Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWhat a guy!
I just have to say, Ever since we’ve had Max Barnes as our property manager, he has done an incredible job on being quick and taking action when it comes to having minor issues with our rented property. It reassures you that the issue will be resolved pronto in the future. He also gives us a routine phone call to make sure everything is up to date/if we aren’t happy with anything at present. All round lovely guy, who is approachable and easy to communicate with. Give this guy some recognition. Dedicated to the job and always going that extra mile!
Megan · 21 June 2022
★★★★★ 5/5
GoogleWe recently bought our house in East Sheen through Hamptons. We received a friendly, professional service from start to finish. Elena Molaie was particularly impressive - helpful, efficient and great at keeping us informed at all stages of the process. I would highly recommend the East Sheen branch.
Ali · 26 October 2016
★★★★★ 5/5
TrustpilotJust sold a property through Hamptons…
Just sold a property through Hamptons Richmond and would like to thank the whole team especially Jon for their patience, guidance and professionalism
Rosy · 14 May 2023
★★★★★ 5/5
TrustpilotExcellent Property Manager
Mya Miller has been an excellent property manager and a pleasure to deal with. She always responds to any emails in a timely fashion and is very helpful
Emily · 26 November 2022
★★★★★ 5/5
TrustpilotApril Keane, thank you!
April Keane has been so great at helping me resolve a heating issue and went through two different contractors to get the issue sorted ASAP. she is brilliant!
Emily · 25 November 2022
★★★★★ 5/5
GoogleRory at Hamptons actually listened to us and contacted us when a property matching our requirements came on to the market. We were able to move quickly to secure the property and organise a move-in date as soon as possible. We always received prompt and honest answers to our questions and are looking forward to moving into our new home.
William · 26 October 2019
Agent replied · 24 October 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Rory had such a positive impact on your experience with us. It is particularly great to hear that you felt Rory listened to your needs and kept you up to date throughout, we take great pride in our people and look forward to sharing this feedback with him. Thank you again!
★★★★★ 5/5
TrustpilotWe had some electrical problems moving…
We had some electrical problems moving into a new property and ground floor electricity had to be rewired. It is quite a big job that took some time and left holes in our ceiling. We are expecting an arrival of a child in a week and are very grateful to Lucy Desborough for quickly finding a contractor and arranging cosmetic work to be done before Platinum Jubilee weekend. She made this stressful process much easier and we are happy to be able to enjoy our new home.
Sage · 1 June 2022
★★★★★ 5/5
TrustpilotExcellent Service
Ms Elle Seaby is an excellent property manager. She is efficient, helpful and is ever ready to assist me in solving issues arising from my property. Thank you.
Rani · 2 November 2022
★★★★★ 5/5
TrustpilotExcellent customer service by Rebecca
Rebecca has been brilliant in overseeing the property that we rent. She is always polite, friendly and professional and efficient in getting things sorted out for us. I highly recommend Hamptons and rate Rebecca highly.
Rachael · 2 December 2021
★★★★★ 1/5
TrustpilotNo news about our deposit
We've been out of the property for 15 days, still no news from Greene & Co, now Hamptons, when our deposit is going to be transfered in. The landlord claims he's been chasing them as well to find out!I don't even understand whey they are holding our deposit when they didn't even manage the property. This should be illegal.
Cathy · 10 December 2019
Agent replied · 23 October 2024
Thank you for leaving us a review. Customer service is very important to us, so we are naturally disappointed to received your feedback. We appreciate your frustrations but rest assured Hamptons International hold your deposit on behalf of the landlord to ensure it is correctly protected. Please do contact customercare@hamptons-int.com for further support.
★★★★★ 5/5
TrustpilotSo very grateful to all of Melanie’s…
So very grateful to all of Melanie’s help through such a tricky time. Melanie took over looking after us for a short period but made such an impact and difference to our situation and we are truly grateful. Hamptons show a great deal of care to their customers on the whole and definitely sets them apart from others.
Amy · 10 April 2020
Agent replied · 23 October 2024
We are delighted to hear Melanie supported you through such a difficult time and we look forward to sharing your kind feedback with her. Thank you.
★★★★★ 5/5
TrustpilotWe love having Megan Sillett as our…
We love having Megan Sillett as our property manager. She is always super helpful and quick to respond and nothing is ever too much to ask.Highly recommend Hamptons and Megan. We will definitely be coming to you guys next time we are looking to rent out our property or move home ourselves.
Josephine · 1 July 2024
★★★★★ 5/5
TrustpilotA speedy response!!
