Every review we hold for the Romford office, from every platform, shown as written. First names only.
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1/5
GoogleExtremely disappointed with this company. Booked in for a viewing today at 1pm, my Girlfriend had it confirmed via e-mail that Diana would meet is but she didn't turn up. A gentlemen who was also there to view it phoned the company to ask if anyone was coming to show us around but we had not been booked in on their system, even though he had a text message confirming his appointment. There was also a third gentleman there to view it. Quite remarkable that all 3 of us were not booked on their system and extremely unprofessional.NegativeProfessionalism
Alex Β· 25 August 2022
Agent replied Β· 15 June 2024
Hi Alex, I am so upset and frustrated to read this and can only offer my sincere apologies, I am currently investigating what has happened, it appears any appointments on this block viewing from 12.30pm onwards yesterday had vanished from our system, I was at the property from 10.30am and had taken a print of from the diary early that morning, according to that my last one was 12.30pm so after I hosted that viewing I locked up and left, obviously had the other viewings been on my print out/diary, it would have been no bother for me to hang on another half hour which is was is so frustrating, at this stage I do not know whether this was down to a tech glitch or human error, but please accept my sincere apologies and if you would like to call to discuss further then please don't hesitate to get in touch. Please be assured this was a mistake and we will do all we can to ensure it does not happen again.
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5/5
GoogleAbsolutely fantastic service provided. Very professional and handled the viewing well. Thomas was very bubbly and friendly and showed the propertyβs highlights wonderfully. Well done!!!
Alba Β· 16 March 2026
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1/5
GoogleCould you explain why you are claiming a property which has been on rightmove with you for 6 months has been put back on minus Β£50 as a new listing? Not a reduced listing even if only Β£50. rightmove do not allow this, has to be taken off rightmove for 14 weeks to be classed as new listing.
Lesley Β· 20 March 2025
Agent replied Β· 14 April 2025
Hi Lesley, I think know what property you are referring to and I am happy to discuss this in person if you would like to call me at any point. Said property was listed with another agent for 6 months prior, before we were instructed. The β¦ More
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5/5
GoogleAndrew Harding was brilliant from start to end with our purchase. He is extremely personable and understood our nervousness at the start and our excitement at the end! Nothing was too much trouble he was always there on the phone/email/messages at anytime and am sure he even responded to us when it was out of his working hours. I would 100% recommend Andrew and the agents themselves we have been so pleased and canβt wait to get the keys tomorrow!! Thankyou Andrew π
Joanna Β· 16 June 2022
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5/5
GoogleAshton manage a number of properties for me in the Warrington area. I find them very professional and keep on top of all the aspects of property management. Rent is collected on time and chased if needed. Maintenance is managed agreeing spending with me as required. Finding, vetting and signing up good new tenants. Arranging annual inspections and safety certificates. Would definitely recommend.
John Β· 16 June 2023
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1/5
GoogleIf I could give no stars to this horrific company I would.
Undervalued my property, and completely disregarded my friend with their rental β¦
Joanne Β· 16 August 2025
Agent replied Β· 12 November 2025
We are shocked to read this review; we cannot find any record of your interaction with our business. We have gone through the past 12 months of valuations and cannot find any landlords or vendors with the name Joanne or even Joanna, other β¦ More
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5/5
GoogleThey're managing my house as a rental whilst I live overseas. They found excellent tennants, kept them and me happy, and organised affordable and good quality repairs and appliances as and when required. Perfect service in my opinion
H Β· 16 December 2025
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5/5
GoogleAndy was so helpful, cheerful and professional throughout the sale of my house. Right from the start to the finish, the whole process has been made as easy and pleasant an experience as possible.
