Stirling Ackroyd Englefield Green reviews in Runnymede

★★★★★ 5/5

Trustpilot

Sheldan Bechie was the best

Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Mie · 26 June 2024

★★★★★ 5/5

Trustpilot

We have lived in a flat managed by…

We have lived in a flat managed by Stirling Ackroyd for a year and a half. Our property manager David Umney has been great. Luckily we have not had to contact him often, but whenever we have had an issue David and team have been super helpful and professional.

Tim · 21 May 2026

★★★★★ 5/5

Google

Stirling Ackroyd were very professional in every aspect of the sale of my flat, they kept my informed every step of the way. I would recommend them to anyone, Sam Shepherd was the gentleman I dealt with the most, 10/10, thank you Sam.

S · 11 October 2025

★★★★★ 5/5

Google

Sam was great at the beginning of the process helping me find the right property and James managed the tougher parts of the sale well - straightforward and honest and going above and beyond to get things over the line. Thanks all.

Dawn · 11 October 2025

★★★★★ 4/5

Trustpilot

Sarah Jones has been extremely helpful

Sarah Jones has been extremely helpful, professional and pleasant to deal with. She makes herself available to answer and return calls, and has even helped when dealing with other departments.

Ibrahim · 2 September 2026

★★★★★ 1/5

Trustpilot

Concern regarding privacy and professionalism

Terrible agents with absolutely no respect for privacy. I have never used their services, yet their staff contacted me on WhatsApp saying they wanted to arrange a viewing of a property I stayed once. I am neither the landlord nor the tenant, so I have no idea how they obtained my number or why they thought it was appropriate to contact me. The way they handled this is extremely creepy and has left me feeling very uncomfortable and confused. This is a serious concern regarding privacy and professionalism.

Kurapika · 20 August 2026

★★★★★ 1/5

Trustpilot

Delays - Due to poor report

Having used Stirling Ackroyd to value our houses via MHBS, we would not recommend this company. It took their surveyor six attempts to write a satisfactory report for MHBS before funds were released, causing a long delay and issues with our New builders having to find other financial routes to keep our new build project going. There were no issues with the LTV but poorly written report caused delays

Peter · 3 October 2024

★★★★★ 5/5

Trustpilot

Thank you!

Thank you!I would like to say a HUGE thank you from myself and my partner for such a seamless experience. This process can be very stressful but the individuals at SA made is so easy for us, we are indeed grateful. Thank you so much to Sheldan Bechie who has been exceptionally helpful, polite, professional and a pleasure to meet. From correspondence to any enquires we had, the team have been awesome. Thank you!

Tola · 8 July 2024

★★★★★ 5/5

Trustpilot

Polite and personable

David was polite and helpful and importantly struck the right balance between being personable and fostering a good relationship and being to the point with answering queries. Not only did he sort my viewing times out rapidly, he also recommended another property that I actually liked even more than the first, his colleague who picked up on the lead was also really helpful during the viewing tour that David organised.

Ez · 29 August 2024

★★★★★ 5/5

Trustpilot

The Stirling Ackroyd team in Bermondsey…

The Stirling Ackroyd team in Bermondsey have been great people to work with, especially Daniela, Onal, and Max during the viewing and checkout processes. We stayed almost two years in our flat and the team have been very effective points of contact with the landlord.

Franklin · 5 May 2026

★★★★★ 5/5

Trustpilot

Highly competent firm

I have used the firm twice in the past 3 months to survey a potential house move. Vicky Newby was the Surveyor. She was so thorough, supportive and knowledgeable. A really lovely communicator, explaining the issues without using jargon. She allayed my anxieties regarding the whole house move. So appreciated, thanks Vicky.

Sandra · 24 February 2026

★★★★★ 5/5

Google

Completed on a house through Stirling ackroyd this morning. Dan and Sam’s service was amazing and the sales progression team made it so easy for me to get this over the line. Couldn’t have asked for a better service.

Edward · 11 September 2026

★★★★★ 5/5

Trustpilot

Briana is a 5 star Property Manager

Overall, my experience with Sterling Ackroyd was positive. A particular thank you to our property manager, Briana Trejos Mantinan. Briana was wonderful to deal with, prompt to queries, great at keeping us informed and very polite and kind. She’s an asset to the Sterling Ackroyd team!

