Trusted Agent profile · Richmond upon Thames
★★★★★
1,696 reviews across 2 platforms
8 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP
Part of Hamptons, see every office.
Hamptons's office in Richmond upon Thames, at 8 The Quadrant, is rated 4.4 out of 5 across 1,696 reviews on two platforms, including 249 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotHamptons Godalming
Hamptons Godalming - Thank you.From first meeting, valuation, marketing and finding a buyer, I couldn't fault the service provided by Andrew, Ross and the rest of the team at Hamptons Godalming. They targeted the property at the right market at the correct price, and with a range of offers on the table talked us through our options, in doing so we made a choice that saw us through the sale without a glitch. Great team, great service, professional and helpful.
5/5
TrustpilotMarta Prodaniuk is a star
I have been renting a Hampton’s property for the last year and Marta has been amazing. Professional, reliable and responsive. She has been an absolute pleasure to deal with.
1/5
TrustpilotDishonest and Immoral
Avoid this letting agency if at all possible. This agency rented a property to me and my partner with a severe infestation. This occurred back in March-2020 a week before the national lockdown due to covid-19. We only found out after moving in since when we visited the house, it had people living on it and the signs of the infestation were hidden. In addition it's important to mention that the initial AST (tenancy agreement) that we refused and had to negotiate during months, had a clause that stated that *all* infestations were to be liable to the tenant. This implied that even if it's not caused by the tenant, any infestation would be their responsibility to fix/bear the costs. After moving in and despite multiple exchange of communications with this agency, the landlord and Hamptons tried to push us to accept fumigation treatments without offering to cover expenses for alternate accommodation. This meant that in essence we couldn't go anywhere since there was a lockdown. Imagine the stress that this caused during so many months of lockdown having to live with an infestation in the house but still paying full rent and being pressured to let the fumigation to occur or "face the consequences that the responsibility would be on the tenants for not leaving the property".When we wrote a formal complaint to Hamptons and their position was clear: they only work to defend the landlords interests which is their client and the offer of fumigation treatments without alternate accommodation is more than generous. This is not the case by UK law and although the responsibility is on the landlord to fix the problems, Hamptons knowingly that there was an infestation in the property still rented it again.Very dishonest people.
5/5
TrustpilotExcellent service from Hamptons
The service and communication from Hamptons is excellent. Leasing a property can be stressful, things can go wrong and tenants can be demanding! Our contact, Lucy Desborough, is terrific to work with. She is calm even when things are stressy,her professional tone is matched by her shrewd judgement.
5/5
TrustpilotQuality Service
Dealt with Rebecca Hitchman at Hamptons for a few of my properties and the service has been amazing. Always prompt response and looking out for the both tenant and landlord.
5/5
Trustpilotthe Hamptons team has been very helpful…
the Hamptons team has been very helpful to help us settle in to our new rental home. All paperwork was online, keys were handed over with all COVID precautionsOur property Manager Angela Parn has done an excellent job in making a detailed inventory report and helping us set up council tax, utility accountsand is very prompt in answering any questions i have had so far. Thank you and keep up the good work
5/5
GoogleRory and Jon have been very helpful and patient. They have amazing knowledge of the area they cover and act quickly whenever we reach out to them. In all ways Hamptons Richmond delivered 5 star service.
Hi there Jeff, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best.
5/5
TrustpilotHighly recommended
I had a great experience with Daniel Isaac and his colleagues at the Tower Bridge office. The entire process went unbelievably quickly and smoothly. They went out of their way to try to accommodate all of my requests and were always available when I had questions. I'd recommend them very highly!
Thank you for leaving us your feedback. We take great pride in our people and as such are delighted to hear Daniel provided you with such a high level of service and in particular, that the process was made as smooth as possible. Feedback of this nature is very important to us and we look forward to sharing your review with the whole team.
5/5
TrustpilotFriendly and Reliable
I have found the staff very friendly, professional, helpful and kind. My experience through the many years I have been using their services, very pleasant and hassle-free. I wholeheartedly recommend them to anyone who would want to rent out their property or those who rent property through Hamptons.
5/5
TrustpilotReliable, intelligent service
Hamptons have looked after my property for nearly 20 years: in that time the service has vastly improved and over the last ten years I have had excellent service. Issues are dealt with efficiently and the extra mile is readily gone to find alternative solutions if there is a problem. Reliable, courteous and helpful, swift to respond to queries, I have every confidence in my manager and she takes all the worry out of letting my property.
5/5
TrustpilotHamptons in Godalming have done an…
Hamptons in Godalming have done an excellent job selling my parents house. Andrew handled the initial aspects. He was superb and clearly had excellent local knowledge. He was also very thoughtful about the emotional elements involved. The pricing and presentation have been superb. Jason has helped us through all of the later aspects of the sale and been a great help, always ready to answer questions on the phone. Thoroughly recommend the firm.
