Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA user friendly web
I have made use of Zoopla to buy two properties. Zoopla is indeed a user friendly web to help me in searching properties. I express my grateful to Zoopla. Thank you very much.
Derrick · 9 January 2021
Agent replied · 23 October 2024
Hi Derrick, Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. Congratulations on your new properties, we couldn't be happier for you! We hope we will continue to help and support you in all things property related.Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAt this point we've
At this point we've, both my Wife and I have been viewing properties. There's been a couple of properties suitable for our lives. And within our current valuation, however I've failed to keep their emails. But having said that, I doubt if they'd still be available by May/June 2022.However we're still on the look out. And during this time we're having the lounge redecorated, hallway recapped. When we come across a property, we'll be in touch, thankyou.
Stuart · 25 October 2021
Agent replied · 23 October 2024
Hi Stuart,Thanks so much for leaving us a 5 star review. We're very happy to hear you found some suitable properties using our website and we hope Zoopla continues to be useful for you in all things property related. Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotProperty prices ERROR
Property prices ERROR - they put a price down for your property and it stays on their site forever - even when the price is wrong and you complain and independently have a valuation - they do not remove their wrontg price - this makes selling your house difficult. I got my estate agent to remove my details from zoopla and still it stays on the internet causing issues with prospective purchasers. Avoid them to avoid problems
Jenni · 22 October 2021
Agent replied · 23 October 2024
Hi JenniThank you for taking the time to leave us your review.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla.co.uk Customer Services
★★★★★ 2/5
TrustpilotMissing Market valuation
Is a really great page, but the last update removes one of the most important tools: Market valuation. I understand is not as precise as it could be, but it gives you an estimate. Rather than removing it, it would be great if the algorithm becomes more precise with more time and data. Additionally, it could use a size filter so you can control with a nice range the size you'd like for your property, as in london this is more accurate than the number of bedrooms (you have 35sq meters 2 bed, or 90sq meters 2 beds).Happy to amend this to 5 stars if we get the Market valuation back.
Ruben · 17 March 2021
Agent replied · 23 October 2024
Hi Ruben, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. We appreciate all the feedback and suggestions you have provided. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource.We can confirm that any estimate removal is a temporary solution until the model deems new data reliable enough to give a higher confidence estimate, however, due to the model's automation, we cannot generate estimates for specific properties.Here is a Help Centre article that will explain in greater detail about how some estimates may disappear from our site: https://help.zoopla.co.uk/hc/en-gb/articles/360006389578Furthermore, our mission is to provide data on all homes in the UK - over 29 million currently and we would like to assure you that if we currently do not display an estimate price range for your home, please come back soon to check if we’ve added an estimate as we add new data all the time.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for house price estimates:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotYou have wrong information about a property sold
You have wrong information about 1 of the properties we own 2 West Lodge, Carrington Road Bonnyrigg Midlothian EH19 3HY your web site has it listed as being sold 2003 or 2004 my company bought this property October 2000 Dalhousie Developments Ltd SC 212253 we Changed the name of the company to AM Properties (Bonnyrigg) Limited SC212253 I think you are getting the Property mixed up with a commercial Building Unit 2 Dalhousie Business Park Carrington Road Bonnyrigg EH19 3Hy I would appreciate if you could put the correct address of the property that was sold Thankyou Alan McLaughlin (Director
Alan · 11 March 2021
Agent replied · 23 October 2024
Hi Alan, Thank you so much for taking the time to leave us a 3 star review and your feedback.We'd like to discuss this a bit more with you and we'll DM you for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThank you for your service.i had to…
Thank you for your service.i had to leave my husband in October due to horrible circumstances I'm with my sister in Essex and I want to go home back to Plymouth I'm looking for a 1 bedroom flat but you send me house share not looking for house share plus I need to find a landlord that will take me because at mo I'm getting universal credit my husband is not giving me any money if you can help with this thank you for your time helen Vickery xI
Helen · 22 February 2021
Agent replied · 23 October 2024
Hi Helen,Thank you for leaving us a 4 star review. We're sorry to hear about your negative experience with our property alerts.We'd like to assist you with this and we'll DM you with more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat for the search
I love Zoopla, It's a great website to use when searching for homes and when you have thoughts about where you want to live and what you want in your house ten you can type it in and it shows you all of the properties matching your search :) I think that when they have sold a house they should take it off Zoopla though because they just get people's hopes up when it's already sold. Zoopla should take off the house as soon as its brought instead of 2 weeks later
Lola · 22 February 2021
Agent replied · 23 October 2024
Hi Lola,Thank you so much for taking the time to leave us your 4 star review. It's great to hear how much you like our website, and we hope we continue to help and support you in all things property related.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to ‘sold’, we request they mark the property as ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI find your ads extremely good full of…
I find your ads extremely good full of all the information I need.Unfortunately it all goes wrong after I ask for more details. On Monday I saw a house that fitted our requirements perfectly in every way, location size everything. I emailed the agent immediately and calle but despite emailing and calling 3 times since I have not even had a call back and I think that lets you down.It gas happened with 3 different properties this week and with the market in Cornwall being so busy we have lost out.
