4/5
TrustpilotWe got there in the end after some too…
We got there in the end after some too and throw after a few set backs fox and sons came good in the end .Many thanks Fox and sons
Trusted Agent profile · Romsey
Fox & Sons Romsey reviews
★★★★★
518 reviews across 2 platforms
2 Market Place, Romsey, SO51 8NB, SO51 8NB
Fox & Sons's office in Romsey, at 2 Market Place, is rated 3.4 out of 5 across 518 reviews on two platforms, including 87 Google reviews rated 4.9.
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Reviews
Every review we hold for the Romsey office, from every platform, shown as written. First names only.
Trustpilot4/5
GoogleThe team at Fox and Sons in Romsey have been superb and its been a long time coming, but we have finally exchanged contracts due to every ones hard work. Particular thanks goes to Carly, Pippa and finally Branch Manager Sam for getting us over the line. The delays were due to various issues down the chain, but they helped us greatly in getting us there in the end.
1/5
TrustpilotBad customer service
Bad customer service. I had to call them for updates because they never call back. Those two ladies dealing with rental properties are the most confused lot I’ve ever had to deal with.
1/5
TrustpilotApparently fox & sons would like to…
Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.
1/5
TrustpilotCommunication was awful!!!
Communication was awful!!!!
5/5
GoogleI have absolutely no hesitation in reccomending fox and sons in Romsey. They have been amazing from beggining to end. Inparticularly Tanita who sorted our mortgage. She was professional, helpful and extremely willing to get things resolved quickly. Our first property fell through, but Tanita wasted no time in getting the new offer on the table and getting the ball rolling again. Thank you!
5/5
GooglePippa was excellent, she kept me informed at every stage of the process to ensure I was always updated.
5/5
GoogleThis office offered a very efficient & professional service during what turned out to be a lengthy & challenging sales process. I was kept informed of progress with regular updates & would recommend this agent.
Agent replied · 25 October 2024
Thank you so much for taking the time to leave us such a great review and recommendation. We're delighted to hear that our Fox and Sons team provided a five-star service!
1/5
TrustpilotVery poor service
They have not communicated or contacted us with weekly reports. They have not discussed why they are not booking any viewings. The photos of our property were of poor quality. They have not provided the service promised or any kind of service in attempting to sell our home. I would not recommend them to anybody.
1/5
TrustpilotStop calling me, I have told you every time to remove me from your database.
Update. I have now had 5 phone calls to ask if I want to list my property as a short term let. 5 times I have asked to be removed from their database.If Fox are reading this please sort the clueless team you have engaged to cold call.
4/5
TrustpilotProfessional service from Jack
Professional service from Jack, he understood and empathised with our situation, would recommend using the crawley office
5/5
TrustpilotTop notch throughout
I recently went through a buying process with Fox and Sons at Brighton Western Road. Unfortunately, for other reasons, the purchase was slow and difficult and didn't work out in the end, but throughout a stressful 8 months, all the staff at Fox and Sons were consistently great, Sam in particular.
5/5
GoogleGreat communication from the beginning. A very friendly and approachable team- especially Sam and Pip!
1/5
TrustpilotEven 1 star is too much
Even 1 star is too much ! Over valued house by 45 thousand, then they informed us it was up too high! Had to chase them for feedback from viewings , staff extremely unhelpful ONCE they had the property on Their portfolio, have removed house from the market will wait until we are out of contract and use someone else, also their fees are astronomical.
1/5
TrustpilotDO NOT USE FOR RENTING
DO NOT USE FOR RENTING. It took over a month and numerous emails for them to process the repayment of our security deposit. We had to do all the chasing - all they could supply was excuses. You have been warned.
4/5
TrustpilotFox and sons- burgess hill branch
Fox and sons- burgess hill branch Myself and my partner bought through fox and sons, the experience was stressful due to the seller of the house we were purchasing, but I can happily say that f+s were very supportive and helpful through this experience. Jamie from fox and sons was especially great at staying in contact with me and was amazing support and guidance.
5/5
TrustpilotAll the staff were efficient
All the staff were efficient, knowledgable, kept to deadlines, communicative, polite and extremely helpful. The property's sale under difficult circumstances would not have been achieved without their diligent work and excellent support. Well done to you all and thank you. Good luck for the future.
1/5
TrustpilotDo not use
Do not use. No consideration or care for GDPR. Run by children.
5/5
GoogleWe were very pleased with the excellent way Sam, Pippa and John handled the sale of our property. We were impressed how well the whole team seemed to work together and were particularly pleased with the helpful advice that was provided and the way we were frequently kept updated in a professional and friendly manner. Would recommend.
1/5
TrustpilotMost Most pathetic dishonest rude liar, unprofessional agencies dishonest rude…
Most pathetic dishonest rude liar, unprofessional agencies we had. If there is an option to give negative rating i would love to do so. Rating 1 is too high for them
1/5
GoogleHad a viewing booked for the afternoon which I left work early for however after waiting 10 minutes I called them and they informed me they had already let the property that morning but did not let me know.NegativeProfessionalism
1/5
TrustpilotTry to sell a property already under…
Try to sell a property already under offer,very unprofessional.Please avoid at all cost
5/5
TrustpilotI bought a property via Fox and Sons…
I bought a property via Fox and Sons and was extremely satisfied with the service provided. Gemma Atkins and staff were always available and willing to assist with any questions and concerns I had. I would highly recommend this company.
5/5
TrustpilotHade a valuation on my Bungalow…
Hade a valuation on my Bungalow yesterdayby Ben Dann, very professional in his approach and a cracking young man to deal with! Thanks you Fox And-sons…
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