Hamptons Richmond Sales reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Great service, friendly staff

Having rented through Hamptons of Bath for over 4 years we have had a fair amount of contact with the staff at our local office all of which have been very friendly and helpful, especially Melanie the property manager.When she took over the portfolio she took the time to introduce herself and assure us that should we need anything she would be happy to help. Sure enough, some maintenance issues came up, as they do and she kept to her word. Nothing was too much trouble, she always tried to make sure work was carried out as quickly as possible with as little disruption to our life.Thank you Melanie for overseeing our recent bathroom refit and being on our side when contractors let us and you down!We hope not to have too much contact with you (in the nicest possible way!) but should we need you, we know we are very safe in your hands!Thanks again!

Josh · 29 January 2020

★★★★★ 5/5

Trustpilot

Excellent property management

Our property is managed by Danish who goes above and beyond to ensure all issues are remedied as soon as they can be. He’s always available by phone and email and we love having him as our property manager!

Sophie · 20 February 2026

★★★★★ 1/5

Trustpilot

Legal Action

We rented a property through Hamptons as the agent for 3 years. During this time the landlord was delinquent in adhering to the tenancy agreement and carrying out repairs. This ultimately led to a year long legal dispute that resulted in the court ruling that the landlord had in fact not carried out their obligations. The full deposit was returned and compensation was awarded. Although Hamptons were not responsible for the maintenance, they were the acting agent and supported the landlords defence.

Dave · 14 December 2022

★★★★★ 5/5

Trustpilot

We have recently moved into our…

We have recently moved into our Hampton's property and the entire move in process was handles with such efficiency and ease. Melanie is our property manager and she has consistently been quick, effective and really responsive in all her communication with us. She quickly resolves and queries (happy to say we haven't had many of those either!) and she is always available to get in touch with. I couldn't recommend her more.

KATE · 7 December 2021

★★★★★ 1/5

Trustpilot

I am writing this review as a warning…

I am writing this review as a warning to anyone who is thinking of renting a property from Hamptons Sevenoaks estate agents, you will not receive all your deposit back in full even if you leave the property in immaculate condition, We had to make an offer for the property to have any chance for renting we were there for 12 months, the first 3 months of living there involved numerous repair work to the building involving scaffolding being put up,We moved out in June of this year leaving the property cleaner than we moved in even the inspection from Hamptons we’re told the rental left so clean,So our shock came when Hamptons deposit office ranj sunsoa took £800 deduction of our deposit listing a number of things found faulty which we know was a lie and just a way of making extra money, no way we going to pay this money and as we questioned about the items they reduced it eventually down to £220 We still argued about the deduction wanting to charge us for leaving a black bin bag left outside to be removed by the council rubbish collection, we then complained to the TDS to which they in favour of estate agents, we had to accept the amount of £220 deduction or we would not get the rest , apparently we lost out because I was out of time because our email went to the No reply mail box by mistake, be careful when renting from Hamptons in Sevenoaks they are a disgraceful estate agents ,

Lferragamo · 6 December 2022

★★★★★ 5/5

Google

Fantastic recent experience with both the Sales and Rental teams at Richmond's Hamptons. Jon and Damian were informed, enthusiastic and helpful. They greatly expediated our purchase and letting process - would highly recommend.

L · 23 October 2022

★★★★★ 1/5

Trustpilot

Untrustworthy agent

Hamptons told us a house we had viewed, and we offered more than asking price They told us Memorandum of sale would follow etc. 24 hours later they told us a higher offer had gone in . They then kept us waiting for days before basically gazumping us and they sold property much lower asking price to some their known person be careful before you give them the property to sale, don’t not trust this agent as far as I can see them, nor would I use them again EVER!

John · 30 November 2022

★★★★★ 5/5

Trustpilot

Hamptons was great to work with!

Hamptons was great to work with!Aggie from the Fulham office was very accommodating and friendly. After one phone call she made sure to immediately squeeze me in for a viewing the day after. She was very informative and did her best to accommodate all my needs for the property. Aggie was very fast to respond to all my messages and would promptly update and solve any problems I had with the property.

Perdana · 12 November 2021

★★★★★ 5/5

Trustpilot

Hamptons Lettings Bath

I have used Hamptons Lettings Bath for several years using their fully comprehensive cover to rent out my flat.Melanie Hudson has been excellent in sorting out any problems I have had as a landlord. She responds very quickly to both my tenants and myself, quickly getting quotes and organising any work that has to be done, she is professional, really knows her stuff and I just couldn’t be a successful landlord without her !

Caroline · 28 June 2021

★★★★★ 5/5

Google

We really appreciate Rory and Jon's help on the sale of our flat! They were always on top of things chasing people timely which was a huge help ease the stress of selling and buying within tight deadlines.

Gizem · 4 April 2025

★★★★★ 1/5

Trustpilot

Not helpful at all!!

Not helpful at all!!! Worse service ever!!We are without hot and warm water as the boiler is old and need to be replaced, i have asked to come to fix the problem urgently as we can’t shower and they were very slow in replying, i have to call several times and they were not helpful at all.the person in charge of our appartment is on holiday and every timeI call themI speak with a different person , not even updated on the situation. They said to call directly the people who are going to do the job, i called themalthough Hamptons shoulddo it and they said the first appointment availableIs next monday, can you believe it? And to call backhamptonsto speed the process, i called back hamptons and they said to call the company….a nightmare!!!! Useless!!!!

