Trusted Agent profile · Richmond upon Thames
★★★★★
1,849 reviews across 2 platforms
306 Sandycombe Road, Kew, TW9 3NG, Richmond upon Thames, TW9 3NG
Chestertons's office in Richmond upon Thames, at 306 Sandycombe Road, is rated 4.5 out of 5 across 1,849 reviews on two platforms, including 122 Google reviews rated 4.7.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotExtraordinary Emergency Response
It was an emergency and Carolyn and Carl were extraordinary helpful. They went the extra mile to solve it and they really got involved in the process with external parties.
Thank you, Alejandro! We’re thrilled to hear that Carolyn and Carl provided you with exceptional support during your emergency. Thank you for taking the time to share your feedback which means a lot to us!
5/5
TrustpilotGreat service and property management
Chestertons property management have been great for over the last 5 years we have been with them. Communication is always professional and responsive. Special thanks to Ryan Briggs for all the hard work and attention to detail. Would highly recommend.
Thank you, Nicholas! We're thrilled to hear about your positive experience over the past five years. Ryan and the team appreciate your kind words and dedication. Your recommendation means a lot to us, and we look forward to continuing to support you!
5/5
TrustpilotBarnes Office experience was 10/10
Thank you so much to Kevin at the Barnes office. We are now finally settled into our new home, and the whole process was made so much easier because of Kevin’s support, professionalism, and patience throughout.
We’re thrilled to hear about your positive experience with Kevin! His dedication to understanding your needs truly makes a difference. Thank you for recommending our team and for sharing your journey with us. Enjoy your new home!
4/5
TrustpilotIsaiah Samuels- Property Manager
Isaiah Samuels- Despite joining well into our tenancy, Isaiah was extremely proactive in trying to resolve our issues and give his best efforts in all our interactions. We had several issues with the landlord and previous property managers who were unable to get approval to carry out repair works. Isaiah swiftly carried this out shortly after joining and made the rest of our tenancy smooth! As tenants, this is what we look for in agencies rather than those who only protect landlord interests. Thanks a lot Isaiah.
Thank you for sharing your experience Eliana. We are very pleased to hear this!
5/5
TrustpilotSynika Regis Jackson made all the…
Synika Regis Jackson made all the difference, friendly and always responsive. She was very supportive when I made the transition from renter to owner
Thank you for your fantastic review, Shavāsti! We're thrilled to hear that Synika provided such supportive service during your transition from tenant to homeowner. Congratulations on this exciting new chapter!
5/5
TrustpilotGregor, the key to a fantastic first rental experience with Chestertons
I can't recommend Gregor Scott and Chestertons enough! We were looking for quite specific rental requirements in terms of accessibility and to tight timings and Gregor was absolutely fantastic. In addition to incredible professionalism and expertise, he went above and beyond, was incredibly proactive to help me secure the perfect rental, brilliantly guiding me along the way and made the whole process smooth and incredibly human. He thoughtfully and skilfully balanced tenant and landlord needs to get to the best solution, adaptively navigating any unexpected solutions. This is my first experience with Chestertons and it’s been really impressive with Gregor.
Hi Sheila, thank you for taking the time to write a great review and sharing your experience with Gregor. We are thrilled to read how fantastic and professional he was. We are so glad he went above and beyond. Should you need anything further, we will be happy to help.
5/5
TrustpilotProfessional, caring and attention to tenants
I want to write about my wonderful experience with Niema.After 4 years of dealing with another agency, Niema from Chesterton took over the managing of our property and from the first phone call (I was already surprised she called) I was so impressed that I remember thanking her for being so professional and prompt in finding a solution to our situation.Quite honestly I had lost all my trust in Agencies after my previous experience but I am now really hopeful.Niema is proactive, professional, quick at problem solving and lovely to speak to. After all of our interaction I felt heard, I understood where the problem or delay was, and I knew there was a plan going forward.I could not praise her enough.
Hi Mel, thank you for the lovely feedback. We are so glad Niema was proactive and professional, she will be thrilled by the kind words. If you need anything else, we will be happy to help.
