Trusted Agent profile
★★★★★
29 reviews across 1 platform
Parkway House, Richmond upon Thames SW14 8LS
James Anderson's Richmond upon Thames office at Parkway House is rated 3.2 out of 5 across 29 reviews on 1 platform. Checked 9 October 2026.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotA token of gratitude and satisfaction
A token of gratitude and satisfaction. I’ve been renting a place with JA in Putney for over 3 years now. From all agents i already dealt with in my time in London, they were the most fair, reasonable and helpful. Whenever I needed their assistance they didn’t hesitate. I’m very happy and highly recommend them.
5/5
TrustpilotWest Putney sale success
We recently sold our property in West Putney through James Anderson. They did a wonderful job in taking us through the process from beginning to end. We bought the house through James Anderson 17 years ago and was not disappointed by choosing them again to market it for us in 2024/25 We achieved our goal and within the time frame to secure the property that we wanted in Sussex. It was a tricky process securing our next property and they seemed to help us (the various agents in Sussex) and the buyer stay on track throughout. We cannot thank the team including Graham, Mark and Lana enough. Mark started the process with knowledge and tact to steer us through the initial phase to understand the realistic prospects with marketing and Graham found the perfect buyer within a very short time frame. Lana helped us over the final hurdles to completion. A good team and always available. Thanks AGAIN!
1/5
TrustpilotTerrible
We went to enquire about properties to rent last Saturday at the Putney branch( south west London) and spent quite some time with what seemed to be a very inexpert agent who showed us few property from their database:we chose three that looked promising, we then agreed with another agent Miles Morgan who looked like the one in charge that told us he would call us the next Monday to agree on a day, possibly a Saturday to go and see them.
Dear Patrizia, Firstly, I apologise that you feel mislead and have been left frustrated following your visit to the branch on Saturday. The lady that you initially sat down with on Saturday is a new member of the team and is still learning the ropes, so may not have ascertained all of the necessary details from you before suggesting some potential properties for you to view. Following Miles’s conversation with you on Monday to try and fully understand further your search requirements, our understanding is that there are three of you looking to move in together (two cousins plus a friend). Unfortunately, in the current market it is unlikely that a Landlord will accept three people in a two bedroom property, which I think is what Miles was trying to convey to you. I’m sorry if he came across in any way rude or patronising but I assure you this was not his intention. He always prides himself on excellent customer service and receives great feedback from both Landlords and Tenants. He has asked me to pass on his apologies. We would love the opportunity to try and find you a nice three bedroom property but will respect your wishes if you would prefer not to deal with James Anderson moving forward. It would be good to speak with you, I have called and left a voicemail. Feel free to contact me on 0208 394 5385. Kind Regards, Leigh Pay (Putney Lettings Manager)
5/5
TrustpilotEasy Peasy
James Anderson East Sheen and especially Henry Ritchie really pulled out the stops for us given our time sensitive requirements for the move. every aspect was covered and the follow up once we had moved in was exemplary. If you are reading this go with James Anderson
1/5
TrustpilotCame for a viewing today at 6pm
Came for a viewing today at 6pm. I warned the negotiator, Harvey Janaway, that i’ll likely be a few minutes late as it would be a bit tight with work. He said ‘no problem, I have a viewing at 6:15 so if you’re late you can do it at the same time, I’ll wait around either way’ I arrived at exactly 6:15 and he wasn’t there. No call from him, and didn’t pick up his direct dial. Absolute disgrace, complete waste of my time, won’t be using them for my property search.
5/5
TrustpilotI have to thank Kav for his amazing work …
I have to thank Kav for his amazing patience in getting my sale over the line. What should have been a simple transaction turned into a bit of a nightmare but Kav stuck to it. Thanks for all your help.
1/5
TrustpilotIf you wonder why estate agents have a…
If you wonder why estate agents have a bad name then look no further than this company. James Anderson will do anything to take the fee; including breaking contracts, deception and last minute hidden deals. This is all on top of them forgetting/not caring that their actions directly effect people’s lives. This company need to take a long hard look at the way that they operate because karma will catch up on them. Avoid not only because of the terrible service but because they are morally corrupt.
Dear Stef / Joe Croft, I am disappointed to see this review, especially as your partner thanked me for looking into your complaint in his last e-mail to me. To be clear, you were not buying the house through James Anderson. My company were asked by the owner to sell the property and we simply complied with this request. I do not condone gazumping and wish that the government would act to eradicate it for the benefit of everybody, Estate Agents included.
5/5
TrustpilotExcellent support and communication...
Sheridan Carpenter has been incredibly helpful in assisting me and my partner house move. We're very excited about or new property and know she will support us through our tenancy. I am very pleased with her professionalism and advice. She has been helpful, reliable and provided excellent assistance and communication.
