1/5
TrustpilotAwful
Awful. They are only interested in taking your money. There is no service or customer care. I would never recommend them.
Trusted Agent profile · Runnymede
Stirling Ackroyd Englefield Green reviews in Runnymede
★★★★★
1,431 reviews across 3 platforms
19 St Judes Road, Englefield Green, TW20 0BY, Runnymede, TW20 0BY
Stirling Ackroyd's office in Runnymede, at 19 St Judes Road, is rated 4.4 out of 5 across 1,431 reviews on three platforms, including 111 Google reviews rated 4.9.
111
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,319
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Runnymede office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI called the company today requesting…
I called the company today requesting viewing, I spoke with Ellis who very helpful and answered all my questions.
Agent replied · 25 December 2024
Hi Dorota,Thanks for the great review for Ellis, We wish you all the very best - Claire, Customer Engagement
5/5
TrustpilotExcellent Sales & Letting service
My experience with Stirling Ackroyd Sunbury branch goes back 12 years when I purchased my first house through the Sunbury branch.I consequently moved area with work 9 months later and rented out the house through the Sunbury branch.In October 2022 i sold the house, again through Sunbury branch.During all these years I have experienced consistent professional and very efficient service.On both the rental and sales sides the staff have always gone beyond whats called for on many occasions. They always regularly update me on the progess of any situation. They have been so helpful and friendly and deal with all queries in calm manner no matter how busy they are. I have always been treated like a valued customer. I would highly recommend Stirling Ackroyd in Sunbury.
1/5
TrustpilotI do not recommend
Extremely awful communication with that company. Tried to sign the contract as a new tenant, we agreed to do that and Sebastien Lewis told me that he will send me email the same day. He did not. I tried to send emails, I called and he kept saying that he will send the email same day. He never did. 2 MONTHS LATER I received an email from them to send them filled form ASAP. Ridiculous.
5/5
TrustpilotMr Casini Bikram
While not having met Mr Casini Bikram face to face, I have been dealing with him over the phone for several months. I can say that he has been helpful, has a positive outlook and has a good manner. Overall my experience with Sterling Ackroyd has been a good one. They rented my flat within a day at the full asking price. And fingers crossed the tenants seem to be good, compared to the previous ones through another agency. Well done!
5/5
TrustpilotConsistently professional and friendly
We decided to use Stirling Ackroyd as our lettings agents due to the great service we've received from our main contacts Georgia Buckle and Sam Humphreys. They both have that invaluable human touch and approach. Professional, yet friendly. Georgia has kept in touch for well over a year, but never driven a "hard sale", only been there for a quiet nudge and been able to give great advice. When we finally decided to put our flat on the marked, the process couldn't have been quicker or smoother.
1/5
Trustpilotdisappointing
I recently had a disappointing experience with this agency.
5/5
TrustpilotI would like to thank Alex for the time…
I would like to thank Alex for the time and dedication given during our call into the arrangement for the property view. Professional and friendly to talk with.
5/5
TrustpilotWe have worked with Bonita on multiple…
We have worked with Bonita on multiple occasions and it is a pleasure liaising with her. She is always polite and clear in the action she requires us to take. She is always available to answer queries we have when necessary’
5/5
TrustpilotI could not be more pleased with the…
I could not be more pleased with the service from Nadine, so helpful and always kept me in the loop with the whole process of my rental! I will definitely be keeping my property in her safe hands, thank you Nadine
5/5
TrustpilotBrilliant estate agents!
Brilliant estate agents! Hade the please to buy a buy to let with these guys. Smoothe transaction and an excellent front and back office to make it happen. Thanks Spencer and Kieran will be using you again!
5/5
TrustpilotI had a good conversation with Ellis…
I had a good conversation with Ellis this evening - he went out of his way to be helpful.
Agent replied · 25 December 2024
Dear Claire Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMark and his team are exceptional. They took care of everything for me from solicitor right through to smaller less important things. I can honestly say I had very little to do which was a great relief to me.I would certainly recommend Townends as Estate Agents but especially the Englefield Green branch.
5/5
TrustpilotAlex was a great help in arranging a…
Alex was a great help in arranging a valuation appointment, answered all questions I had. Was also very polite and professional and really enjoyable to talk to
5/5
TrustpilotKarina has been managing the property I…
Karina has been managing the property I rent since I moved in last year. She has been super helpful with all my questions and queries and very quick to respond to all matters. Thank you Karina!
5/5
TrustpilotBest agency
Matthew Brennan is the property manager in my current rental apartment and it was probably the best experience I've ever had with letting agencies! Any basic or maintenance inquiries are processed and resolved quickly and professionally. I'd definitely recommend this agency to anyone who wants a positive renting experience!
5/5
TrustpilotIssue solved within a day.
We have contacted the agency/senior property manager Tim Nagamani for an issue with the drain and everything has been solved within a day. Tim has been very prompt and helpful. Thank you very much for being very professional.
5/5
TrustpilotReally helpful and friendly service…
Really helpful and friendly service from David Harvey. I have high hopes that we'll find the property we're looking for.
Agent replied · 26 October 2024
Hi Rosie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire - Customer Engagement
5/5
TrustpilotUseful advice and guidance
David Harvey was extremely helpful . We talked about the properties advertised as well as honing down on those I might have available for rental
1/5
TrustpilotIf I could give them -100 I would
If I could give them -100 I would. We only spent a year in a property being let by SA but I feel like I have aged 10. Every time we needed something as tenants it was like drawing blood out of a stone. They are so unbelievably incompetent and shady. Every repair took weeks for them to sort out, it makes you wonder what they're doing all day. And they blamed it all on the landlord, who when we finally met her was also aghast at the service she had received from them. Real estate people are the scum of the earth.
5/5
TrustpilotGreat service
Liam was very helpful in the purchasing process from viewing to completion with excellent communication skills throughout. Thoroughly recommended
Agent replied · 26 October 2024
Thank you Johnny for taking the time to review us
5/5
TrustpilotGreat service
Property manager Letizia Lupi has been a delight to deal with. She is always responsive, helpful and efficient.
5/5
TrustpilotEfficient and helpful
I dealt with Casini Bikram- he was very helpful, to the point and provided an overall excellent service. Would be happy to deal with him again.
5/5
TrustpilotNia in renewals is amazing
Nia in the renewals team is a superstar, very helpful, extremely professional and an overall friendly and highly competent individual. She stepped in to help me with a renewals issue that was causing distress she quickly understood the situation and resolved it in a matter on minutes. I appreciate her help and will be recommending Stirling Ackroyd to others because of her. Thanks again!
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