Harron Homes Rossington reviews

★★★★★ 1/5

Trustpilot

Very disappointing.

It is 21 months since we moved into our King’s Croft, Harrogate home. In so many ways this is the ideal home and location for us but we are still living with major problems. In replying to reviews, the company states that they take them seriously. Unfortunately, this is untrue as far as the boss, Tony Lee, is concerned. He claims on his web page to be focused on ‘customer experience’ but, clearly, as he’s already been paid it’s hardly worth a few minutes of his day to even acknowledge my two recent emails. Having said this, I must praise Nicola at Customer Care who is working hard on our behalf and always keeps in contact. The fault lies, I believe, with senior management and certain tradesmen who lack training and/or pride in doing a good job.We have experienced lots of small but annoying problems, most of which were put right, some very promptly. Our major concerns are with our lounge bay window and flat roof above part of the kitchen. Both were badly constructed or designed (probably both) and rainwater has penetrated, causing significant damage to walls, carpet and curtains. We are now waiting for the FOURTH outside company to take their turn to get things right and, hopefully, we can have our curtains up by Christmas - the second anniversary of our arrival!

Paul · 23 September 2022

★★★★★ 5/5

Trustpilot

Hannah at Bilsthorpe

We had the pleasure of meeting with Hannah at Bilsthorpe Chase and she truly made our first buying experience 5*. Despite being incredibly busy she made time in her diary to fit us in and speak through our options. We’ve now reserved and can’t thank Hannah and Ricky enough for helping us get to this stage.

Lauren · 11 June 2024

★★★★★ 5/5

Trustpilot

Ann at The Oaks is excellent

From the moment I heard her voice on the telephone to now beginning to choose our extras for our new home, I knew we would purchase our forever home with Ann.

Lex · 27 July 2026

★★★★★ 1/5

Trustpilot

4 years and still unresolved issues

I'm leaving this review in the hopes that it will spark some action from Harron to finally resolve issues that have been outstanding on the property since moving in over 4 years ago.A couple of days after moving in, we reported that one of the dry verge caps on the roof had fallen off leaving an open gap into the roof space. We raised our concerns that birds could get in and nest and that it needed fixing before they did......4 years on we still have dry verge caps missing and birds nesting in the roof. I've had to deep clean the loft a number of times of bird faeces etc. We are missing a complete shower in our en-suite bathroom, theres a tray but no cubicle or shower. 4 years with no shower in the en-suite! Various windows throughout the property were damaged at install or were the wrong windows and beading all together (we only found this out from the contractor who came out to measure up). This is to mention only a few of the outstanding issues. We love our home, the style of house, location etc but the aftercare and response to various communication avenues are close to none existent. Ours was the last property on the development to be complete so the sales office and site cabins were all fully demobilised when we eventually received our keys 9 months after the original completion date.We've been fairly relaxed with the lack of response or action to date but it has gone far beyond a joke and we will be looking to seek legal advice if things aren't resolved soon!!!

Luke · 7 September 2022

★★★★★ 1/5

Trustpilot

Woeful beyond belief - Do not buy a home from this budget outfit

Bought a house off Harron back in 2022; the customer service on the whole over the years has been nothing short of disgraceful. Whether it was snagging issues, garage which was left unfinished or continued boiler issues - the urgency to fix and serve the customer was shocking.

Thomas · 23 March 2026

★★★★★ 5/5

Trustpilot

Great so far..

I have just exchanged contracts at Bilsthorpe Chase and to date cannot fault the service I have received. Hannah, the sales executive, couldn’t have been more helpful, friendly, patient and informative, making the whole process so far a smooth and exciting experience. Hannah has remained professional, responding quickly to my emails and answered any queries I had, Having kindly assisted with the exchange of contracts, she has also provided me with regular updates on the building progress. Hannah introduced me to Tony, the site Manager, who kindly took me onsite to view and discuss the current and upcoming stages of my new home. Tony was professional, friendly and again most helpful. I’m looking forward to completion. Thank you both very much for your help!J.culley

Julie · 28 August 2022

★★★★★ 5/5

Trustpilot

Really happy with our new home and the…

Really happy with our new home and the location is perfect.Thank you so much to Adale the staff before was in thorpe meadow office .You are the only reason we got the chance to book this plot. Thank you very much to Sylvia for your help and support to solve some problems what we had the processing time.You are an excellent worth to Harron Homes. We thanks to The Manager Lee and Chris for your help and support .

