Trusted Agent profile · Richmond upon Thames
★★★★★
1,677 reviews across 2 platforms
23 Hill Street, Richmond-upon-Thames, TW9 1SX, Richmond upon Thames, TW9 1SX
Part of Knight Frank, see every office.
Knight Frank's office in Richmond upon Thames, at 23 Hill Street, is rated 4.9 out of 5 across 1,677 reviews on two platforms, including 200 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service
Ehteshaam Ahmed was extremely helpful when I raised an accounts query. He looked into the problem and has made various amendments which will hopefully prevent it being an ongoing problem. Excellent service!
Thank you Yvonne! It was a pleasure assisting you in chasing for the rent. Please let me know if you require assistance in the future and I will be more than happy to help.Kind regards,Ehteshaam
5/5
TrustpilotJosh Ward Brickett…
It’s a pity that Josh Ward Brickett only got to serve me from 2023 onwards till today. It would have been fantastic if I have had the opportunity to know him earlier because he was ever so helpful so obliging and interested in whatever he’s tasked to do. He’s someone who can be depended upon for assistance when you need an urgent attention thereto. Yes he’s a truly a good and reliable person. I wish Josh Ward well in his future endeavors. Thank you.
Thank you very much Lee. You have been a pleasure to work with, and I am pleased to have been there each time you have needed me. I wish you all the best and a prosperous rest of 2024. Best wishes, Josh
5/5
TrustpilotDaniel at Knight Frank is excellent!
Daniel has been very efficient and professional in the management of our properties. I can highly recommend Daniel and Knight Frank Lettings and Management Services
Thank you for your very kind words, it’s a pleasure working with you and the management of your properties.Warm regards,Daniel Lloyd
5/5
TrustpilotMark Johnson can be trusted.
Mark Johnson has been quite devoted to my wishes and also open about the status of the apartment I visited. Top service !
Thank you so much for the kind words, and we hope to be able to help you again in the future.All the best,Mark
5/5
TrustpilotPhillip Dunn - Best property manager
I can't stretch enough what a great experience to have Phillip look after any queries I had the past months (which is truly rare in most property management firms). Overall amazing experience so far with Knight Frank, they simply take it to the next level and put in place an emergency number you can call outside working hours and it does live up to the standards one would expect ! I got them sending me a plumber on a Sunday less then 2hrs after making the call … can’t beat that ! and that’s just one example.
Thank you, Karima, for your kind words. It has been a pleasure looking after your tenancy. I wish you all the best for the future. Phillip
5/5
GoogleI would highly recommend working with Charlotte Mantle from Knight Frank in Richmond! This was my first time working with an estate agent I could not have been happier. Charlotte was always available for questions and helped make the process as smooth as possible. She is fantastic and I would happily work together again. Thank you Charlotte!PositiveResponsiveness, Professionalism
It was a real joy helping you to find your perfect first home. You remained patient, communicative and friendly throughout the whole process and trusted me to guide you with your purchase. I wish you all the best in your new home and hope you’ll be very happy living in Richmond.
5/5
TrustpilotThank you
Very happy with the support provided in managing my rental property lease renewal - thank you to Nicole Fingerhut and Liv Cross.
Thank you Michael for your kind word. We have both enjoyed working with you and we are both looking forward to working with you in teh future. Liv and Nicole
5/5
TrustpilotVery happy with Knight Frank’s…
Very happy with Knight Frank’s services. Ellie and her team did a great job in finding a suitable tenant and in ensuring that the tenant’s move in process was smooth. Would definitely recommend the Knight Frank team.
Thank you so much for the kind review, it is much appreciated. I am glad we were able to help secure a great tenant.Ellie
5/5
TrustpilotCharlie was a great help in my…
Charlie was a great help in my apartment search. He was very friendly and answered all of my questions during the viewing he arranged.
Hi Jude, I’m glad I could help you along your property search and I wish you all the best going forward in London.
5/5
TrustpilotPhillip Dunn is an exceptional property manager
Phillip Dunn is considered and well-informed, and so offers valuable advice. He is prompt; efficient and conscientious, and so is able to deliver on that advice. He is an exceptional property manager.
Hi Ben,Thank you for trusting me to look after your property for the last few years, it really has been a pleasure. Phillip
5/5
TrustpilotQuick response
Joanna and Daniel have always been really responsive and professional when we needed repairs.
Thank you Laura for your kind review and for taking the time to leave your feedback. Thank you. Joanna and Daniel
5/5
TrustpilotKnight Frank excel in the "modern house" market
I appointed Knight Frank in Bath to market my property in the surrounding countryside, which is an unusual one - highly designed, with an unconventional living space - that requires a creative approach. It was therefore a choice between Knight Frank, as a well-networked local office with a strong established brand, or one of the more recent entrants specialising in niche properties. On the basis of my discussions with Francesca Leighton-Scott, and her wish to push the design/architecture angle hard, I chose Knight Frank. I am so glad I did! Their approach has been superb, with all the tailoring and perfectionism of an architect (or the owner of such a property). That includes amazing photo shoots - two, not one, at my request - a stunning brochure with well-crafted text which I co-authored, and a round of journalism, including successfully landing Sunday Times "Property of the Week" for me. Last but not least, the visits themselves have been conducted not by a junior agent but by Steve Dean, a former business owner who spent hours with me getting to know the property and all the thinking behind it, building a real rapport with me and a passion for the building. He then conveyed this to viewers to remarkable effect (all have commented). In summary, this has been a Rolls-Royce service from an elite outfit. The firm's establishment-friendly brand and good reputation are complemented, at Knight Frank Bath, with an astute and stylish engagement with the "modern house" and "designed" market. Many thanks to the team of Fran, Steve, Phoebe and Florence. Superb, and I would recommend them wholeheartedly to anyone with an interesting property to sell.
