Every review we hold for the Ripponden office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleKirsty didn’t come across as very respectful or professional in how she spoke to my partner. As first time buyers, we expected a bit more understanding and courtesy. On the other hand, Darran, who showed us around the property, was polite, professional, and knowledgeable.
Robson · 14 February 2026
Agent replied · 14 April 2026
Good afternoon, thank you for taking the time to leave your feedback. I’m very sorry to hear that your partner felt their experience did not meet expectations, particularly as first-time buyers, where we understand how important clear communication and courtesy are. This is certainly not the standard of service we aim to provide, and your comments have been noted.
Please feel free to contact me directly if you would like to discuss this further or if we can assist you in finding a suitable property. We would very much welcome the opportunity to support you moving forward.
★★★★★ 1/5
GoogleAbsolutely shocking service from the call handler who rang me to book a viewing today! Stated she can only show 2 people around on a bank holiday Monday… I’m not quite sure where I was supposed to put my kids during this viewing when they clearly can’t be at school. Not great for an estate agent whose interests should be to find people their family home. Won’t be coming to this estate agent again.
Sana · 29 May 2025
★★★★★ 1/5
GoogleAsked for a viewing on a property for as soon as possible. They booked in 6 days later. On day of viewing they ring me and cancel my viewing! Was wanting to put an offer on this property too having sold mine last week. Really bad customer service!! Back to square 1. Was willing to offer over asking price too
James · 28 March 2024
Agent replied · 7 June 2023
When an offer is accepted on a property it is subject to proof of funding. This can take some time to qualify, but as soon as an offer has funding confirmed then the property is marked Under Offer. We are very sorry that there will often be a disappointed potential buyer.
★★★★★ 1/5
GoogleA very disappointing experience with VG trying to arrange a viewing for a house. When I initially rang to book, the response I got was - there’s lots of viewings already so it would probably go before our viewing. We arranged early finishes with both our employers so we could view the house from 16.30 - 17.00. We rang at lunchtime that day to say we would be 5 minutes late and the woman said it was fine because we’d booked for 30 minutes. We got there at 16.35 to an empty house, no estate agent in sight. When we rang to ask what was happening the woman didn’t care and said “we’d got the time wrong and it was 16.00 we should have gone (my email confirmation said 16.30) but it doesn’t matter anyway because they already have lots of offers for that house” 2 weeks later and it’s still up for Sale. I’m definitely avoiding them in the future!!
Steph · 28 March 2024
★★★★★ 1/5
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This couldn't be further from the truth... Be aware this Company is untrustworthy on every level.
Justine · 8 June 2019
★★★★★ 1/5
GoogleWe had a very negative experience with this agent which ended up costing us over £1000 in wasted legal fees.
We were buying a house through VG that was advertised as having 13 acres of land. The conveyancing was well under way. Then we checked the plans against Google maps and realised that it was nowhere near 13 acres - it was only about half that.
We contacted VG Estates about this and were invited in to discuss it. We saw the owner of the business herself. She didn't even apologise for the error. Since VG Estate Agents seemed to deal in a lot of farms and equestrian properties that came with land, we would have expected them to be a bit more careful checking their figures on acreage. But they clearly hadn't checked at all. We were astounded that we didn't get an apology: the woman said that it was our fault as we had made an offer on the property on the first day it was listed, so "no-one else had had a chance to look and spot that there wasn't that much land." Really? An estate agent relying on people viewing the property to check whether the advertised particulars are correct?
The buyer wouldn't negotiate anything on the price so we pulled out losing our legal fees. A solicitor friend said we could have taken VG Estate Agents to court to try to recover these but we didn't want the hassle.
Happily for us, we found a bigger property within a mile of the first one for over £100K less and we moved in within a couple of months. The original property took nearly two years to sell via VG Estate Agents. We suspected that it was grossly overpriced in the first place, given that it only came with half the amount of land that they'd advertised.
Jennifer · 2 January 2021
★★★★★ 1/5
GoogleWe had a very negative experience with this agent which ended up costing us over £1000 in wasted legal fees.
We were buying a house through VG that was advertised as having 13 acres of land. The conveyancing was well under way. Then we checked the plans against Google maps and realised that it was nowhere near 13 acres - it was only about half that.
