Trusted Agent profile · Richmond upon Thames
★★★★★
1,702 reviews across 2 platforms
8 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP
Part of Hamptons, see every office.
Hamptons's office in Richmond upon Thames, at 8 The Quadrant, is rated 4.4 out of 5 across 1,702 reviews on two platforms, including 249 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleSheila at Hamptons is a brilliant letting agent and will be my go-to for any future rentals in the area. She listens to what you are looking for and is really proactive about getting early viewings & securing a property . Thank you!
Hi Sarah, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
1/5
TrustpilotExtremely unprofessional company
Extremely unprofessional company, communication is non-existent. Tried to get in contact via text, email and calling (for an entire month!). Even left messages. Absolutely no interest in responding
5/5
TrustpilotGreat Service
April has been really helpful with our move and went the extra mile to ensure that we had a good experience.
5/5
TrustpilotHamptons were great abs my best…
Hamptons were great abs my best experience while letting. Patryk and Victoria were very helpful with all the issues I had!
5/5
TrustpilotExcellent service and professionalism
I've always been treated well by Hamptons, who have been working with me as a tenant for five years. A typical biannual visit happened in September, when Mandy was, as usual, extremely polite, friendly - and always professional.
5/5
TrustpilotJudy Palethorpe has give first-rate service.
Judy Palethorpe has managed our rental property over the last eighteen months and could not have been more helpful. She keeps us really well informed, reacts very promptly and offers sound advice when needed. She has made what could have been a very difficult period for us as straightforward as possible and we are extremely happy with the service both she and Hamptons have provided.
5/5
TrustpilotWe had an issue with our boiler
We had an issue with our boiler, Jennifer Powell made sure it was fixed really quickly! Thanks :)
5/5
TrustpilotHamptons/SamanthaHunt
I am very happy with Hamptons and have been with them for years. In particular Samantha Hunt is on the ball and always quick to inform me of any problems, and get them sorted ASAP. Highly recommended.
5/5
TrustpilotBrilliant property manager!
As we lived abroad, it was very important to have a good property manager. Fortunately, Petrina has been brilliant. She has dealt with all the issues that have arisen over the years with great efficiency and care. I would definitely recommend her as a property manager!
5/5
TrustpilotRecommendation for Nikki Cullen Hamptons Tunbridge Wells
⭐️⭐️⭐️⭐️⭐️ 5 Stars, Outstanding Property Manager
5/5
TrustpilotDawn is actual dynamite…
Dawn is actual dynamite when something needs sorting! Or even if I just have a silly question
5/5
TrustpilotGodalming team thank you
My thanks to the Godalming team for their help on the sale of my late step-mother's house. Jason Harvey, Andrew Blagden, Pippa Kilby, Sue and Emma were all very helpful especially as we were not living at the property.
5/5
GoogleFirst time purchased a property in Richmond, my husband and I were so glad to know Jon from the Hamptons, excellent service and follow-up throughout the whole process. Jon is so professional and we had a nice purchase experience. Jon from the Hamptons is recommended.PositiveQuality
4/5
TrustpilotHamptons have looked after our flat for…
Hamptons have looked after our flat for many many years now...although I think the fees are high, (I think they are all expensive), the service has always been great. Recently we have had issues with a leak, and our service charge company have not been very helpful.. however Hamptons have been relentless in trying to help us with the issues, and keeping us informed.
5/5
TrustpilotProperty management services…
Delivering property management services for our 4 bedroom house Katie has been both professional, efficient and a pleasure to deal with. Her approach has been collaborative and fair with a view to satisfying both parties while keeping the property in the best condition possible.
5/5
TrustpilotAnca has been an amazing property…
Anca has been an amazing property manager. She always responds ASAP and communication has been really good!
5/5
TrustpilotHelpful, responsive and transparent!
Eloise has been our contact at Hamptons for the past 3 years and she has always been very helpful and responsive. We've always had transparency, all the way through the deposit return process and I'd definitely recommend working with her and Hamptons as a whole.
5/5
TrustpilotA huge thanks to the lettings team
Sharon, Sophie, Lottie and Alison have been extremely supportive and helpful over the last few months. They have guided, advised and supported me about prospective tenants. Their calm and helpful manner helped me enormously when making decisions, and I am very pleased with the final outcome and tenancy we’ve agreed. I can’t thank the team enough.
5/5
TrustpilotI purchased a apartment in bushey ,the…
I purchased a apartment in bushey ,the developers Consero.there was a delay in moving because of covid and brexit,the girls who work for Hamptons were amazing they went further to help in any way,which was so not there job,you would really think they worked for conserio.I have been in for 4 months,and they are still helping in every way they go over and beyond to help always with a smile,I will miss them when they go to another site.Hamptons should be very proud of these girls.
5/5
GoogleAlways had great service and results from Hamptons in Richmond, particularly Sheila who has always done an excellent job in finding high quality candidates for lettings. Very professional, always reliable, and great communication. Would highly recommend.PositiveResponsiveness, Professionalism
4/5
TrustpilotMy new property Manager Ms Eunice Olagbegi
I am living in Hong Kong. All the property management are depends on the property manager, I found that the New Estate Manager is very helpful. Quick response and communicate with me and the tenant.
1/5
TrustpilotDO NOT USE RICHMOND HAMPTONS
DO NOT USE RICHMOND HAMPTONS. DAMIAN WASTED 2 AND HALF HOURS OF MINE AND MY PARTNERS TIME AND COST US MONEY TO JUST NOT SHOW UP FOR AN APPOINTMENT. WHEN WE FINALLY SPOKE TO HIM HE TOLD ME ONE EXCUSE AND MY PARTNER ANOTHER. AVOID AT ALL COSTS AS THEY WILL MAJORLY WASTE YOUR TIME AND MONEY. AND AVOID DAMIAN AT ALL COSTS.
Thank you for taking the time to provide us with your feedback. We understand a viewing on Saturday was cancelled and do appreciate this must have been frustrating for you and your partner. We are pleased to see however that Damian acted as swiftly as possible to make sure you were both made aware and immediately apologised for any inconvenience caused. Whilst the reasons for the cancellation were unfortunately outside of our control, we do recognise this would have been disappointing and would like to assure you that it would never be our intention to leave our customers feeling this way. We do however note the communications sent to Damian on Saturday and would like make it clear that whilst we absolutely understand the frustration and inconvenience you encountered, we will not tolerate any abusive or aggressive behaviour towards our staff.
5/5
TrustpilotA query
My recent phone call to Hamptons was promptly answered. The query I had was dealt with in a professional manner. Which is not a surprise as all my queries and issues regarding the property I’m renting are resolved quickly and with positive outcome. Super helpful team!
5/5
TrustpilotMy experience with Hamptons & Melanie Hudson
My experience with Hamptons from 2017 till this moment was very great. Also, I'd like to express my highly appreciation to Ms. Melanie Hudson for her immediate action and solve an important issue with my flat's electricity and many other issues with her quick response. Also, I've been communicated with Melanie for a long time, and she showed me her professionalism and elegance.
Thank you for leaving us a review, it is wonderful to receive such wonderful feedback about Melanie, we look forward to sharing this with her.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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