Trusted Agent profile · Romsey
★★★★★
523 reviews across 2 platforms
2 Market Place, Romsey, SO51 8NB
Part of Fox & Sons, see every office.
Fox's office in Romsey, at 2 Market Place, is rated 3.4 out of 5 across 523 reviews on two platforms, including 89 Google reviews rated 4.9.
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Every review we hold for the Romsey office, from every platform, shown as written. First names only.
5/5
GoogleMyself and my Partner have recently gone through the process of extending our mortgage with the advisor Rhodri Clegg. We found him very knowledgable and extremely helpful during the whole process and couldn’t recommend him more. He found us the best deal and was always prompt with updates and communication. Very happy overall.
5/5
GoogleAs a 1st time buyer, Megan was very professional and helpful from start to finish. Would recommend.
5/5
GoogleJust completed the sale of my parents house in romsey.Ben and Megan arranged countless viewings and managed the whole process very professionally, despite the best efforts of the buyers solicitors to slow things down, and a rapidly deteriorating economic situation. I interviewed 6 of Romseys leading estate agents before deciding on fox & sons and I am delighted with the outcome. Well done and thanks.
4/5
TrustpilotGood service from Fox and Sons lettings…
Good service from Fox and Sons lettings Bournemouth branch. Karen and team helped let my property quickly and to decent tenants. All very professional throughout
5/5
GoogleThe loveliest lettings agents I have ever had the pleasure of meeting especially Ellie and Jane who couldn't have been more helpful at the most stressful time ever. Thank you guys for being both professional and kind.
5/5
GoogleMany thanks to the team at Fox and Sons in Romsey for an excellent service from start to finish.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotA great service at Bognor
A great service at Bognor, with great leadership. In particular, we are extremely impressed with Sam, a relatively new member of their superb team. He is a great asset to their personalised service. New as he may be to the role, he is the most proactive and communicative estate agent we have ever had the pleasure of working with on our case. We have moved 8 times in 50 years, and he is the best there is. He remains aware of customers plight, and engages every skill in selling our property.Despite having our first offer withdrawn on health grounds, Sam continued his efforts to find another buyer aware of our needs in moving out of area. He remained focussed, maintaining a balance between encouraging and supporting us the vendor, whilst not exerting too much pressure on prospective buyers, till reaching success in getting a second offer on our property. He has an amazing customer focus with a calm, efficient and professional approach, in both his personal presentation and his work. He works long and hard hours in pursuit of a successful outcome for vendor and buyer alike, and his timely communication during contract process is much appreciated. He is so interested in what he does and his positivity is refreshing and encouraging all the way.
1/5
TrustpilotTruly awful
Truly awful. Once they have a buyer for your property they have zero interest in customer service. Don’t reply to emails or return phone calls. In my case they lied about aspects of my sale. Nearly 6 months to complete the sale. Terrible.
Hi David,I am terribly sorry that this is the service you have received from one of our Branches.if there is anything i can do to help with this matter.please get in touch with us.
5/5
TrustpilotSteve delivers on his promises
Selling the house you were brought up in and your parents worked every hour in the day to own and then love for over 45 years is not easy. Luckily Steve, also a local lad from Hampden Park understood this, as well as the my challenges of living remotely, and made sure I was fully supported through the process. I asked for help, I got it, I said comms would need to work around my mother’s care and my NHS work, he said “no problem”. To promise is easy, to deliver is quality.I would have no problem recommending Steve @ Fox & Sons - you couldn’t be in better hands!
5/5
TrustpilotHelpful and proactive!
As a Conveyancer I have found Fox and Sons to be extremely helpful and useful through the transactions I have worked with them on. In particular Thomas Barrett has been fantastic to deal with.
1/5
TrustpilotFox & Sons Hastings..
Fox & Sons Hastings... clownsWhere to start with these clowns. Appointed them to sell building land. They took photos of someone else's land that was no where near the property and I had to correct them before they published. In the odd 6-7 months they were marketing, they got a sale, but I barely received any updates unless I phoned them. They never responded to any emails and told me they never received them when I challenged them... ok then, even though I copied three of them every time.When I phoned it went to answer machine sometimes and nobody ever called back or if someone did answer, they would tell me they'd pass on a message, but still never called back. We had a sale at this point, but the builder was messing about. I decided to write a final demand email, so looked on line for the managers email address and low and behold... I've been emailing him all along, Daniel Cotterill. He's a partner and if he cannot be bothered to respond, what chance do you have. I phoned again for the last time before removing them and he answered the phone (caught him) and told him he had two weeks to get the contracts exchanged or they were getting kicked off.Two weeks passed and nothing, so I phoned them again the day before and spoke to someone else, left a message, but still no response/call back. They were dropped three days ago and I sent a scathing email to Fox and Sons Hastings, their head office, backers and IT team. No response, there's a surprise. Don't do it. Do not use these chancers at any cost. They will try to pull you in on an overpriced deal just to get you on the books. Pay more for a better service elsewhere, which to be honest will be everywhere else.Daniel Cotterill... you and your team are a discrace to the industry. How Fox & Sons Hastings are still trading is beyond me and I would put money on this sloppy outfit being out of business within 2 years.
1/5
TrustpilotGosport branch to avoid
Avoid the Gosport branch! What a terrible experience. I would score 0 but I can't.We paid for a property rental service and they did nothing for the duration. After leaving that service it appears that the tenant never got conclusion to a couple of issues over months and us as the landlord never received the full information and nor did be receive closure of some maintenance activity which drifted over months.Very poor communication, almost no-one answers the phone or respond to messages. They don't care about their service provision (to the tenant and the landlord).Avoid!!! We should have realised when the smarmy agent viewed the property in their shiny suit and gave a lot of sales chat. We chose them on the figures but in the end we appeared to be throwing them money for nothing in return.