We contacted VG Estates about this and were invited in to discuss it. We saw the owner of the business herself. She didn't even apologise for the error. Since VG Estate Agents seemed to deal in a lot of farms and equestrian properties that came with land, we would have expected them to be a bit more careful checking their figures on acreage. But they clearly hadn't checked at all. We were astounded that we didn't get an apology: the woman said that it was our fault as we had made an offer on the property on the first day it was listed, so "no-one else had had a chance to look and spot that there wasn't that much land." Really? An estate agent relying on people viewing the property to check whether the advertised particulars are correct?
The buyer wouldn't negotiate anything on the price so we pulled out losing our legal fees. A solicitor friend said we could have taken VG Estate Agents to court to try to recover these but we didn't want the hassle.
Happily for us, we found a bigger property within a mile of the first one for over £100K less and we moved in within a couple of months. The original property took nearly two years to sell via VG Estate Agents. We suspected that it was grossly overpriced in the first place, given that it only came with half the amount of land that they'd advertised.
Jennifer · 7 June 2020
★★★★★ 5/5
GoogleExcellent. Friendly very professional..service.. Julia was great keeping me updated ..and informed..on my house sale i would 100% definitely recommend this local estate agent..thank you..to u all at VGs. Kay
Kaz · 8 June 2018
★★★★★ 1/5
GoogleNever get back to you as promised. Asked twice for a viewing for 1 property 2 hrs after it was listed and they ignored me and then 2 days later it had gone and they said 'you've missed out this time' and they just never bothered to ring me back regarding a 2nd viewing after speaking to them on the phone
Natalie · 7 June 2021
★★★★★ 5/5
GoogleWe have worked together with VG Estate Agent for many years. We have always found them very professional and super helpful when we need to contact them. Congratulations on the 20th anniversary of business! Looking forward to many more successful years ahead.
Curt · 14 April 2022
★★★★★ 1/5
GoogleTheee WORST CUSTOMER SERVICE, i have ever experienced. NEVER known anything like it, if i could give a ZERO i would!!!
Poor tenants and landlords that use the company, good luck
Robyn · 29 March 2023
★★★★★ 5/5
GoogleWould highly recommend VG- I have rented, bought and eventually sold property through them and all staff were always responsive, friendly and supportive at all times. Most recently I have sold a house through VG and whilst selling a house …
Bryony · 14 April 2021
★★★★★ 1/5
GoogleDo not rent from VG estate agents, as tenants they do not have your back at all. Worst estate agents we've ever rented from. Glad to not have to deal with them anymore.
Beth · 7 June 2022
★★★★★ 1/5
GoogleDo not rent from VG estate agents, as tenants they do not have your back at all. Worst estate agents we've ever rented from. Glad to not have to deal with them anymore.
Beth · 14 April 2022
★★★★★ 1/5
GoogleThe house they bought is now up at 160k..65k above recently sold houses in triangle!! No wonder this company and owners are not liked in the area...because they over inflate prices. Pure greed.
J · 14 April 2022
★★★★★ 1/5
GoogleWOOD LANE COTTAGE SOWERBY
I tried to find out information on this property after speaking to the owner of the estate agent, who contradicted herself several times and other colleagues. …
Amanda · 14 April 2022
★★★★★ 5/5
GoogleExtremely efficient and helpful estate agency. From a buying point of view they were faultless
John · 29 March 2023
★★★★★ 5/5
GoogleMy experience with V.G. was very good they got back to me when they said they were going to not like the company I was using for my sale
Brian · 7 June 2021
★★★★★ 1/5
GoogleI would never even vue a house marketed by vg again, I found them to be untrustworthy and did not pass on my offer on a property to the vendor- I was frankly disgusted.
George · 8 June 2018
★★★★★ 1/5
GoogleWould never recommend VG, what a disgraceful and shocking experience we had from start to finish. A TOTAL NIGHTMARE.
Claire · 7 June 2020
★★★★★ 5/5
GoogleExcellent professional service from a well established company. They deserve the excellent reputation that they hold amongst local people.
Mark · 7 June 2020
★★★★★ 5/5
GoogleSold our house and bought my house here can't speak highly enough of the service also rented a temporary home.
Darian · 8 June 2019
★★★★★ 5/5
GoogleOnly place I know of that stocks what I want. Excellent.
David · 7 June 2020
★★★★★ 4/5
GoogleDid a great job of selling our house
Graham · 7 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
