Trusted Agent profile · Richmond upon Thames
★★★★★
2,317 reviews across 2 platforms
93 Station Road, Hampton, TW12 2BD, Richmond upon Thames, TW12 2BD
Dexters's office in Richmond upon Thames, at 93 Station Road, is rated 4.4 out of 5 across 2,317 reviews on two platforms, including 414 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dexters Hampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotGrace at Dexters Richmond has been…
Grace at Dexters Richmond has been extremely efficient during contract renewal. Excellent communication!
Dear Charlie, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLindsey was very responsive to our…
Lindsey was very responsive to our questions. Assuring use throughout the moving out process, which can be stressful.Would recommend again!
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe bought our property through Dexters a number of years ago and the service was so good that when we came to sell, we went back to see what they could do for us. Compared to the other agents they offered a much better service, bigger team and were very professional. Toby really gave me confidence in their ability and knowledge of the market. They got us on the market very quickly with professional marketing and we had 10 viewings on the first day! It was amazing. Toby communicated clearly and often and gave us good advice. A really nice team to work with and worth the money. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Dave, I was delighted to read the comments in relation to our Hampton office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleElla from Dexters Hampton office was very helpful, she gave us options within our bedget and in great areas. Even though we weren't able to confirm on an apartment with Dexter's , we really appreciated her help.
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
TrustpilotDaniel Burrel is a star
Daniel Burrel is a star. His wisdom and knowledge about property are unparalleled
Dear Mustafa, Thank you for taking the time to leave a wonderful 5 star Google review. Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotThe worst property agent in existence
This is the worst property agent I have ever had the displeasure of dealing with. Even though I left their property in the best state possible this company has attempted to withhold my deposit and try to get their tenants to pay for redecoration costs despite all issues coming from fair wear and tear during a pandemic. If you value your hard earned money and want your value for money, Dexters is not it.
Dear Jay, We are sorry to read the contents of your review and understand that this matter is currently under review with TDS following the Landlord's instruction. Kind regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotExcellent!
My husband and I have had a great experience working with Dexter’s and would highly recommend them! They helped us find our dream flat and made everything about living there incredibly easy. Bella, who is part of the tenancy management team, had been especially helpful. We’re now getting ready to move again and are grateful for their help and support.
Dear Anna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJessica has been really helpful and…
Jessica has been really helpful and very prompt in answering our queries.
Dear John, We really appreciate you taking the time to leave such lovely comments about Jessica. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilotfantastic service
We are pleased with the excellent service by Dexters especially William and Dominique, who are easily contactable and professional throughout. We will certainly recommend them to other landlords.
Dear Emily, Thank you for your review, and mentioning your experience with William and Dominique. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat service all around
Great service all around. special thanks to Indre.
Dear Zlatan, Thank you for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFantastic service recently. Jack Morgan and Tom did a great job in helping to find new tenants for me in record time, and at the right price point. Really impressed with Dexters. Have been with them for 8 years now and they have always been super efficient and professional. Look forward to continue working with them.
Dear Stephen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery helpful staff!
Many thanks to Jaden for helping me with my property search, very kind and well mannered, I do hope to work with you again in the future.
Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleI have had a great experience working with this team over the years, From buying my first home to now selling! They are very efficient and truly want the best for their client especially the director Toby!
Dear Jessica, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
TrustpilotProperty Management
I don't normally write reviews, but I have a new property manager, Joanne. I'm very pleased with her management of my property. She is very professional and takes personal ownership with matters as they arise. More importantly, she is excellent with my tenants and supportive to me providing pragmatic advice and cost effective solutions.
It’s great to hear that you have had a brilliant experience with our Property Management Team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSince Natasha took over
Since Natasha took over, we've never had to wait too long for any issues to be fixed/solved, at the very least, she lets us know what's going on and when we can expect some movement. She has managed the renovation of our kitchen and our contract renewals with minimum fuss. Her communication is great._
Dear Lanre, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do not hesitate to contact us. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFantastic experience with Jadasa
I want to write to say how incredibly satisfied I’ve been with the lovely Jadasa who manages our rental property. Any problem that we’ve had so far with the property was treated well within 24 hours, with super competent technicians being sent in. Jadasa makes us feel listened to and valued, and this is priceless!
Dear Laure, Thank you for taking the time to leave a lovely review regarding Jadasa. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service from Jada
After some back and forth with my previous landlord, the property manager Jada Palmer entirely sorted the issue, she liaised with the landlord after the difficulty I was having. She was quick, efficient and had great all round service, can’t thank her enough for the attentiveness she showed to get this issue resolved.
Dear Nn, Thank you for taking the time to leave a lovely review regarding Jada. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSagar P gives 5 stars service
Sagar P. Is on the maintenance team of Dexters. When we had a problem with the boiler he not only was reassuring, and emphatic, he was quick to fix the issue whilst providing great customer service! He was a star and took great care of us! Since we moved to the property Dexters manage, it has been an incredible experience!
Dear Carolina, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sagar will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilot5 star service
Great service from Rob C and Dexters Lettings Management team. They have managed my property for 5 years and it’s very reassuring to know that everything is efficiently handled. Importantly for me, they are totally supportive should there be any problems. They appear to be happy to take all the stress from my shoulders!
Dear Diane, Thank you for taking the time to leave a wonderful 5* Google review. Rob will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotUSE DEXTERS!
Dexters have been incredibly professional and helpful throughout our selling experience. Simon and Tom through to Megan and Verity with Billy and Conor also chipping in their help. They priced our house and made sure they delivered that price and ensured interest was maintained to make sure buyers were interested in these turbulent times. A pleasure to deal.
Dear Sally, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJessica is very helpful and always…
Jessica is very helpful and always reponsive
Dear Candas, Thank you for taking the time to leave a lovely review regarding Jessica. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEfficient and Helpful service
George Caldera represented the sale of our property and was very helpful, informative, and efficient throughout the whole process. You could always get hold of him on the phone and if he wasn't available, he always called back. Dexters were very professional and I would recommen their services.
Dear Mrs Raynor, Thank you for taking the time to leave a lovely review regarding George. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonalina and Ellis
Donalina and Ellis in the property management and maintenance teams have been looking after us since we moved in and have been really responsive in resolving all of our snagging issues. It makes me feel confident that I will be looked after should anything go wrong with the house in the future. Thanks team!
Dear Gareth, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSarah G, Dexters
Dexters has been managing my property for over a year now and there have been some issues with the tenants during this period. However, Dexters have dealt with each one brilliantly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