1/5
TrustpilotI am utterly disappointed with the…
I am utterly disappointed with the service provided by Laurie-ann, the estate agent. I had booked a viewing for a house through James Anderson Barnes and was initially quite excited about the prospect. However, my experience quickly turned sour.
Dear JTKL, Thank you for your comments regarding the service you recently received. It was very disappointing to read your review, especially when LaurieAnn’s clients always speak so highly of her service and attention to detail. We are sorry to learn of your experience and would certainly like to speak with you to find out more. We have tried to identify you via our records but are unable to do this and your name is not associated to your review. Would you be so kind as to call me on 0208 487 9294, so that we can discuss and further understand the circumstances of your experience. Kind Regards, Patrick Connolly (Lettings Director)
1/5
TrustpilotDreadful company.
Have just read about this appalling company in the Daily Telegraph Katie Morley column.They seem to be utterly dysfunctional incompetent and uncaring.The way they treated their client was a disgrace.Apparently they are now being taken to the Property Ombudsman.Good.
4/5
TrustpilotJake C and Michael B were very helpful…
Jake C and Michael B were very helpful through our house buying process. They kept it on track so we achieved our aim of moving by our target date.
1/5
TrustpilotNo privacy with these guys.
These guys tend to enter a tenants home without their knowledge. This could be at any given time, even when your asleep in bed. When then confronted they give you attitude and act as if trespassing is perfectly normal. After they did this to us several times we saw no other solution than to move house.
Dear T de Jong, Thank you for your review which I understand is in relation to a property you rented through us in 2016. We have tried to contact you this week to discuss further and would welcome a call from you to review your concerns. Kind regards, James Anderson Estate Agents
5/5
TrustpilotSheridan Carpenter was simply lovely
Sheridan Carpenter was simply lovely! So engaged and helpful, having a professional and caring sales person like her makes the tedious search for an apartment a much more joyful experience!
5/5
TrustpilotJames Andrson Sheen
The guys at James Andrson in Sheen were great and handled all my viewings and subsequent sale really efficiently. I wouldn't hesitate to recommend them.
1/5
TrustpilotStay clear
The worst experience as a Tennant with them. I would not go near this agency, be ware they make a mockery of one’s most precious thing- our home.
1/5
TrustpilotAs a landlord my experience with James…
As a landlord my experience with James and Anderson agent was the worst I have ever done.They provide me with new tenants and after 6 months they stay in the property the destroy it.
5/5
TrustpilotJames Andersen Estate Agents set the standards for local estate agents
Jack Gardiner and William Hatch provided a top quality professional service in marketing my Putney property. Their local knowledge and in-depth detailed presentation was very reassuring and their fee structures were accommodating and realistic. With a strong client list you get immediate interest. Highly recommended!
1/5
TrustpilotJames Anderson are unethical
James Anderson are deceptive, unprofessional and unethical. If I could give them zero stars I would.
Dear Ms Giles, I have no record of you on any of our databases. Please can you contact me directly to discuss your review as I would like to help? Many thanks, Peter Davey 020 8487 9188 peterdavey@jamesanderson.co.uk
1/5
TrustpilotDeceptive crooks
The most untrustworthy, selfish estate agents I have had the displeasure of dealing with.
Dear Stef / Joe Croft, I am disappointed to see this review, especially as your partner thanked me for looking into your complaint in his last e-mail to me. To be clear, you were not buying the house through James Anderson. My company were asked by the owner to sell the property and we simply complied with this request. I do not condone gazumping and wish that the government would act to eradicate it for the benefit of everybody, Estate Agents included.
5/5
TrustpilotJust completed a purchase
Just completed a purchase. JA has a great team in Barnes, and hugely appreciative of Graham’s efforts - patient, calm, knowledgeable - excellent.
1/5
TrustpilotReally poor estate agents who don't…
Really poor estate agents who don't take the time to listen to your requirements and then waste your time trying to show you properties which are unsuitable. There's no shortage of estate agents in South West London so avoid these guys if you can.
5/5
TrustpilotExcellent, unbeatable service. Thankyou
Excellent, unbeatable service over the years from James Anderson, Barnes: selling, buying, renting out and Management and finally selling again.
5/5
TrustpilotBrilliant experience
Our experience with James Anderson for buying a property was brilliant.
5/5
TrustpilotReally helpful and efficient…
Really helpful and efficient throughout. Staff were really friendly, easy to make contact with, and professional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
James Anderson's Richmond upon Thames office has 29 reviews across 1 platform: 29 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
James Anderson Sales is rated 3.2 out of 5 across all 29 reviews, checked 9 October 2026.
James Anderson Sales, Parkway House, Richmond upon Thames SW14 8LS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.