Kate · 30 March 2026

★★★★★ 1/5

Trustpilot

I consider this agency unprofessional

I consider this agency unprofessional, after having made an offer for a commercial space, we discovered that the space was still available on their site, and when we reported it to them they told us that our offer was in competition with other offers.. Again more serious because I never received an email telling us this. Then they told us that the owner asked the agency for 3 months to rent this space. Which was not communicated to us when we visited the commercial property. And this makes it even more unprofessional... Because if this information is not acquired first by the tenant, this agency probably doesn't know how to do its job.Their lack of pressure lies in not having communicated all these things beforehand. In addition to calling me only to say in threatening tones to remove this review,. Truly an unprofessional agency..

Andrea · 5 November 2023

★★★★★ 5/5

Google

We have been working with Samuel Shepherd for a while now as it took some time for us to sell our existing property before being able to move to Englefield Green. He has shown us a number of houses, answered countless questions. He was at every viewing early enough to greet us looking smart and generally representing Stirling Ackroyd really well. Most recently, he has supported us in completing a purchase and has been proactive and patient throughout. I would recommend Stirling Ackroyd based on our experience with Samuel.

Kiran · 11 October 2025

★★★★★ 1/5

Trustpilot

Landlords abroad: beware!

18/09/2023: As predicted, following check out the tenants have come back disputing the amounts proposed by the independent check out Clerck and Stirling have just forwarded this for me to handle!I've had my house in Townends, then Stirling Ackroyd's books for rent since 2005, so 18 years of frustration and anger. I have explained on countless occasions that it was NOT a money making business, it is MY house and I needed an agent to look after it and be my eyes and ears. Over the years, I have had lots of problems, I found that living abroad meant that agents don't care, don't represent you and the tenant (being there) was ALWAYS given preference! This was proven to me times and times again! This year however, the tenancy problems went TOO far! Tenants complained about numerous problems. In dealing with it all, I realised that the agents are NOT managing the property, they are just LIAISING between different parties (tenants, contractors, landlord). That is not what I call managing a property. Recently, they sent me a quote of over £1000 for a 1m2 flooring! Any idiot could see that was way too expensive but not them! £380 material + £673.83 labour I wasted time telling them that was outrageous and to get them to send someone else!I complained over their complaint procedure several times on very different things but all relating to the same problem really (lack of management). Each time I'm contacted by some supposed manager of sort, who gives me the sales chat and tells me they have taken my complaint VERY seriously and will allocate a property manager (lucky me!) so that I only have 1 person to deal with! Rubbish!!! Of course, that's not true, I still got tons of different people contacting me on different issues! The last property manager was useless, to the point that Stirling Ackroyd sacked her, I was told, although they had told me she was extremely professional and been with them for a few years!!! Why didn't I change Estate agents? Living abroad makes things complicated and as they say better the devil you know....! This year, the property has been so badly managed that I have had to fly over to sort things out, get rid off the tenants and I have ended the contract with this company! I am surprised to see that they get some good reviews, perhaps the ex-Townends branches (Egham) need to be investigated as the customer service there is poor! Oh, I was told: "Now that we have physically met and moving forward, I will make sure your property is looked after properly...."To which I replied: "there won't be any moving forward..."

Hinda · 18 September 2023

★★★★★ 5/5

Google

Mark, Dan & Sandra were absolutely amazing through the whole process, kept us informed weekly from start to finish. Professional, responsive and would highly recommend.

