Trusted Agent profile · Salisbury
★★★★★
619 reviews across 2 platforms
6-8 Castle Street, Salisbury, SP1 1BB, SP1 1BB
Part of Fox & Sons, see every office.
Fox & Sons's office in Salisbury, at 6-8 Castle Street, is rated 3.6 out of 5 across 619 reviews on two platforms, including 184 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Fox & Sons Salisbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salisbury.
Every review we hold for the Salisbury office, from every platform, shown as written. First names only.
5/5
TrustpilotUNDERSTANDING DIFFICULT SITUATION …
I put my friend in touch who was keen for a rental property despite having some credit issues and a small pet in touch with Tom. Despite these challenges Tom was still able to search out some suitable available properties for him and his family.
1/5
TrustpilotTotal incompetence
Total incompetence. (Hastings lettings) No contract, in fact 16 working hours before tenants due to move in, we had no paperwork at all. Impossible to contact in any way and never return calls. We ended up having to demand the return of our keys and walk away which cost us £1,000 in lost rent but we couldn't risk taking on tenants without the legal paperwork. Do not use this company if you value your sanity and money.
5/5
TrustpilotKemp Town branch were so helpful
Kemp Town branch were so helpful . Efficient friendly service . My move went so smoothly . Didn't have to worry about a thing . Would highly recommend Kemp Town Branch many thanks love my new home
1/5
TrustpilotAVOID!!!!!
AVOID!!!!!The mortgage broker asked us to pay a one-time fee of £599 for the lifetime membership fee to enjoy LIFE TIME mortgage advice service.The first offer failed, so we asked for mortgage advice for another house, and they asked us to pay £99 again for mortgage service. They have told us that £599 is a life-time service. It is cheating.
4/5
TrustpilotProfessional friendly service
So far, I have only had a valuation of my property from Fox & Sons (needed by HMRC), so I can't review their full service, but I was impressed by Luke's personal interest in my situation, and his professional attitude. I shall certainly consider putting the house in the hands of Fox & Sons when (if) I come to sell.
5/5
Googlea big thank you Lydia and Catherine for all their help! Brilliant, lovely and helpful from start to finish :)
5/5
GoogleI was new in this city and in this country,very sad and homesick. Living in the shared house on the 3rd floor with pregnant belly.i was so upset bcz we couldn't find a house but Fox and sons have helped me alot.there is an agent named Correy Airey,he is just like an angel,he has helped me alot in my difficult times.and finally we got a house.if ppl like Correy are here then I am 100 percent sure this is a best place to be.I think fox and sons are lucky to have such a hardworking and dedicated ppl.wishing them a very bright future ahead and no doubt they are no 1 in Salisbury .
1/5
GoogleThese people do not leave you alone! I had a 'marketing appraisal' carried out on our house and explained at the time of booking, and to the Estate Agent during her visit, that it was for probate purposes due to a recent bereavement. Within days of the visit I received a telephone call from a man in their central marketing department, asking me to rate their service out of 10 and asking how my experience was, etc. At the end, I asked him, politely, not to have any further contact from them but, a week or so later, had another telephone call, this time from the Estate Agent herself! I, again, said that I do not wish to keep being contacted. Despite this, I had another call from their office about a month or so later! Now found they added my email address to their marketing list, without warning or having my consent, so I am now receiving junk emails! Wish I'd never contacted them; their valuation was the lowest of all three as well!
5/5
GoogleMy wife and I have now rented 2 properties through Fox and Sons in Salisbury and have had the good fortune of dealing with Alex Green and Cory Airey on both occasions. They have always made the process seamless and have headed off any problems and found a solution before we even new that there was a problem. Whenever we have been into the office we have always received a warm and friendly welcome and have been made to feel that we are the most important people in their lives at that moment. It is a pleasant change to deal with people who deliver such a high level of customer service and professionalism.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotExtremely rude staff - Sunday morning before fox and sons was even during open hours
Your female staff are rude about merely leaning against a piece of glass whilst in a public space.
1/5
TrustpilotTHE WORST ESTATE AGENTS EVER
THE WORST ESTATE AGENTS EVER!
5/5
TrustpilotThank you Fox and Sons
Our main contact was Shannon, but all the team have been excellent and they went way beyond our expectations with not only selling our place but following the sale through and keeping us informed. Most importantly they carried out what they said they were going to do and explained every step of the way, with the good news and the bad. During the sale we came up against an online solicitor further into the chain which gave the people buying our place huge problems. Lesson to be learnt here check the chain out before agreeing to a sale. Our friends are looking to put their place on the market and we have passed Fox and Sons on to them, thats how impressed we were.
