Every review we hold for the Runnymede office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIn very difficult times Mark and Mark from Townends provided good advice, valuable assistance, and professional support to help sell our family home which had been very precious to us for over 50 years. They were everything you would want from a selling agent and both worked personally and diligently to progress the transaction. We are very grateful for all their support in achieving a successful outcome.PositiveResponsiveness, Quality, Professionalism
Christopher · 23 October 2020
Agent replied · 22 October 2024
Hi Christopher, Thank you for taking the time to leave such a fab review! Its lovely to hear that Mark and the team took such great care of you during your sale. Thank you for choosing Townends and we wish you all the best in your new home! - Claire
★★★★★ 4/5
TrustpilotGood team, good support
A good team, committed to the customer and I appreciate all that is being done to keep in touch with me as a seller and a landlord. It is at times difficult to manage this living overseas. I rely upon Stirling Ackroyd through the difficult times faced by the UK property market. I value the team's efforts to give support and the time taken to discuss the way forward.
David · 11 April 2024
★★★★★ 5/5
TrustpilotHelpful experience
Sandra Holmes has been very helpful with regards to advice on lettings. We always have positive interaction and Sandra keeps in touch with me to see if i need any further help.
Carolyn · 28 July 2023
★★★★★ 5/5
TrustpilotGood communication and honest updates
Good communication and honest updates - we bought through Stirling Ackroyd and found the process to be professional and helpful. We dealt with Nick, who would actually let us know where things were (inevitably) going wrong so we could then address them. That was very much appreciated.
Peter · 20 December 2021
★★★★★ 5/5
TrustpilotProperty Management
The standard of service with SKA’s property manager Clive Martin and his team is consistently professional, thorough and knowledgeable. Added to the fact that Clive is always proactive and kind in his dealings with both myself and tenants is the reason I remain a client of SKA’s.
Hayley · 6 December 2021
★★★★★ 4/5
TrustpilotFriendly and accommodating
I haven’t as yet signed with Stirling Ackroyd but they have been very accommodating and helpful in some of my queries so far, particularly Ashley Kopti who dealt with my query in a friendly way.
K · 18 April 2023
★★★★★ 5/5
TrustpilotVery good service and extremely…
Very good service and extremely professional, seamless process from start to finish. A very big thank you to Spencer de Jonge who’s service and knowledge was superb and made the whole process surprisingly effortless. I would definitely recommend using this company to anyone especially Spencer
Daniel · 11 March 2022
★★★★★ 1/5
TrustpilotAwful awful experience
Awful awful experience, our solicitor Reyhan Caliskan was terrible to deal with. Had to set aside so much time every day to ring up, be ignored, have my time wasted, just to get her to reply to simple emails. Worst communication and customer service of my life. Avoid at all costs.
Eva · 3 February 2021
★★★★★ 5/5
TrustpilotVery friendly
Ellie cam to value my Fathers property on 22nd April 2024. She was very friend and efficient. Her valuation was good and was emailed to us the next day. Very pleased with service this far.
Denise · 3 May 2024
Agent replied · 25 December 2024
Dear Denise BinningtonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAll the consultants especially Siobhan were very helpful very nice and professional and professionalal ul
Siobhan was especially helpful and advised me well in renting the flat The move went well and smoothly with help of Will without any problemsI would not hesitate in using Stirling Ackroyd again in renting my properties
PRINCIPLE · 1 February 2023
★★★★★ 5/5
TrustpilotEasy to engage with
Easy to engage with. They listened to any upfront concerns / questions and ensured they were answered. Survey was good, with observations graded so easy to focus on most important issues.
Mrs · 1 August 2023
★★★★★ 5/5
TrustpilotWe had an excellent experience with…
We had an excellent experience with Livia the property manager. She answered all our questions all the time . I can't recommend her highly enough. She was professional and committed to helping us.
