Fox Romsey reviews

★★★★★ 5/5

Trustpilot

Best experience I’ve ever had!!!

Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her

Josh · 9 January 2023

★★★★★ 1/5

Trustpilot

Persistant phone calls

My complaint is directed at the Hastings branch after repeated requests to be taken off there phone list I still receive calls and after reading other reviews this is not an isolated case to this branch. Also I've had there number blocked for over a year. Rest assured if I ever put my property on the market I most definitely won't be using Fox and Sons.

Timothy · 5 November 2024

★★★★★ 1/5

Trustpilot

Are you sitting comfortably?… then I’ll…

Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!

Mrs · 1 January 2023

★★★★★ 5/5

Google

Very impressed with the service I received recently, Kieran booked me a mortgage appointment with Rhodri catering to our difficult working hours. The appointment itself was extremely helpful to us as first time buyers and couldn’t fault Rhodri- will definitely be using him when we find the right property. Megan was also extremely welcoming when we came into the branch for our appointment- putting our nerves at ease! Couldn’t recommend the Romsey team enough.

Jess · 14 June 2023

★★★★★ 5/5

Trustpilot

I am glad that Fox and Sons Property…

I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.

Kingsley · 28 May 2024

★★★★★ 1/5

Trustpilot

non stop phone calls every day two…

non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude toward public and needs shutting down. fox a sons lancing west sussex .

Steven · 3 July 2026

★★★★★ 4/5

Trustpilot

Negotiator was really good

Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.

MsHeatherWoodroffe · 1 September 2025

★★★★★ 5/5

Trustpilot

I have been working with Danny over the…

I have been working with Danny over the past few months to secure a shared ownership scheme. Getting a mortgage is one of the biggest purchases in life and is known to be a very stressful process. Danny has been very transparent and supportive throughout the whole process. Brilliant communication from him and all other members of the branch when needed. Thank you!!

Jordan · 8 February 2024

★★★★★ 1/5

Trustpilot

Please avoid this unprofessional office…

Please avoid this unprofessional office in Hastings. Thought it was weird that my requests was not followed through. Been waiting to speak to a manager for a week. Nothing, called back. It was obvious the fella did not pass on my message. Not responded to emails. When challenged, he was happy to tell me he didnt like me. Think it was the colour of my skin.Update Foxs and sons are questioning my review. Trustpilot want evidence. My complaint was done over the phone. The company did not address my complaint in writing. As i advised trustpilot. Whoever is challenging this has not contacted the branch manager who i spoke to at length and arranged for someone to value my property last week. Perhaps they should do their own checks before they challenge my experience. After this insult. I wont be putting any business their way. Pure cowboys. Minus any stars

Ms · 10 October 2022

★★★★★ 5/5

Trustpilot

Very positive experience with Fox and Sons Crewkerne

We couldn't be happier with the service we have received from Leon Gullis of Fox and Sons Crewkerne over the past week. From the outset of our viewing he was friendly, professional and informative, highlighting features of the property and useful information about the locality and town. He gave us space and time to really look around and we never felt rushed. We made an offer that day and in the subsequent six days, whilst viewings were still ongoing, he kept us in touch with the progress of our offer. After our offer was accepted Leon was extremely helpful with all the initial processes including recommending conveyancing solicitors and offering to arrange a survey and searches. He has been delightful to deal with so far and we've no doubt he will do all he can to ensure our journey to completion goes smoothly. We would have no hesitation in giving Leon 10 out of 10! We would give 11 if we could!

Claire · 3 September 2022

★★★★★ 4/5

Google

Overall I was happy with the service received. There was a change of manager and an office closure during the sale process which caused some disruption. However, after the office reopened I found Meghan to be efficient and willing to chase people as issues arose which, along with her weekly updates, kept the sale moving. We have now completed so I’d like to pass a big thanks to all the staff.

Nick · 14 June 2023

★★★★★ 5/5

Trustpilot

Dream Team

The team at Rottingdean did a fantastic job at selling my property recently, and I can't thank them enough.From the get-go ,Robert (Harding) was'on the ball', efficient,helpful, kind and supportive, and Alex Wilson was an absolute joy - constantly cheerful and upbeat,keeping calm and steady. Between them, they worked so hard for me, providing photocopies to my solicitors at Cavendish Legal Group, and being unfailingly helpful. Anne, too, was very understanding.An outstanding team effort! Thank you so much, guys! Worth every penny! Couldn't have managed without you!

Ms · 1 June 2022

★★★★★ 1/5

Trustpilot

Avoid F&S conveyancing

Do not use Fox & Sons in house conveyancing firm. I’m not a Fox & Sons customer but our buyer is (as that is their agent) and they’ve held up our chain for months. We agreed a sale in October 2024, it was discovered in January 2025 that our buyer needed an amendment to their lease on their leasehold property before they could sell it (a deed of variation) three months later to today, only now has the Fox & Sons conveyancing firm read the leases properly and determined what they need to do and there is still no end in sight. All in our chain has needlessly been put to extra stamp duty cost, the cost of arranging a new mortgage offer because previous ones have expired, we’ve had houses in the chain being re marketed, causing further stress. Our solicitor told me today that they have three chains including ours that are all stuck and going nowhere due to a deed of variation, and guess what, every one of those chains has the same Fox & Sons conveyancing firm handling the deed of variation. They clearly don’t know what they’re doing and I would suggest unless you want to waste your money on delays, and be stressed beyond belief, do not use Fox & Sons in house conveyancing. I don’t normally post reviews, if I get bad service, I simply don’t go back. However, on this occasion, I’m getting bad service that is costing me and others in our chain more money, and there is nothing I can do about it.

