Trusted Agent profile · Richmond upon Thames
★★★★★
2,215 reviews across 2 platforms
84 Heath Road, Twickenham, TW1 4BW, Richmond upon Thames, TW1 4BW
Dexters's office in Richmond upon Thames, at 84 Heath Road, is rated 4.4 out of 5 across 2,215 reviews on two platforms, including 359 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotReliable estate agents
Dexters is a reliable estate agent company. They helped me to find a perfect flat. They always help me to resolve any maintenance issues quickly and professionally.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoshua 10/10
Joshua thank you again keeping me updated on propertys for me i look forward to getting my new home from you hopefully 10/10 keep up the good work
Dear Caz, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
3/5
TrustpilotResponse times better than they were…
Response times better than they were but still not at level that I would expect for cost of service.Need to be more commercial in dealing with maintenance issues.
Dear Mr Jacobson,Thank you for your feedback. Unfortunately I have been unable to locate you on our database, please could you contact us at customerrelations@dexters.co.uk as we would be keen to discuss your comments further.Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotReporting a health and safety issue to my local council's environmental health department
My landlord is failing to ensure the property is properly heated, and Dexters Bayswater, which agreed to intermediate all communications with my landlord, doesn't reply to my emails. Now, my only solution is to report the situation to my local council's environmental health department.
Dear Giovani, Thank you for your feedback. We understand the Landlord manages the property and that the Office are doing all they can to get into contact with your Landlord to assist you with this matter. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters property management north 2 go…
Dexters property management north 2 go above and beyond to help. Always quick on the phones and deliver a great service. Thank you guys for all your help!
Dear Karishma, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHarley has looked after my property…
Harley has looked after my property very well and negotiated with my tenants clearly and responsibly. Harley always communicates well and I am pleased with the service received from the Twickenham branch lettings department. All best wishes for continued success Harley!
Dear Mary, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotLandlords Beware
As a landlord I can say the service ive received from the tower bridge team was below par. Certainly not worth the fees!
Dear VanZyl vanHeerden, I am sorry to read your 1* review. I am unable to locate you on our database from your trustpilot username. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotEfficient
Lilli Kelly at Dexters is very efficient, professional and a good communicator between tenant and landlord, providing a win win outcome for both parties. As a landlord i would highly recommend her.
Dear Urvashi, Thank you for your kind comments regarding Lilli and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilotgreat service from Dexters’s maintenance team
Great service from Lorraine in the maintenance team at Dexters. Helped me to diagnose the problem I was having with my radiator. She then had an engineer come out quickly and fix the problem. Well done and thanks.
Dear M T, Thank you for your kind comments regarding Lorraine and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros has consistently provided great…
Petros has consistently provided great customer service and communication, with timely updates and follow ups
Dear Dilber, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThis companies has an amazing team…
This companies has an amazing team working with them. I had Brian and he gave great customer support and was eager to answer any questions I had
Dear Ethan, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLuis Bolis if Dexters Lettings
I recently used Dexters Mr. Luis Bolis for viewing an apartment for rental purposes . Our time was short and Luis. Went above and beyond to get us a viewing on a days notice. It’s a pleasure to work with diligent letting agents like Luis Bolis
Dear Rajesh, thank you for taking the time to leave us a 5* Trustpilot. We are thrilled to read that you have had a great experience with the team in Fitzrovia. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotSpeedy response
During my tenancy Dexters have responsive and usually very sympathetic to issues with the property I was renting. My agent, Petros, was always very speedy and helpful.
Dear Alessandro, Thank you for taking the time to leave a wonderful 5 star review. Petros will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDexters lettings in Kew leave a lot to…
Dexters lettings in Kew leave a lot to be desired. Get everything in writing and don’t assume they will follow professional standards.
Dear Michael, I am sorry to read your 1* review comments. I understand you have already been in touch with the Area Director in relation to the matter. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotIgnorant, unprofessional and patronising
This agency are totally unprofessional. They hold landlords in contempt and regard the whole process as a number crunching exercise. Mystery how they have grown so big. Just monstruous.
Dear James , I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you and have your address removed. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBoiler Issue Resolved
Kudos to Olivier Babylone for attending to our issue in the flat. He was able to deal with the matter at hand professionally. Thank you very much.
Dear Jeff, Thank you for your kind comments regarding Olivier and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGood customer service
Good customer serviceAnd we are very happy with the service we received.Cheers
Dear Jinhai, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotQuick maintenance turnaround
Quick maintenance turnaround! Tara, on the maintenance team, was super helpful in expediting a washer/dryer issue I had. She was able to help arrange for someone to come out on a Saturday to fix it. Great experience!
Dear Blair, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team.
5/5
TrustpilotDexters has been supportive and very…
Dexters has been supportive and very helpful to me and my 85 year old mother. Myra Mettam and Josh Ferguson have been particularly good.
Dear Sahar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotUsed Donalina for property management
Used Donalina for property management. Superb- smooth, efficient, gets the just done with the minimum of fuss. Would strongly recommend her and Dexters for property management.
Dear Andrew, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOutstanding property management team
Outstanding property management team! Edward, Lilli, Ryan, Ana, Paris, Rianna and Bianca are all amazing! Thanks so much to the team for all their hard work!
Dear Megan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEd Brodkin has always been great
Ed Brodkin has always been great! He is very helpful and knowledgeable. Always able to resolve my issues. Thanks so much to Ed and Maidavale team.
Dear Simon, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you
I'm here to express my gratitude towards the property management. Rachel McConnell is very attentive and she is always there to help. Enjoying dealing with them.
Dear Ibrahim, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent management service
Ledi and other colleagues are providing excellent full management service for a flat rented-out in Twickenham.Help ranges from dealing with unexpected problems to handling admin faced by landlords.All much appreciated.
Dear David, We really appreciate you taking the time to leave such lovely comments. The Twickenham team will be so pleased to read your 5 star review. Please do not hesitate to contact them in the future. Kind regards, Asma Chughtai, Customer Relations Team
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