Connells Romsey reviews

★★★★★ 5/5

Google

I had a really great recent experience with using Connells, specifically Ali as my mortgage advisor. My buying process wasn't straight forward but she was always on hand to answer questions and reassure me. This is especially great as a first time buyer, the process can feel overwhelming but Ali was amazing every step of the way! 10/10 would recommend to anyone currently looking to buy.

James · 11 July 2026

★★★★★ 5/5

Google

When my mother was admitted into a nursing home with Dementia I entrusted the sale of our beloved family home to Connells of Romsey and matters could not have been in more capable hands. My account was dealt with by Luke Farrelly who, along with the team at Romsey, helped make an emotionally difficult time stress free. Luke has a can-do attitude and I was impressed by his optimism and energy from our very first meeting. Luke's ideas on pricing our house to generate interest, putting together opens days with multiple viewings to foster competitive offers appealed to me and within a couple of weeks we had a great offer which led to the sale of the property. I could not be more pleased with the service I received and would happily recommend Luke and Connells to anyone considering selling their home.

Nick · 17 February 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

I had a great experience with Connells Estate Agents in Romsey, largely thanks to Luke. He was professional, friendly, and extremely helpful throughout the process. Luke took the time to explain everything clearly, was always quick to respond to questions, and made what could have been a stressful experience feel smooth and straightforward. His knowledge of the local market and genuine, approachable manner really stood out. I felt well looked after from start to finish and wouldn’t hesitate to recommend Luke and the team at Connells Romsey to anyone looking to buy or sell.

Daniel · 23 January 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

I would just like to say how wonderful Connells were at selling my house, from start to finish. They made, what is a highly stressful time, into a much much easier step by step process. I would like to thank all the team in the office, especially John. And a huge thank you to Claire for everything you did to help get my house sold. I could not have done this without you !

SJ · 11 October 2025

★★★★★ 5/5

Google

Really happy with Connells during the sale of our house, from start to finish. We felt the listing stood out with great, highly professional photos resulting in multiple viewings during the first couple of weeks. Viewings were arranged around our timetable and conducted professionally with feedback provided regularly by the ever professional and enthusiastic Luke

Del · 24 November 2025

★★★★★ 5/5

Google

Ali has been amazing for the past few years. Being let down on a few properties and she just kept pushing us. Now we are in our first home. We couldn't have done it without her 💗 …

Sadie · 14 April 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Extremely happy with the service received when purchasing my new home. Luke is fantastic - always going the extra mile for his customers and you can tell he has genuine passion for his role which is nice to see.

Natalie · 17 February 2026

★★★★★ 5/5

Google

We had never dealt with such a friendly, professional, kind & caring estate agent until Chelsea showed us around our dream home! We were not seen as a number or pound sign but people looking for a family home, and Chelsea was patient, helpful, honest and listened to our needs. Chelsea has been outstanding from start to completion and her communication has been second to none throughout. The Connells Estate Agents (Romsey Branch) is the only place you need to visit when looking for a new home in the area. Thank you to all the team at Romsey for a smooth experience.

Harry · 11 October 2024

★★★★★ 5/5

Google

Chloe is the best mortgage advisor ever and one stop service for all other things during a house purchase like insurance, conveyancing etc. She is very helpful, friendly and kind. She was with us in every step of purchase even if it was not related to mortgage. We sincerely believe that we have been very lucky to find her and Connells. We wish her all the best in her future endeavours. And could never thank her enough.

Ken · 11 October 2024

★★★★★ 5/5

Google

I would just like to say how wonderful Connells were at selling my house, from start to finish. They made, what is a highly stressful time, into a much much easier step by step process. I would like to thank all the team in the office, especially John. And a huge thank you to Claire for everything you did to help get my house sold. I could not have done this without you !

Sarah · 27 October 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

I had a very good experience with Connells. Luke was really great during our viewings. He was very enthusiastic and went the extra mile to help us find the right place.

Elen · 21 January 2026

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 5/5

Google

I had a wonderful experience with Connells Estate Agents, which was largely in part to Luke. He was concise, reassuring and in general made the whole process as stress-free as possible. For any questions we had, he had a quick and clear answer that kept the whole ordeal simple but helped us feel like we had all the information we could need. I wholeheartedly recommend Connells Estate Agents, particularly if the other agents are anything like Luke.

Kiril · 23 January 2026

★★★★★ 5/5

Google

Thank you Claire and the team for all you help. We are very happy with the buying process from start to finish. We would highly recommend Connells Romsey.

Christine · 22 January 2026

★★★★★ 5/5

Google

Connells has been amazing from the outset in supporting me to understand the process and providing the guidance I needed. Ali Cornforth was particularly helpful in always checking in and providing info to help me make the right decisions.

Nikeisha · 11 October 2025

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025