Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLandlords beware!!
Landlords beware!!! Thanks to this company ignoring instructions and locking me into a two year fixed priced contract with no break clauses I am losing money. But they of course are only interested in securing themselves for two years. Never heard of no break clauses but Dexters look after themselves. BEWARE OF HENDON OFFICE!!!
Laura · 3 July 2023
Agent replied · 26 October 2024
Dear Laura, I am sorry your experience with us has not been as we would have expected. The Director of the office will be in contact regarding this. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotIncompetent top to bottom.
Incompetent top to bottom.I rent out nearly 30 properties with Dexters and have done so for a number of years. Their letting service has always been very patchy but recently they have surpassed themselves by getting pretty much every transaction wrong. Go elsewhere (as I am going to do).
Peter · 3 November 2023
Agent replied · 26 October 2024
Dear Peter, Thank you for providing further information. I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic
Manon Dechy was excellent in helping us through the process of purchasing a property. Thank you!
Will · 30 June 2022
Agent replied · 26 October 2024
Dear Will, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery satisfied in overall with the…
Very satisfied in overall with the supervision of our property by Petros Giorganios, whenever there’s a repair to be made or any issues with the property, he makes us feel valuable and looked after.Recommend Dexters as an agency to be renting with
Natalia · 2 April 2024
Agent replied · 26 October 2024
Dear Natalia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience with Ben. He’s good at what he’s doing, gave suitable recommendations and efficient. We’ve secured our offer within a week. Highly recommended.
Rosalyn · 11 December 2024
Agent replied · 25 December 2024
Dear Rosalyn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleI’ve only just started my search for a new rental property, but Ben has already sent me loads of properties and been super helpful and really quick to respond to my messages and questions!
Martin · 24 August 2024
Agent replied · 23 October 2024
Dear Martin, Thank you for your kind comments regarding Ben and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotEstate agency, landlord tenant ..good relationship
Connor and Martin have called to confirm if there are any concerns. Tbh we have very good tenants as they keep the property well and I am good to them too repairing things rapidly when needed. This makes our relationship work well. The agents also make sure that both the tenants and landlord have their needs met.
Sviti · 16 March 2023
Agent replied · 26 October 2024
Dear Sviti, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better. Connor and Martin will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRasel
Rasel, in particular, has been a wonderful assistance. He is a terrific communicator and extremely knowledgable in his field. The renewal process was handled really effectively, professionally and smoothly. It was a delight to work with Rasel; his people skills are exceptional. He is honestly the best employee at dexters i sincerely recommend
Lilian · 14 July 2023
Agent replied · 26 October 2024
Dear Lilian, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI've got a lot of help from Sebastian Baldwin. If you are looking for a property in Hampton and it's neighbourhood, he's your guy. Very professional and caring, he definitely knows his job and wants the best for you.
Kal · 26 May 2024
Agent replied · 23 October 2024
Dear Kal, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI would like to record my gratitude to Mrs. Ana Ferreira
I would like to record my gratitude to Mrs. Ana Ferreira, for all the services provided, with efficiency and professionalism.From the beginning, she made all the difference, being present at all times.Everything she did for me and my family makes her worthy of all our recognition.Ana Ferreira, thank you!
Marcos · 25 October 2023
Agent replied · 26 October 2024
Dear Marcos, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat team at Dexters Hampton
We found our new flat to rent through Dexters Hampton and we love it! A special thanks goes to Kelly Baldwin who has been amazing from the start! She was so helpful with guiding us through the process and always answers our questions in a timely and friendly manner.
Sophia · 24 October 2023
Agent replied · 26 October 2024
Dear Sophia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Central
I have worked with Dexters for 2 years now and we have a great relationship with them, their staff are extremely professional and hard working, and particularly the central office and Team 1, notably Kaitlyn Watson who always goes above and beyond to try and resolve any issues!
Sal · 14 November 2023
Agent replied · 26 October 2024
Dear Sal, Thank you for taking the time to leave a lovely review regarding Kaitlyn. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters (St Margaret's branch) has been…
Dexters (St Margaret's branch) has been spot on with their service all through our tenancy. Always attentive and very clear on all aspects of changes and services related to the property we let. A seamless and professional process all round with no issues.
BRUNO · 4 March 2024
Agent replied · 26 October 2024
Dear Bruno, Thank you for taking the time to leave a lovely review regarding St Margaret's team. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotNarayan went out of his way to find us…
Narayan went out of his way to find us the best house and was always friendly and professional.
Jonathan · 14 February 2022
Agent replied · 26 October 2024
Dear Jonathan, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotPetros Giorganios harrasment to leave…
Petros Giorganios harrasm me to leave him a good review here. In the meanwhile he does not answer any emails or cals, he disrespected and violated the agreement I had when I rented the apartment.
Patrícia · 19 September 2025
★★★★★ 5/5
TrustpilotYou have a very honest opinion and…
You have a very honest opinion and helpful and very good feedback with me.Thank you Leorenta
Gaz · 13 May 2022
Agent replied · 26 October 2024
Dear Gaz, It’s great to hear that you have had a brilliant experience with our Maida Vale office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGraziana in the management team makes…
Graziana in the management team makes everything effortless! She is always willing to help and always comes up with a solution - and she always follows through to make sure that everything has been actioned. She’s always very professional and upbeat, and an absolute pleasure to deal with!
Nadia · 25 October 2023
Agent replied · 26 October 2024
Dear Nadia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful
I was predominantly in communication with Bailey and found her to be very supportive, informative and helpful. She is always prompt to respond, resolve any issues and checks in regularly. I am very grateful.
Sai · 2 August 2024
Agent replied · 26 October 2024
Dear Sai, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexter - Elliot
I am very impressed by Elliot’s service. He is professional, proactive and helpful. He aims to deliver first class service to his customers. Whenever I need help, he is always there. I like his friendly approach to his customers. He is definitely an asset to Dexter!
Amy · 8 December 2023
Agent replied · 26 October 2024
Dear Amy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilot10/10 Hampton Lettings Office
It's great to receive regular comprehensive property condition reports without having to chase them up - Donalina Gargrupe adds helpful commentary and this level of service is why I've been a Dexters landlord customer since the 1990s
Hampton · 9 June 2024
Agent replied · 26 October 2024
Dear Hampton Landlord, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotVery grateful how Anya Carlyle has…
Very grateful how Anya Carlyle has sorted a long standing damp issue which has defeated everyone else for last few years
Stephen · 22 January 2026
★★★★★ 5/5
GoogleExcellent support and quick responses throughout the listing and sale process from Alistair and Aaron. We benefited from their strong list of potential buyers that ensured we had multiple viewings on the first available date. Cannot recommend highly enough.
Richard · 26 April 2024
Agent replied · 23 October 2024
Dear Richard, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been renting from Dexter’s for…
I have been renting from Dexter’s for nearly 2 years now & dealing with Donalina the whole time. She has always been very professional, quick to reply to my emails & get any issue sorted rapidly. I would happily use dexters again because of my experience from Donalina.
Callum · 11 October 2023
Agent replied · 26 October 2024
Dear Callum, We really appreciate you taking the time to leave such lovely comments about Donalina. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJo is a true gem…
Joanne Witter from Property Management West 2 is an absolute diamond! She is such a pleasure to deal with. She is very helpful, knowledgeable and super friendly. The service she provides second to none. Thank you!!!
Katarzyna · 16 June 2024
Agent replied · 26 October 2024
Dear Katarzyna, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
