Every review we hold for the Rye office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePhillips & Stubbs just don't seem to have got the memo, the Covid bubble has well and truly burst in this area and properties are not worth what they were when Covid was around. Many people are moving back towards London these days.
Trouble is, this agent doesn't seem to have realised this as their prices just don't reflect the true worth of properties in their area. As such, almost without exception, their properties are vastly over priced.
My wife and I had considered buying in the area that this agent deals with but have subsequently bought elsewhere due to many agents in their area just not getting the message.
I have noticed other agents in this area of the country doing the same thing, I've also noticed that the vast percentage of properties in the area are also hanging around like a bad smell.
In a nutshell, over priced over valued. Avoid.
MY RESPONSE TO PHILLIPS & STUBBS
It would seem, judging by your somewhat surly response that I have rather touched a raw nerve! I wonder why!?..
You mention that the market dictates values and pricing however, I have seen MANY properties in your area that have been VASTLY over valued only to see the price reduced again and again. What is more, many of the properties that have been reduced are still sitting there gathering dust many months later.
As I mentioned, Covid sent prices rocketing in this area however MUCH has changed since then but most agents in this area (yourselves included) have failed to notice or reflect this.
Additionally, I fail to see how vendors are responsible for this "optimistic" pricing when most home owners have no idea what their homes are worth. What I suspect is happening is owner A is looking at owner B (who has probably been on the market at vastly inflated values for some time) and thinks, owner A's property is "valued" like 'this' so, so should mine.
The proof of the pudding, and all that, is that buyers should assess how long a property has been marketed for before they deciding whether they are over valued or not!... I think they may come to the same conclusion as me.
P.S. My wife and I actually bought a property in Surrey, so your assessment of, essentially saying, if you can't afford this area look elsewhere is frankly laughable. Oh, and, let's just say, we had a healthy budget. Please don't get delusions of grandeur, it's only Rye (a ridiculously, impossibly touristy area where at weekends you can hardly move for people), not Chelsea!
James · 29 October 2024
Agent replied · 25 October 2024
The market is established by supply and demand and house prices are governed by a number of influencing factors but primarily by interest rates and the wide availability or otherwise of credit on affordable terms. Estate agents can add value to the process but they do not determine the value of the housing stock. Ultimately it is a seller’s prerogative to either sell their property at the rate the market will pay at any given time or to retain it. Equally, it is for a buyer to determine whether or not they are getting fair value, an investment for the long term and most importantly a home or, whether their preference is to sit out the current market in the expectation of better value at a later date either through lower prices or more favourable lending terms or, perhaps, to look in a different area where their expectations and budget or more closely aligned. Where supply and demand are broadly in balance, we get engagement.
PS. Phillips and Stubbs was established in 1992. Thirty four years later we are still getting interaction otherwise we would no longer exist - that is how business works.
Martyn Stubbs MNAEA MARLA
★★★★★ 1/5
GoogleI would not recommend Philips and Stubbs in Rye for lettings. More specifically, lettings with over seas landlords. My family and I had to handle the property belonging to my late father after his unexpected passing. The lack of professionalism, understanding, care and support that was missing through the whole process, was a shock to us all. We felt they did not have our best interest whilst letting the property and the handling of our requests or our rental income. There were situations where large amounts of money was going missing and when questioned about it, it was boiled down to a miscommunication on our part! Very upsetting for a delicate and challenging situation.
Nina · 29 September 2024
★★★★★ 1/5
GoogleAsked if it was possible to get a all be it large reduction on a rental property per month if I were to guarantee the rent for 4/5 years and was sent a very passive aggressive response from the lettings manager Edward Gailey “so just to be clear you’re offering X for a property listed at X per month?” Unwarranted response when he could have just said that this wasn’t possible on this property and then could have suggested some other properties in my bracket! None the less they have lost a tenant that was about to let 4 properties in one go! Oh well, maybe some customer service training wouldn’t go a miss for Mr Gailey lettings manager?
