5/5
TrustpilotHamptons quality service
I have had a number of interactions with Hamptons. The main contact point is Lucy Desborough. I found the service to be responsive and efficient. The interactions are friendly and helpful.
Trusted Agent profile · Richmond upon Thames
Hamptons East Sheen and Barnes Sales reviews in Richmond upon Thames
★★★★★
1,544 reviews across 2 platforms
252 Upper Richmond Road West, Sheen, Mortlake, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Part of Hamptons, see every office.
Hamptons's office in Richmond upon Thames, at 252 Upper Richmond Road West, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 128 Google reviews rated 4.9.
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Tell us what you need and we'll put you in touch. Hamptons East Sheen and Barnes Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSamantha Jennings was excellent
Samantha Jennings was excellent. very proactive and helpfulAlways a pleasure to work with
5/5
TrustpilotRepairs for Hamptons
We've been contractors helping the Hamptons Property Management Team for years and have always been really impressed with their dedication to their landlords and tenants as well as being a friendly bunch! Becks (Rebecca Hitchman) always puts a smile on my face with her calls and impresses me with her attention to detail.
5/5
TrustpilotProperty Manager for Hamptons
This is a review for the amazing services we have received while dealing with Katie Tucker, our Hamptons Property Manager for a property rented.She is always courteous in her correspondence, relates feedback timeously and follows-up! A pleasure to deal with someone who is that responsive and competent. She is a great asset to the company.
5/5
TrustpilotHamptons Godalming/ Pippa Kilby
We have been looking for a property for many months and special mention goes to Pippa at Hamptons Godalming, who has shown us several properties in the area. She has really stood out with her efficient, personable and caring approach. It has been much appreciated during the challenging time of moving house - thank you!
5/5
TrustpilotFurniture replacement follow-up
During my rental, Hamptons helped follow up my old furniture replacement with my homeowner in a few weeks
5/5
TrustpilotGreat experience on renting out our…
Great experience on renting out our flat efficiently and effectively in west hampstead - thanks to the Josh and Danielle!!
4/5
TrustpilotGood performance
The company was very responsive and attentive throughout the process. The sales progression process once an offer had been accepted was managed particularly well, with appropriate empathy extended to both parties associated with the transaction. Well done!
5/5
TrustpilotGoing Above and Beyond
During our property search we found Leila Parsa Pour to be extremely professional, polite and very helpful. She went above and beyond to help us with our search, and on some occasions/days arranged a few viewings without hesitation. In other words, she is just a wonderful person to deal with and very kind-hearted individual. Thank you, Leila.
5/5
TrustpilotPatryk from Hamptons does an amazing job
Patryk from Hamptons does an amazing job! Just working there since a few month he does it much better than the people before. Hamptons: please make sure he stays with you.
5/5
TrustpilotDeborah Hancock worked ffor us with…
Deborah Hancock worked for us with proactively, flare, professionalism and determination. I have high praise and have already recommended her to other potential customers in the locale. I also experienced a very reliable and friendly and efficient response from Emma Johnson and would not hesitate to use Hamptons in Tunbridge Wells.
5/5
TrustpilotAmazing lettings team at the Harpenden…
Amazing lettings team at the Harpenden branch. Extremely professional and attentive to both tenant and landlord. Always prompt to provide help and support when needed. Very respectful and professional.
5/5
GoogleWe recently completed on a sale which, through no fault of Hamptons, was much more complicated, slower and therefore stressful than it should have been. Graham and Elena did a great job; they were responsive, proactive and communicated well with the numerous parties in the chain, playing big part in keeping things on track and making the sale happen. They certainly earned their fee and we’re very grateful.
5/5
TrustpilotPolite and professional staff.
The staff that came to view the property were very punctual and polite. The photographs of the property were very professional. The after-letting assistance was helpful and I was kept up-to-date throughout the process.
Agent replied · 23 October 2024
Thank you for leaving us a review. We are delighted to receive your feedback about our Brighton team and are especially pleased to hear how happy your are with the photographs. We take customer service very seriously and look forward to sharing your review with the Brighton team, thank you again.
5/5
TrustpilotHamptons Ealing Branch
Mark Peppin at Ealing Branch dealt with my sale He was very professional and arranged a good list of viewings He kept me updated at all timesSale went smoothly in a difficult property market I highly recommend HamptonsJan
5/5
TrustpilotEnd of Lease and deposit management
Sandra McCrae (deposit manager) from Hamptons has been dealing with my request successfully to claim some compensation after my tenant has over consumed gas during the winter period.Sandra has always responded to my emails very promptly, efficiently and in a very professional manner.Very good job.
5/5
TrustpilotTenant of a flat ran by Hamptons and if…
Tenant of a flat ran by Hamptons and if there’s any issues with the property they sort it quickly and have always been super helpful and efficient. Highly recommend
5/5
TrustpilotDuring my tenancy I always had…
During my tenancy I always had excellent support and very prompt support from the team at Hamptons, whether it was mending a washing machine or getting me back into the house when my lock failed. Rebecca in particular was really helpful and always responsive and organised. It made all the difference to my experience. Thank you! Jessica
1/5
TrustpilotHorrendous
Horrendous , DO NOT USE OR TRUST, Mickey mouse accountancy system or clever fraud . Totally unapologetic when busted and still not paid. Use someone else .. save yourself some stress and money
Agent replied · 23 October 2024
Thank you for leaving us your feedback. Customer service is very important to us and we apologise for any inconvenience caused, please rest assured we always work with the best intentions and would never participate in fraudulent activities. We can see you have contacted the team on another platform and they have responded to you separately. Thank you again.
5/5
TrustpilotDavid Whiting
David Whiting assisted with all our maintenance needs right from the start of our tenancy, assisting with all use of appliances and systems within the property. Really appreciated.
5/5
TrustpilotSupport with broken bathroom light switch
A very prompt response to my request and explanation of the process. The electrician contacted me the same day and came round to look at the job. It was completed the following morning.
5/5
TrustpilotQuick and professional.
Quick and professional.Problem solved.Thank you Melanie
5/5
TrustpilotThanks Melanie
We have been dealing with Melanie for almost a year and she has always been excellent at dealing with any issues we've had whilst renting through Hamptons. Thank you.
5/5
TrustpilotVery Happy with Hamptons.
I've rented my property with Hamptons for 19 years, and the service I have had has been overwhelmingly positive, especially so in the last few years. I'd like to call out Annabel and George in particular who have been responsive, effective and just all around great to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Hamptons East Sheen and Barnes Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