5/5
TrustpilotI bought a flat in Pimlico
I bought a flat in Pimlico, negotiating a price very quickly with their help. The team were very professional, provided good advice, were responsive on the telephone and email, and allowed access on a number of occasions for measuring up, builders etc. They were always on time for appointments and most importantly were personable without any of the bs you sometimes get.
Thank you for your fantastic review, Mr. J Cooper! We're thrilled to hear you had a positive experience with our team. Your satisfaction is our priority, and we’re glad we could assist you in finding your flat. We appreciate your kind words and look forward to serving you again!
5/5
TrustpilotChristie and the team at Chestertons…
Christie and the team at Chestertons were extremely professional and helpful throughout our experience.
Thank you, Ozgur! We're thrilled to hear about your positive experience with Christie and the team. Your recommendation means a lot to us. We're always here to provide support and ensure our clients feel valued. Wishing you all the best in your future endeavors!
5/5
GoogleI had a great experience with Chestertons, thanks to Vinny Kinra. He helped in a timely manner with all the formalities required for the move-in and made the whole process smooth and stress-free. Very professional and responsive throughout. Highly recommend!
Thanks for your fantastic feedback, Rananjay! We're thrilled to hear that Vinny made your moving experience smooth and stress-free. Your recommendation means a lot to us. If you ever need assistance again, we're here to help!
5/5
Trustpilot5 star experience with Richie Parkin @ Chestertons…
I am delighted to share my positive experience with my new property manager, Richie Parkin. Since assuming responsibility for my property, Richie has proactively resolved several complex issues with efficiency and professionalism. He demonstrates exceptional customer-facing skills, establishing strong relationships with landlords, tenants, and suppliers. His extensive property knowledge, which I have not encountered before, enables him to address the root causes of problems rather than opting for superficial solutions. Richie is highly organized, decisive, and consistently delivers prompt and effective results. I highly recommend his services without reservation. Five stars, thoroughly deserved.
Hi Claire, thank you for taking the time to write a great review. We are so glad Richie is highly organised, professional and knowledgeable. We appreciate the kind words and wish you all the best.
5/5
TrustpilotI wanted to take a moment to share my…
I wanted to take a moment to share my exceptional experience with Ann Dickson from Chestertons's Property Management team. Ann has been incredibly professional and supportive in resolving a challenging water ingress issue. Her dedication, responsiveness, and attention to detail truly set her apart.Throughout the process, Ann consistently demonstrated genuine care and professionalism, keeping me informed every step of the way and ensuring that all necessary actions were taken. Her proactive approach in advising on compensation for loss of rent and coordinating with the involved parties has been invaluable.I am deeply grateful for Ann's outstanding service and would highly recommend her and Chestertons to anyone seeking a reliable and supportive real estate professional. Thank you, Ann, for going above and beyond!
Hi Tao, thank you for taking the time to write a great review and sharing your experience with Ann. We are so glad Ann was professional and supportive, she will be thrilled by the kind words. We appreciate the support and wish you all the best.
5/5
Trustpilot2 year tenancy.
I rented a property through Chesterton's for two years and from the moment my partner and I moved into the property James Smith the Property Manager made the process and duration of our stay smooth sailing. Whether we needed something fixed, or had a question about something to do with the property James was always attentive and responded quickly to get things sorted. All the while he was always polite and a pleasure to speak to.
Hi Oliver, thank you for the positive feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotCompany Staff…
Companies are only as good as their employees, my latest dealing with Zoysia Gray was a pleasure, she gave me all the information that I needed in an efficient, no nonsense way
Thank you for your wonderful feedback, David! We're thrilled to hear about your positive experience with Zoysia. Our team strives to provide clear and efficient service, and it’s great to know we hit the mark. We appreciate your support!
5/5
GoogleI would like to give a huge thank to Ethan Dogan, the Lettings Manager at Chestertons Kew, and his entire team for their outstanding service in letting out my property. Ethan and his team have all been a pleasure to deal with. They are all …
Thank you, Fabz! We’re thrilled to hear about your positive experience with Ethan, Kerri-Ann, and the team. Your kind words about their professionalism and support mean a lot to us. We’re here to make your journey smooth and enjoyable!
