Trusted Agent profile · Rotherham
★★★★★
2,227 reviews across 2 platforms
16-18 Moorgate Street, Rotherham, S60 2DG, S60 2DG
Part of Reeds Rains Favsco 23, see every office.
Reeds Rains's office in Rotherham, at 16-18 Moorgate Street, is rated 3.8 out of 5 across 2,227 reviews on two platforms, including 230 Google reviews rated 4.7.
Every review we hold for the Rotherham office, from every platform, shown as written. First names only.
5/5
TrustpilotGood Estate Agents in Stockton!
Steve, Andrea & Jessica at Reed Rains' Stockton-on- Tees, were most helpful throughout all the months they acted for us in the sale of a property which was part of an Estate for which we were The Executors. Neither of us lived in that area & we had never even visited the property! At all times they were courteous, very efficient, understanding & supportive. I can recommend them most sincerely.Well done!!Malcolm
5/5
TrustpilotThrilled with the service from Reeds…
Thrilled with the service from Reeds Rains Gosforth. We were sceptical we could even achieve the asking price, but the team at Reeds Rains were confident we would. In the end they negotiated 15k over asking! Over the moon with the service we have received from them - thank you
1/5
TrustpilotHaving been a landlord and using Reeds…
Having been a landlord and using Reeds Rains for 8 years, their service is now at an all time low. My tenants have paid their rent to RR but RR still have 2 months in their account and not mine. They have failed to provide legal documentation as required and really don’t care. Consider using a better agent!
Hi Ian - I'm really sorry to hear this. I will message you separately to get some more details, kind regards
5/5
Trustpilotgreat service all round
great service all round, from the viewing to completion
We're thrilled to hear about your positive experience. It's wonderful to know that you were happy with every aspect of the process.
5/5
TrustpilotThe estate agent has been very helpful…
The estate agent has been very helpful and supportive in keeping us informed of the progress of the sale.
Thank you for taking the time to share your positive experience. We're delighted that our estate agent's assistance and communication throughout the sales process met your expectations. Your satisfaction is our top priority, and we're thrilled to have been able to support you successfully.
2/5
TrustpilotTrying to sell a house has been…
Trying to sell a house has been difficult. Staff telling me that something is a legal requirement, when it is a company policy. Staff do not want to discuss your concerns and the it is nothing to do with me, it is the managers decision, syndrome prevails. Very disappointing.
Hello Andrew, I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards, Antonia Bowler, Marketing Assistant
1/5
TrustpilotThe Plaistow branch is terrible
The Plaistow branch is terrible, very rude staff with very unhelpful and aggressive attitude! The maintenance department team are very unpleasant and unapproachable! DO NOT RENT FROM THESE PEOPLE
Hi Christopher,I'm sorry this has been the experience you have had with one of our branches. We would like to look into this matter further for you, we will send a request for more information and this will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotI would like to thank Ted from Reeds…
I would like to thank Ted from Reeds Rains Acklam branch who showed us round a property in Marton Manor. Ted was really professional and helpful and was very knowledgeable.
5/5
TrustpilotNiamh has been extremely helpful and…
Niamh has been extremely helpful and very personable, which is a lovely quality and makes the process of looking for a new home much less stressful.Thank you for your help Niamh!
5/5
TrustpilotHassle free service
Hassle free service. Very professional, keeping us updated throughout.
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with a seamless and professional service, and it's rewarding to know we achieved that for you.
5/5
TrustpilotLauren at Bamberbridge Branch
For over 5 years I have received nothing but excellent service from everyone who works within this team. All have diligently and seamlessly managed my rental property portfolio on my behalf. As proof of the whole teams quality in supporting each other within branch I will particularly mention Lauren who since joining the team, has also smoothly integrated and adopted the same high standards of service practiced by her colleagues, qualities for which I am truly thankful.
