Every review we hold for the Runnymede office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPRE-PANDEMIC, PANDEMIC AND POST PANDEMIC LETTING MANAGEMENT AGENT
I OWN A PORTFOLIO OF APARTMENTS AND STIRLING ACKROYD SALES AND LETTINGS AGENTS HAVE BEEN PHENOMENOL DURING THE PANDEMIC AND POST PANDEMIC.THE 2 AMANGING PROFESSIONALS TIM AND ROMINDER BASED IN VIRGINIA WATER HAVE GONE OUT OF THEIR WAY TO LOOK AFTER BOTH THE TENANTS AND THE LANDLORDS INTERESTS (MYSELF, MR RAJIV SARNA) DURING THAT CHALLENGING TIME FOR ALL.IT IS MY PERSONAL VIEW THAT THEIR HONEST, CARING AND PROFESSIONAL ATTITUDE TO PROVING A SECOND TO NONE SERVICE IS A BREATH OF FRESH AIR.MR RAJIV SARNA ...LANDLORD
Rajiv · 25 February 2022
★★★★★ 5/5
TrustpilotYoung Dynamic team at Nine Elms
We recently purchased a flat in Chelsea from Oliver Wilson in the Nine Elms branch . Although new to the world of residential property Oli dealt with our purchase in a professional efficient manner returning emails within the hour which is always a plus ! He was very proactive with finding out information with the overseas vendor and nothing was too much of a problem for him . Justin also helped us in Oli ‘s absence so all together a really great team at Nine Elms .. thanks guys !
Evie · 23 February 2022
★★★★★ 1/5
TrustpilotExtremely Unsafe/Mismanaged/Complaints Ignored/Compliance and Law not always followed.
Extremely Unsafe, Mismanaged Tenancy, Ongoing Complaint Ignored Despite Risks
Donalina · 26 November 2025
★★★★★ 5/5
TrustpilotProfessional and Efficient
Sandra is very professional and prompt in replying and handling my enquiry quickly. Very impressed.
Charmaine · 12 October 2023
★★★★★ 5/5
TrustpilotThe surveyor Raymond was very thorough…
The surveyor Raymond was very thorough in his report and explained his findings in full. I would highly recommend this company.
Sylvia · 27 April 2023
★★★★★ 5/5
TrustpilotKarina: Property Manager
Individuals make a difference in this kind of business and over the past couple of years Karina has been a very supportive and reliable main point of contact for me.
BW · 23 May 2022
★★★★★ 5/5
TrustpilotThank you Jo Lynch of Stirling Ackroyd, Sunbury
Thank you Jo Lynch of Stirling Ackroyd Estate Agents, Sunbury for your hard work and professionalism with selling a house that had been in the family since the Second World War. You have delivered an excellent, efficient service. Even when stressful complications arose you dealt with them in a very professional and understanding way, Nothing was too much trouble for you. You took out the stress of selling a home with your knowledge and experience. Thank you Jo very much.Thank you too to your colleagues who were always very polite and friendly.
Net · 7 February 2022
★★★★★ 5/5
TrustpilotEmma H
Emma H. is a highly professional, efficient property manager, and it has been a pleasure to communicate with her during my tenancy. Emma was always an excellent communicator, and very responsive.
Advocate · 30 March 2022
★★★★★ 5/5
TrustpilotThank you to Karina Selway
Thank you to Karina Selway for always being on hand when we need help in our property. She always takes care of all matters with a smile
L · 21 September 2022
★★★★★ 5/5
TrustpilotHad a wonderful experience with Nick…
Had a wonderful experience with Nick from west end. I found my dream apartment on right move UK and contacted the agent (Nick). He got back to me immediately and gave me a facetime tour + was able to answer every question I had thoroughly (even some of the less important ones such as apartment decor history and exact ceiling height). Nick worked with my flat mate and I closely to ensure we secured the apartment quickly. The whole experience was flexible and efficient and we couldn’t be happier. 10/10.