5/5
TrustpilotShayna was very helpful and understood…
Shayna was very helpful and understood the issue and i look forwarder to receiving the Annual Landlords income and expenditure schedule for 2025-2026.
Thank you for your positive feedback, Stephen! We're glad to hear that Shayna was able to assist you effectively. Your satisfaction is important to us, and we look forward to providing you with the Annual Landlords income and expenditure schedule soon.
5/5
TrustpilotAmanda Goodman was terrific
Amanda Goodman was terrific. Super easy to deal with and completed everything so quickly. Highly recommend.
Thank you, Gus! We're thrilled to hear about your positive experience with Amanda. Her commitment to providing efficient service is what we strive for. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
TrustpilotGood experience on the rental side
I dealt with Christie Nguyen who is very efficient and proactive.
Thanks for the fantastic feedback, KD! We're thrilled to hear that Christie provided you with efficient and proactive service. Our team strives to deliver the best experience, and it’s great to know we're hitting the mark. We appreciate your support!
5/5
TrustpilotNicola Little has been fantastic in the…
Nicola Little has been fantastic in the support she has provided over recent weeks. She has been friendly, helpful, proactive and professional and I am very grateful for everything she has done.
Thank you, Michael! We're thrilled to hear about your positive experience with Nicola. Our team strives to provide exceptional support, and it's great to know that Nicola made such a difference for you. Your feedback is truly appreciated!
5/5
TrustpilotEfficient contract Renewal
Ms Orchid Ho assisted us through the contract renewal process. She liaised with the landlord for us. Communications were done clearly and professionally. We're happy for the experience.
Thank you for sharing your positive experience, Joyce! We're thrilled to hear that Ms. Orchid Ho provided clear and professional assistance during your contract renewal. Your satisfaction is our priority, and we appreciate your kind words!
5/5
TrustpilotShanze got it done!
Shanze was on game for getting stuff sorted. She was quick to respond & did as promised. Problem with smoke alarm in flat solved.
Thank you for your fantastic feedback! We're thrilled to hear that Shanze provided quick and effective support. Your satisfaction is our priority, and we're glad to have resolved the issue for you. Looking forward to assisting you again in the future!
5/5
GoogleBramley was extremely helpful throughout the rather complex process of my sale. He kept me continually updated and was very prompt at answering my many questions. The sale was successfully completed yesterday. Thank you Bramley!
Thank you, Judith! We're thrilled to hear about your positive experience with Bramley. Keeping our clients informed and supported is our top priority. Congratulations on your successful sale!
5/5
TrustpilotExcellent service
I have rented my flat out with Chestertons/James Pendleton for a number of years. Their property manager Sam is outstanding and has made renting the flat out very straightforward. He is brilliant at managing problems or sorting things out if they go wrong at the property - always very quick to respond and works hard to ensure that I pay a reasonable but not extortionate amount for products and services if required.The wider lettings team are usually very responsive and quick to sort out marketing material, contracts etc when there is a change in tenants.
Hi Sarah, thank you for taking the time to leave a review. We're delighted to hear that you have been a landlord with us for a number of years and look forward to assisting you for many years to come!
5/5
TrustpilotFast and easy
It was my second time reaching out to Chestertons for assistance about the property which turns out to be fast and efficient about solving any queries and issues. I am with Cheneal first on the phone who assisted me to my queries, later on Karen reached on me too through whatsapp then followed by Elaine my property manager through another phone call.
Thank you for your fantastic feedback, Karl! We're thrilled to hear about your positive experiences with Cheneal, Karen, and Elaine. Our team strives for efficiency and great service, and your appreciation means a lot, thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons's Richmond upon Thames office has 1,849 reviews across two platforms: 122 on Google, 1,727 on Trustpilot (across the whole business).
Chestertons Kew is rated 4.5 out of 5 across all 1,849 reviews, and 4.7 out of 5 on Google from 122 reviews.
Chestertons Kew, 306 Sandycombe Road, Kew, TW9 3NG, Richmond upon Thames, TW9 3NG.