Ligi · 7 October 2022

★★★★★ 5/5

Trustpilot

Shipley Lakeside

We visited Shipley Lakeside on Friday for our pre-plaster appointment and look around our plot. We were greeted by the friendly and professional Charlotte. We got to look around the plot to check the electrics were in the correct places. Charlotte was very thorough and knowledgeable. We have had a really positive experience with both Charlotte and Amanda from the sales team. We have met Ian the site manager a couple of times and he has also been very helpful and knowledgeable. We are very excited to move into our beautiful home!! The location is absolutely beautiful with amazing views. We can’t wait to bring our family up there!! Thank you to all Shipley lakeside team for all your hard work and the amazing customer service we have received!!A final mention about Charlotte. Charlotte has been our main port of call. Since joining the team earlier this year I’ve been really impressed by her work ethic. We’ve been watching our house from afar being built most evenings and every time, both Charlotte and Amanda have been in the office grafting, often after hours. You can see how they are both dedicated to the job and wants to make sure the customers are happy.We look forward to moving onto the care of the site team and would like to thank Charlotte and Amanda for their support over the last few months.It really is our dream location.

Alex · 13 August 2022

★★★★★ 5/5

Trustpilot

Penny at Riverdale Park Harron Homes

We have enquired about a home on this development and our experience so far has been impeccable. Penny is a real credit to Harron Homes. The development is fantastic, very well built, clean and high specification as standard. The showhomes are that of dreams which are also affordable. Other home builders should take notes on how Penny is running Riverdale Park.

Bethany · 17 February 2024

★★★★★ 5/5

Trustpilot

Family home

We recently purchased our first family home at Castle Gardens Pontefract, The communication and helpfulness from both Natalie and Rowan from the first stage to the last stage was 5 stars

Reece · 21 July 2026

★★★★★ 5/5

Trustpilot

We reserved our Alderton this past…

We reserved our Alderton this past weekend on Bilsthorpe chase and from the very beginning Hannah has been outstanding. We were very apprehensive as the move in date for the plot was much sooner than we planned however Hannah's caring approach and understanding of our situation along side her going above and beyond to make it as stress free as possible is a key reason we have decided to purchase with Harron Homes. Thank you

KW · 6 February 2023

★★★★★ 5/5

Trustpilot

Laughton gate

Amazing experience so far at Laughton gate. Julie has been fantastic getting us the best deal in buying a new build, she’s been a pleasure and super friendly and we look forward to meeting with her again as she’s made the experience so far very easy and relaxed. We are very excited for the next few months to come.

April · 18 March 2024

★★★★★ 5/5

Trustpilot

Great, honest and sincere customer service

My husband and I visited Victoria Heights in Fixby, Huddersfield and was welcomed by Jacquie McSherry who showed us around.Jacquie is very helpful, sincere and she has the best interest for the customer. We’ve been again since and this wont be the last as we are determined to be in one of the lovely Harron property to be our forever home soon.

Karie · 14 January 2024

★★★★★ 5/5

Trustpilot

I met Hannah and Meryl at 'The Chase'…

I met Hannah and Meryl at 'The Chase' development in Nottinghamshire. Buying a house is easy, buying the right house... not quite so easy! Hannah and Meryl were very professional and super helpful answering all my questions not just about the house but about the site and general area as well.

Ty · 9 August 2024

★★★★★ 5/5

Trustpilot

Just bought our first house with Harron…

Just bought our first house with Harron Homes at Far Grange Meadows and so in love! Destiny on the sales desk was amazing start to finish and the whole site team we have interacted with on site have been lovely and helpful! The house is beautiful and we moved in without any delays or setbacks and with a part exchange process that was stress free! So pleased, Destiny is amazing!!!

Gemma · 26 June 2023

★★★★★ 5/5

Trustpilot

Shipley Lakeside

We’re looking to buy at Shipley Lakeside in about 6ish months. We wanted to have a look at the show homes to see what they were like, and see which home we could aim for. Charlotte was really welcoming and so helpful. We spoke about the phases, the quality of the builds, customer service, what we’d need to have in place for when we’re ready and lots more. We’ve left feeling very excited, so thank you Charlotte!

Alisha · 5 November 2022

★★★★★ 5/5

Trustpilot

We’ve just moved into our new home at…

We’ve just moved into our new home at Mastin Moor, and throughout the entire process we’ve had the pleasure of dealing with Sylvia.

Adrian · 8 September 2026

★★★★★ 5/5

Trustpilot

Thoresby Vale's Wonderful Sales Representatives

My wife & I visited the Thoresby Vale , Edwinstowe site and were treated as vip's by Michelle & Mary, the site representatives. They were very helpful, personable and knowledgeable which made up our minds to buy on their site. In addition Michelle was very attentive and concerned for us after we lost a purchaser of our house until we found another buyer 3 weeks later. She maintained regular contact and kept us informed about the plot we set our hearts on. We are delighted to have made a reservation earlier this week. It has all come to a positive end thanks to Michelle's first class customer service.