ELiza · 29 January 2022
★★★★★ 5/5
TrustpilotAlex was polite and efficient and very…
Alex was polite and efficient and very prompt with following up. We are very happy the service produced with him & his team thank you.
Rohini · 30 November 2022
★★★★★ 5/5
TrustpilotGreat experience working with Chelsea
We had great experience working with Chelsea. She was just a call away for any queries. It was a first rental property in UK, Chelsea was really helpful, patient and professional. Thank you🙂
Juhi · 23 November 2021
★★★★★ 1/5
TrustpilotTERRIBLE! STAY AWAY!
Appalling, disgusting and insulting service is what I have come to expect from Stirling Ackroyd. I have been a landlord with them managing my property for the last three years, and my experience has been terrible at every turn.Clowns, jokers, and scam artists are how I would characterise every person I’ve interfaced with during my time with them. Do yourself a favour, and stay away from this pathetic, low-life, work-shy joke of a company.
Nick · 21 October 2022
★★★★★ 5/5
TrustpilotGood experience finding a flat
Thank you Rahat and Zaylin for your help throughout our moving in process.
Customer · 15 November 2023
★★★★★ 5/5
TrustpilotRino Russo is helping me a lot and he…
Rino Russo is helping me a lot and he is very patient and respond me fast. I highly recommend him and his agent.
Customer · 26 January 2023
★★★★★ 1/5
TrustpilotReally awful company
Really awful company. Katy and Melanie often lie to hide the fact they do as little possible.
Mr · 9 September 2025
★★★★★ 5/5
GoogleMark Latham and Mark Shepherd have been incredible on both our sale and purchase through them. We had various sticking points and I’ve no doubt that without their support and hard work, things could have gone horribly wrong! Top guys and top service. Thank you 🙏PositiveResponsiveness, Quality, Professionalism, Value
Kimberly · 23 October 2021
Agent replied · 22 October 2024
Hi Kimberly, thank you for the fab 5* review! Both Marks will be thrilled to read your kind words! - Claire
★★★★★ 5/5
GoogleExcellent team of people who pulled out all the stops. They kept me updated throughout and never gave up as we battled through a difficult chain. Top service, thank you!
Annie · 11 October 2023
Agent replied · 22 October 2024
Hi Annie, thank you for the fab 5* Wishing you all the very best - Claire
★★★★★ 5/5
TrustpilotGeorgia 5*
Georgia was helpful, knowledgeable, professional and friendly when I called earlier to discuss a valuation.
Anonymous · 12 September 2023
★★★★★ 5/5
TrustpilotJoel is awesome!
Joel is definitely an asset to the Stirling Ackroyd team. He’s very helpful, knowledgeable and patient. Highly recommend working with him!
Anne · 21 March 2023
★★★★★ 5/5
TrustpilotSmooth move-in process
Smooth move-in processUsed stirling ackroyd to rent my next home, Victoria was very helpful and prompt in her responses making our move in easy.
Sr · 8 December 2022
★★★★★ 4/5
TrustpilotExcellent standard of service offered…
Excellent standard of service offered by Ashley Grey. Issues, queries and questions have always been answered promptly.From tenancy agreement to tenancy management the overall management service is prompt and very professional. I would have given five star, but due to their charging policy of producing annual rent summary is very bad. We have been charged £70 for this computer generated soreadsheet. We get such reports free of cost by other estate agents we use. I do hope Stirling Ackroyd will review the policy of charging Landlords.
Shah · 1 December 2021
★★★★★ 5/5
TrustpilotExceptional service from Lisa
We have used Striling Ackroyd for a number of years and have found their service to be exceptional. Lisa has been the star of the show - a pleasure to deal with.
Andrew · 29 November 2021
★★★★★ 5/5
TrustpilotGood experience
Decent company never faced any issues with them. Victoria has been especially kind and helpful in the process of moving into our new flat!
Tasos · 3 December 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