Adama · 22 August 2025
★★★★★ 5/5
TrustpilotLetizia Lupi property manager
I was living in a property managed by Stirling Ackroyd for a year and have generally had a positive experience. Mid-way through my tenancy, a new property manager, Letizia took over, and handled everything very well. She was very punctual with her communication and responses, always called back if unavailable and escalated all issues in a timely manner. I appreciate the high degree of professionalism with which she approached her job, and her timely communication between tenant and landlord also helped get things done as quickly as possible.
Aamir · 28 June 2023
★★★★★ 5/5
TrustpilotNew Flat
We have just sorted our new flat thanks to Jad and Siobhan for all their help. We had great lines of communication throughout the process and we can't wait to move in, thanks again!
Matthew · 18 April 2023
★★★★★ 5/5
TrustpilotJoanna made my experience great.
Joanna made my experience great.She helped me find the right property at the right price. She was determined to help me, and ultimately I’ve got the property I needed for my first buy to let.
Esh · 14 March 2023
★★★★★ 5/5
TrustpilotGreat service
Matthew was very helpful and fast to sort out any challenges we encountered. Despite the agency was far from the location I lived, the service I have experienced was by far much better than my local estate agent.
Delia · 30 November 2022
★★★★★ 5/5
TrustpilotOur moving experience was great
Our moving experience was great, we can’t fault the professionalism, communication and quick response times of Joel, Jack and Martin, nothing was to much trouble, they were friendly and helpful and always got back to us quickly. Jack and Martin dealt with any questions or issues we had so well, they are both an asset to the estate agents, they really went above and beyond when chasing up our sellers solicitors etc. I would definitely recommend and would use again in the future, thank you!
Mrs · 12 June 2023
★★★★★ 5/5
TrustpilotGreat team
This is my second time dealing with the letting team at Stirling. I chose them to let & manage my flat. The first prospective tenant offered the full amount & took an 18 month lease! So literally one day of marketing it was gone. Fabulous service. Knowledgeable, professional, friendly & above all available for queries & help & advice. My dealings were with David, Greg & Siobhan a fabulous team headed by Billy.
Kerry · 23 October 2017
Agent replied · 26 October 2024
Thank you Kerry for being a loyal customer and taking the time to leave a review
★★★★★ 5/5
TrustpilotHelpful agent
Jake Ryan is really patient, helpful and attentive to all my queries. As a first time buyer, I feel comfortable to share my requirements without any hard sell
PaulAntonio · 23 September 2023
★★★★★ 5/5
TrustpilotEternally grateful after an eternal search
After looking for a flat for what felt like an eternity and experiencing a string of frustrating agents, I was immensely happy and relieved to work with Will. He was professional and efficient from the start and I felt like I was in safe hands with the handling of finding a new home. From the viewing to getting the keys he was helpful and friendly going above and beyond to get us in.
Bronwyn · 4 July 2017
Agent replied · 26 October 2024
HI Bronwyn, thank for leaving us feedback, it always makes us happy when we can help someone find their perfect home
★★★★★ 5/5
TrustpilotJoel in head office is a pleasure to work with
Joel in head office is a pleasure to work with. His communication and professionalism are refreshing. He’s always ensures that I am kept up-to date on the properties I’m interested in!
Wendy · 21 June 2024
Agent replied · 26 October 2024
Hi Wendy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat Lettings Agent
Alex was really helpful and worked hard to find us a flat. Honest appraisals. Great advice. Quick responses. Pleasure to deal with.
Robert · 2 February 2024
★★★★★ 5/5
TrustpilotHave been working with Stirling Ackroyd…
Have been working with Stirling Ackroyd for 3 years now in the same flat. The renewals are easy and Abby is always willing to help. They answer your queries quickly and are patient with you if you need additional information or have questions. I would definitely work with them again if I were to move flats.
Marina · 6 April 2018
★★★★★ 5/5
TrustpilotGreat positive experience
Great positive experience. Patient and understanding. I used the Sunbury-on-Thames office and found them to all to be very helpful and accommodating.
DENISE · 25 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
