1/5
TrustpilotThe worst agency ever.
It's with great and deep sadness that I see myself forced to leave a bad review.
Trusted Agent profile · Richmond upon Thames
Dexters Hampton reviews in Richmond upon Thames
★★★★★
2,318 reviews across 2 platforms
93 Station Road, Hampton, TW12 2BD, Richmond upon Thames, TW12 2BD
Dexters's office in Richmond upon Thames, at 93 Station Road, is rated 4.4 out of 5 across 2,318 reviews on two platforms, including 414 Google reviews rated 4.9.
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotRental
Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.
Agent replied · 26 October 2024
Dear Ms G, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was a great Estate Agents who…
Alistair was a great Estate Agents who made the process quick and simple.
Agent replied · 26 October 2024
Dear Rob, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have just moved to the UK and I had a good experience with Dexters Hampton Estate Agents. My estate agent was Codie Haddon and she was proactive and prompt in her resonse and helped me through every step of the way to get my first rented property.
Agent replied · 23 October 2024
Dear Dean, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotMassive thanks to Rasel who provided…
Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!
Agent replied · 26 October 2024
Dear Rodi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was a great help
Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.
Agent replied · 26 October 2024
Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotApartment destroyed under their management
My apartment has been in the family since 1988. It was given to Dexters a year ago on a full management contract, they had supposedly vetted the prospective tenant, the tenants partner assaulted the tenant the police kicked the door breaking the lock to get access, arrested the partner. The tenant also had a large dog in the apartment which I abd the Managing agents requested Dexters to ask the tenant to remove, the apartment carpet, walls and wood work were destroyed by the tenant, the tenant did not pay the council tax, water charges, electricity or tv license. After the flat was vacated by the tenant, dexters rented out the flat immediately without informing me of the damage to the flat then requested I pay £1500 for repairing the walls and woodwork and over £1900 for a new carpet to replace the carpet destroyed by the large dog.Avoid Dexters at all costs, they are a property management company that operates at a substandard level. Look elsewhere. They only have their own interests ate heart and do not care at all about the landlords interests.I've left messages the last 2 days but no call back, they have my number, making money is their primary aim, landlords interests do not feature. Its affected my health.
Agent replied · 26 October 2024
Dear Tony. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotAshley
AshleyI highly recommend Ashley from Battersea Dexter, very professional, punctual, communicative Any questions you may have. Ash comes to your aidThank you that thanks to you Ash, our child lives in favorite house.
Agent replied · 26 October 2024
Dear Daniela, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotVery disappointed!
Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.
Agent replied · 26 October 2024
Dear Maggie. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotLedi Peka has been great to deal with…
Ledi Peka has been great to deal with and very helpful.
Agent replied · 26 October 2024
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been going to Nora for most of…
I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks
Agent replied · 26 October 2024
Dear CF, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWould not recommend at all
Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.
Agent replied · 26 October 2024
Dear Mark, we are disappointed to read your 1* review. I understand that the Director of Tenancy Management has been in touch with you to resolve this issue. Kind regards Asma Chughtai Customer Relations Team
1/5
Trustpilotbad experience throughout stay
I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!
Agent replied · 26 October 2024
Dear Maggie, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotExcellent service.
I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!
Agent replied · 26 October 2024
Dear Sharon, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEfficient, Professional & Helpful
Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.
Agent replied · 23 November 2024
Dear Marco, Thank you for your lovely 5 star Trustpilot regarding Jamie. The team will really appreciate your kind words. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe team at Dexters Hampton has given us a great service during our sale. They found us a good range of serious buyers very quickly which resulted in a number of offers and we achieved our asking price within a couple of weeks of going on the market. The team were always cheerful, friendly and responsive. When we hit some legal complications as the sale progressed, the senior staff at the branch were very hands-on making sure that our buyers and ourselves were kept up to speed and reassured everyone involved that the problems could be resolved. The sale has completed this week.PositiveResponsiveness, Professionalism
Agent replied · 23 October 2024
Dear Ruth, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotSpammers
Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.
Agent replied · 26 October 2024
Dear Marry, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotOAKLANDS RISE NW10 6FJ---NO HEATING AND…
OAKLANDS RISE NW10 6FJ---NO HEATING AND NO HOT WATER AGAIN IN ALL NOTTING HILL GENESIS BUILDINGS IN WINTER !!! LAST TIME I HAD 4 DAYS NO HOT WATER AND NO HEATING AND I NEARLY DIED!!!! THIS IS CRIMINAL AND ONLY POSSIBLE IN THE UK! IN EVERY OTHER COUNTRY THIS COMPANY WOULD BE PROSECUTED!!! THERE IS A MOTHER WITH A BABY IN MY HOUSE. ALL TENANTS: STOP PAYING RENT AND MOVE OUT OR FILE CLASS ACTION IN COURT !!!
Agent replied · 23 November 2024
Dear Reni, I am sorry to hear you have experienced this. I am unable to find you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been dealing with Zak Mcnicholas…
I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.
Agent replied · 26 October 2024
Dear Demetris, thank you for your 5* review. We are pleased that you have received great service from Zak in our Muswell Hill office. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDexters....The experience
Dexters Wimbeldon ....i inherited this lettings from its many predessors over the last 25 years and have to sa for someone who hates change i have always been happy and made to feel like an individual but within a team.They have always worked tirelessly for my company and through good times and bad in our economy i have never once experienced a void period in any of my properties .Now under the reins of Mr Wiltshire and Ms Alward and their team i , through their combined experience and real interest in their profession , i am again happy with to continue and enjoy "The Dexter's Experience"kind regards frank o Donoghue
Agent replied · 26 October 2024
Dear Frank, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotJessica was highly efficient and…
Jessica was highly efficient and successfully dealt with a renewal for me. Thank you very much
Agent replied · 26 October 2024
Dear G R, Thank you for your kind comments regarding Jessica and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleIt was lovely to work with Toby, Aaron, Alistair and all the team. We have managed to get our dream house with their help and what can be a stressful process, was as smooth as it could be. Thank you!
Agent replied · 11 December 2024
Dear Eloise, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
TrustpilotJoanne
Joanne was phenomenal. Regular follow ups and had a solution oriented approach!
Agent replied · 26 October 2024
Dear Umar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience and ongoing support…
Great experience and ongoing support from Andrzej. All questions dealt with promptly. Good service. Thanks
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