Ricardo · 30 June 2022

★★★★★ 1/5

Trustpilot

Luxury they are NOT

Just want to start by saying Sarah in Customer Care has been amazing.In the most part Harron have been prompt with fixing the over 300 snags found in our property.The general finish of our house when we moved i was appalling so don't expect a luxury finish for a half a million pound house.Plaster was completed by a blind man and the paint work looked lchild like. Even the removal people on move in day felt sorry for us as he laughed at the finish.The gas meters pipe was too short which ment not only did it leak gas, but was also an explosion waiting to happen. There was no thank you when we had British Gas fix it even though the person that fitted it should have be sacked. Grass and landscaping was embarrassing but we already had plans for our garden, so we knew we would be ripping up the dry rug of turf that was laid over a garden of rocks and rubble.4 weeks ago the 2nd window repair man broke our toilet seat and we still after various phone calls haven't had it replaced.As for the DRIVE! The manholes had sank and when someone form the company that fitted it came to look agreed that the manholes and the drive had sunk which was why it wasn't draining.He suggested to relay part of it and lift it up and extend the drain which would be a days work. Would be able to do until March. This was February. Fine not a problem.End of March arrives we call to get a progress report told someone with be there in a few weeks.Guy came but only to add more sand around the bricks of the manholes but nothing else.He calls the office they can't tell him anymore he attempts to raise the bricks around the drains (if I could post pictures I would)We call to ask why the repair wasn't happening and we're told that the people who created the plans have looked at the drawings and there is nothing wrong with them.YES, you read that correctly! They looked at their plans. Didn't bother to visit the property to check they were built to spec! But clearly they have cameras or crystal balls that can measure the driveway.I cant tell you how patient we have been, the general follow up form Customer Care has be fine even from the site team which I know is not the same experience on other Harron sites. We have sent 2 sets of pictures and videos of our drive and have had no response.* Verification sent 20/06/2022 as requested below - strange how no +ve reviews are asked to be verified *

Matt · 20 June 2022

★★★★★ 5/5

Trustpilot

Fantastic buying experience

The lady at the sales office- Jacquie at Victoria Heights, Fixby has been very helpful and supportive throughout the whole buying process. We always felt welcome when we needed some advice or help and she was always approachable.We got regular updates fron Jacquie and she has been open to any questions we have even after sale. We absolutely love our new house, thank you Jacquie and thank you Harron Homes!

Pantea · 11 June 2023

★★★★★ 5/5

Trustpilot

Thoresby Vale Harron Homes.

We booked an appointment on the off chance at Thoresby Vale Harron Homes site in September 21 and we have now been in our new home for 6 whole weeks and we love everything about it. Michelle made it possible and she has done absolutely everything in her power to make sure we got our beautiful home and she was apart of our journey all the way even through the stressful and emotional times when things didn’t even seem likely for us but she was always there on the end of the phone or email and that we are very grateful for and she’s not just a sales person but a truly lovely lady.

Kate · 29 May 2022

★★★★★ 5/5

Trustpilot

Extremely pleased with the service so…

Extremely pleased with the service so far on our journey with Harron homes(Thorpe Meadows)!We started off with Anne who helped us and when she left we had Sylvia & Matt who are absolutely brilliant, we reserved one plot which fell through and they were so helpful trying to make it work, however they helped us reserve the next plot, although we have not completed our buying process yet,we are so happy with Harron Homes, Slylvia is very reassuring, communicates very well and goes out of her way to make it happen.Keep up the good spirits Sylvia & Matt,hopefully all goes out well for us this time.Thank you once again

R · 28 May 2022

★★★★★ 5/5

Trustpilot

First class experience with Michelle at Simpson Park

Michelle Ellis at Simpson Park has been fantastic. Her service has been impeccable so far and nothing has been too much to ask. We feel well supported and reassured in the service we have received.We would highly recommend Harron and personally, Michelle at Simpson Park.Thank you very everything you have done to support us getting into our beautiful new home.

Laura · 1 February 2024

★★★★★ 1/5

Trustpilot

Harron Homes Brambles Estate Retford

Harron Homes Brambles Estate Retford. I went to the sales office after getting a hard offer on my house with all the funds in place to buy a Warkworth 4 Bedroom detached house advertised at a £30K discount at £419K. After spending a couple of hours being humiliated by the clown of a regional sales manager to find out if we could afford the property and if we could complete the purchase in about 6 weeks. In the end I said I would use the solicitors they recommended and would pay my purchases solicitors fees if they used a solicitor Harron Homes recommend. So they finally agreed to sell me the house after several hours of messing about only for the clown to come back and say their head office would only sell me the house if I paid £17K more than the discounted price advertised. Obviously I told them to stick it up their you know where. They told me they could not complete the house by the end of June anyway as per the initial pressure, it turns out end of June is their year end so if you want to buy from these clowns, find one of their no better than average houses that will be finished in as near to June and ask for the world and you may get £30K off. Anyway I went to Oakdale Homes in Retford and bought a 5 Bedroom 3 Bathroom house for the same money to include all carpets and flooring, Quality fitted wardrobes in every bedroom, alarm system, electric garage door, all kitchen appliances including a top of the range rangemaster range cooker, they gave me 6K off the list price and agreed to block pave the whole front of the house so I could park multiple cars on the drive. Lesson is don't buy from these self important mass builders that want to add fortunes to the published price with extras that any sane person would expect to come with a newly built house. Don't say I didn't warn you!

Mark · 25 May 2022