Pam · 12 February 2021
Agent replied · 23 October 2024
Hi Pam,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you find our website useful, and we hope we continue to help and support you in all things property related. However, we are sorry to hear about your bad experience with agents on our website.If the agents you contacted via our site haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Best of luck with finding your new home!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI saw a house for sale on your web page…
I saw a house for sale on your web page and showed interest by sending an email I further back it up by calling the head office , and was told that the email was on the screen as we were speaking. I was further advised that the local branch will call 1st thing on Monday that pass, when I did not receive any phone call , from the branch office , I gave the branch office a call and at the tent department, the lady I spoke with said the sales department will give me a call I know is a week ago and my slot for viewing has gone pass without a phone call
Ms · 8 February 2021
Agent replied · 23 October 2024
Hi Ms B, Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted via our site haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHopeless Automatic Valuation
Yesterday I looked up the Zoopla automatic valuation for my home. The figure was hopelessly low.We live in a big old Victorian semi. The other half of our semi is essentially identical to our house. However, the automatic estimate for the other half is £577k (it sold in 2016 for £430k), whereas ours is only £323k, 44% less. This gives a very unhelpful first impression to a potential buyer, who may assume immediately that a house is over-priced without going to the cost and trouble of a surveyor’s valuation.The Zoopla figure will cause us significant difficulties when we come to sell the house. However, there seems to be no way of appealing against it. This is extremely unfair.After posting this review Zoopla contacted me. They wouldn't review the estimate or the faulty background data that led to it. The most they agreed to do is to remove the estimate figure. This isn't a good response because it doesn't tackle the underlying cause of the problem - faulty data or a faulty algorithm. They must be giving out a lot of other poor-quality information that many house-owners have never noticed.
Tony · 6 February 2021
Agent replied · 23 October 2024
Hi Tony, Thanks for taking the time to leave us a review. We understand that a lowered estimate was displayed for your property, so in order to resolve this issue we have removed it from your property, to avoid a price you see as unfit .We can confirm that the removal is a temporary solution until the model deems new data reliable enough to give a higher confidence estimate, however, due to the model's automation, we cannot generate estimates for specific properties.Data might be available for your property that has not been processed yet which means a more accurate estimate will take time. When new data gets fed into the AVM, if that data relates to your property it will be reflected on our website with a price estimate.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is an excellent website for…
Zoopla is an excellent website for property professionals as well as ordinary folk who require information regarding their existing property or their search for a new one.
David · 8 January 2022
Agent replied · 23 October 2024
Hi David,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotInaccurate valuation
I bought a house as a rental in December 2018 for £158k. It has been renovated and extended via a £35k spend. The Zoopla estimate says £140k to £180k - I asked a local estate agent for a valuation which came in at £220k. I have sent this to Zoopla and asked them to revise their estimate, but they have refused to do this, saying their system of estimating is accurate! This has now prevented me remortgaging the property for it’s true value given mortgage values will not visit the property. I have escalated it with Zoopla but they have not responded.
