Hamptons Teddington Sales reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Excellent support from Hamptons (Bath)

After recently experiencing a leak in our property, our property manager (Melanie) was outstanding. Her response was swift and effective and helped us resolve the issue very quickly. We really appreciate Hamptons swift response and thank Melanie for all her help !!

Chao · 7 May 2021

★★★★★ 5/5

Trustpilot

Exception service

Daniel Johnson @hamptons Harpenden has always been diligent and follows up with me on anything I raise. Exceptional service and really polite while a very patient person. I am very grateful and very thankful that he manages the property. Thank you Daniel.

Sam · 21 May 2024

★★★★★ 5/5

Trustpilot

Sarita Sainsbury has been an…

Sarita Sainsbury has been an exceptional Property Manager for many years for our portfolio of flats held with Hamptons. She is extremely professional, knowledgeable, diligent, proactive and trustworthy. All this plus an all important sunny disposition and sense of humour! Sarita truly understands the client relationship and is able to push back constructively in a sensitive way as and when required. We have a great working relationship and I respect her abilities enormously.

Amanda · 29 June 2021

★★★★★ 1/5

Trustpilot

Awful experience dealing with Hamptons…

Awful experience dealing with Hamptons and especially Rebecca Voller at the fleet office. Hamptons need to think about the experience of the customer and the agent was truely offer in her dealings. Quite frankly I would never deal with Hamptons for buying and selling houses.

Gemma · 16 March 2024

★★★★★ 1/5

Trustpilot

Avoid to use Hampton as a tenant or landlord

The worse Letting agency that I have used in UK. When I make my offer and we have agreed for the price with confirmation email from them, they have informed after 5 days that they had better offer, they never remove from advertisement. According my tenancy they never fix the heating problem in the flat and they said me to buy a heater. Before the check out they advice me to use their own professional cleaning charging me £265 for one studio (after a research on online it's only £130). and at the end they try to charge me for FWT and when I informed them that I will send for dispute they increased the amount. Avoid to use this agent.

Efi · 29 September 2022

★★★★★ 5/5

Trustpilot

Kellie Williams has been managing my…

Kellie Williams has been managing my property for the past year and at all times is professional and efficient. She is always quick to respond to queries and uses initiative when required. I’m lucky to have her managing my property. Thank you Kellie.

Sara · 21 April 2024

★★★★★ 5/5

Trustpilot

Elle Seaby - Great Property Manager

We've been with Hamptons for a while, and they've always provided a great service. Our property manager Elle Seaby is a superstar. She is extremely patient, knowledgeable and is always happy to help. We previously had some issues and challenges with tenants, and she was so helpful and professional throughout. We don't worry about our portfolio with her as they're in good hands!

Erika · 2 November 2022

★★★★★ 5/5

Trustpilot

Superstar Agents!

I honestly can not recommend Hamptons Godalming highly enough. From start to finish they have been professional, wonderfully helpful, supportive and incredibly kind. Their advice was spot on throughout the marketing and eventual sale of my late father’s house and I cannot thank them enough. Big up Jake and Jason, who was fantastic and basically made this all happen. Thank you to Lyn and Sue too! Top job! Especially navigating it home during a pandemic and lockdown!

Fran · 10 May 2020

★★★★★ 1/5

Trustpilot

I would leave zero stars if I could

I would leave zero stars if I could. Had my property on the market for 8 weeks with them, 3 of which were over the summer holiday. They undervalued initially then asked me twice to reduce the price despite an identical house selling for £75k more than they had valued mine at. Did nothing to pro actively market and seemed interested only in the commission they wanted to make. Then sent me an email telling me as I would not reduce the price any further they were withdrawing their services. Just abhorrent behaviour. DO NOT USE.

Greg · 21 October 2024

★★★★★ 1/5

Trustpilot

I caution anyone planning to buy/sell a…

I caution anyone planning to buy/sell a property with Hamptons Chelsea, especially using Nick Hubner, Senior Head of Sales Chelsea after Mr Hubner sold me a flat without running water in the kitchen and refused to help in sorting problem. In his own words: 'I can only sympathise. I wouldn't have a clue'. To which I fully agree. Big talker, no action, arms 'length, unhelpful, grab the money and run, is how I would describe Mr Hubner. Terrible experience. Great shame.