Chiara · 17 November 2022

★★★★★ 4/5

Trustpilot

Great Property Manager support at Hamptons

Gemma Ward is our Property Manager for one of the properties that we let through Hamptons. Gemma continues to provide excellent service and support to both us and our tenants. Gemma is always fast, efficient and a very good communicator - all essential requirements.Thank you Gemma for all of your great support in 2022 and look forward to working with you in 2023!

Mark · 20 December 2022

★★★★★ 5/5

Trustpilot

Kind support

I've had to take over responsibility for the property since my husband died in January. Nick Summerfield has been both sympathetic as well as efficient in reporting problems, and getting them sorted. He gets 5 stars but the accounting department of Hamptons gets 4.

Mary · 26 April 2024

★★★★★ 5/5

Trustpilot

Millie and Clapham

Millie and the team in the Clapham Office have been a huge support through selling my home. Their advice and marketing was superb; Millie kept me calm if there were any problems along the way. She was wonderful, positive and a pleasure to work with. She ensured I was updated regularly until we completed. Thank you

Suzi · 21 July 2023

★★★★★ 5/5

Trustpilot

Hamptons Maida Vale

We've rented through Hamptons and predecessor companies for nearly a decade. Selen Hurbas who was our last Property Manager has been great. She is very responsive, professional and has kept us updated when issues have arisen.

Sean · 10 September 2024

★★★★★ 5/5

Trustpilot

Bath property management

Melanie has been looking after management of our house in Bath since the start of the year. She deals with any issues as they arise, efficiently and smoothly, keeping me in the loop as and when needed. She has made the whole process hassle free for us, and I have comfort knowing that the management is in safe hands. It's a great service, thanks Melanie.

Neil · 23 September 2022

★★★★★ 5/5

Trustpilot

We have Rented through Hamptons for the…

We have Rented through Hamptons for the last 3 years. My husband and I have always dealt with David Whiting who is the senior property manager. He is excellent! No problem too big or too small. Always friendly and chatty and always deals with any issues we have very quickly we are just hoping he stays there for a while yet! Great service!

Sarah · 6 December 2022

★★★★★ 5/5

Trustpilot

Big thanks to Ross at Hamptons…

Big thanks to Ross at Hamptons Godalming. Whilst acting for the sellers of the house we’ve purchased, Hamptons we’re excellent in terms of communications, efficiency and certainly very diligent. Really good experience and would certainly consider their services for any future move.

James · 16 May 2021

★★★★★ 5/5

Google

I used Hamptons Wimbledon to sell my townhouse in 2019 and they did a great job and were very competitive, so I contacted Hamptons Richmond to sell my late aunt's flat. I needed an estate agent I could trust, because I now live overseas. They could not have been more professional, efficient, communicative, proactive and just easy and great to deal with. It was a pleasure working with them. Matthew, Jon, Rory and Suzie are a great team. I wouldn't hesitate to use Hamptons Richmond again in the future. Sue

Bertie · 23 October 2022

★★★★★ 5/5

Google

Matthew, Rory and Jon at Hamptons in Richmond have been absolutely fantastic in supporting us through the process of selling our house as well as securing the sale of our new property. I have fully trusted their judgment and they have provided very sound and strategic advice at critical decision points. Whenever we have hit a roadblock (not due to them!) they have been very proactive in getting it resolved and coming up with solutions. They have also been brilliant mediators between buying and selling parties and getting the deal done. The team are incredibly approachable, very responsive and they have gone above and beyond to help us at every stage in the process. I would not hesitate to use them again and would highly recommend them to anyone. The service has been wonderful, thank you Hamptons Team!

Stephanie · 23 October 2022

★★★★★ 5/5

Trustpilot

Excellent support from Hamptons (Bath)

After recently experiencing a leak in our property, our property manager (Melanie) was outstanding. Her response was swift and effective and helped us resolve the issue very quickly. We really appreciate Hamptons swift response and thank Melanie for all her help !!

Chao · 7 May 2021

★★★★★ 5/5

Trustpilot

Great Rental Experiences

Property rented through Hamptons for over 3 years this time around. Some years previously also successfully rented apartment.In all cases excellent rental prices achieved at the absolute top end of expectations and where tenants have moved on new tenants have been sourced and ready to move in with either no void periods or just a day or two on tenant changeover.Current property manager is Harleigh Doherty and she has simply been the best of the best. Nothing is too much trouble and everything has been extremely well managed both for me as the landlord and for my tenants. Even better Harleigh has a great personality so is exceptionally easy to work with always exhibits good humour and together we make light of resolving any issues that did arise.

Alan · 8 November 2024

★★★★★ 5/5

Google

From start to end the team at Hamptons Richmond were exactly what you want from an agent: communicative, friendly, helpful and diligent. Max, Matthew and Cameron were all fantastic. This is by far the best experience I’ve had with an estate agent and I wouldn’t hesitate to recommend them.

Oliver · 24 October 2018

★★★★★ 5/5

Google

I have always given my properties to the lovely lettings team at Hamptons Richmond. Charlotte and her team are always so quick and helpful and always find me the best tenants. Sheila has yet again just secured numerous tenants for me. I wouldn’t hesitate to recommend Hamptons Richmond lettings.

Amanda · 24 October 2018