Hunters Ripon reviews

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.

Abigail · 5 August 2024

★★★★★ 5/5

Trustpilot

We had the agent Beth Allan

We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!

Carla · 6 February 2026

★★★★★ 5/5

Trustpilot

Hunters Estate Agent review

Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.

Jen · 2 October 2022

★★★★★ 1/5

Trustpilot

Not recommend at all

Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid

John · 24 February 2026

★★★★★ 1/5

Trustpilot

Appalling customer service from the…

Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.

Chris · 10 July 2024

★★★★★ 5/5

Google

Finally got our new home and Hunters made it easy for us! We had the pleasure of Scarlett dealing with us from start to finish and she was both professional yet friendly the whole time. The experience of buying our first home was at times stressful (as any house purchase is) but the girls at hunters really went the extra mile chasing things up and getting stuff sorted out whenever they could help. We would fully recommend them and happily use them again!PositiveResponsiveness, Professionalism

Jonny · 27 August 2021

★★★★★ 5/5

Google

I don't usually go in for leaving feedback but in the case of Hunters in Ripon and particularly the communication and interaction with Scarlett, I am happy to make an exception. Scarlett acted very ethically during a BAFO phase of my purchase, not sure I would get the same level of honesty from others in the industry. During the initial purchase phase she did a great job to keep all parties aware of progress. Ultimately I was unable to proceed with the purchase, no reflection on Hunters or the vendor, even faced with this disappointment, Scarlett remained professional and understanding. She is a credit to Hunters.PositiveResponsiveness, Professionalism

David · 27 August 2021

★★★★★ 5/5

Google

Scarlett at Hunters Ripon recently handled the sale of my house and I was delighted with the experience. The entire team are helpful and focused on the customer to an extremely high standard. Every time I spoke to anyone from Hunters during the process they genuinely brightened up my day and were a joy to deal with. In addition, the sale took place across various restrictive circumstances due to COVID and Hunters proved themselves to a resilient and modern company as I honestly could not tell the difference in service. I highly recommend Hunters to anyone looking to sell their home quickly, efficiently and for the best possible price.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 27 August 2021

★★★★★ 5/5

Google

Our journey is now over and Hunters have been absolutely brilliant all through the sale process of our Parents home. Gina, from the start of the sale process advising, at what was a difficult time, preparing the particulars and liaising with us we knew then that we had put the property into safe hands. Scarlett you are an absolute credit to Hunters so professional, supportive and negotiating for us and arriving at where we are today. We cannot thank you all enough and will certainly be contacting you again. We would certainly recommend Hunters to anyone selling or buying properties in the Ripon area. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Ros · 27 August 2021

★★★★★ 5/5

Trustpilot

I have dealt with Janet Tretton at the…

I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly

Bronwen · 23 February 2024

★★★★★ 5/5

Trustpilot

Hunters Northenden branch

Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.

Kerry · 29 August 2021

★★★★★ 5/5

Trustpilot

I have been with M&M property since…

I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani

Alessia · 1 February 2024

★★★★★ 5/5

Google

Helen, Gina and Katie from Hunters Ripon have been absolutely amazing, friendly, courteous,professional and supportive all through the sale of my home. I cannot thank them enough for the amazing service they have given. I would certainly recommend them.

Carol · 27 October 2024

★★★★★ 1/5

Trustpilot

Hunters is a joke

I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.

King · 23 May 2024

★★★★★ 5/5

Google

I was very impressed with Hunters in Ripon when they recently sold my Mother's home. Gina, Scarlett and Katie are all very professional, helpful, friendly and courteous. They kept in regular contact with me during the sales process and always returned my calls and emails in a very timely manner, as well as helping me to stay calm when problems arose. I would be very happy to use them again and would not hesitate to recommend them.PositiveResponsiveness, Professionalism

Patrick · 27 August 2021

★★★★★ 1/5

Trustpilot

Put things in place so the eldely…

LUDLUM HOUSE 1 ROOM £ 140 A WEEK ....Put things in place so the eldely residents can enjoy there life there change him That runs it he is useless never there gettjng paid too siy on his fat arse the cleaner well thats a waate of time

Karen · 12 August 2025

★★★★★ 2/5

Trustpilot

An unfortunate attitude from Hunters

My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.

Matthew · 2 April 2024

★★★★★ 1/5

Trustpilot

Dishonest and unprofessional

We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!

PJ · 22 March 2024

★★★★★ 1/5

Trustpilot

Waste of time

As working professionals who can rarely get free time during the weekdays, it's extremely annoying to book days off to view properties to find they're by application, and we submitted our application the day we viewed, only to have the application be rejected because it wasn't processed in time before the landlord accepted an alternative application. Not worth the time.

Cal · 10 February 2025

★★★★★ 5/5

Google

The Team at Hunters were outstanding they were there from the start to the finish in both selling and buying my house. They are friendly and caring people and if i had doubt they were there to reassure me that everything was all OK. Well done Scarlet, Katie and Gina and the rest of the team from Hunters and thank you again, I will defo come in and visit you for that cup of coffee that you promised me.

Marlo · 27 August 2020

★★★★★ 1/5

Trustpilot

Hunters Horncastle:

Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible

Lupey · 22 February 2024

★★★★★ 5/5

Trustpilot

We used hunters to put our house up for sale

We used hunters to put our house up for sale in October 2024. Despite a few problems with surveys etc Hunters manged to sell our house to a cash buyer. the communication and updates during the process were very clear and professional. Selling a home is a very stressful experience however hunters helped us throughout the journey

Donna · 3 March 2025

★★★★★ 2/5

Trustpilot

I was buying a house through hunters

I was buying a house through hunters, wasn’t the best experience in the world. When it came to getting the keys from the bishop Auckland office, I was told to wait outside in the cold for 15 minutes, then presented with 1 key by itself, there was no congrats on your first home or any welcome gifts or anything, just here’s your key, see you later 👍🏼😂 got into the house, it wasn’t clean, the kitchen had been flooded which warped all the kitchen floor which I then had to pay to get it sorted. They should have done a check once the owners were out the house in order to make sure it was in a fit state and as seen on the viewings. I’ve since rented out houses around that area and stayed well clear of hunters, I would never use them again after the experience I had with them.

Mikey · 6 February 2024

★★★★★ 1/5

Trustpilot

Poor overall

Poor overall! The property we were interested in was over valued by more than 10% and yet they wanted offers in excess of ?! My communication with staff was defensive and not amiable not sure why! My advice check out your move to check the property is actually worth what they say it is? Before you buy 🤗

Helen · 8 February 2025