Francoise · 8 September 2022

★★★★★ 1/5

Trustpilot

Incompetent Staff with no concern to service delivery

I am not one to usually complain in a public forum, unless the experience has been so horrendous that it warrants such action. We are owners of properties that used Hamptons for a few years on two units within our portfolio. They used to be great! However, at the latest renewal, I have never experienced such incompetence from what should be a "professional estate agent."Mentioned to them that our colleague who usually handled renewals was on maternity leave (on two occasions) and to update their system with an alternate email address for communications and renewals. Confirmed this is done on both occasions and yet when it comes to sending documents, they continue to send to the colleague on maternity leave. To makes this worse the documents are protected so no-one else but the recipient can view. How difficult can it be, to update a system with a new contact detail?Emails never get responded to or take about 1-2 weeks. When they do come, apologies are frivolous with no real action on resolving but rather just a generic "sorry".In the end we had to inconvenience our colleague (who had just given birth) to access her emails and authorise a renewal as waiting for Hamptons would have either never happened or would have delayed our renewal beyond expiry. Absolutely shocking service delivery, and to date no apology instead they send an invoice for their fees! Would definitely not recommend this agency to anyone who is looking for a professional firm that values clients small or big with respectable service. Many better options available else where with better fee structures too. I hope this helps anyone else who is considering a good estate agent.

Tashin · 8 September 2022

★★★★★ 5/5

Trustpilot

Hamptons Godalming - Superstars!

We recently bought a house through Hamptons Godalming and the service was wonderful. From the viewings with Pippa, to all the support from Jason to get everything finalised in under 10 weeks!! Fab team all around and would certainly recommend and use again - though maybe not for a while! We love our new home!! Thank you Jason, and all the team at Hamptons Godalming

Roxanne · 15 July 2022

★★★★★ 5/5

Google

Superb service and quick email/phone responses throughout our rental search and moving process. Miki and the team were very helpful from first enquiry over viewings and even after moving in.

Leonie · 12 November 2022

★★★★★ 1/5

Trustpilot

Inefficient and opportunistic

Hamptons has been very punctual and helpful when it comes to sign contracts and seal the deal for renting apartments. We had a terrible experience,after that, as the agents wouldn’t respond to us in an efficient manner when it comes to fix things at the start of the tenancy. After 3 weeks we still believe that the flat we moved in to wasn’t sufficiently cleaned properly, which was promised at the start of the tenancy and no one seems helpful in fixing this issue. We are in disbelief of the inefficiency of the office in Paddington. When it comes to send money or finish contracts they are super responsive, however after, we had the worst customer experience I have ever seen . The day of our move in, WE had to contact them in order to get keys for the new flat, and never received any help after that. At this time, after 3 weeks of moving in, we still haven’t received any help to solve minor issues.

Tommaso · 12 October 2024

★★★★★ 5/5

Trustpilot

Exceptional Service and Support from Hamptons

My experience with Hamptons has been positive, largely due to the exceptional assistance provided by Ms. April Keane. When I found myself locked out after forgetting my keys inside the house, she went above and beyond to help me. Instead of having to call a costly locksmith, Ms. Keane promptly arranged for a spare key, saving me both time and money. Her professionalism, responsiveness, and willingness to resolve the situation efficiently were greatly appreciated. Hamptons is clearly committed to providing excellent customer service, and Ms. Keane’s efforts reflect the company’s dedication to client satisfaction.

Lia · 4 October 2024

★★★★★ 5/5

Trustpilot

My property manager Max is very efficient

My property manager Max is very efficient and promptly resolves any issues I might have. Old properties come with their share of problems, but I’ve always had the issues raised on the app resolved quickly.

Priya · 15 August 2024

★★★★★ 1/5

Trustpilot

Hamptons letting service for landlords…

Hamptons letting service for landlords not fit for purpose. Hamptons managed my property in Stratford upon Avon in a very unprofessional way. They have very poor communication and mis managed the property while still charging very high fees. After requesting a section 21 to be sent to my tenants at the end of their contract, Hamptons filled out the form incorrectly. Do not trust them to manage your property. Sorting out the mess and mistakes they made has cost me time, money and stress. JUST read response from Hamptons and have already contacted customer care to make an official complaint.