5/5
GoogleVery positive experience with Rory and Jon and would definitely work with them again.
Thank you for your wonderful review Anna. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleThe Richmond office have been letting my flat out for 10 years. I didn't hesitate to use them again when the last tenant left. The lettings and property management departments have made letting my flat very easy. Ameesha, our account manager is great to work with and sorts out any problems in the flat very quickly.
5/5
GoogleLoved working with them. They are very professional with great communication. Great service with attention to detail.
Thank you for your wonderful review Palak. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
TrustpilotThanks to the whole team at Hamptons…
Thanks to the whole team at Hamptons Godalming for securing my house sale. Everyone involved was great to work with, be it Ross who was my main contact, Jake who kicked it all off, Pippa and Sue who did the viewings and Ella who looked after all the admin!All you want from a team of estate agents is hard work, consistent communications and clear advice. I received the lot.Thanks again guys!
5/5
TrustpilotHonest, professional, responsive...
I cannot recommend Hamptons in Godalming highly enough. The whole team were honest, professional, responsive and helpful throughout our transaction. We had a couple of transactions fall through (no fault of Hamptons) and we were supported all the way through that and our eventual success. Jason Harvey in particular went the extra mile at every turn, but the same ethos was displayed by the whole team. We would recommend Hamptons in Godalming without any caveat or hesitation.
5/5
GoogleI’ve been liaising with Rory Clarke the whole way through our rental process, and he has been professional, communicative and responsive the whole way through. He has come back to me quickly with all of my questions, and been incredibly accommodating when asked to attend the property on several occasions to view progress on works and to deliver items to store. Nothing has been too much trouble for him and he has worked around times that suit me which I’m very grateful for. Would certainly recommend him as an agent.PositiveResponsiveness, Professionalism
1/5
TrustpilotA comedy of errors that ceased to be funny
This review is specific to the Marlow office. I wanted to pay a little more for what I hoped would be a good, respectful service. It was anything but. After £'000s lost due to a long list of negligence, and hearing similar stories (too late) from others in a similar position - I'm extremely pleased to have walked away from them. Every function is either outsourced or managed by different depts - so one hand doesn't know what the other is doing. Just in 2019, I can count up emails from 20 different people at Hamptons about the same property.It's therefore difficult for them to notice issues let alone resolve them, despite paying for a fully managed service. My tenants paid in 6 month blocks upfront, but each month they'd post letters saying it was overdue. They missed major issues during their property visits - including furniture being totally shredded, nicotine stains and carpet burns from smoking (non-smoking property), and negligence of the garden leading to whole sections dying. They were then negligent after the tenants left, and took so long to take any action (people starting things then going on holiday, not responding to emails, no updates) that I had to take matters into my own hands and bring in my own team to manage it all for me and get the property back onto the market. I don't know what reputation they're riding on, but it's definitely gone. They had many many chances to step up and do their job, but they failed at every step.
5/5
TrustpilotThe current manger is quite new for us…
The current manger is quite new for us as he took over the roll of our previous manager who is on maternity leave. Daniel Johnson our new manager has been diligent and response quickly to any enquire we may have. As keep us well informed of any outstanding work or maintenance needed. We have be happy with his service.
5/5
TrustpilotA happy six years
Over the past six years of my tenancy, I have been perfectly looked after by Melanie Hudson,when any problems have arisen she has dealt with them swiftly and efficiently and in a very kind and friendly way,so that it has always been a pleasure talking to her,
1/5
TrustpilotHamptons Sevenoaks Terrible
Hamptons Sevenoaks Greeted with great enthusiasm and absolute guarantee off a corporate company letting, loads off clients on their books, property would rent easily, well that’s great news was impressed, which is exactly why I placed my property with them. However after I signed on the dotted line that all changed. They basically put it in Rightmove and that was it, We had to do our own checks as to affordability and truthful disclosure. They where confrontational when given the facts, they even left my property unlocked after a viewing! The list goes on but .....fortunately signed a four week contract and by the first week gave my two weeks notice. I do not in any area recommend Hamptons. Wasted my time and energy.
5/5
TrustpilotJocelyn is fantastic
Jocelyn is fantastic . She responds quickly to emails and always on the ball! Great service
4/5
TrustpilotHelpful property manager
We hadn’t been landlords before but Gemma made it easy to deal with any situations that came up
5/5
TrustpilotHamptons is the agency managing the property we are currently renting
Hamptons is the agency managing the property that we are currently renting. We are very happy with their service since before moving in. Our property manager Daniel Johnson in Harpenden has provided us with a very good service and high professionalism throughout our tenancy. Highly recommended.
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