Nicholas · 18 December 2025
★★★★★ 5/5
GoogleJudith was an absolute delight to work with. She was knowledgeable, friendly, punctual and was a real help to both us as buyer and the seller in keeping us all informed, pushing the process along, answering queries and being above all, an excellent agent. We wouldn't hesitate in buying through them again (or selling). A very pleasurable experience.
John · 29 March 2023
Agent replied · 25 October 2024
Thank you for your message, we wish you every happiness in your new home for many years to come...
★★★★★ 5/5
TrustpilotFantastic Service - Highly Recommend
I cannot recommend Larissa from Phillips and Stubbs highly enough. I recently rented a property as a second home in Camber Sands, through Phillips and Stubbs. The property was as marketed, with no surprises. From my first contact with her, Larissa, the Property Manager, was warm and helpful. I haven’t rented a property in a long time and Larissa clearly explained everything and helped me throughout the process. I particularly liked the fact that Larissa was honest and helpful without being pushy. At the same time she was quick to respond to queries and to progress the matter once I had decided I wanted to proceed. Larissa’s aftercare has been phenomenal. She has gone well over and above to ensure that I’m happily settled and has swiftly helped me to resolve any issues arising. Fantastic service!
Anna · 3 February 2023
★★★★★ 5/5
GooglePhillips & Stubbs are a truly well respected Firm who allocated Judith to the sale of my Cottage.
She went over and above in her meticulous attention to every detail. She was always available with prompt and professional execution of a seamless and ‘pain free’ sale with speedy completion.
Phillips & Stubbs are lucky to have Judith on their Team and I was lucky to have chosen the right Firm to sell my Cottage.
I’ve no hesitation in highly recommending them.
Sally · 29 March 2023
Agent replied · 25 October 2024
Dear Sally
Thank you for your message. It was a pleasure to work with you too. It makes such a difference when everyone is motivated, with good communication and speed of response.
Kindest regards Judith
★★★★★ 5/5
TrustpilotMine was a drawn-out process lasting…
Mine was a drawn-out process lasting months in obtaining a mortgage to buy a house in Rye with Phillips and Stubbs. Enough to try anyone's patience. Throughout Kim was exceedingly helpful and supportive in what was a stressful time. Full marks to the entire crew who have all been most thoughtful. This is a lovely office.
Joan · 26 January 2023
★★★★★ 5/5
GoogleI have had a few dealings with Phillips and Stubbs over the years and the experience has been excellent. As well as handling the normal things with efficiency, speed and competence, they have gone above and beyond, for instance helping me with mortgage arrangements, recommending surveyors and smoothing out stressful and difficult situations. Highly recommended!
Seana · 28 March 2024
Agent replied · 25 October 2024
Thank you for your kind words Seana, it was a pleasure....
★★★★★ 5/5
GoogleBest estate agents I’ve used. Larrissa is very helpful.
Lis · 28 March 2024
★★★★★ 5/5
GoogleWe have just purchased through Phillips & Stubbs and we can’t recommend them more highly. They were knowledgeable, professional and responsive. Special thanks go to Kim, Judith and Martyn who were extremely helpful throughout the process.
Sue · 29 March 2023
Agent replied · 25 October 2024
Dear Sue
Thank you for your review. It was a pleasure to work with you both and wish you every happiness in your new home,
kindest Regards from the Phillips and Stubbs Team
★★★★★ 5/5
TrustpilotKim and the team were 5 star as usual
Kim and the team were 5 star as usual. Truly the best estate agents in the Kent/Sussex area. Highly reliable.
John · 22 March 2023
★★★★★ 5/5
GoogleWe have had the good fortune to be tenants in a property managed by Phillips & Stubbs in Rye. Hannah, Ed and the team have been proactive, considerate, professional and very reassuring to deal with. We would certainly rent through them again, if the need arose, and would entrust our property to them to manage in the future.
Pee · 27 October 2017
Agent replied · 25 October 2024
Thank you for your positive feedback, we really appreciate this..
