Every review we hold for the Saffron Walden office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRight from the start Pottrill Holland have been exceptional. The team’s excellent local knowledge and understanding of the market made us feel confident that we were choosing the best firm to sell our property. Ollie also did a brilliant job of helping us to secure our next purchase (also with Pottrill Holland!). Katie and Kerry were wonderful throughout the sale process: great communication, prompt at responding to queries and keeping the whole chain up to date - and on track! We’d recommend them to anyone looking to buy or sell.
Jenny · 13 August 2026
Agent replied · 13 October 2026
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a positive experience with the Pottrill Holland team. It's fantastic to know that Katie and Kerry were able to provide you with the support and communication you needed throughout the selling and buying process. Your kind words truly mean a lot to us, and we’re grateful for your recommendation. Thank you, Oliver Pottrill
★★★★★ 5/5
GoogleThe team at Pottrill Holland are truly exceptional. From the moment Oliver valued our property, through to completion day we felt wholly supported. The communication via a WhatsApp group was just brilliant - they were always on hand to answer any questions and Katie was by far the best sales progressor we’ve ever had to deal with. Pottrill Holland are a progressive and forward thinking team with a personal touch. We can’t rate them highly enough!
Jane · 13 August 2026
Agent replied · 13 October 2026
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with the team at Pottrill Holland. We pride ourselves on providing exceptional service and clear communication, so it’s fantastic to know that you felt fully supported throughout the process. Your kind words truly mean a lot to us. If you ever need anything in the future, don’t hesitate to reach out. Thanks, Oliver
★★★★★ 5/5
GoogleWe had a fantastic experience with this small, independent estate agency. Communication was excellent: fast responses via WhatsApp, email, and phone kept us fully updated throughout.
The listing was superb, with high-quality photography, drone shots, and a beautifully edited video walk-through, plus strong exposure across socials. They really showcased our challenging property, which had previously been difficult to sell.
The team was professional, attentive, and genuinely motivated to help, listening to our feedback and keeping everything on track. Huge thanks to Kerry for pushing at the right times, Oliver for creating a superb listing, and Katie for coordinating all parties so the exchange and completion ran smoothly.
We would highly recommend them if you are looking for a modern hybrid and personal approach to selling your property.
Richard · 19 March 2026
Agent replied · 16 April 2026
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a fantastic experience with our team. It’s great to know that our communication and marketing efforts made a difference in showcasing your property. We truly appreciate your kind words for Kerry and Katie, they’re all dedicated to providing the best service possible. Your recommendation means the world to us, and we’re here anytime you need us in the future! Thank you, Oliver
★★★★★ 5/5
GoogleOver the last months Kerry our estate agent showed us around The Old Barn, Duddenhoe End.
Kerry was friendly, informative, professional, very good at explaining and showing us all the major and minor points of the property.
Kerry knew everything that we needed to know, anything additional we asked, Kerry was extremely efficient at coming back to us with the answers and swiftly.
All over the weekend I fired a few questions over WhatsApp, Kerry was quick and extremely efficient at finding the answers.
With Kerry's guidance, knowledge, encouragement and help we made an offer and it was accepted.
We cannot thank Kerry enough.
Kerry is outstanding at her job, exceeded expectations. She is approachable, informative, knowledgeable, professional, personable and just a nice person!
Until this day, in the new year 2026, we've completed on the house and are excited to move in asap thanks Kerry and crew
Natalie · 16 March 2026
Agent replied · 27 December 2025
Hi Natalie,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re absolutely delighted to hear how positive your experience has been.
Kerry will be over the moon to read your comments. She prides herself on being proactive, responsive and genuinely supportive throughout the buying process, so it’s wonderful to see that come through in your experience at The Old Barn. From the viewings to the weekend WhatsApp questions, we’re glad she was able to give you the clarity, confidence and guidance you needed to move forward, and fantastic news that your offer was accepted!
We’re incredibly proud to have Kerry as part of the team and we’re grateful for your kind words recognising her professionalism, knowledge and approachable nature.
Thank you again, and we wish you all the very best as you move forward with the purchase. If there’s anything you need at any stage, we’re always here to help.
Warm regards,
The Pottrill Holland Team
★★★★★ 5/5
GooglePottrill Holland are genuinely excellent estate agents. Their communication is superb, they are extremely responsive and always do what they say they are going to do. (And then manage to find a bit more to add on top too). Without doubt the best estate agents I’ve ever dealt with and I wholeheartedly recommend them without hesitation. Special shout out to Kerry and Katie for their wonderful support all the way through the house buying process. Thank you all so much.
Carla · 2 April 2026
★★★★★ 5/5
GoogleOliver and the team are fantastic - supportive and communicative without being pushy. A very efficient and friendly service throughout. We can't recommend them highly enough.
