Every review we hold for the Rudheath office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI would like to give a 5 STAR ⭐️ review…
I would like to give a 5 STAR ⭐️ review for Mr Kwame Darkwah and Mr Edward Amoah at Fifieldglyn who have turned around our Close to look nice again, no more rubbish sprawled across the Close as Edward our Caretaker is always making sure the Close is clean, the bin houses are cleaned, and does whatever else needs to get done to make the Close feel clean and safe. So what can I say guys but thank you for doing such an AMAZING JOB and many thanks also goes to Edward’s Manager Kwame for making things happen ⭐️⭐️⭐️⭐️⭐️
Lms · 26 September 2024
★★★★★ 1/5
TrustpilotTotally unprofessional outfit
This company have taken over the management of our block of flats and have had a horrendous experience with them. They are totally unresponsive and seem to only be proactive in chasing money and highly skilled at sending threatening letters but less skilled at actually doing their job. There is a good reason why they are so poorly reviewed on here. The fact that they still don't engage with their clients after getting such bad press speaks volumes for their practice. I would be totally ashamed to have my company criticised in this manner and by so many people. Do not employ the services of this company!
Bruce · 13 June 2022
Agent replied · 10 June 2024
We have responded to your various emails and are speaking to leaseholders on a daily basis regarding the ongoing issues at your property. As you are aware we have only recently been appointed as your Managing Agent and have inherited numerous issues from your previous Agent.
As you understand your property is in need of modernising and updating to ensure the property is maintained to a high standard and meets all health and safety requirements. As Managing Agent we have been instructed by your Directors to manage this process and ensure a smooth transition and handover of the ongoing and future works in relation to this. For such an outstanding property as yours, there will always be cost implications in completing these works and maintaining the property and it is the responsibility of all leaseholders to contribute to these costs, as detailed in your lease. Where leaseholders have not paid, we have an obligation to chase these funds as it is unfair on the leaseholders whom have paid to cover the cost for others. In view of this, where funds cannot be collected unfortunately the last option is a debt recovery service.
Whilst we fully appreciate this is not easy for any of the parties involved, our role as Managing Agents is to ensure the best interests of the leaseholders and the building as a whole.
We hope you are able to move forward with us and the Directors and if you have any further concerns please do not hesitate to contact us.
★★★★★ 1/5
TrustpilotI reported a leaking roof through the…
I reported a leaking roof through the normal channels before Christmas last year and the leak was classified as urgent , one month later Fifield glyn sent two guys from polytek who claim that it was condensation, I know this is not the case and asked to see their report , it is now three weeks since I requested this report from Fifield glyn and I'm still waiting for it , in the meantime the roof is still leaking as mo one seems to have resolved the issue .
Sophoclis · 23 February 2026
★★★★★ 5/5
TrustpilotWe contacted numerous surveyors…
We contacted numerous surveyors regarding a lease on a commercial property and after speaking with Richard, we chose Fifield Glyn to deal with the matter. I found Richard to be extremely professional and informative, with a wealth of experience. The matter was a little difficult however Richard managed to alleviate our concerns and was able to get a positive result for us. I would highly recommend Richard and Fifield Glyn and will most certainly avail of their services again should the need arise.
Mrs · 12 July 2024
★★★★★ 1/5
TrustpilotOne star because I can’t select none.
One star because I can not give them less. Worst management company I’ve ever dealt with. They charge a fortune, yet when it comes to actually providing services, they fail to deliver. Communication is poor, issues are ignored, and residents are left frustrated. For the amount of money they take, the standard of service is unacceptable
Guniz · 21 September 2025
★★★★★ 5/5
TrustpilotTeam at Fifield Glyn worked hard for our block and for me!
The team at Fifield Glyn really worked hard to support our building and were helpful to me personally, especially when going through sale process.
Graham · 26 May 2026
★★★★★ 5/5
TrustpilotRichard Smith was extremely helpful and…
Richard Smith was extremely helpful and efficient. He is also incredibly knowledgeable in his area of expertise. We will not hesitate to recommend his services to our clients or other professionals.
Malcolm · 11 July 2024
★★★★★ 5/5
TrustpilotRichard Smith was extremely helpful and…
Richard Smith was extremely helpful and efficient. He is also incredibly knowledgeable in his area of expertise. We will not hesitate to recommend his services to our clients or other professionals.
Malcolm · 11 July 2024
★★★★★ 1/5
TrustpilotWe recently hired Fifield Glyn to take…
We recently hired Fifield Glyn to take over our block management. Disaster is putting it mildly, change of 6 property managers, not responsive to email or calls, service charges a mess, cannot perform the most basic day to day tasks properly. Nothing that was promised and agreed on appointment was delivered. We’ve actually gone backwards from the previous management.
Sohail · 16 February 2021
★★★★★ 5/5
TrustpilotExcellent service 5 Star
Richard and his staff was excellent with any queries over our valuation. He went out of his way to help. The valuation was done quickly and we were completely satisfied will all the work carried out. We would highly recommend using Fifield Glyn.
Carolyn · 1 April 2025
★★★★★ 1/5
TrustpilotArrogant and Incompetant
Numerous accoutning failures, no interest in getting things right, just an arrogant fob off response each time we talk to them. Not even working for the landlord's benefit, just bad at their jobs.