★★★★★ 5/5
TrustpilotPhillips and Stubbs tick all the boxes of a great lettings experience
I have known Phillps and Stubbs for many years, as I had several conversations with them in 2009 when I was researching buying a holiday cottage at Camber Sands. They were incredibly helpful and knowledgeable about the local area and, although I did not end up buying through them because i bought a new build from a developer, I always remembered their professionalism.
Vanessa · 7 January 2023
★★★★★ 1/5
GoogleUnprofessional - let a house to us with bare wires showing through sockets in child's bedroom, rude and belligerent. Some staff clearly don't even know the law relating to tenancies and told me they didn't have to give me the landlords contact details. Tenancy agreement was a generic one with unenforceable terms. Absolute ambivalence from staff when viewing properties i.e, when you ask about council tax or when such and such a thing will be mended they generally don't care as they know they have you over a barrel. Posh offices betray the money they are filching off of tenants and probably landlords too.
I'm killing myself here giving them one star...
Paul · 27 October 2016
★★★★★ 1/5
GoogleCompletely unprofessional and not informed regarding the law and the right of the people.
They use to put odd clauses in they agreement so read carefully before than sign something.
Waiting my deposit back from a month now and they don't reply to my email or release the deposit even if the landlord asked them to do.
Be aware if you have to deal with Mr E.Gailey, probably the disgrace of this company!!!!
Teresa · 25 October 2020
★★★★★ 5/5
GoogleWe have had the most friendly, professional and efficient service from Tony, Fiona and Edward at letting department of Phillips & Stubbs in Rye. They have expertly and quickly resolved any problem that has occurred and they have been a sure-handed intermediary between us and our equally accommodating land lady. We would happily recommend their services to anybody. They have outperformed numerous other letting agents we have used in the UK, France, Malta, Sweden and the US.
Enid · 27 October 2016
★★★★★ 5/5
GoogleNot what I expected as I generally dislike estate agents as thier normally dishonest and only helpful when they are about to take your money but found Phillips & stubbs to be an exception ! Really friendly and kept us informed and up to date every step of the way 😀 …
Adam · 26 October 2022
★★★★★ 5/5
TrustpilotRecommend highly
We had a great experience dealing with P&S over our recent sale. They gave us sound advice and were very helpful assisting us in both in the sale process and wrapping up loose ends with the property. Highly recommend our agent Kim Usher!
Ashley · 22 March 2023
★★★★★ 5/5
GoogleI bought my first house through Phillips and Stubbs and I have to say that the service they provided was excellent. I experienced some difficulties with the seller and Kim and the rest of the team were supportive and provided excellent advice and helped me to buy the house I really wanted to buy. I would highly recommend using them.
Tom · 27 October 2019
★★★★★ 5/5
TrustpilotAbsolutely first class
A far from straightforward forward sale of my mother’s house was facilitated largely by the equanimity and professionalism of Kim and Judith to whom I’m eternally grateful. Highly recommended.
Giles · 19 October 2023
★★★★★ 5/5
GoogleSimply amazing! I cannot recommend Ed and his team highly enough. When I was looking to relocate to Rye they were so very helpful, professional and on the ball. Ed in particular took great care and attention to ensure we found the perfect property. I wouldnt look at using another agent.
Laura · 14 April 2021
★★★★★ 5/5
GoogleWe have just sold our property with Phillips and Stubbs and would highly recommend them. From the beginning of the process with Jason to the end, this company have been exceptional. We have to make a special acknowledgement to Georgie who …
Mel · 14 April 2022
★★★★★ 5/5
GoogleHighly recommended..professional and go the extra mile for their clients .
Larissa Faithfull in the letting department is a delight to deal with as indeed are the rest of the team . Modern service but old fashioned values a rare thing to find in many similar businesses today !
Carla · 25 October 2020
★★★★★ 5/5
GoogleCannot stress enough how professional Martyn Stubbs and his team are. Caring, considerate and supporting through the stresses of moving. I have no hesitation in recommending Phillips and Stubbs. Thank you to the team for a stress free transaction in speedy time. Mark Raczkowski.
Mark · 29 December 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