Many thanks to Andy and the team for dealing efficiently and kindly at all times π
MICHELLE Β· 15 April 2023
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1/5
GoogleBeen at the property for a number of years now and not only have they increased my rent but after going back and fourth back and fourth trying to get someone to help me because the mold damage is so bad nobody is willing to help me. Ashton β¦
Ryan Β· 16 April 2024
Agent replied Β· 15 June 2024
Dear Ryan,
Your landlord used us for a tenant find service only back in Jan 2021 which is β¦ More
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1/5
GoogleWorse agency I had to deal with. Bullied in having to book a day off work asthey needed to do viewings but surprise nobody turned out and never been informed that has been canceled. Would not give any help and advice if needed. β¦
IrisEbi Β· 16 April 2024
Agent replied Β· 15 June 2024
A false review, as you can read the person claims they never had a viewing with us but then has apparently also moved into a house with us and out of a house. Sadly we often get emails asking us to pay in cyrpto currency to remove a bad review.
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5/5
GoogleNothing but amazing things to say about Ashton Grosvenor and all the staff.
Andrew is dedicated and will go above and beyond for all of his clients.
Great to work along side and i would highly recommend to anyone!
Kate Β· 16 June 2023
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5/5
GoogleThank you! The agent responds quickly and tries to resolve issues as quickly as possible.
ΠΠΈΡΠ°Π»ΠΈΠ½Π° Β· 16 January 2026
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5/5
GoogleVery professional service, thank you Luke and Helen for helping me with the process of renting a flat in the area. Will be happy to use again in the future.
Gavin Β· 16 June 2023
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5/5
GoogleExcellent service, used to find a tenant for our property and they helped us every step of the way from making sure we had all the right safety certificates in place before the tenant moved in, to helping check the tenant in on the day. Would highly recommend
Tali Β· 25 September 2024
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5/5
GoogleGreat service from Iain, always available to speak to if you need help. Trustworthy and honest. Recommend
James Β· 19 August 2025
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1/5
GoogleTerrible attitude from this agency and it has been twice now. Don't even give you the chance to explain what you are looking for. Will take my business elsewhere and won't waste my time again with them.
Siri Β· 16 September 2024
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5/5
GoogleExcellent, efficient service
Jack Β· 15 October 2025
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5/5
GoogleIain and the team provided a professional and friendly service, and had my property let within days of taking on the project. I can't recommend them enough! My new goto agency.
Tom Β· 17 June 2019
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5/5
GoogleExcellent customer services 5 stat couldnt be more helpful Andy is so professional couldn't be more helpful highly recommended
Anne Β· 16 June 2021
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4/5
GoogleAndrew was always responsive and reacted when it was needed. Thank youPositiveResponsiveness, Professionalism
Louise Β· 16 June 2021
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5/5
GoogleWe have recently sold a one bedroom apartment in Hoole through Andy at Ashton Grosvenor
Our request was for a quick sale but without sacrificing the price to get that β¦
Dave Β· 16 April 2024
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1/5
GoogleRotten agency. They take most of your deposit and blame it on damages that were there already! Definitely will not be using this agency again.NegativeResponsiveness, Quality, Professionalism, Value
John Β· 16 June 2021
Agent replied Β· 15 June 2024
Firstly we have just searched our database which dates back to 2013 when we first got our software system, there has never been a tenant by the name of John Abraham or any other tenant with that surname which leaves me to conclude this was left by a troll. Secondly at the start of the tenancy there will be an inventory and schedule of condition set out, you can find a sample of our website. Without this a landlord/agent could not simply take your deposit for damages since the deposit is lodged with the DPS, at the end of the tenancy if the landlord/agent proposes any deductions the following evidence has to be submitted to the DPS: Check in report/Inventory & Schedule of condition, check out report showing the damage, proof the check in report was sent to the tenant, proof check out instructions were sent to tenant, invoices/quotes for remedial work to damage and finally the tenancy agreement. In addition the DPS have a fair wear and tear policy which also has to be adhered to making it impossible for any agent or landlord to be awarded damage for no reason.
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1/5
GoogleCustomer service is a joke. Booked in for a viewing with Luke however the property was removed from the website the next day without receiving a notice.
Kaly Β· 14 April 2024
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5/5
GoogleA&G manage two properties for me in Chester. I can't fault their professionalism, service and dedication. I previously tried to manage the properties myself - a time-consuming nightmare. A&G take away all the stress and I consider their fees to be a tiny price to pay for the peace of mind that all issues are being handled promptly and appropriately.
Mark Β· 17 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
