Dexters Twickenham reviews in Richmond upon Thames

★★★★★ 1/5

Trustpilot

GDPR breach

This estate agents and its staff are shocking. They have a total disregard for GDPR, as they have repeatedly called me 12 times, when then have never been given my details. Each time they have been advised of the wrong number, yet they still persisit in using a telephone number they have no permission to have stored on their database. If this is how they conduct themselves with a complete stanger, I cannot imaging how they treat clients!

Xxxxxxxx · 12 May 2022

★★★★★ 5/5

Trustpilot

James Wittich a patient agent

James Wittich is a very responsible and patient agent who also worked efficiency and assisted us to solve problems during whole transaction.

Sammy · 21 March 2023

★★★★★ 1/5

Trustpilot

ROGUE LETTING AGENTS - WATCH THEIR ACTIVITY ON RELETTING

Rogue Letting Agency. Avoid if you can. On reletting they will get you to sign the reletting agreement including the Landlords signature so you think all is above board. You'll be led to think all is fine except Dexters do not act in Good Faith and do not 'Execute' the contract until the last minute. They rely on the word of the 'Binding Date' despite DocuSign being legally binding and having an audit trail of dates when the Landlord signed and you signed. In the background Dexters bide their time before coming back to you demanding additional rents to execute when you have no time to consider or look elsewhere, whilst they convince the Landlord they can get more rent for them 'in the market'. Its all about Dexters commission and greed. Make no mistake - Dexters do not act in good faith. Amazed The Property Ombudsman’s has anything to do with them - clearly they do not regulate them.

Jon · 28 January 2022

★★★★★ 5/5

Trustpilot

Outstanding service from Stacie Pardoe

After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to be of excellence. I'm not a "write a review" person, but when a service is outstanding deserves to be recognized. Thank you Stacie Pardoe for being our Property Manager!

Marta · 15 November 2019

★★★★★ 5/5

Trustpilot

Very happy with Dexters.

We have had 2 apartments rented for us by Dexters for over 10 years and have always found them to be reliable, professional and very courteous. All of the managers who dealt with our specific matters were excellent and Marco, our latest manager, proved to be exemplary. Very happy with Dexters.

CM · 12 June 2024

★★★★★ 1/5

Trustpilot

The worst agency ever.

It's with great and deep sadness that I see myself forced to leave a bad review.

Luca · 23 June 2026

★★★★★ 5/5

Trustpilot

Rental

Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.

Ms · 12 November 2023

★★★★★ 5/5

Trustpilot

Alistair was a great Estate Agents who…

Alistair was a great Estate Agents who made the process quick and simple.

Rob · 6 November 2023

★★★★★ 5/5

Google

My daughter recently bought a property through Dexters on Belmont Road, Twickenham. Throughout the process we felt so supported and in safe hands with Claire and Kris. Ordinarily it can be an incredibly stressful process, but at no point did we have any concerns - brilliant! We were kept updated the whole way through, Claire & Kris chased solicitors and the sellers where necessary and went above and beyond to accommodate our visits to the property at short notice. Thanks again, what a fantastic sales team!

Jessica · 11 December 2021

★★★★★ 5/5

Trustpilot

Massive thanks to Rasel who provided…

Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!

Rodi · 22 June 2023

★★★★★ 5/5

Trustpilot

Alistair was a great help

Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.

ASharma · 16 February 2023

★★★★★ 1/5

Trustpilot

Apartment destroyed under their management

My apartment has been in the family since 1988. It was given to Dexters a year ago on a full management contract, they had supposedly vetted the prospective tenant, the tenants partner assaulted the tenant the police kicked the door breaking the lock to get access, arrested the partner. The tenant also had a large dog in the apartment which I abd the Managing agents requested Dexters to ask the tenant to remove, the apartment carpet, walls and wood work were destroyed by the tenant, the tenant did not pay the council tax, water charges, electricity or tv license. After the flat was vacated by the tenant, dexters rented out the flat immediately without informing me of the damage to the flat then requested I pay £1500 for repairing the walls and woodwork and over £1900 for a new carpet to replace the carpet destroyed by the large dog.Avoid Dexters at all costs, they are a property management company that operates at a substandard level. Look elsewhere. They only have their own interests ate heart and do not care at all about the landlords interests.I've left messages the last 2 days but no call back, they have my number, making money is their primary aim, landlords interests do not feature. Its affected my health.

Tony · 25 November 2021

★★★★★ 1/5

Trustpilot

Very disappointed!

Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.

Maggie麦基 · 19 November 2021

★★★★★ 5/5

Google

Paris was great, very helpful in our search for a property so far

Sourouthi · 22 April 2025

★★★★★ 5/5

Trustpilot

Ledi Peka has been great to deal with…

Ledi Peka has been great to deal with and very helpful.

Richard · 8 December 2023

★★★★★ 5/5

Trustpilot

I have been going to Nora for most of…

I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks

CF · 8 December 2023

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.

Mark · 5 November 2021

★★★★★ 1/5

Trustpilot

bad experience throughout stay

I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!

Maggie麦基 · 5 November 2021

★★★★★ 5/5

Trustpilot

Excellent service.

I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!

Sharon · 6 June 2023

★★★★★ 5/5

Trustpilot

Efficient, Professional & Helpful

Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.

Marco · 11 April 2022

★★★★★ 5/5

Google

We wanted to let our property and chose Dexters, who we purchased the house through. Their advice was invaluable and the speed at which they had our property on the market could not have been quicker. The photos and marketing material were top notch and they didn't waste a minute in getting the viewings booked in. Our property wasn't on the market for long and Dexters secured us a very good offer. After that, everything went like clockwork. Particular thanks goes to Taylor who really went above and beyond but also to Harriet and Rhys. Thank you.PositiveProfessionalism

Jason · 23 October 2021

★★★★★ 5/5

Google

I have been SO impressed by the entire lettings team at Dexter's Twickenham. We have never let our home before, and I was nervous. Dexters completely put me at ease, especially: Harriet in our first meeting when she valued my home through her professional, friendly and experienced manner; Taylor through his excellent advice - he went above and beyond the call of duty in helping us with aspects that many lettings agents would not consider, and; Rhys, too, was fantastic. We have been astonished at the speed, efficiency and exemplary customer service Dexters have offered. They let our property within 48 hours, and have been extraordinarily attentive ever since. We can't recommend them highly enough, and are so very pleased we made the right choice!PositiveResponsiveness, Quality, Professionalism

Megan · 23 October 2021

★★★★★ 1/5

Trustpilot

OAKLANDS RISE NW10 6FJ---NO HEATING AND…

OAKLANDS RISE NW10 6FJ---NO HEATING AND NO HOT WATER AGAIN IN ALL NOTTING HILL GENESIS BUILDINGS IN WINTER !!! LAST TIME I HAD 4 DAYS NO HOT WATER AND NO HEATING AND I NEARLY DIED!!!! THIS IS CRIMINAL AND ONLY POSSIBLE IN THE UK! IN EVERY OTHER COUNTRY THIS COMPANY WOULD BE PROSECUTED!!! THERE IS A MOTHER WITH A BABY IN MY HOUSE. ALL TENANTS: STOP PAYING RENT AND MOVE OUT OR FILE CLASS ACTION IN COURT !!!

Reni · 14 February 2022

★★★★★ 5/5

Trustpilot

I have been dealing with Zak Mcnicholas…

I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.

Demetris · 20 December 2021