Andrew · 29 January 2021
Agent replied · 23 October 2024
Hi Andrew,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotAgent super nice....unfortunately the…
Agent super nice....unfortunately the landlord didn't accept us( me and my girlfriend,they said they accept the other offer).Can somebody explain to the landlords and the agency's about the furlong scheme. Seems to me they are afraid to rent the properties because of this situation. And please.... to find in this hard times a 3rd person (guarantor) it's almost impossible. P.S: U don't have to reply to my feedback. P.S: And please, on the descriptions of the properties, write all requests. Thank you.
Tobbyone · 29 January 2021
Agent replied · 23 October 2024
Hi,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience.Zoopla is a property portal which allows estate agents to advertise properties across the UK and Overseas. Thus, we have a large database of qualified agents who can help you with your questions whose details are can be found in the 'Find agents' section of our site: http://www.zoopla.co.uk/find-agents/Alternatively, please feel free to review our customer help center to further understand the offering Zoopla can assist you with:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotA studio which is in great disrepair…
A studio which is in great disrepair according to Zoopla is worth £100k more at average value than my 3 bed newly refurbished home next door. The algorithm for pricing needs significant work.
Dom · 27 October 2020
Agent replied · 23 October 2024
Hi Dom,Many thanks for sharing your feedback with us. We're really sorry to hear you feel this way about our valuation model.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates due to which discrepancies in values are not unusual. Our aim is to provide the most accurate estimates. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any Automated Valuation Model to deliver an accurate valuation.We would like to discuss your property details further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotYou keep properties on when no longer available
You keep properties on here way after they are taken! Absolute waste of time and effort ringing up and chasing up emails all the time because no one gets back to us to find the properties went upto a month prior. Need to get a grip of the letting agents and stop allowing them to waste peoples time in order to look busy when they aren't. I mean, busy ignoring phone calls and emails of course, but not with houses.
CustomerGem · 22 January 2021
Agent replied · 23 October 2024
Hi, Thanks for taking the time to leave us a review and we're sorry to hear about your negative experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which you believe are no longer available, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Alternatively, you may call the agent on the number displayed on the listing and ask to speak with their branch manager directly.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotRecommend Zooplma!
Love browsing Zoopla to keep updated on the property market. Information is easy to access maps, floorplans, sales history, etc. Have been reading the Zooploma articles for the first time, excellent very informative.
E14 · 20 October 2020
Agent replied · 23 October 2024
Hi,Many thanks for your 5 star review. It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotFind a New Home Soonest
Zoopla suits me as a platform to finding the perfect property. I’ve found so many hidden gems just by looking on Zoopla that I would not otherwise have known were for Sale. The housing market has changed a lot in recent years and it’s not important to advertise using a board planted in the garden anymore nor is it necessary to employ an Agent from the high street. Zoopla fulfils a gap that was open by showing a much broader selection of homes and many are unusual so get snapped up quickly. I always go to Zoopla first when I’m looking at properties as theirs is the most comprehensive selection to choose from.
Georgie · 16 January 2021
Agent replied · 23 October 2024
Hi Georgie,Thank you for sharing your lovely feedback with us and for leaving us a 4 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotMy Situation
I feel like I am wasting my time to find a property to rent and don't always get any response from the agent or the landlord. I am very serious about moving back home to Manchester to be near my poorly father. I also have mental health problems and have heart disease. I am on Universal Credit and feel that I am being discriminated against it. I am here in Wilmslow on my own no family or friends and the loneliness is unbearable and also been harassed by a neighbour. I am worried about my welfare and state of mind so I am trying so very hard to move. The sooner the better for my own sanity. I have not got any problem with the Zoopla site.
Catherine · 4 January 2021
Agent replied · 23 October 2024
Hi Catherine,Thank you for leaving us a 5 star review. We’re really sorry to hear some of the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Also, we prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their's and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks.https://help.zoopla.co.uk/hc/en-gb/articles/360006053137We do have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThe concept of searching online is good…
The concept of searching online is good but let down by its constituent parts. For instance one agent advised a reality tour was available but the link provided failed to show a film.It was frustrating that participant agents did not open for business week ending 31/12/20 which meant that I could not market my property or view what was on the market.My wife and I were both available for viewings that week but now the holidays are over, my wife is back to full time work so daytime appointments to view will be more difficult.
