Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotI’m finding it impossible to find a…
I’m finding it impossible to find a house to rent I have fantastic reference but no guarantee
June · 7 February 2021
Agent replied · 23 October 2024
Hi June, Thanks so much for leaving us a 3 star review. We are sorry to hear that you haven't found a new home yet. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt's better than rightmove
It's better than rightmove, that doesn't have enough filters, but neither does zoopla,
Mr · 18 November 2021
Agent replied · 23 October 2024
Hi Mr Standfield,Thanks for leaving us a 4 star review. We're really glad to hear you are enjoying our website. We hope Zoopla continues to be useful for you in all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion, which we have passed onto the team who are responsible for our property experiences.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNot very helpful as soon as you tell…
Not very helpful as soon as you tell them your on universal credit
Joanne · 16 November 2021
Agent replied · 23 October 2024
Hi Joanne,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your bad experience.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you come across such a listing, it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGood site for property
Good site for property. Easy to understand financial situations of seller and buyer. Good work.
Abimbola.Wale · 9 July 2021
Agent replied · 23 October 2024
Hi Abimbola. Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI’ve tried to get viewings at several…
I’ve tried to get viewings at several houses, no reply at all?? On any of them??
Susi · 25 April 2021
Agent replied · 23 October 2024
Hi Susi. Thanks for taking the time to leave us a review. We're glad to hear you like our site but we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI set up an alert but don't get any…
I set up an alert but don't get any alerts for houses I would be interested in.
LuLu · 31 January 2021
Agent replied · 23 October 2024
Hi LuLu,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with our property alerts.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFound my dream flat!
Really helpful site. Lots of variety and allowed me to filter down my search to suit my needs.
Lucy · 2 November 2020
Agent replied · 23 October 2024
Hi Lucy, Thanks so much for your 5 star review. It is great to hear that you've had such a positive experience using our website so far, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck in finding your dream home!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYou have sent one property of a flat…
You have sent one property of a flat when I'm needing a house with a garage
Mark · 23 April 2021
Agent replied · 23 October 2024
Hi Mark, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat place to check out property in…
Great place to check out property in one place
Colin · 11 June 2022
Agent replied · 23 October 2024
Hi Colin,Thanks so much for leaving us a 5 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI cannot fault Zoopla but Agents don’t comply
I cannot fault Zoopla. Sadly some of the Agents don’t respond even when Zoopla contact them.
Haidee · 18 April 2021
Agent replied · 23 October 2024
Hi Haidee,Thanks so much for leaving us a 4 star review. We're really glad to hear you have had a good experience with our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI have left messages to 2 agents but…
I have left messages to 2 agents but there has been no response for a week.
Esther · 17 April 2021
Agent replied · 23 October 2024
Hi Esther, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThere are good places but it is hard to…
There are good places but it is hard to find a house with DSS and pets in Gloucester
Sylvia · 20 October 2020
Agent replied · 23 October 2024
Hi Sylvia,Many thanks for sharing your feedback with us. We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their's and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks.https://help.zoopla.co.uk/hc/en-gb/articles/360006053137We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBest out the bunch
I like the fact that you can see previous sales and listing on the same property.
Nana · 11 April 2021
Agent replied · 23 October 2024
Hi Nana, Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a good experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our New and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotA quick and easy way to find the…
A quick and easy way to find the characteristics of the property that meets you need.
Isabel · 11 April 2021
Agent replied · 23 October 2024
Hi Isabel,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and you're finding it easy to use. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotTakes away the strain.
Searching without travelling is great. Eliminates so many wasted journeys. So much easier to compile a true shortlist.
L · 17 October 2020
Agent replied · 23 October 2024
Hi L Fitzgibbon,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you find our site helpful and easy to use, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Best of luck in your property search!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe lad I spoke to was really polite…
The lad I spoke to was really polite and very helpful He listened and was very pleasant
Brian · 9 January 2021
Agent replied · 23 October 2024
Hi Brian,Many thanks for your 5 star review and for your feedback. It is lovely to hear you've had such a great experience with one of our agents, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBest yo search
Best yo search, you can find easily the property you want. Highly recommended!
Cesar · 28 October 2021
Agent replied · 23 October 2024
Hi Cesar,Many thanks for your 5 star review. It is great to hear your feedback and that you find our site so helpful. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Zoopla Support
★★★★★ 1/5
TrustpilotNo response from agents
Of all the mails sent to arrange a viewing, I did not get response from any :/
Mhk · 4 January 2021
Agent replied · 23 October 2024
Hi Mhk,Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted via our site haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotProfessional company
Easy to navigate site and input preferences. Excellent choice of properties
Christine · 18 February 2022
Agent replied · 23 October 2024
Hi Christine,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and that you find it easy to navigate.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotSame old properties every day
Same old properties every day. Website not updated so keep getting ‘sold’ properties
Faith · 26 October 2021
Agent replied · 23 October 2024
Hi Faith,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.You can manage your email alerts by following the steps in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBrilliant
Brilliant they are really good I love using the website
James · 9 April 2022
Agent replied · 23 October 2024
Hi James,Thanks so much for leaving us a 5 star review. We're very happy to hear you find our website this helpful.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotUseful Property market insight
I like the easy to understand way ZOOPLA presents the property market insights.
Ideas-Creative · 24 October 2021
Agent replied · 23 October 2024
Hi,Thanks so much for leaving us a 5 star review. We're very happy to hear you have found our website easy to use. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotUseful and good for looking at flats on…
Useful and good for looking at flats on the market, and other information related to properties.
Maija · 24 March 2021
Agent replied · 23 October 2024
Hi Maija,Many thanks for your 4 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotPlenty of choice which is updated…
Plenty of choice which is updated daily. Always reply to any questions asked.
Debbie · 21 October 2021
Agent replied · 23 October 2024
Hi Debbie,Many thanks for your 5 star review. We're very pleased to hear that you like the service that you have received.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.