Thank you so much for this Tim, it is great to know that our collective efforts as a team are creating such a positive experience for our clients as this is exactly what we strive to do! We have all thoroughly enjoyed working with you to date and look forward to continuing to build this relationship in the future. Kindest regards, Fran, Steve, Phoebe, Florence and the Bath Knight Frank team.
5/5
TrustpilotStine at Knight Frank
Stine was being incredibly helpful and efficient in helping us find and rent the perfect apartment for us in Notting Hill. She was always available, helped guide us throughout the process, and was always incredibly friendly. 5/5!
Dear Carl, It was a pleasure to assist you and William to move into your new flat in Notting Hill!Enjoy your time there, and feel free to reach out for any assistance you may need in the future.All the best,Stine
5/5
GoogleAfter many weeks of viewings with other agents, once we approached Knight Frank they quickly understood exactly what we were looking for and found a lovely property for us. The whole team are professional, friendly and responsive and we would like to thank them all, in particular Chloe and Ewelina.
Thank you Gill, I’m so pleased we could help find the perfect property for you.
5/5
TrustpilotWe had very satisfying experience with…
We had very satisfying experience with Vinoath Selvakumar from Knight Frank who helped us find a property rent. He's very responsive, professional and helpful. There was some issue with the landlord of one of the apartments we viewed but he succeed to help us find an alternative that we are satisfied with.
Dear Mandy,Thank you for your kind words.All the best in your new home.Kind regards,Vinnie
5/5
TrustpilotVery efficient service received from…
Very efficient service received from Dan from Renewals. Our rental agreement was up for renewal/extension, Dan was very helpful and quick in providing the needed information.
Thank you ever so much for your kind response, it was a pleasure to assist. Do reach out if you need anything further!
5/5
TrustpilotThe property manager Jason Nwimo was…
The property manager Jason Nwimo was newly appointed, he's been very responsive and take swift action to resolve all issues related to the tenants and the property. Big thumbs up.
Dear Stephen, Knowing that you have taken the time to share your positive experience with others is incredibly rewarding and serves as a testament to the hard work and dedication of our team here at PMWe are thrilled to hear that you are satisfied with the level of service provided by Knight FrankIf there is anything else we can assist you with or if you have any further feedback or questions, please do not hesitate to reach out. Warm Regards,Jason
5/5
TrustpilotLovely Experience
This was my first time working with Knight Frank, and I was fortunate to meet Louna. She was incredibly helpful throughout the entire process, assisting us with negotiations and resolving issues, ensuring everything went smoothly right up until we moved in. Overall, I am very satisfied with the experience. Thank you, Louna, and thank you, Knight Frank. I highly recommend working with them if you have the chance.
Dear Elaine, Thank you for your kind words. It was a pleasure helping you and Tracy securing your new home. I wish you the very best for this new chapter.Kind regards,Louna
5/5
TrustpilotOutstanding personal service
Outstanding personal service Helen Waddilove was our rock and helped us through complex unsettling events but we all worked together and sold our house.Helen was always informative helpful and proactive
Thank you so much for your lovely review, despite a little bit of a bumpy ride we got there in the end. Thank you for your proactiveness and your cheeriness at all times. Let me know if I can ever help again. Best wishes Helen
5/5
TrustpilotJade is a superb advisor
Jade is a superb advisor - when I was buying my flat, she handled what was at times a difficult transaction calmly and smoothly. She goes above and beyond, and always with a smile. She was, and will continue to be, my go to person for anything KF. Thank you Jade.
5/5
TrustpilotExperience was great mainly because of…
Experience was great mainly because of the reactivity,the kindness and the professionalism.i delt essentially with Toru and Omar for the handover.
Dear Othmane,Congratulations on your new home.It has been a pleasure to assist you and we look forward to helping you again in the future.Kind regards,Omar Areef & Toru Yoshioka
5/5
TrustpilotThe utmost professionals
The utmost professionals. Have made the whole process of selling our home very straightforward. Took care of all the details and their communication has been fantastic. Highly recommended.
Thank you so much for your kind words. Much appreciated, and we hope all goes well with the move.
5/5
TrustpilotPATRICIA PATRICIA PATRICIA!!!
PATRICIA PATRICIA PATRICIA!!!! Knight Frank is very lucky to have someone like Patricia Tumba in their team. She was so helpful and always there for me with a welcoming voice. Trustable, competant, comfortable to work with, reachable, helpful, cheerful. I cant thank her enough. She never give me hard times. I was also working with foxtons and the guy was always calling me making annoying rules. Everything with dear patricia was smooth.
Thank you Dilhan for such a nice review! I am glad I have been able to make this whole process easy for you. I am always available should you need help with anything else.Thank you once again for trusting us to let your property.
5/5
TrustpilotMaisie & Adam were both incredibly…
Maisie & Adam were both incredibly helpful and swift in all aspects of the purchase of our first home, providing added context & assistance to ensure all went as smooth as possible.
We have loved looking after you both, we hope you enjoy living in your new home. All the best, Adam & Maisie.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Knight Frank Richmond Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