Helen · 21 July 2022

★★★★★ 1/5

Trustpilot

NOT ALL HEROS WEAR CAPES

Firstly I think it’s important to establish that in my 42 years of life; I have never, ever, written a complaint review of any sort. As I generally can’t be bothered; and let’s face it - what’s really going to be done about it anyway. Who cares what a “Karen” really thinks.However, if this changes just one persons mind about a Hamptons letting, then I will die safe in the knowledge that I have fulfilled my duty to protect and serve. After renting the flat from Hamptons (which in itself was attritional, but not enough for me to go into detail about) my partner and I have been inundated with problem after problem with the flat itself. Everything from the flat being dirty when moving in, to broken beds not fit to use, and a shower leak that still isn’t fixed 12 months later. Leading to water seeping into the entire flat, which has developed mould in the carpets, walls, doors and skirting. Enter into the fray (stage right) the Hamptons Property Management team. A team so devoid of ability to coordinate, communicate or deliver anything of substance; I honestly thought at various points a friend was pranking me. At times it feels as if this team is intentionally useless. Like a social experiment to test the patience of the nation. In 10 months we have had 3 different property managers ranging in ability from; useless to pathetic. Under the useless stewardship of Alex Ferrin who categorically told me that the landlords were more important than the tenants; we have had Grace, Donna and now Minneaux as property managers that do nothing to help or support residents with genuine problems. Not cosmetic issues like chipped paint…but broken, useless essentials like a shower!Several of these issues are still not fixed at the time of writing this….12 months after reporting them. Shower and Bed principally. We have had to contact a solicitor to pursue our landlord and Hamptons for compensation on these matters.We continued paying the rent to maintain the high ground when this inevitably reaches court to satisfy the situation. But it is through massively gritted teeth. Estate agents can get a bad name. But Hamptons have earned it.

Brad · 14 July 2022

★★★★★ 5/5

Trustpilot

Our Hamptons Property Manager April Keane …

Our Property Manager April Keane has been unfailingly helpful and efficient over the many years we have worked together.Her expertise in dealing with Contractors has been particularly appreciated.

Ms · 28 November 2024

★★★★★ 1/5

Trustpilot

How Hamptons totally left us high and dry

we had arranged to move in to a new property with Hamptons, everything was going fine. the last minute the current tenants of the property we had hoped to move in to fell through, it happens. how ever at that point baring in mind we had signed the tenancy agreement, also considering we had given our notice on our current property. the landlord/ Hamptons should have been liable to sort us out accommodation in that situation. Hamptons came back with a statement saying, they had signed but not dated the contract and therefore were not obligated to help at all. this is the shadiest thing ive ever witnessed. during that phase, where you have given notice and signed new contract, its imperative you are protected by the tenancy contract for situations just like this. if you are going to do business with Hamptons, triple check everything. we had a week to find a new property, we ended up somewhere far less than ideal. I would sincerely recommend not doing business with Hamptons

Jacob · 5 July 2022

★★★★★ 5/5

Trustpilot

Excellent service

We had been with Hamptons for more than 2 years and I would like to send my great appreciation for their exceptional service. Especially to Ms Harleigh Doherty who had been our property manager. She was always prompt with just about everything that we had concerned about. Had the property was not put on sale, we will definitely be staying and wouldn’t think of moving out. Thank you so much for all the help and outstanding service!

Michelle · 7 November 2024

★★★★★ 1/5

Trustpilot

as u all know that some people are new…

as u all know that some people are new to uk so we are new to uk and we contact this agency for letting they used to show us a home and we submitted all the documents at the end they said that we will not give home to u and we deposited 600 pounds and we did not get the deposit back this is the worst experience we had with this agency and if any contacting this agency do not connect with them.

Mallireddy · 20 September 2024

★★★★★ 4/5

Trustpilot

Sandra McCrae

Sandra McCrae - leaving a tenancy is never easy but leaving one under harder stressful circumstances was made easier with the clear and courteous communication from Sandra. Sandra has been so helpful and so kind and I appreciate how much she did to help myself.

Hayley · 22 January 2024

★★★★★ 5/5

Google

We found a lovely property with Hamptons and their efficiency and fantastic customer service was so great we decided to sell our flat with them too - they sold our flat within 2 weeks of being on the market and we got the asking price. We have just exchanged after around only 6 weeks of all offers being accepted. The team are very helpful and they kept us in the loop at all stages. Both Honey and Tom were amazing and after having a bad experience on the purchase of our flat last time with another company, what started as a process we were dreading turned out to be a very exciting and pleasant experience. 100 % recommend selling and buying with Hamptons.

Jasmine · 13 November 2016