Sue · 1 December 2025

★★★★★ 1/5

Facebook

I had a horrible experience with Stirling Ackroyd estate agents. I appoint them to find tenants and manage my property, trusting their vetting process. However, the tenants they approved turned out to be highly problematic, eventually stopping rent payments and forcing me into costly eviction proceedings. By the time bailiffs removed them, I had lost £32,000 Not only have Stirling Ackroyd withheld the entire security deposit which was meant to cover rental payments but the company has demonstrated an appalling level of greed, seizing every possible opportunity to extort money from clients already suffering massive financial losses, the losses that Stirling Acroyd directly contributed to. The so-called guarantor they selected is utterly useless, with no assets to compensate for my damages. The company’s behavior is nothing short of disgraceful, and yet you still have the audacity to demand even more money. On top of everything, the complaint process is a complete joke. I raised my concerns multiple times, but they ignored me or I got a very tempelted/machine generated response. Calls went unanswered, and when I finally spoke to someone, they had no idea how to help. The lack of professionalism, accountability, and basic customer service is shocking. The deceptive business practices and deliberately convoluted contracts are clearly designed to exploit people who lack experience in these matters. I have absolutely no hesitation in calling them out for what you are scammers who prey on landlords in distress.

Hassan · 26 March 2025

★★★★★ 1/5

Trustpilot

Is this the way you manage the property

Is this the way you manage the propertyAwful check in and checkout experience with the property managed by Sterling Ackroyd 70-80 percent of these issues were resolved 2 weeks after check in. I have handed over the flat in much better condition at checkout and they are not happy and claiming cleaning expenses.And they claim they provide professional cleaning service. such an awful experience There was several issues noted below during checkin.First of all, they won't tell you where the keys are. No appropriate communication. They keep you waiting for hours and hours at door of new property. They don't answer your calls. Oh my god, such a terrible experience1. Bulb replacement - 5-6 Bulbs are not working. 2. Fixing Bathroom sliding door which is not working. 3. Fixing TV door stand - which is not in proper working order4. Fixing Lounge main window - which was broken5. Fixing table stand in bedroom 1 - which was broken inside6. Kitchen Sink tab replacement or fixing as it is damaged7. Kitchen sink water clogging8. Lounge ceiling bulb shelf broken 9. one of the Kitchen shelf inside desk broken 10. Kitchen table wrap was teared near hob Hygiene Issues:1. Commode (Toilet seat) is so dirty and full of limescale which looks very ugly. 2. There are stinky marks on the floor and on most of the table stands & tv stands especially the one which is in the lounge area. 3. There are 3-4 used cigarettes on the floor, I had to remove by myself4. Oven and Bread toaster are in worst condition.5. Hob is not cleaned. 6. Lounge Large windows from inside looks very dirty.7. Wall crack under the sink 8. Old tenants used masks are kept on tv stand9. Old tenants used items were not removed and left them in the house.10. Fridge has evil smell

Phanindra · 31 August 2023

★★★★★ 5/5

Trustpilot

She is very efficient with her work

She is very efficient with her work. Very prompt actions when needed and keep informing the landlords for potential problems and how to deal with them. It appears that she has an in depth knowledge and experience in managing tenants/properties. She is very pleasant and speak to people with respect .She is confident of the subject and advice us to implement necessary actions which are needed to keep tenants safe I have not seen or personally known her and these are observations during my encounter as a landlord Over all I am happy with her work and nature. I wish you keep employed people like her

Upali · 21 May 2026

★★★★★ 5/5

Google

We sold our home having lived there for 25 years. SA were reassuring and professional throughout the entire process. James and Sam were both fantastic.

VANESSA · 11 October 2025

★★★★★ 5/5

Google

Great service! Dan was amazing from start to finish, whilst progressions team made sure all went smoothly through to completion!

TheAndrius80 · 24 November 2025

★★★★★ 5/5

Trustpilot

A Truly Supportive and Professional Estate Agent

We’d like to say a huge thank you to Anthony at Stirling Ackroyd for all his help in selling our house. From start to finish, we genuinely felt he was on our side and guiding us through the process with care and integrity.

IreDan · 11 February 2026

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the valuation carried out by Stirling Ackroyd Surveyors/ Julian Brooks on my property. The survey significantly undervalued my home despite strong comparable properties nearby selling and being marketed at much higher prices. My property is a 3-bedroom semi-detached house with substantial land and planning permission, yet the valuation did not appear to properly reflect these important factors. I previously had a much higher valuation, so the difference was difficult to understand and has caused unnecessary stress and potential financial impact. I expected a more thorough and balanced assessment based on local market evidence. Unfortunately, I do not feel the valuation fairly represented the true market value of the property.#Terrible

Aiman · 7 May 2026