Every review we hold for the Runcorn office, from every platform, shown as written. First names only.
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5/5
GoogleThis is the second time Iβve had the pleasure of working with the team at Edwards Grounds Runcorn, first for the sale of my own property and more recently for the sale of my late mums house.
The team, Shirley, Janet, Lee and any other team members that I didnβt work with directly on this latest occasion were helpful, professional, knowledgeable and above all friendly, meaning that the whole process went quickly and smoothly with no delays or surprises.
Shirley did the initial inspection and valuation on my mumβs house and showed genuine compassion and understanding at what was a really difficult time.
I canβt recommend them highly enough.
Carl Β· 29 October 2025
Agent replied Β· 27 January 2026
Thank you so much for your kind words and for taking the time to share your experience. It was a real privilege to work with you again, both in the sale of your own property and more recently for your late mums house.
Weβre pleased to hear that you felt supported by the whole team and that the process was smooth and stress-free. Shirley, Janet, Lee and the rest of the team really appreciated your lovely feedback. Your recommendation means a great deal to us.
Wishing you all the very best, and please donβt hesitate to get in touch if we can ever be of help again.
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2/5
GoogleLady who showed me around the house was lovely and managed to fit me in quickly,I wouldn't of got the house if I hadn't got there that Thursday!
My solicitor has trouble contacting the sellers solicitor and after I had sent over my mortgage in principle I never heard from them again until they informed me the sellers solicitor had left and my solicitors emails weren't being answered due to this.That was the last I heard,on completion day I couldn't get into the shop so i had to ring the shop to see what was going on,a man came to the door and it felt like I was giving him such a inconvenience,there was no thankyou good luck or anything it felt like I was simply staying in a caravan site for thr week.I was majorly disappointed by this as it was my first home I purchased π’
08 Β· 29 March 2024
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5/5
FacebookI feel impressed with the wonderful work well done, I was told every achievement begins with a decision to try, I was a victim of scam but I got convinced by the right person of which I gave in a try of $1000 investment and I got a profit of $13,200 in seven days. Thank you Mrs. Patricia Brayan for the kind of smile you put on my face. For those who are also interest you can contact her on WhatsApp:+1(608)6186312Email:brayanpatricia77@gmail.com
Emmanuel Β· 10 January 2023
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5/5
FacebookDespite not being a direct customer with Max and the team (the house that we were buying was on the market with Edwards grounds), the service that we experienced was outstanding. Max gave us lots of useful advice and information to ask from the people buying our house. This helped us choose the offer that was right for us, and wasnβt just based on the highest offer. This made for a simple chain further down the line. We had a number of delays And tight deadlines, meaning at one point the move looked doubtful. However Max and his team chased the necessary individuals, and helped to get this through. Weβve now been in our new home very happily for just over two weeks, and we couldnβt be more thrilled with the place. Thank you very much to everybody involved
Lisa Β· 3 January 2023
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5/5
FacebookI'd like to thank Max and everyone at Edwards Grounds Runcorn, for all your help in selling my old house. Great service. Nothing was too much trouble. Friendly and professional at all times. Thanks again π
Mandie Β· 2 December 2022
Agent replied Β· 25 July 2023
Thank you for your review Mandie!
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5/5
FacebookI just wanted to say thank you to Max, Helen and the rest of the team at Edwards Grounds Runcorn, I have dealt with them on many sales and purchases and they have always gone that extra mile to make the chain move quicker and with no hick ups. My last purchase was even quicker and perfect even down to the little touches when Max rang me to say "Congratulations Caren you are now the new owner of..." I would highly recommend Edwards Grounds every time xx
Caren Β· 21 May 2017
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5/5
FacebookI wanted to write a quick note of thanks to Chris Foxcroft for his help during my recent home purchase. His expert advice and quick response to all of my questions were noted. His approachable manner, compassion and availability made the process go as smoothly for me as possible. He was able to explain all the terms and procedures in a well to understand manner. And throughout, I was constantly kept informed of all developments. What I had thought would be a prolonged task for me was turned into an easy accomplishment. I feel confident that all his future clients will also be extremely favorably impressed. Will certainly be happy to recommend Chris to anyone seeking a great Financial Advisor. Thanks again for all his help.
Mubiana Β· 24 February 2016
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5/5
GoogleIβve been renting through Edwards Grounds for a year now and itβs been a breath of fresh air.
Even though my landlord isnβt on a maintenance contract, Edwards Grounds still goes above and beyond to ensure issues are rectified in a timely manner.
Would recommend this estate agents.
MattyBRapsPA Β· 1 August 2024
Agent replied Β· 24 August 2024
Hello,
Thank you for taking the time to place your review. We do really appreciate it and hope that you will continue to enjoy your rental. β¦ More
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1/5
FacebookBEWARE!!!