2/5
TrustpilotNot even a congratulations or enjoy your new home.
I recently purchased a property with Fox & Sons in Hayward’s Heath and the service was poor. Firstly after enquiring online a number of times to view a property no one returned my calls or emails. My mother called and was lucky enough to finally book a viewing. The viewing went smoothly and the lady who carried out the viewing was good. During the purchasing process the updates from the agent was little to none, the seller and I spoke between ourselves to resolve any matters. On the day of completion no call or email was received from the office and on collection of the keys, they did not ask for my ID or name and happily handed the keys over. Not even a congratulations or enjoy your new home. I think a little bit of customer service training would not be wasted.
1/5
TrustpilotAfter our experience with this company…
After our experience with this company they easily deserve the above rating. We were with them for about about 8 weeks and during that time feedback was near non existent and the quality of photographs was just awful. He tried to push anyone through the door even though they were not interested.He used to say oh I'm just around the corner and I would like to show someone your property. When in fact the property matey was showing them they did not like and he thought oh well I'll chance his luck.However I am to blame because I should have invited 3 agencies and should have not been governed by their low commission.I honestly got what I paid for and that was zilch.UPDATEI sent my concerns to the office concern d and they have now dealt with all issues. However my review stands as this was a very honest account at the time.
5/5
GooglePip was very helpful when looking for our new home. Excellent service!
5/5
TrustpilotWe have recently completed on our house…
What a great team of people. Communication has been been excellent. Right from the start of the process Todd, Steve and Tom have been fantastic. Special mention for Tom as he was always available to discuss any issues we had. He was honest and very reliable. He always seemed to go above and beyond, chasing all the relevant people, getting the information we needed to feel reassured. It has been a pleasure to have Tom managing our house sale and we would highly recommend Fox and Sons to anybody wanting to sell their house.
1/5
TrustpilotIf I could give zero stars I would
Avoid these in Hayward’s Heath. Plenty others that are much better. We received a number of calls promising the world, they did not deliver and they couldn’t even be bothered to keep us updated on our property. We had to chase a number of times to get our property on right move, they were not interested in communicating with us, felt as though they stop trying once we signed up. Regretted it immediately! Sent a complaint in and they refused to refund our cash back for the photographs they made us pay upfront for. Avoid.
1/5
TrustpilotRude, Unprofessional, Untruthful
I asked to view a property. The agent was over 10 mins late. We asked numerous questions, both verbally and in writing. I didn't receive any acknowledgement of the email or any reply. I asked again in writing. Received a response - the majority of the answers bore no resemblance to the truth. I challenged them. They blamed the Vendor. I asked to see the property again, the same agent was 10 minutes late. We asked to walk around the property (without him on our heels the whole time) - he replied 'what can you have to say that you can't say in front of me?' We put in an offer. No response. No acknowledgement. Nothing for three days. We put in another offer. Complete silence. Telephoned and asked to speak the Branch Manager. I was told he would ring me back shortly. Zero response.
5/5
GoogleBoth Tom and Ben from Fox and Sons were so helpful. Quick to respond to any queries, and guided us the whole way through the buying process.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotEstate Agent half truths???
Fox & Sons clearly have difficulty representing the truth in their property summary and detailed description. Take whatever they write in their property particulars with a LARGE pinch of salt!!A property (6 Purzebrook Cottages Musbury Road, Axminster EX13 5JQ) was being advertised (21st Oct. 2020) as "Benefiting from countryside views to the front and enclosed rear garden". After complaining to Fox & Sons, they changed the details to "Benefiting from countryside views to the front from the top floor bedroom and enclosed rear garden". However, they still left the summary details with the original statement. In addition, the use of the 'and' conjunction in the sentence, implies that the rear garden has also a countryside view, when in fact it is enclosed with NO view! The information is misleading, as the countryside view can ONLY been seen from the 2nd floor velux window in the roof.I cannot recommend Fox and Sons.
1/5
TrustpilotThis agent is absolutely useless.
This agent is absolutely useless.I had them around to value a property that I was looking to list. They came around and looked but failed to call back with a valuation. They then called a week later to ask if I would like to list it with them. When I advised they had not given me a price, the lady said she would look into it and get back to me.She never did.I am now trying to buy a property they have listed.I had a viewing which they failed to do a follow up call on. When I called them with a question, they said they would call me back, which they failed to do. It then went under offer, but the sale fell through. At this point I thought they may call and say it was back on the market and was I still interested, as you would expect an agent trying to earn a fee to do. No call.Again I had to call them, leaving three messages on the answer phone to tell them I was still interested. None of which they replied to.Having experienced their service from being both a seller and buyer I would advise you to avoid this company.
5/5
GoogleRhodri has been a wonderful help organising my mortgage, would definitely reccomend!
5/5
TrustpilotHighly recommend this agent Tom and…
Highly recommend this agent Tom and Charley were brilliant from start to finish. sold my property within the first week.l and kept my updated every week until the end.
5/5
GoogleI met a fantastic team at the Fox and Sons agency in Romsey, they really helped me through the long process of purchasing my home. I can only advise you to go see Holly, Richard, Lotty, Pippa and Tanita who are there to listen to you, thanks again to them, Pascal in English: I have met a wonderful team at Fox and Sons Estate Agent, they have been really helpful to me in the long process of buying my flat. I can advise you to meet Holly, Richard, Lotty, Pippa and Tanita, they will listen to your needs and do their best, thank you to them again, Pascal
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romsey.
