Trusted Agent profile · Richmond upon Thames
★★★★★
2,144 reviews across 2 platforms
1 Chertsey Road, St Margarets, Twickenham, TW1 1LR, Richmond upon Thames, TW1 1LR
Dexters's office in Richmond upon Thames, at 1 Chertsey Road, is rated 4.4 out of 5 across 2,144 reviews on two platforms, including 326 Google reviews rated 4.9.
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Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleWe have been working with Alex on our purchase of our new home. She has been incredibly professional, responsive and knowledgeable. It’s been a real pleasure having to work with her, would highly recommend.
Dear Maria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPam and Barry from Central Property…
Pam and Barry from Central Property Management are to be congratulated.We were having some problems in our apartment (heating and electricity) but Pam and Barry resolved all the issues with great professionalism and very quickly. Thank you both very much
Dear Salvador, Thank you for taking the time to leave a wonderful 5* Google review. Pam and Barry will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat customer service
Danilo helped me sort out a couple of issues with my apt in matter of weeks, I’m constantly travelling so it’s difficult to arrange visits but they always do their best to accommodate my requests according to my schedule. Professional and reliable!
Dear Michela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHollie was very nice and easy to…
Hollie was very nice and easy to contact.All wentcwell and smooth
Dear Yaniv, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIt’s been long time I was with Dexter.
5/5
TrustpilotEmma and Verity
Emma and Verity have both been very supportive in bring my sale to a successful conclusion. They have been very responsive to all communications. Their interpersonal skills have been very good interacting with buyer and seller, their solicitors and with the mortgage broker.
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters have been amazing at helping to prepare the flat for rental and finding a tenant. Lauren in particular but also her colleague Natalie have been great to work with: quick to respond to my enquiries, really professional and have made me feel 100% confident in their management of the property! Thank you
Dear Gems, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would highly recommend using Dexters…
I would highly recommend using Dexters as your Estate Agents to buy or sell. I engaged Dexters to sell my previous property and worked closely with them to find my current property. The team are driven and determined. I have always found them to be professional and reliable and would suggest they are worth every penny of their fee.
Dear Anna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you to all at Dexters Lettings
In 23 years of letting my house I have never had a complaint to make. Everyone has been very friendly and exremely helpful.Donalina and Annie before her have been brilliant
Dear Marion, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotHappy all round!
Myra at Dexters has handled the management of our two flats for over 15 years, has been responsive, professional, easy to work with and found solutions to problems easily. There have been no complaints from tenants either . Happy all round.
Dear Madhvi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSeamless Service
I rent out an apartment in the Isle of Dogs and always get great support from Natasha and Saad and the rest of the staff in Dexters. In over a decade I have never had a complaint, the service works seamlessly.
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid - they cling on to your deposit
If you rent via Dexters, don’t expect your deposit back any time soon. It’s been 53 days since I vacated the property and 28 days since it was agreed I will receive my deposit in full, despite there being a 10 day rule under the TDP scheme.
Dear C Morgan, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you.. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe agents are very prompt in replying…
The agents are very prompt in replying to emails and to requests. very helpful and effective. I had a recent experience with Phoebe Kappellides and she is very responsive and helpful.
Dear Lia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters Property Management
I have a property in Bermondsey which has been managed by Dexters for the last 3 years under a Premium Management service.My contact at Dexters is Senior Property Manager, Leanne Clarke. I have always found her to be extremely helpful, reliable, resourceful and responsive. Her customer service and attention to detail are second to none and she does a fantastic job. She is a great ambassador for Dexters.
Dear Jennie, Thank you for your kind comments regarding Kiera and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleCharlie had been constantly helping me with my house search. Providing me best possible options to rent out. Cheers to him.
Dear Aarti, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotOutstanding
I moved into my new flat in October 2023 and my point of contact is Jadasa Andjadiumi. She is very helpful with all the open items. She replies fast my emails and makes sure that everything is taken care of.
Dear AK, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters have been employed to manage…
Dexters have been employed to manage our small block of 1930’s flats.So far they have been exemplary!Truly.They are always quick to solve problems. The team are always respectful and responsive.Definitely a great management company.
Dear Michele, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDumping
I keep getting leaflets, when my letterbox says no junk mail!! They have no respect!!! What a nasty company!!! I don't need their rubbish!!!F U for making me pick up your rubbish!!!
Dear HSB, I am sorry to read your 1* review. I am unable to locate you on our database. I have requested further information to be able to assist and look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotVery grateful to Petros and the team
Very grateful to Petros and the Dexters North Property Management team for their help and support in recent weeks, as we sought to renew our lease. They're very easy to engage with and always prepared to answer our questions promptly.
Dear Anastasios, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotDecent property managers
Dexter’s manages the property I rent. Our first agent wasn’t very good or responsive, but we quickly got a new one and she’s great. Quick to answer questions and sort any issues we have.
Dear Benjamin, Thank you for leaving a 4* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotMonika is delightful
I'm incredibly pleased with the service provided by Monika, one of the property managers. She has been consistently helpful and responsive. I couldn't ask for more.
Dear Victor, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleI have just bought and sold through Dexters and found the service excellent. Professional and organised throughout. Special mentions to Stevie for her negotiation skills and to Janine for managing all parties to ensure the sale completed on time.
Dear Kate, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Stevie and Janine, and do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpiloti have known natasha from great eastern…
i have known natasha from great eastern street for many years and she has got me out of trouble many times. she has a knack of knowing who i am immediately and her finger is right on the button.peter schia
Dear Peter, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotHad the please of working with Georgia
Had the pleasure of working with Georgia. She is very helpful and knowledgeable. She’s great to speak to and enthusiastic. I would definitely recommend.
Dear Charlotte, Thank you for taking the time to rate your service. We appreciate you posting this. Kind regards, Asma, Customer Relations Team
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