Thanks for your non-existent courtesy call to say that the property we had an offer accepted on, is now no longer going ahead.
You told me that the buyer would remove the property from the market as soon as a survey was instructed on the property we were selling. We kept you regularly up to date about this and notified you when the survey happened.
9 days later, the property was still being marketed and it appears viewings have taken place after an offer has been accepted a memorandum of sale issued. Edwards Grounds declined to answer my questions about why the property had not been taken off the market.
I went to visit the vendor to get a better understanding of the mess caused. Edwards Grounds painted this picture of myself as a single man wishing to buy a 4 bedroom property and that I am happy to rent if this transaction didnβt go through. Where on earth did this rubbish come from? Clearly damaging to the trust the vendor had in the sale.
I am even more frustrated about being pushed to amend the mortgage offer and proceeding with the purchase as if the property was sold (I was instructed to do this to continue with the sale even though an agreement in principle was shown).
I am really disappointed with the service I have received as no doubt it has cost us our dream home, time and money.
Scott Β· 16 June 2020
Agent replied Β· 25 July 2023
Wow. Unacceptable service.
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5/5
FacebookJust moved House and All thanks to Jenny @Edwards Grounds Westbrook for everything From initial veiwing and support Superb
Cal Β· 1 October 2021
Agent replied Β· 25 July 2023
All the best in your new property Cal!
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5/5
Googlevery polite friendly and helpfull. Max and SHirley in perticular. Shirley is excellent as front of house, and my buyers told me she was great taking the around the property,. full marks. thank you
Dee Β· 30 March 2023
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5/5
GoogleEdwards grounds were amazing to deal with. Lee in particular was very knowledgeable and very helpful.
Sarah Β· 24 November 2025
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1/5
TrustpilotDon't use this agency
Rude and unhelpful staff.
Daniel Β· 31 December 2025
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5/5
FacebookThanks to Chris Foxcroft from Mortgage Advise Bureau for his financial advise and assistance in remortgaging. Professional service, quick responses and very knowledgeable, made sure that everything progressed without any problems. Definitely recommend to any prospective client.
Ken Β· 13 April 2016
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5/5
FacebookCanβt recommend Edwards Grounds Runcorn enough. The whole team worked really hard on what turned out to be a difficult chain. Everyone went above and beyond, offering not just professional skills and knowledge, but also moral support to ease what became a stressful process.
Lee in particular pulled out all stops to do everything he possibly could to move the process along.
I simply canβt say enough about the team and the time and effort that they put into my house sale/purchase!
Tracey Daley
Tracey Β· 14 September 2019
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5/5
FacebookA Great team of people, who, behind the scenes pulled out all the stops for us. Edwards Grounds worked very hard and professionally to get us the best deal on our property when our original offer had to be reduced because of essential building work that was needed. Their intermediary skills ensured that both parties were happy with the outcome and the sale was resolved quickly and without fuss.
Throughout the process they were always available for advice and guidance.
I would definitely recommend Edwards Grounds service to anyone.
Will and Fiona Woods
Will Β· 8 October 2018
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1/5
GoogleRang them a few times and they obviously couldn't be bothered to answer their phone. Rang another estate agent. Adams who were great.
Lesley Β· 28 January 2025
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5/5
FacebookHuge thank you to all the team for your professionalism and dedication. I live in Kent and had to sell two properties in Runcorn, which they had helped me to purchase many years ago. They took care of everything for me, reporting back after each viewing with feedback and also sorted problems such as lock changes etc. for me. Delighted to say both properties have now sold. I would highly recommend them !!!
Patsy Β· 18 March 2020
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5/5
GoogleHave used Edward grounds twice in past 2 years and service has been outstanding . Thankyou
Sharon Β· 30 March 2023
Agent replied Β· 25 July 2023
Hello, Many thanks for your very kind review and for taking the trouble to do so.
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5/5
FacebookFinally downsized to my new lovely home, thank you for all the help. Can't thank you enough!
Sarah Β· 11 January 2022
Agent replied Β· 25 July 2023
Thank you Sarah!
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5/5
FacebookMax and all the staff are very professional, friendly and approachable. Would highly recommend. We tried another estate agent to sell our 5 bed house who failed miserably after 5 months. Went over to Edwards grounds who sold it within two months. Held our hands all the way through the whole thing. Worth every penny of their commissions and more.
Chris Β· 9 December 2015
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5/5
GoogleMax was brilliant thank you again
Andrew Β· 24 March 2018
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1/5
TrustpilotRenting with Edward ground is draining
Renting with Edward ground is draining.
Alex Β· 5 May 2024
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5/5
Google10/10 Shirley sold us our first home and we couldnβt be happier. Proactive and always happy to help whenever we called them.
Dana Β· 30 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.