Oliver · 21 July 2025
★★★★★ 1/5
TrustpilotUnprofessional and disgusting work ethic and service
Used a so called consultant when I was asked to get a surveyor when my next door neighbours wanted to take out their chimney breasts and a party wall agreement was set up. This consultants work on my behalf was unsatisfactory at the start and completely absent after the next door house owners paid him. I really felt like he was representing the house owners next door and not us. He kept saying he was representing the wall but I got the feeling he was representing the idea that he would do as little as he could for his money. Non of the party wall agreement was adhered to and the things he did tell me were completely ignored in the end leaving me feeling unprotected, abused and let down. I would not give him or the company one star and would never use them again unless I wanted exceptionally poor service.
Susan · 8 March 2023
★★★★★ 1/5
TrustpilotUnprofessional and unreliable. Shameful attitude.
Fifield Glyn have for several weeks now been the new managing agents for our block of properties in central London. Without doubt, they are the most unreliable and unprofessional set of ‘professionals’ that I have encountered in almost 40 years of business throughout the world, including the ‘3rd world’. They are totally unresponsive, spectacularly fail to deliver on even the most basic promises and worst of all their Directors seemingly endorse this pathetic service by matching it with their own (lack of) input and communication with property owners seeking professional (paid) engagement with them. I would therefore greatly welcome a detailed response to my comments from any of the Directors of Fifield Glyn…..even the office cleaner would be a vast improvement in service delivery. We might even make some progress with them unless they too are blighted to their core with the Fifield Glyn attitude towards customer care and professional service delivery.
Stephen · 2 June 2022
★★★★★ 1/5
GoogleSerious accounting errors throughout the tenancy, service charge over-billed by thousands. Arrogant and unpleasant attitude throughout from the Director down.
Oliver · 16 August 2025
★★★★★ 5/5
TrustpilotVery professional service
Fifield Glyn have provided us with an excellent service across our property portfolio and stores nationally for many years. They have given us sound advice across a number of instructions including acquisition, disposal, valuation, development and professional services for both freehold and leasehold properties . Highly recommended.
Peter · 12 July 2024
★★★★★ 5/5
TrustpilotFifield Glyn provided me assistance with my land portfolio.
Fifield Glyn provided me several valuations in the past, I found the whole process very professional and efficient with minimum time from the site visit to the report being provided.
Daniel · 11 March 2025
★★★★★ 5/5
TrustpilotFlexible Experts
Richard Smith gave expert advice and tailored his assistance to match our need.
Jonathan · 4 September 2025
★★★★★ 1/5
TrustpilotI repeatedly ring about letters saying…
I repeatedly ring about letters saying I owe charges when I pay by standing order, have rung many times and have been told I owe nothing but the letter still keep coming, I am a pentioner and find it very worrying,
Gillie · 24 December 2021
Agent replied · 10 June 2024
Thank you for contacting us, we asked one of our Accounts team to contact you on the matter and we understand this has been resolved amicably.
★★★★★ 5/5
TrustpilotCommunication with a smile. :)
Always timely with their communication and very approachable.
Ben · 11 September 2025
★★★★★ 4/5
TrustpilotWe are very early in Ffield Glyn taking…
We are very early in Ffield Glyn taking over the management of our block and we have had two previous companies, one who we sacked and one who got rid of us, but all their personnel had left, so they were clearly wanting to get rid of their portfolio. Thus far FG have been very helpful and engaged in sorting out the issues. The main thing is that we get quick responses to emails or phone calls which is refreshing! We have some big issues coming up on redecoration for example and of course the freeholder/residents are struggling with the best option. Happy to keep this site updated but thus far I think we have made a good choice!
Alan · 6 July 2019
★★★★★ 5/5
TrustpilotOn the ball
Willingness to listen to my particular requests. thorough and comprehensive review of the properties. all signed and returned in the timescale agreed. a 'headache' of a job completed with the required professionalism ...can't complain and would reccomend...
Denis · 12 July 2024
★★★★★ 1/5
TrustpilotHugely inefficient and rude .
Hugely inefficient , full of their own self importance which comes from the top of senior management . Watch your bills , they backdate and then issue debt collection letters . Bullied my elderly mother .
Mark · 9 February 2021
Agent replied · 10 June 2024
On this occasion Fifield Glyn has fallen short of its normal high standards of customer service. We have apologised to our customer and have reviewed our processes to prevent a further reoccurrence.
★★★★★ 1/5
TrustpilotVery happy to be shot of this company…
Very happy to be shot of this company who acted as managing agents for our block. Poor service, errors in the accounts, incorrect service charging, constantly had to be pushed to do the most basic of block management. Residents constantly complaining about their non-responsiveness. Could only do the most basic of letters. Provided ridiculous quotes for standard maintenance. The block directors had to spend a lot of time Fifield's job for them.
Catherine · 14 May 2018
★★★★★ 5/5
TrustpilotExcellent Service
I asked Fifield Glyn to carry out a survey of our premises. They were extremely efficient and knowledgeable and their report is easy to understand and very helpful.
Sasha · 25 November 2021
Agent replied · 10 June 2024
It was a pleasure working with you also and we look forward to the next project.
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