5/5
GoogleExcellent service provided! Becky looked after me really well throughout all the stages of my moving in, she was always on hand to give updates and guide me through the process. All documentations were promptly provided and the agency were flexible with moving arrangements. Cannot recommend them enough!PositiveResponsiveness, Professionalism
Thank you so much John, We hope you are very happy in your new home! Reeds Rains Rotherham
4/5
TrustpilotSelling
Got things moving fast. Kept us informed and followed up any viewings.
Thank you for your kind words. We appreciate your feedback and are glad to hear you had a positive experience.
5/5
TrustpilotLucy was absolutely brilliant with us
Lucy was absolutely brilliant with us, she’s helped all the way through and has kept us updated on everything through it all!
5/5
TrustpilotReeds Rains did an excellent job for…
Reeds Rains did an excellent job for our flat purchase. Gemma could not have been more helpful and was always available whenever we phoned. They went above and beyond, even driving to the flat after hours to let us in when we wanted another look around to measure up halfway through the purchase. Great service, thanks guys.
Hello Cheryl - Thank you for taking the time to write an positive review, we wish you the best in your new home.Many thanks,Reeds Rains
5/5
TrustpilotReeds Rains Experience
Emily & The Reeds Rains Team have been fantastic from the start, organising viewings to the acceptance of our offer. Constant communication throughout the process & made us feel at ease at every step as it can be scary as first time buyers. Thank you very much!
5/5
TrustpilotGood service from Chester-le-Street branch
Recently bought a house through Reeds Rains Chester-le-Street. Janet and Vicki were helpful and professional throughout and were happy to give solicitors a nudge to help drive the sale through to completion. Very happy with the service I received as a buyer.
5/5
TrustpilotGreat communication
Great communication from the initial valuation to my property being sold.
5/5
TrustpilotDurham Team
Durham TeamSpecial thanks to Paige and Ash for the seamless and painless placement of tenants in my property. It was done super quickly with total ease, professionalism and what was appreciated the most was the friendly demeanour which continues in all communication now.
5/5
TrustpilotGreat service from all the team
Great service from all the team, Derry was fantastic, kept me informed at all times and was a great help to me understanding how the lower end of the chain was working, highly recommended
5/5
GoogleAmazing agents. Always so friendly and knowledgeable! Emily, Jade & Nicola game me amazing support would highly recommend to everyone and anyone! Keep up the good work ladies x
Mrs Roll, thank you so much for your lovely words. It's been lovely working with you! Wishing you and the family all the best, Nicola - Branch Manager
1/5
TrustpilotVery poor
Very poor, don't seem to have any brain power when it comes to how to market a property.Incapable of responding with anything coherent when you raise any queries. You don't need to be William Shakespeare but a general level of being able to construct sentences is not too much to expect.
Hi Leonard,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotHello Reeds Rains
Hello Reeds Rains. Many thanks for all your help in selling my house and buying my new apartment. After a few hiccups it all turned out well particularly with the help from Jenna. You have been a great asset for your branch in Rotherham. Many thanks. Also not forgetting to mention George as well. Thanks again Muriel Wright
Thanks so much for your review Muriel. It's great to hear that George, Jenna and the Rotherham team gave a really good service.Did you know you can earn £50 Amazon.co.uk Gift Cards when you sign up to our refer a friend scheme and recommend our services? Visit reedsrains.co.uk/refer-a-friend to find out more.
5/5
TrustpilotAlison is a fireball! - Clarilis & Matthew
We used Reed Rains to buy our first house! Our agent was Alison and she was absolutely fantastic. From the first moment we met her, we got complete transparency and honesty about the property and about the buying process. As first time buyers, I and my husband had no idea how to navigate this journey - however, having Alison by our side, always on the money and always pushing for our best interest, was so pivotal for our experience. We have nothing but love and appreciation for Alison and Reed Rains. Thank you from the bottom of our heart... Clarilis and Matthew Almeida-Holmes ❤️
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