Phil · 16 April 2025

★★★★★ 5/5

Trustpilot

Excellent Lettings team lead by Duncan .

I am a landlord and Duncan, who was extremely efficient, polite and always there to answer any queries (as well as Romana ) dealt with the tenant find. I would fully recommend anyone to use their service, I certainly will if required again.

Jo · 31 March 2026

★★★★★ 5/5

Trustpilot

I went into Fox and Sons on church road…

I went into Fox and Sons on church road today to ask for some advice. The staff in there were very friendly and helpful. Would recommend 😀

Kelly · 20 July 2026

★★★★★ 5/5

Google

I’m a first time buyer and Rhodri done my mortgage. He was so good at explaining the house process to me as well as guide me through the stuff I didn’t even know I needed like insurance etc. Megan at the romsey office was also a massive help, she managed to find me my perfect first home and I can’t wait to be in. Megan and Rhodri are also ensuring I get regular updates on how my purchase is progressing. Thank you again Team Romsey!

Alex · 18 August 2023

★★★★★ 5/5

Google

A big thank you to the team at romsey especially Megan who was amazing and helped me find my perfect house

Paul · 16 April 2024

★★★★★ 5/5

Google

Kieran and the team did a great job thru all the ups and downs They never gave up ! A very big thank you for getting the sale thru to completion !

Michael · 19 July 2023

★★★★★ 5/5

Trustpilot

First Time Buy

I have just started the process to buy my first home, I have had fantastic service from the whole of the Gosport team, especially Gemma my mortgage advisor, she has been fantastic the whole way through, from the big details to the smaller details. I have been kept in the loop every single step and my mind is always at ease. I would strongly recommend Fox and Sons Gosport to anyone looking for a property in the area. Thank you all very much!!

Jason · 4 October 2021

★★★★★ 5/5

Trustpilot

Juliet was so very professional yet…

Juliet was so very professional yet friendly, supportive and reassuring in talking us through the process of selling our home. We instantly knew we wanted to go with Fox & Sons as she was such a great ambassador for the Agents.The Valuation Juliet gave on our home and what she foreseen came into fruition and we are delighted.Our Home sold within one week of going on the market with the fabulous Fox & Sons team managing many Viewings to make it such a success

Rita · 26 August 2021

★★★★★ 5/5

Trustpilot

The mortgage advisor is THE BEST!

I cannot recommend Daniel the mortgage advisor enough!! He has helped us so so SO much over the past few months with our everchanging situation and he always supported us in the kindest, most knowledgeable and understanding ways. His advice was so invaluable and he was always quick to come back with whatever we needed. For someone who doesn't really understand all this technical mortgage stuff, he was extremely patient and good at explaining things. His exceptional customer service and natural ways, also meant he was ALWAYS a pleasure to speak to. Thank you so much Daniel!

FG · 3 August 2021

★★★★★ 5/5

Google

Just sold my house and bought a flat with the same agents. I can honestly say, that despite all the usual “selling a property” in the uk issues that always crop up, they handled everything with patience and diplomacy. They are a lovely bunch, good at their jobs and I would use them again. for everything!!!

K · 15 October 2024

★★★★★ 5/5

Google

After meeting with numerous estate agents during this process I can safely say from my first initial meeting with Ben to the date of completion I definitely made the right choice by choosing Fox and Sons in Romsey to act for us in the property sale. Ben was so knowledgeable not only about the process and presenting me with different options but also with the local area, the property types and the best way to deal with our sale. He was professional, friendly, approachable and has kept me updated at every stage and provided a great link of communication between the parties involved and has ensured everything has been kept on track along the way. Tom has been excellent with dealing with the viewings, providing me with feedback after each viewing and keeping me in the loop along the way and even providing reassurance when needed. The team have also shown great understanding and sensitivity towards our situation all throughout this process. Megan has been such a positive, uplifting voice at the end of the phone and has gone above and beyond in helping with an unexpected situation in a stressful time. I can not recommend the team highly enough they have all made a stressful situation much easier to deal with and I thank them wholeheartedly for everything they have done and I can highly recommend themPositiveResponsiveness, Quality, Professionalism, Value

Angela · 14 June 2021

★★★★★ 5/5

Trustpilot

Fox and sons hastings the good guys

Hassle free sale of our home , sold in 4 weeks , property was on with pcm for 8 months I approached fox and sons they said they would do there best to sell in 4 weeks and they did , very happy with the service , I was congratulated immediately once I accepted an offer , very close to asking price I must thank Callum , Alex and Charles they have been very very helpful and always replied quickly to my calls and e mails , I used fox and Sons 22 years ago to buy the house and I had great service then and I just wish I had asked them before asking pcm as the house would of been sold months ago , but today I am very happy it’s finally sold with the professional company they are Ken Press

KEN · 18 May 2021