1/5
TrustpilotView property was very quick to ask for…
View property was very quick to ask for deposit was meant to move in Friday nothing no communication then meant to move it Monday still nothing said references not come back they ask for paperwork several times still not had nothing back I will be homeless in the morning with a special needs child it’s disgusting no communication at all
5/5
GoogleI have had the pleasure of dealing with one particular member of fox and sons in Salisbury for the past 2 years. @CatherineBoate has done an impeccable job at finding, supporting and managing the tenants at my property. In 20 years of being a landlord and experiencing many different agency’s / agents she has provided the most professional service I have ever encountered. Thank you.
1/5
TrustpilotThey're falsely advertising the…
They're falsely advertising the property on the RightMove website.
1/5
GoogleIf I could give this shambles of a company zero stars, then I would. They manage the let on my neighbours house and removed some fencing that we own from my neighbours garden; this removal was witnessed by my neighbour. The now refuse to return the items to me or offer compensation for their ineptitude. Also, they didn't reply to our initial email and when they do reply, are intransigent and unhelpful. A terrible, terrible company.
5/5
TrustpilotFive star service
Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend
5/5
TrustpilotSelling my property
I Dealt with Gemma Atkin, she was great, friendly polite on the ball and responded promptly to queries, i would definitely recommend Fox and Sons in Northend and Gemma
5/5
GoogleOne of the very best agencies in and around Salisbury!! My process was quite smooth and easy. Lydia and Catherine put all possible efforts to make everything even easier for me. Good thing is that they still continuing doing so :) If you need assistance in finding a property, Fox and Sons Salisbury branch would be definitely one of the best choice.
2/5
TrustpilotTerminated Fox and Sons as my agents
I used Fox & Sons (Sequence) to manage my property and I’ve now terminated them after a string of unacceptable failures.
1/5
TrustpilotOne star is one too many
One star is one too many; what can I say...Avoid at all costs! They valued the property at 400k in line with Zoopla and several other valuations including a RICS valuation. They convinced us to go on at 375k to start a bidding war which they insisted they could do. Typical sales crap. Anyway, they planned to do an open day, listed the property then unlisted it to allow Rightmove to update normally a 48-hour process. It didn't go live on to Rightmove for almost 14 days despite numerous calls to the office and getting fobbed off and told this was normal, It is NOT! This led to only 2 viewings on the open day. We had spoken to their mortgage team and almost 20 weeks into the contract they have still not contacted us back to provide the updated mortgage information meaning even if an offer was received it could not be accepted and despite formal complaints this was still not resolved. At almost every stage they have tried to get us to drop the price to 350k even though we did receive an offer of 370k and they said that was the best we could expect. They have tried to get us to do a boxing day relaunch with only 10 days left on the contract and when we did try to get a relaunch by dropping by 2% they did not return our calls. The viewings were shocking, and they didn’t know which garage was which. Failed to point out key aspects of the kitchen and planning permissions in place for expansion and on two occasions failed to show up leaving me to do the viewings not to mention inaccuracies when updating Rightmove. In my opinion they are more focused on their Rightmove statistics than customer service in 20 weeks our property was emailed out twice to perspective buyers! AVOID and use an small or independent.
5/5
GoogleGreat customer service from Corey and Alex at the Salisbury office, always welcoming and offer a quick response to any queries! Very happy with the outcome of dealing with the lettings department, would definitely recommend and use them again!PositiveResponsiveness, Quality, Professionalism
Hello, thank you so much for taking the time to provide our Fox and Sons team with a 5-star review. We are so happy to hear Cory, Alex and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
GooglePoor customer service especially from the accounts department - excuses from the local office was repeatedly that the accounts was out of there hands. I never failed to pay my rent on time but received 6 arrears notices over a 5 year period, all mistakes admitted by them - one pinging on my email waking me just after 5am on Easter Sunday morning telling me I’d not paid my rent in full. Again a mistake subsequently admitted by them. I just found their responses very flaky and the whole experience very annoying, especially as I always paid on time. Luckily I had a very nice and understanding landlady - who was as equally annoyed with them as I was - I’d never recommend fox and sons or any company that’s part of the sequence group. As one member of staff told me ‘sadly we are now just a small fish in a huge ocean since we have been taken over’. My advice is to choose a different agent where customer service is better. I’d never recommend anyone use Fox and Sons.NegativeQuality, Professionalism
4/5
TrustpilotGood service from Fox and Sons lettings…
Good service from Fox and Sons lettings Bournemouth branch. Karen and team helped let my property quickly and to decent tenants. All very professional throughout
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Tell us what you need and we'll put you in touch. Fox & Sons Salisbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salisbury.