Tom · 13 July 2026
Agent replied · 13 October 2026
Thank you so much for your wonderful review! We're thrilled to hear that you found the team supportive and communicative while providing you with an efficient service. Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need anything in the future, don’t hesitate to reach out. Best wishes, Oliver Pottrill
★★★★★ 5/5
GoogleKerry was extremely friendly and helpful. Everything about the viewing went smoothly.
Kate · 6 October 2026
Agent replied · 13 October 2026
Thank you so much for your kind words! We're thrilled to hear that Kerry provided you with a friendly and helpful experience during your viewing. If you have any more questions or need further assistance, don't hesitate to reach out. Happy house hunting!
★★★★★ 5/5
GoogleExtremely helpful and efficient thank you Oliver and team!
Low · 8 October 2026
Agent replied · 13 October 2026
Thank you so much for your lovely words! We're thrilled to hear you found our team helpful and efficient. It's always a pleasure to assist you, and we’re here whenever you need us. Cheers!
★★★★★ 5/5
GoogleI would wholeheartedly recommend Ollie and his team. They went above and beyond to make sure my tricky purchase went through. It was also great to have a Whattsapp group where we could all comminunicate easily.
Alison · 16 February 2026
Agent replied · 16 April 2026
Alison, thank you so much for your lovely review. We’re really pleased we were able to help navigate what was a tricky purchase and get everything through to completion. Clear, open communication is so important, so it’s great to hear that the WhatsApp group made things easier and more reassuring along the way. Thank you for your trust and wholehearted recommendation, it truly means a lot to myself and the whole team.
★★★★★ 5/5
GoogleWe used Pottril Holland for the sale of our property and they have been absolutely fantastic. I was kept fully in the loop all the time, they were on the case and chased the chain before I ever had to ask them to. They managed the whole process fantastically. I work in property and I have to say, I have been hugely impressed. I would use PH again without a second thought. Exchange and completion within 8 weeks. Credit to Oliver, Kerry and Katie - you are all fantastic!!
Celine · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a positive experience with Pottril Holland. It's great to know that Kerry, Katie and I provided you with the support and communication you needed throughout the process. Your kind words mean a lot to us, and we’d be thrilled to assist you again in the future. Thanks, Oliver.
★★★★★ 5/5
GoogleVery efficient and helpful as a team. Both Oliver and Kerry were informative, they gave us the space and time to look around and to think which is imperative when looking at houses.
Thank you!
Amanda · 16 February 2026
Agent replied · 16 April 2026
Amanda, thank you very much for your kind feedback. We’re really pleased to hear that you found the team efficient and helpful, and it was a pleasure showing you a couple of our homes. Thank you again for taking the time to leave a review.
★★★★★ 5/5
GoogleHighly recommend Oliver and his team. Stays in touch, understands and uses social media effectively. He found our buyers and crucially the wonderful house we have now moved to. A new and different style of agent fit for the 21st Century.
Peter · 20 December 2025
Agent replied · 27 December 2025
Thank you so much for taking the time to leave such a thoughtful review. It was an absolute pleasure helping you with both your sale and your move, and we’re delighted to hear how happy you are in your new home. Staying in touch, using … More
★★★★★ 5/5
GoogleWe bought through Potrill Holland this year.
I can honestly say Oliver and his team give a 5⭐️ service.
Kept us updated regularly with the progress of our purchase, even with info …
Sarah · 16 January 2026
Agent replied · 14 January 2026
Sarah, thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that you felt well supported and kept informed throughout your purchase, especially during what can be such a stressful time. Providing … More
★★★★★ 5/5
GoogleGreat customer service from Oliver and the team who worked hard to steer the process from start to finish.
Jason · 7 January 2026
Agent replied · 14 January 2026
Jason, thank you very much for your kind review. We’re delighted to hear that you felt well supported from start to finish and that the service from the team stood out. Guiding our clients through the process and keeping things moving is something we take great pride in, so your feedback is really appreciated. Wishing you all the very best in your new home.
★★★★★ 5/5
GooglePotrill Holland got involved after our vendor swapped agents after a lot of hassle with previous the previous agent. Since the swap, they have been fantastic! Regular chain updates from Katie which were really helpful and so much care and attention throughout the company. HIGHLY RECOMMEND.
David · 13 June 2026
Agent replied · 13 October 2026
Thank you so much for your lovely review! We're delighted to hear that you had a positive experience with Potrill Holland, especially after the challenges you faced with your previous agent. It's great to know that Katie's regular updates and our team's care and attention made a difference for you. We truly appreciate your recommendation and support. If you ever need assistance in the future, don't hesitate to get in touch. We are looking forward to handing over the keys to your new home very soon! Thanks, Oliver
★★★★★ 5/5
GooglePottrill Holland have been exceptional from the start to the finish. I can't recommend them highly enough. We felt in safe and very capable hands during the whole sale process.
