our offer accepted to the day we got the keys, Richard kept us constantly in touch with updates, issues and went into incredibe depth to source information and resolve a potentially major issue with a party wall. Thank you Richard and the W&W team for all your hard work!
5/5
GoogleThank you Richard for making a challenging purchase go as smoothly as possible. Great communication skills throughout and always happy to help . Would definitely recommend.
1/5
TrustpilotUnhelpful with no communication
Probably the most unhelpful estate agent we have ever attempted to deal with as buyers (£2 million budget). Telephone calls not returned, e mails unanswered and no knowledge about the houses they are selling. Why anyone would give them their house to sell is beyond me? I'm amazed that the Ringwood office sells any houses..
1/5
TrustpilotWoolley and Wallis mispresented a lot in their catalogue
Woolley and Wallis presented a lot in the auction catalogue as follows: ""Thebes a modern Daum pate de verre glass vase, cast with two swan head handles, graduated blue glass, with eyes highlighted in gilt, in original presentation box, etched Daum France to base, 30cm. high". The pictures shown showed an apparently perfect vase. I bought it and when it arrived, it appeared to have a nasty chip off one foot of 1 cm of which no mentioning was made. Upon my complaint that other auction houses I know would have made mention of that chip and would even have shown a photo of it, the only reply was that the chip was mentioned in a status report that I oght to have requested. Nothing in the description or the photos contained any clue that would give a reason to ask a status report in this case. I certainly would have asked for a status report had the chip been mentioned in the description. I feel to have been been misled. Woolley and Wallis used a trick of the trade that an auction house of standing would not have pulled on customers. My complaint was met with simple reference to the status report which did mention the chip. The ethics standard at Woolly and Wallis in my opinion is below par and I warn future buyers not to believe what is said in their catalogue. Always ask for a status report or rather not do business with this firm.
5/5
GoogleMy 1st time at a live auction, I found them all very friendly and professional people through out the process, I DID do a lot of home work and phone calls before my visit , which certainly paid off , as things do move quickly, I think they say they can do 50 to 60 lots a hour , so you need to have your wits about you, if you're like me a newcomer , I managed to be successful on most of the items I had my eye on , I even had a successful bid on something I only saw at the viewing a great result all round for me . All in all an experienced I look forward to repeating . Thank you very much to all the staff at Woolley and Wallis .
1/5
TrustpilotAbsolutely no communication and updates…
Absolutely no communication and updates on applications for there lettings.constantly chasing them for updates only to find the property let
1/5
TrustpilotDo not trust this company for your RICS…
Do not trust this company for your RICS L3 pre-purchase survey for a high value property.
5/5
TrustpilotProfessional, reliable, helpful
I have recently completed on the sale of my property. It took a long time with various complications. Through this, at times, fraught process, Toby and Simon have been extremely helpful and always professional and I was very grateful for their support. They have been working very hard throughout the pandemic, and I would not hesitate to use them again and thoroughly recommend.
5/5
TrustpilotPersonal service - understood client 100%
Personal service, good open communication, and ability to deal quickly and responsively in a different marketplace, where everyone needs to be more realistic about price. Achieved a good sale and completed within two months, using an excellent solicitor also recommended by this agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Woolley and Wallis's Salisbury office has 65 reviews across two platforms: 47 on Google, 18 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Woolley and Wallis is rated 4.0 out of 5 across all 65 reviews, and 4.3 out of 5 on Google from 47 reviews, checked 9 October 2026.
Woolley and Wallis, 51-61 Castle Street, Salisbury SP1 3SU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.