Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHead and shoulders above the others…
I have worked with Hamptons since 2014 and can honestly say that I've enjoyed every day. Before I began working with them I had worked with other letting agencies but none of them come close to the standard I have witnessed at first hand for over eight years.Hamptons are head and shoulders above the many other lettings agencies in the area - county actually. As is the property manager Jennifer Powell. She is excellent at dealing with landlords and tenants alike as well as trade professional like myself. I have never heard an ill word spoken about anyone at Hamptons or indeed Hamptons themselves and am extremely proud to represent them as an independent contractor.
Stuart · 25 July 2022
★★★★★ 5/5
TrustpilotNicole Drackett has been great!
Nicole Drackett has been really helpful organising key replacements. She’s been quick to respond and chase suppliers when needed and Has been really friendly in her communication with us.
Thomas · 17 November 2022
★★★★★ 4/5
TrustpilotWe have a number of properties managed…
We have a number of properties managed by Hamptons. David has been immensely helpful in terms of us being able to provide our tenants with a high level accommodation
Sarah · 17 November 2022
★★★★★ 5/5
TrustpilotHave been with Hamptons for 4 years now…
Have been with Hamptons for 4 years now and its been made incredibly easy because of David Whiting. All issues that come up are dealt with quickly and efficiently. I never have to worry about any works not getting done as I know he is chasing contractors and on hand to contact if I have any questions!
Grace · 30 April 2024
★★★★★ 1/5
TrustpilotHard to reach by phone
Hard to reach by phone, emails routinely ignored, and maintenance issues go unresolved for months. When problems are finally acknowledged, the response is slow and dismissive. Feels like tenants are treated as an afterthought.
Luther · 17 April 2025
★★★★★ 4/5
TrustpilotPatryk Lehmann - Property Manager
Patryk took over from a very lack lustre property Manager at the beginning of the year and so far so good. Very attentive, well organised and willing to go that extra mile to appease.A few issues that he will address on my behalf so let's wait and see how that works out but very confident in his ability 👍.
Marc · 18 March 2024
★★★★★ 4/5
TrustpilotHamptons Godalming
We have just sold our house through Hamptons in Godalming and would highly recommend the whole team. Lead by Jake who did our appraisal, negotiations and guided everything forward in the background. Pippa who showed numerous people round with continued enthusiasm and flexibility on time. Ross who looked after the subsequent sale (which became quite protracted due to our buyers first buyer pulling out on day of exchange!). He worked hard with all parties to ensure we got over the line the second time. I also felt it important to have an agent with a high street presence in my local town which is no longer the case for many agents.
Anne · 8 July 2022
★★★★★ 4/5
TrustpilotExceptional service
As a landlord of two let properties managed by Hamptons Maidenhead,we've been impressed. The team is unfailing courteous in dealings with ourselves, tenants and with tradesmen for maintenance & repairs. Their email and telephone communications invariably are timely and clear.Our primary dealings have been with Camilla Askew, Judy Palethorpe and Sarah Kinsella, but all of the team deserve plaudits.
Leo · 23 May 2020
Agent replied · 22 December 2024
Thank you for your review, feedback of this nature is very important to us and we look forward to sharing it with the team. Thank you again.
★★★★★ 1/5
TrustpilotKingston branch - Extremely poor form
Extremely disappointed by the service. After a recommendation from a friend, we had regular contact with Malte Lau. Unfortunately his own interests came before that of his customers. It’s a real shame as Hamptons had such a positive reputation and now I will be telling friends and anyone who will listen to avoid them due to the actions of one employee.
Sally · 2 August 2019
Agent replied · 22 December 2024
Thank you for leaving us a review. Whilst we have no record of you on our system, we understand you may be posting on behalf of a customer we recently worked with. We have looked into his experience as a whole and whilst we do understand how unfortunate it is when a seller moves to a higher offer, it is ultimately their decision. We appreciate how disappointing this must have been for you but we cannot see an instance where Malte Lau has not offered a high level of customer care and followed procedures. Please rest assured we take customer service very seriously and despite this set back know the team are more than happy to help continue in assisting you with your search. Thank you again for providing us with your feedback, whilst you may not opt to use our services again, we do wish you the very best of luck with any future purchase.
★★★★★ 5/5
TrustpilotGreat service provided by Renae
Great service provided by Renae, she was professional and worked with us while finding a rental property. She found us the perfect barn that ticked all of our boxes. She was permanently on call to advise us and very friendly throughout. As a tenant or landlord you would be thoroughly impressed by the service provided.