Simon · 13 August 2026
Agent replied · 13 October 2026
Thank you ever so much for your kind words! We're absolutely thrilled to hear that you felt safe and supported throughout your sale process with Pottrill Holland. Your recommendation means the world to us, and we're here to help whenever you need! Thanks, Oliver
★★★★★ 5/5
GoogleOliver is a rare breed of estate agent that you genuinely feel you can trust. I personally hold that as the most important characteristic required when buying and selling your home. He combines that with a can-do attitude and in my experience was very happy to go above and beyond what was expected. I would feel very happy personally recommending Oliver to manage what must be one of the most stressful and difficult processes you ever have to go through.
Daniel · 12 June 2022
Agent replied · 11 June 2024
Thank you Daniel for the wonderful review. It was a pleasure to meet with your lovely family and assist in any questions that you had during your property search. I am very pleased to hear that you have recently completed on a lovely family home in the town and I'm sure will make many happy memories there.
★★★★★ 5/5
GooglePottrill Holland were, honestly, the very best estate agents we’ve ever used. Oliver and his amazing team have guided us through the sale of our home and made the very stressful experience less daunting. Using a smaller, local agency gave us a much more personal service. I would recommend Pottrill Holland without hesitation.
Nina · 31 December 2025
Agent replied · 14 January 2026
Nina, thank you so much for your kind and generous words. We know how stressful selling a home can be, so it means a great deal to hear that we were able to make the process feel less daunting for you. Providing a truly personal, hands-on … More
★★★★★ 5/5
GooglePottrill Holland are easily the best estate agents we have used and the first we have genuinely trusted. Oliver is professional and markets properties beautifully - appreciating the importance of good photography and videography. Thanks to his knowledge of the local area and research into your home he sells brilliantly too. He’s easy to contact and a great communicator, and with support from Katie they were excellent help during the conveyancing process too. He made what has previously been very stressful process for us a much smoother one! We highly recommend using Pottrill Holland to sell your home!
Clare · 23 June 2024
★★★★★ 5/5
GoogleGreat viewing and lots of background about the property and owners which makes a difference when buying a new house.
Very professional and highly recommended!
Sylwia · 13 July 2026
Agent replied · 13 October 2026
Thank you ever so much for your lovely review! We're thrilled to hear that you enjoyed the viewing and found the background information helpful. We believe it truly makes a difference when making such an important decision. Your recommendation means a lot to us. If you have any more questions or need further assistance, just give us a shout! Thanks, Oliver
★★★★★ 5/5
FacebookI would recommend Pottrill Holland to anyone who wants to sell their house.
From the first contact, Oliver, Katie and Kerry have been outstanding.
They worked so hard for me, were always keeping me updated, always very responsive to my stressed out messages and very professional.
Thank you, you’ve been amazing and today we move 🎉
Claire · 19 September 2025
Agent replied · 26 November 2025
Thank you so much for your kind words and recommendation! ✨ It’s been a real pleasure working with you throughout your move. We’re so pleased that you felt supported and kept updated every step of the way, that’s exactly what we strive for.
From all of us, Oliver, Katie and Kerry, we wish you every happiness in your new home 🏡🎉
★★★★★ 5/5
GoogleGreat communication, excellent negotiators and talking us through the more stressful times of our move. Really recommend team PH on their approach- almost sad to not have a reason to talk to them now!
Katie · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your wonderful review! We're thrilled to hear that you found our communication and negotiation skills helpful during your move. It’s always our aim to make the process as smooth as possible, especially during those stressful moments. We really appreciate your recommendation and hope to be of assistance in the future, even if it's just for a friendly chat! Best wishes, Oliver Pottrill
★★★★★ 5/5
GoogleVery helpful efficient staff and knowledgable agent showed us a beautiful property
Gavin · 13 August 2026
Agent replied · 13 October 2026
Thank you so much for your lovely review! We're delighted to hear that our team was helpful and efficient, and that you enjoyed viewing the beautiful property. If you have any more questions or need further assistance, we're here to help. Best of luck with your search!
★★★★★ 5/5
GoogleWe cannot recommend Pottrill Holland enough. We were very impressed by their whole approach which was friendly, professional and responsive. We felt supported throughout and had a seamless experience - couldn't believe how easy it would be to buy our first home.
Tanya · 20 December 2025
Agent replied · 27 December 2025
Thank you so much for your kind words, Tanya, it really means a great deal to us. Helping first-time buyers feel supported, informed and confident throughout the process is something we genuinely care about, so it’s wonderful to hear that … More
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