Trusted Agent profile
★★★★★
28 reviews across 2 platforms
16 Kew Green, Kew, Richmond, TW9 3BH
Priory LM's Richmond office at 16 Kew Green is rated 3.8 out of 5 across 28 reviews on two platforms, including 26 Google reviews rated 3.8.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleI was a tenant with Priory for four years, and my experience throughout has been excellent. Deborah and the entire team were consistently helpful, responsive, and genuinely supportive whenever anything came up. It makes a world of difference dealing with people who treat you with respect and handle matters promptly and professionally. I’m grateful for the way everything was managed from start to finish. Highly recommend Priory to anyone looking for a reliable and well-run agency.
5/5
GoogleI would recommend Priory to anyone looking to rent in the Kew area. I predominantly dealt with Deborah, who has been exceptionally helpful throughout my tenancy. All in all, a first class experience.
1/5
GoogleBunch of unprofessional racist guys specially a guy called Liam who doesn't have a clue of his job. Rented a flat in Sunbury at Priscilla House Flat 11. The place was supposed to be renovated but from day one the flooring was popping out.The cheapest boiler was installed which broke down every week and for the past two years was never repaired.Suddenly one day there was a leak in the bathroom and we and my sister cleaned it. Next day a plumber attended and was shocked to see WE ALIVE!!!!!!!as there has been a LIVE WIRE underneath the bathtub for the past Two years. Upon questioning the agency they and the owner gave a notice to leave the place without any explanation. Now the agency is holding our deposit back of £1445.00 and bulling us into paying for new renovation. It's been now more then 3 weeks they holding our deposit which is illegal as per the UK LAW Pleas think twice before doing business with such frauds.
Elroy and his sister were the first tenants of 11 Priscilla House following a full refurbishment carried out by our landlord's contractor. This included new kitchen and bathroom plus full redecoration and new double glazed secondary glazing. The boiler was also replaced with a Vaillant boiler, not the 'cheapest'. It did fail and was repaired by Vaillant under warranty. Following the plumbers attending regarding the reported leak from the bath waste an electrician was immediately instructed to identify the wire found under the bath. This was found to be a redundant wire but the flat is protected by RCD fuses, as detailed in the Electrical Installation Condition Report, ensuring proper safety for the occupiers. Regarding the deposit, we use TDS to protect the deposit, we have relied upon the independent inventory prepared at the check-in and check-out of the tenants. The property was professionally cleaned prior to the check-in and was not return to that standard. The tenants had carried out some extremely poor quality decorating which needed to be repaired. The costs of this was £1200 to the landlord of which only £400 is being claimed from the tenants deposit. We have been fair at all times, are disappointed that the tenancy has ended on this sour note and are deeply offended by tenants unnecessary and untrue accusations of racism and unprofessionalism .
1/5
GoogleI rented a house from Priory with three other staff from Kew gardens. They charged us over £900 for gardening from our deposit, to put the postage stamp garden in North Sheen right. I've always had a real problem with this because we didn't earn a lot from being gardeners; certainly not as much as the gardener they got in to cut the grass.
Good morning Mike (Derek was the original name you posted this review under) Further to your review, I am unable to find your details on our system and no one at Priory recalls this tenancy. This amount sounds disproportionately high and would not be an amount that could be charged for a simple garden tidy, please could you email me at katy@priorylm.com Kind regards Katy
5/5
GoogleI had a smooth experience as a tenant of a property managed by Priory. Communication was good and any issues that arose were dealt with quickly by professional contractors. I would happily rent another property managed by Priory.
1/5
GoogleI rented a house from Priory with three other staff from Kew gardens. They charged us over £900 for gardening from our deposit, to put the postage stamp garden in North Sheen right. I've always had a real problem with this because we didn't earn a lot from being gardeners; certainly not as much as the gardener they got in to cut the grass.
Good morning Derek Further to your review, I am unable to find your details on our system and no one at Priory recalls this tenancy. This amount sounds disproportionately high and would not be an amount that could be charged for a simple garden tidy, please could you email me at katy@priorylm.com Kind regards Katy
1/5
GoogleStay away from this guys. Theyade clean the house twice we lost 400£ on top of the cleaning we had already paid. They literally stole the amount from the deposit. NO GOOD. Surbiton Area.
