Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotToby and Suzan have made the process…
Toby and Suzan have made the process for signing a new property very easy in a time where the rental market can be very stressful Swift responses to emails and calls
Roisin · 19 October 2023
Agent replied · 6 February 2025
Dear Roisin,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 4/5
TrustpilotGenerally good
Generally good - dealt with many people and departments all pretty helpful and responsive. I was particularly impressed by Sarah Norton who helped and explained what I needed to go forward with the let, EPC reports, inventory etc.. Very helpful and swiftly done.
Gina · 12 October 2022
Agent replied · 6 February 2025
Hi Gina, thank you for taking the time to leave this review, we are very happy to hear that you've received good service. Please don't hesitate to get in touch if you need anything else!
★★★★★ 1/5
Trustpilotdon't use these guys if you want to…
don't use these guys if you want to rent In putney, they are incredibly lax and incompetent, rented through them for approx 18 months, took ages to get faults fixed at various times in lease now can't get my deposit refunded
Peter · 25 December 2022
Agent replied · 6 February 2025
Hi Peter, thank you for replying to our request for further details, so that we could investigate this for you. After speaking with our Head of Property Management, they would like to apologise for any inconvenience caused and have confirmed that they are actively chasing your previous landlord for confirmation on the release of your deposit. Once this has been received, we will return your funds as soon as possible. Should you have any further queries, please do not hesitate to reach out to us by emailing social@chestertons.co.uk and we'll be happy to help.
★★★★★ 5/5
TrustpilotExcellent service and friendly staff
Excellent service and friendly staff. Special thanks to Bronte, who accommodated us on the viewings and provided us with constant updates throughout the process. I would highly recommended them!
King · 20 July 2022
★★★★★ 5/5
TrustpilotExcellent service
Excellent service I have been using CHESTERTONS for more than 20 + years
Yilmaz · 2 October 2024
Agent replied · 7 February 2025
Hi Yillmaz, thank you for the great review. We appreciate you using Chestertons for 20+ years. We are always here to help.
★★★★★ 4/5
Trustpilot26 Cumberland Mansions
We had a good experience with Chestertons so far. Moving into the property and signing the contract was pretty straightforward. My only concern is that I've complained about a few things that needed to be renewed in the house a few months back and no one took action.
BB · 18 February 2022
Agent replied · 6 February 2025
Thank you for sharing your experience with Chestertons, we appreciate your feedback. If you still have any unresolved issues, please accept our request for your contact info so that this can be addressed as soon as possible.
★★★★★ 5/5
TrustpilotJuliette Dartois provided an amazing…
Juliette Dartois provided an amazing experience whilst I was doing my apartment search. Highly recommend!
Himi · 26 August 2024
Agent replied · 6 February 2025
Hi Himi, we love feedback like this! Thank you for sharing your experience with Juliette and we wish you all the best for the future!
★★★★★ 1/5
TrustpilotExtremely unprofessional
Extremely unprofessional, do not use Chestertons if you are a prospective tenant. Company did not turn up to check-in appointment (to deliver keys), don't answer emails and sends aggressive emails whenever they want something. Will never rent an apartment through this agency again.
Truls · 25 September 2022
Agent replied · 6 February 2025
Dear Truls, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
★★★★★ 5/5
GoogleI've had a very good experience renting a property with Chestertons Kew, I would like to thank Jack Burnett for the great customer service and support! I would highly recommend their service. Many thanks!
Gabriel · 11 October 2021
★★★★★ 2/5
TrustpilotLethargic service
This company does not nothing for tenants after moving in and are extremely unresponsive when it comes to returning deposits. I had to email the landlord directly to get my deposit returned. It took over 5 weeks to get my money back.
AS · 1 November 2022
Agent replied · 6 February 2025
Hi there, we're sorry to read of your experience and thank you for responding to our request for further details. We have escalated this to our Property Management team for further investigation and will provide you with an update shortly. ___Updated Response:Hi AS,Thank you very much for your patience whilst we investigated this matter. Unfortunately the process was delayed by the landlord review when you moved out, and the further discussions between them and yourself to resolve a disagreement around charges. Rest assured, we tried our very best to speed up this process and release your deposit as quickly as possible, sincerest apologies if it seemed like we were unresponsive, that’s certainly not how we want our clients to feel. We wish you all the best, and please do not hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotHad a great experience working with the…
Had a great experience working with the JP team (especially suzan & Matt)! They are super speedy at responding & very helpful as well as thorough!
Philly · 29 January 2024
Agent replied · 6 February 2025
Dear Philly,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Matt will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotXiaoyi Fan
We've had a great experience dealing with Chestertons Docklands and wanted to recognise Xiaoyi Fan for her excellent service.Xiaoyi's professionalism and genuine care for her clients is much appreciated.
