Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAnn and her team were absolutely amazing in supporting us through my elderly mum’s recent house sale. After 55 years of living in the same house, moving somewhere new is a huge wrench. Sam and Ann understood this from the start and the guidance and support they provided was second to none. Friendly, thoughtful and approachable, nothing was too much trouble. Ann went out of her way to ensure the viewings, surveys and finally Move Day were as stress free as possible. And it was! I recommend Andrew Kelly EA without hesitation. You are in experienced hands and will be well looked after just like my mum was. Thank you.
Dee · 9 March 2025
★★★★★ 5/5
GoogleReally impressed with service, my house sold in a week. Ann and Fiona kept us sane with weekly updates, contacting buyer and solicitors to keep things moving. Helping to deal with problems. Thanks ladies.
Linda · 13 December 2025
★★★★★ 5/5
GoogleMy first experience with this estate agent and in all honesty, it couldn't have Bern better. Great photos of the property I am selling. Very professional throm the first conversation. Updated with each viewing via email, so kept fully informed. A huge thanks to Sam Lord for going the extra mile and helping me through each step of the process. Five viewingis boomed within a week of it going live 🌟 🌟 🌟 🌟 🌟
Gary · 30 May 2024
★★★★★ 5/5
GoogleHad an amazing selling experience with Andrew Kelly! From Sam the sales representative to Ann and Fiona who kept me in the loop at all times with regular updates. They were so helpful as a first time seller with any questions I had no matter how small. Not only that but my house was under offer in less than 2 weeks from going on the market! What more could you ask for. Thanks again!
Megan · 13 August 2025
★★★★★ 5/5
GoogleAndrew Kelly sold my property for me. The two main people I dealt with was Carol and Anne and I can't say enough good things about them. Especially Carol as she helped us push through a very tricky situation that cropped up on the sale.
Thankyou Andrew Kelly for making a difficult stressful time a little easier.
Mark · 30 May 2024
★★★★★ 5/5
GoogleI rent a property through Andrew Kelly.Jonathan is great .what ever we need.it is sorted straight away .boiler burst had new one within two weeks only delayed cause xmas.cannot recommend enough.
Denise · 3 February 2025
★★★★★ 1/5
GoogleA nightmare of a Home buying experience with Andrew Kelly’s Rochdale. I strongly advise to do your checks throughly and regularly.
My experience with Andrew Kelly was overwhelmingly negative. From the initial property viewings to the post-purchase period, I encountered a series of issues that were poorly handled.
The agent (Ann) were consistently rude and unhelpful, lacking basic courtesy and professionalism. As a first-time buyer, I expected guidance and support, but instead, I was met with dismissive attitudes and a clear focus on pushing the sale through.
The property itself was misrepresented. Despite assurances that the property was ready to move into, it was in a state of disrepair. Significant issues included a collapsed kitchen ceiling, faulty electrical wiring, a non-functional boiler, and a leaking bathroom. These problems have resulted in substantial additional costs, far exceeding initial expectations.
When attempting to address these concerns with the agency, they placed the blame squarely on the landlord, offering no solutions or apologies.
I wish to clarify that prior to the final mortgage stages, multiple property viewings indicated a seemingly perfect condition. However, due to circumstances beyond my control, I was unable to conduct a final inspection. Agent Ann consistently misled me, falsely claiming that the property was in pristine condition and that my repair requests had been addressed.
I urge potential clients to exercise extreme caution when dealing with Andrew Kelly. Their primary interest appears to be closing deals, regardless of the consequences for buyers.
Humza · 1 December 2024
★★★★★ 1/5
GoogleWe had a very disappointing experience with Andrew Kelly Estate Agency. We were explicitly told by the agency that a property we were interested in was freehold, which was a significant factor in our decision to make an offer. However, after investing considerable time and money, we discovered through our solicitor that the property is actually leasehold, with the garden rented from the council separately. Andrew Kelly claimed it was the seller's fault and that they had been provided the wrong information.
To make matters worse, the property has since been relisted as freehold despite the agency being fully aware of the true status and they are still trying to claim that the garden comes with the sale. This kind of misrepresentation is not only unethical but borders on fraudulent.
I strongly advise potential buyers to be cautious and ensure they verify all information independently before proceeding with Andrew Kelly Estate Agency.
Zain · 2 September 2024
★★★★★ 5/5
GoogleFantastic service from Ann and the team, highly recommended! Made a difficult sale as easy as possible, thank you Ann and the team!
Melanie · 13 April 2022
★★★★★ 5/5
GoogleGreat support when buying recently. Thanks Ann
Mark · 31 May 2023
★★★★★ 5/5
GoogleIn my experience as a renter at present andrew kelly are the amongst the best people to rent with, they don't charge for everything little thing like other company's I have rented through. Will definitely look at buying with them in the future.
Racheal · 13 April 2023
★★★★★ 5/5
GoogleReally good service when purchasing a property. Ann was particularly helpful. Thanks.
Andrew · 20 November 2019
★★★★★ 1/5
GoogleTried buying a property only to be told 2 months later that they don't have the correct paper work that had been sent to them and to be told that because the property was council beforehand the council have told the current owners it can't …
Jamieleigh · 13 April 2022
★★★★★ 5/5
GoogleJohnathan Powell in lettings is amazing at his job, he's thorough, always does what he says he will and goes out of his way to be helpful.
Sarah · 29 July 2022
★★★★★ 5/5
GoogleFantastic estate agents. Polite, professional and willing to put a huge effort in to achieve the sale. Highly recommend.
Phil · 13 April 2023
★★★★★ 5/5
GoogleJohnathan Powell in lettings is amazing at his job, he's thorough, always does what he says he will and goes out of his way to be helpful.
Private · 17 April 2022
★★★★★ 1/5
GoogleHatch open, sign saying ring bell for attention. Rang twice, girl eating crisps and chatting while completely ignoring me. Very ignorant and very unprofessional.
Maggie · 13 April 2022
★★★★★ 1/5
GoogleNot returned calls 3 times we have had to chase them about purchasing one of there properties and now they cant get hold of the vendor apparently ... Ridiculous
Ryan · 18 February 2020
★★★★★ 5/5
GoogleVery helpful.. thank you and best wishes
Alba · 31 May 2023
★★★★★ 5/5
GoogleBrilliant service keep you updated at all times lovely to talk to. I have bought and sold propertys through them would never try any other estate agent.
Junaid · 19 March 2020
★★★★★ 5/5
GoogleGreat helpful, v professional staff
Mark · 13 April 2023
★★★★★ 5/5
GoogleReally good service.
Mairwen · 13 April 2023
★★★★★ 1/5
GoogleAwful experience as a tenant. All for the landlord, don’t do business with them unless you want to get screwed over
Clean · 17 July 2020
★★★★★ 5/5
GoogleVery Good Estate agents who have completed the formality of selling with ease.*😊👍 …
Ashfaq · 29 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