5/5
GoogleI have used Priory Management for a number of years now and always impressed with their professionalism and hunger to help. They are prompt at finding quality tenants and support me in terms of approved local contractors when required. They are fun too! James, Debbie, Jack, Iwona and the team are amazing! Thank you.
5/5
GoogleI had a tenancy over three years and they were consistently highly responsive and professional throughout. Deborah in particular was just excellent. Couldn't recommend more highly.
5/5
GooglePriory Management have been from day one the most professional and pleasant agency, dealing with everything swiftly and efficiently, (in sharp contrast with another local agency we dealt with previously), with access to an array of high quality tradesmen, and always going above and beyond. I can't recommend the team highly enough, with special mentions for Liam and Katy, who have been incredibly pleasant, professional and helpful from start to finish.
5/5
GoogleI was a tenant of Priory Management for over 12 years. From onboarding me through to courteous, efficient and effective relationship management throughout and the ease of exit at the end of the tenancy, they delivered an excellent, friendly service throughout. I cannot recommend them highly enough to landlords and tenants alike.
5/5
GoogleI am very surprised there are not many reviews about Priory. I rented a house in Kew through their company for about 3 years, and I couldn't recommend them more. From needing someone to fix appliances to locking myself out of my apartment on a Sunday (....), they've always been there to make sure I was okay and had everything I needed. Granted, some of their employees need a little bit of a reminder and a push to actually get things going, but they always do in the end. Most importantly, they are kind, understanding people and they take the time to chat and figure out possible solutions with you. They approach things with a logical but sensitive touch, which is lovely. They also take the time to research things for you and even recommend solutions and choices based on what they personally do and have experienced in all their years in the industry. When it comes to money and legal matters, I've never found a company more transparent with contracts, invoices and receipts. We went through 3 or 4 drafts of the contract initially before settling to the final one, because they really do listen to what you have to say and your concerns. Not to mention my landlord was wonderful throughout. A big thank you to Priory for taking care of me for the past 3 years and I hope we cross paths again in the future!
1/5
GoogleVery disappointed over quality of service. One member of the team does not appear to know what the other is doing, resulting, not only in them not turning up for their own appointment, but being unable to commit to any time of arrival. …
Dear Tom, We are extremely sorry for your experience on the day of your viewing. We value how our customers perceive us and we have fallen short in this instance. As the person you were dealing with no longer works here and this review is … More
5/5
GoogleRecently let 3 properties with Priory Managent. They were extremely helpful and efficient, making sure we had the right tenant for the properties. They dealt with all the paperwork without any problems and were easy to contact throughout the process. They manage my properties , taking away the headache of having to find reliable professional services. Thank you Priory
1/5
GoogleAbsolutely bunch of unprofessional people. They had a booking with me to show an apartment. 10 mins before my appointment I …
Thank you for taking the time to share your experience, and I sincerely apologize for the poor service you received. The handling of your viewing appointment was completely unacceptable and fell well below the standards we expect of … More
5/5
GooglePriory have always acted professionally and to a high standard of service. I have used them to find tenants for my properties for some years and have always been very happy with both the service provided and the quality of the tenants' referencing and checks. I would recommend them to any landlord
5/5
GoogleOver the past 10+ years I have used Priory Management as both a tenant (renting through them) and as a landlord (having them sell, rent and manage my own properties). They have always been great at finding quality tenants, arranging …
1/5
GoogleDon't ever use this agency! We're about to rent a house from them but in the last moment they said the property is not longer available and left us on the street. Be very careful with them!
4/5
YellThis rating might change in June
The rating I have given Priory might change after my tenancy formally ends later in the month of May, or early June. Watch this space.
5/5
GoogleI have rented properties for many years and have never had such a professional and personalised service as that provided by Debbie, James and all of the team. Thank you!
5/5
GoogleI have been very pleased in all my dealings with Priory Management. Very professional and responsive.
1/5
YellThe worst expirence ever
Don't use this company. We have payed deposit for a house and in the last minute they left us on the street. Hudge scam
5/5
GoogleThey are always there for any query!
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Priory LM's Richmond office has 28 reviews across two platforms: 26 on Google, 2 on Yell.
Priory LM Richmond is rated 3.8 out of 5 across all 28 reviews, and 3.8 out of 5 on Google from 26 reviews.
Priory LM Richmond, 16 Kew Green, Kew, Richmond, TW9 3BH.