Elle Seaby at Hampton's is an absolute superstar for acting with five-star speed and efficiency in getting a plumbing emergency sorted for me today. Unable to make calls from my mobile, the entire débâcle had to be dealt with via email which Elle responded to in a calm and timely manner and within the hour, a plumber showed up and by the time I arrived home from work, everything was back in working order again. Phew! Both myself and my landlord are very happy with the results and I am extremely grateful to Elle and to Hamptons for their pleasant and professional handling of the situation. Highly recommend.
D' · 29 April 2022
★★★★★ 1/5
TrustpilotWorst property agent ever
I went for a property viewings wiht Hamptons. Despiste booking the viewing, the property agent (Ben Constantinou) never arrived to show me the flat. On top of that he kept saying that he js going to arrive whereas he never intended to. He wasted our 1 hour never responded to any of my calls. Very UNPROFESSIONAL SERVICE. DON’T use them.
Hasan · 2 May 2019
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review. Customer service is very important to us and we are naturally disappointed to receive your feedback. I can see Ben was running late and this was communicated to you by the office with Ben calling you on his arrival but receiving no answer. I understand the viewing took place at a development with many others nearby, understandably these buildings have many blocks and entrances and I believe perhaps you may have been at different locations within the premises and were unable to locate one another. We are passionate about providing an outstanding service and would be more than happy to rearrange your viewing with either Ben or another member of the team to ensure you have had the opportunity to view the property. Perhaps you could look at meeting at a nearby location and travel to the premises together to ensure this issue doesn't occur again. Thank you again for leaving us a review, I will pass your feedback onto the branch manager and should you wish to, please do not hesitate to contact the team to rearrange.
★★★★★ 5/5
TrustpilotProfessional, helpful and responsive
I would definitely recommend the Hamptons team for property management services and in particular Eloise. Hamptons have managed our flat in Clapham over the last +10 years, and always been helpful, responsive and very professional.
Simon · 25 October 2021
★★★★★ 5/5
TrustpilotRebecca Hitchman is a STAR!
Rebecca Hitchman was always SO responsive to any requests or concerns we had. It was really nice to know that we would get a response on any requests that we had. She was fantastic!
TMDJ · 22 December 2021
★★★★★ 5/5
TrustpilotHamptons Godalming - highly recommended
I cannot recommend Hamptons in Godalming highly enough. They worked hard to sell our house and despite losing the original buyer due to the Covid pandemic they persevered to find another. I found them all consistently professional and knowledgable, and the service exceeded our expectations by some margin. I would definitely choose Hamptons again.
Mark · 18 March 2021
Agent replied · 23 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with the team in Godalming.
★★★★★ 5/5
TrustpilotWe are with Hamptons more than a year…
We are with Hamptons more than a year and it was amazing from the first day! Very friendly and professional. Our property manager April Keane resolves any problem very quickly and in a very high standard, we really appreciate her help a lot. For example, when I text April about an issue, she did necessary calls and appointments, on the next day the specialist comes. I couldn’t imagine a better work than hers. Many thanks!
Anait · 7 November 2022
★★★★★ 5/5
TrustpilotApril Keane has been the best property…
April Keane has been the best property manager we’ve had. Very responsive, informative and goes above and beyond to assist. In all honesty, streets ahead of other property managers we’ve had.
Sarah · 18 May 2022
★★★★★ 4/5
TrustpilotRecommended from tenant perspective
We are renting and have been for 6 months. Hamptons has been very helpful. Form the initial viewing to the day to day. Matilda keeps in touch and most importantly follows up on outstanding issues , which is very refreshing . So far , all in all, to be recommended from a Tenant perspective.
Alison · 13 May 2024
★★★★★ 5/5
TrustpilotExcellent…
Hamptons have given us a very professional service, and they are always prompt in dealing with any issues. Charlotte and the team have done an excellent job.
Woody · 1 November 2022
★★★★★ 5/5
TrustpilotJulian Powell- Hamptons Sunningdale
Julian Powell is an outstanding Property Manager. He is on top of problems and finds solutions - all the while smiling and putting people at ease. It really is a pleasure dealing with him.
Aletta · 30 November 2021
★★★★★ 5/5
TrustpilotI want to leave a feedback about you…
I want to leave a feedback about you regarding the help and support we get from you as a property manager and the top service you provide and you take our concern really seriously, I hope your manager sees your hard work as we are really happy about your top service , well done April and hope you forward this email to your manager so he can sees as a tenant we are really happy about your top service. Thank again April
Zakia · 16 March 2022
★★★★★ 1/5
TrustpilotStay away
I’ve been a tenant in a flat under Hamptons for over 5 years. They are rarely timely with their responses on queries, have to follow up multiple times and good luck if any appliances break or if you want help and guidance when checking out! Stay away if you want to keep your sanity!
Sebastian · 8 February 2021
Agent replied · 23 October 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