Roger · 4 January 2021
Agent replied · 23 October 2024
Hi Roger,Thank you very much for leaving us a 4 star review and for your valuable feedback on your experience with some of the marketing agents. We’d hate for you to miss your dream home so whenever you come across a property you like, please ensure you contact the agent directly on either their phone number displayed on the listing, or using the Contact button on the house details page.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We do have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance with your property search or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your next home!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAbsolutely awful service
Absolutely awful service. I called up 4 times to try and arrange a viewing for a property but never heard anything back even after promising they would. If I was a landlord using them I would change agencies immediately, they have people desperate to view their properties but they end up staying on the market for ages because they can’t do their job properly. I was desperate for a house as the tenancy where I was currently was ending soon and was almost made homeless because of their incompetence.
Madison · 20 December 2020
Agent replied · 23 October 2024
Hi Madison,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotYou should ban Spacelet "agency"
You should ban Spacelet "agency", they are taking money first, and then not showing homes like advertised. I paid 2 times. First time for the flats that was different price in advert, and second they didn't even showed me the flat i wanted. They are scammers, and you allow it. I put 2 stars because the other agencies are proper legit!
Snezana · 22 June 2023
Agent replied · 23 October 2024
Hi Snezana,Thank you for leaving us your feedback, however you will need to respond to the separate request for your contact details.We will then be able to DM you for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhat a load of rubbish.
Zoopla cannot even transfer the basic information over from the land registry. Zoopla shows my property as semi-detached when land registry clearly lists as detached. Such bad quality of data and for something so simple to get right. I reckon someone with not much experience of coding could get this to work within minutes.
Djasonp · 16 December 2023
Agent replied · 23 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotCause I haven’t found anywhere to live…
Cause I haven’t found anywhere to live and it’s against the law now to discriminate against and say no DSS that’s all private landlords and your guaranteed your rent much more than working people and you only have to look at impact Covid has had. Also not every homeless person drinks or takes drugs or is a lazy layabout who doesn’t respect other people’s property. I am 55 female and I have never had so much trouble finding a place private that’s gonna allow a pet with xtra deposit in my hometown and I’m homeless thru domestic violence and rape so please Zoopla and landlords/ladies don’t judge everybody on DSS please but to repeat it’s illegal now to put no DSS. Look it up. I’m medically retired now. But I pay rent and on time and would never want , not that it’s my fault but to be stuck without family or friends to turn to and for 15 years I’ve rented and had a pat or two and never been any issues with rent or being on housing benefits so stop judging and start offering please as think of me in this shelter with no one loneliness and no pets to love and be loved and have my family again my animals and me. THANKYOU. MsG kop
Ms · 12 December 2020
Agent replied · 23 October 2024
Hi Di, Thanks for taking the time to leave us this review and we're sorry to hear of this negative experience, We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their's and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks.https://help.zoopla.co.uk/hc/en-gb/articles/360006053137Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe site is easy to use but we are…
The site is easy to use but we are still having problems getting a property as the letting agents are not replying to my enquiries and landlords are false advertising in the fact that they are saying pets considered and even asking for extra money to cover pets then,when an enquiry is made,saying no pets. When i query this i am told they have to put this on. this is unfair and misleading. We have offered for the agent and landlord to meet the dogs but we are still not getting viewings.
Susan · 1 December 2020
Agent replied · 23 October 2024
Hi Susan, Thank you very much for leaving us a 5 star review. We really happy to hear that you find our site easy to use but we are really sorry to hear about the struggles you have been having with your property search on our site.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, when uploading their properties to Zoopla we request they mark the property as either 'sold', 'let' or ‘pet friendly’ if this is the case but unfortunately it seems sometimes this is not done resulting in our users finding listings in search results they did not expect.Every home advertised on Zoopla is listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible.We are continually in the process of investigating the misleading listings which are published on our website and we do take them very seriously. It is valuable feedback and ideas from users such as you that help us to continue to develop and make Zoopla a more useful resource for all our users. Thus, we do appreciate it when users send us examples of any incorrect information so that we can update our records as soon as possible.If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Furthermore, if the agents you have contacted haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