Thomas · 12 May 2021
Agent replied · 22 December 2024
Thank you for your feedback about Renae, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
★★★★★ 5/5
TrustpilotBecky Curtis and team dealt with a…
Becky Curtis and team dealt with a tricky sale professionally and with commitment.The famiky are delighted to have concluded a difficult probate sale
Mr · 20 May 2023
★★★★★ 5/5
TrustpilotHamptons Godalming what an amazing…
Hamptons Godalming what an amazing experience! Jake instructed our property he was courteous, professional and handsome, what a guy.Ross handled the whole process and left no stone unturned, on the ball at every step of the way. Thankyou.Pippa did a wonderful job with the viewings treating our home with great respect, amazing service.Thankyou to Ella who carried out all the admin.Overall the team did a fantastic job and kept us updated every step of the way. Thankyou Godalming Hamptons! 5* Experience
B · 23 June 2022
★★★★★ 5/5
TrustpilotTop service
Top service. Very understanding, professional and friendly and quick to respond team.
Marina · 4 December 2025
★★★★★ 5/5
TrustpilotBest experience for a first time buyer with Honey Starling
Honey Starling from the Hamptons Teddington branch helped us achieving the completion of our first house and everything went pretty smoothly since the first visit till completion.She’s been very helpful in explaining all the process and making things happen at a pace which ultimately made us move 2 months prior to the initial agreed date. I would like to thank her as well as the team from Hampton who supported me in every aspect of the buying process.
Rafael · 15 September 2022
★★★★★ 5/5
TrustpilotWhat a guy!
I just have to say, Ever since we’ve had Max Barnes as our property manager, he has done an incredible job on being quick and taking action when it comes to having minor issues with our rented property. It reassures you that the issue will be resolved pronto in the future. He also gives us a routine phone call to make sure everything is up to date/if we aren’t happy with anything at present. All round lovely guy, who is approachable and easy to communicate with. Give this guy some recognition. Dedicated to the job and always going that extra mile!
Megan · 21 June 2022
★★★★★ 5/5
GoogleAlthough not directly our Agent, Honey Starling acted on behalf of the third party in a chain which, frankly, probably would not have reached completion without her input and momentum in keeping the pressure on our agents and our buyers solicitors. If we are going to go through this again, we will be asking for Honey Starling to act as our Agent!
Luke · 13 November 2018
Agent replied · 11 November 2024
Thank you for taking the time to leave us a review. We are incredibly proud of the service our people provide and it is fantastic to hear Honey made such a good impression. I am sure she and the team will be delighted to read your review, thank you again.
★★★★★ 5/5
TrustpilotJust sold a property through Hamptons…
Just sold a property through Hamptons Richmond and would like to thank the whole team especially Jon for their patience, guidance and professionalism
Rosy · 14 May 2023
★★★★★ 5/5
TrustpilotExcellent Property Manager
Mya Miller has been an excellent property manager and a pleasure to deal with. She always responds to any emails in a timely fashion and is very helpful
Emily · 26 November 2022
★★★★★ 5/5
TrustpilotApril Keane, thank you!
April Keane has been so great at helping me resolve a heating issue and went through two different contractors to get the issue sorted ASAP. she is brilliant!
Emily · 25 November 2022
★★★★★ 5/5
TrustpilotWe had some electrical problems moving…
We had some electrical problems moving into a new property and ground floor electricity had to be rewired. It is quite a big job that took some time and left holes in our ceiling. We are expecting an arrival of a child in a week and are very grateful to Lucy Desborough for quickly finding a contractor and arranging cosmetic work to be done before Platinum Jubilee weekend. She made this stressful process much easier and we are happy to be able to enjoy our new home.
Sage · 1 June 2022
★★★★★ 5/5
Google‘’Nick our property manager always balances our and our tenants needs professionally and efficiently”
Terry · 15 October 2024
Agent replied · 11 November 2024
Thank you for your wonderful review Terry. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
TrustpilotExcellent Service
Ms Elle Seaby is an excellent property manager. She is efficient, helpful and is ever ready to assist me in solving issues arising from my property. Thank you.
Rani · 2 November 2022
★★★★★ 5/5
TrustpilotExcellent customer service by Rebecca
Rebecca has been brilliant in overseeing the property that we rent. She is always polite, friendly and professional and efficient in getting things sorted out for us. I highly recommend Hamptons and rate Rebecca highly.
Rachael · 2 December 2021
★★★★★ 1/5
TrustpilotNo news about our deposit
We've been out of the property for 15 days, still no news from Greene & Co, now Hamptons, when our deposit is going to be transfered in. The landlord claims he's been chasing them as well to find out!I don't even understand whey they are holding our deposit when they didn't even manage the property. This should be illegal.
Cathy · 10 December 2019
Agent replied · 22 December 2024
Thank you for leaving us a review. Customer service is very important to us, so we are naturally disappointed to received your feedback. We appreciate your frustrations but rest assured Hamptons International hold your deposit on behalf of the landlord to ensure it is correctly protected. Please do contact customercare@hamptons-int.com for further support.
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