Agathe · 19 November 2023
Agent replied · 6 February 2025
This is so lovely to hear Agathe, thank you for taking the time to leave a review for Xiaoyi!
★★★★★ 5/5
TrustpilotNew flat
Carl and Josh helped me get some stuff fixed on my new flat very quickly !
Consumer · 23 September 2025
★★★★★ 5/5
TrustpilotVery willing and helpful service
Very willing and helpful service. Called me back within 5 minutes after I left a message.
Elizabeth · 2 August 2024
Agent replied · 6 February 2025
Thank you for the review Elizabeth - we're always happy to help!
★★★★★ 5/5
TrustpilotHigh quality
Katherine Ma is very good, highly effectively helping me find room which is suitable for me~
Zhiying · 1 August 2024
Agent replied · 6 February 2025
Hi Zhiying, thank you for the great review. We are so thrilled to read that Katherine helped find you a suitable room. Should you require any further assistance, we will be happy to help.
★★★★★ 1/5
TrustpilotSTAY AWAY FROM THIS COMPANY
Extremely unprofessional. My landlord uses this company to manage his property, however the property manager assigned to the property does not answer emails. 6 months later, still no answer despite several follow-ups. Do not rent/buy from this company.
Peter · 4 March 2023
Agent replied · 6 February 2025
Hi Peter, we're sorry to see you have left us this rating and thank you for providing us with further information privately. Based on the details you provided, we are having trouble locating you within our system. Please could you email social@chestertons.co.uk with the address in question so we can assist further? We look forward to hearing from you.
★★★★★ 5/5
TrustpilotShort notice move
Suzan, Matt and the rest of the team did a great job getting us set up on short notice. Prompt responses and attentiveness all around!
Ivan · 7 February 2024
Agent replied · 7 February 2025
Dear Ivan,Thank you for leaving us such a positive review. We are delighted to read that you enjoyed your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSupportive and helpful
I was looking for a place in Sheen, and spoke with Kate Bennett, and she was delightful, organising extra viewings and helping us through what was an extended referencing process because of difficulties with our references. We’re very happy with the flat and the support that Kate provided.
Jesse · 24 December 2021
Agent replied · 12 February 2025
This is wonderful to hear, thank you for sharing your positive experience!
★★★★★ 5/5
TrustpilotJack was awesome!
My interactions were all with Jack and he is phenomenol. So professional and caring during the whole process of renting....it was a pleasure to work with him.
Vidya · 23 December 2023
Agent replied · 6 February 2025
Hi Vidya, thank you for your kind review, we're happy to hear you had a phenomenal experience with Jack! Should you need anything in the future, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotI was desperate for a flat in the area…
I was desperate for a flat in the area I wanted and within the budget I had. Nishaad helped me find the flat I wanted within days and he was very very helpful. Additionally, he always replies to messages even if it’s not within his working hours.
Laila · 14 February 2022
Agent replied · 6 February 2025
We are so pleased to hear this! Thank you for sharing.
★★★★★ 5/5
TrustpilotChestertons
I very good experience all round with Niema Latif at Chestertons Renwals department. Thanks for all your help and handholding Niema.
Sarah · 15 April 2024
Agent replied · 6 February 2025
Hi Sarah, thank you for leaving such a positive review. We're happy to hear that Niema guided you through the process. Should you ever need any further help, please feel free to get back in touch!
★★★★★ 5/5
TrustpilotThank you so much for Jenny's…
Thank you so much for Jenny's professional and sound service. She understood my needs and matched the deal as soon as possible. She is excellent on negotiation and execution with different parties. I will definitely consider to use her service again if I buy a second house.
Helen · 14 January 2022
Agent replied · 12 February 2025
Thank you for sharing your experience with Chestertons!
★★★★★ 5/5
TrustpilotNiema Latif from Chestertons provided…
Niema Latif from Chestertons provided and excellent service renewing my tenancy. I highly recommend Chestertons.
Zoltan · 31 July 2024
Agent replied · 6 February 2025
Hi Zoltan, thank you for the great review. We are so glad Niema provided excellent service. Thank you for the recommendation, should you need anything else we will be happy to help.
★★★★★ 5/5
TrustpilotI had an incredible and seamless…
I had an incredible and seamless experience with chestersons especially with Dawn Cunningham. Even though I wasn’t in town, she went out of her way to make the whole process seamless and comfortable. She’s been incredible with all questions and problems I’ve had.
Aditi · 14 July 2022
Agent replied · 6 February 2025
Thank you for leaving your review! We are so pleased to hear this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
