Every review we hold for the Rhyl office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleChose this company to sell my house as Alex the manager of the Llandudno office who came out to value my house was friendly, knowledgeable and local. All went downhill when I was transferred to the new Rhyl office. Extremely difficult to get through on phone, calls, emails hardly returned, passed from pillar to post with management changing mid term of my sale, staff not knowing what they are doing and to top if off lost my keys so couldnt give them to new purchaser and overcharged me on my sale fee. DO NOT USE RHYL OFFICE, Llandudno (Alex) is great as I asked if I could go with him but not allowed and had to stay with Rhyl office!!!
Nichola · 16 December 2024
★★★★★ 5/5
GoogleI rang with ref to a house I had seen and I have to say even though it wasn’t the department I needed to speak to Rachel went above and beyond, I have had a lot of experience with different estate agents and I have to say by far William Gleave stand gead and shoulders above the rest not only for correct procedures but putting your mind at ease and simply being helpful I genuinely couldn’t believe how helpful my phone call was. Rachel Pamment the lady I dealt with is a credit to this company simply amazing.
Nicola · 23 June 2022
Agent replied · 23 June 2023
Thank you for your very kind comments Nicola. Rachel is a property manager at our Rhyl branch and always goes above her ‘normal’ duties. I am pleased that she could help put your mind at ease. Moving home can be very stressful!
★★★★★ 5/5
GoogleI have two properties that are managed by William Gleave. The service and professionalism I have received since appointing them last year is fabulous. I met with Mike Hughes initially and he explained everything to me and his help was much appreciated as the two properties concerned are part of my late Aunt’s estate and need to be managed whilst the probate and estate is sorted. Following the initial meeting my main point of contact has always been Rachel Pamment who is exceptionally knowledgeable, professional and approachable. I do not live in the Wales area where the properties are and Rachel has been wonderful in keeping me updated regarding any ongoing issues with the properties and tenants. She has dealt with everything with utmost professionalism and helped with contractors to carry out improvements etc. Her local knowledge is exceptional and she always endeavours to go over and above to help with any issues. I don’t know what I would have done without her help as she has guided me through various issues and processes. One of the properties is now ready to be put up for sale and to this end Rachel has liaised with Alex Cardno from William Gleaves Llandudno offices who is now dealing with the marketing of this property. Alex has also been immensely supportive in helping and advising me on my journey dealing with these properties which as my late Aunt’s Executor I have to finalise. Because geographically I do not live anywhere near these properties the whole Team at William Gleaves go above and beyond to professionally deal with everything. I would not hesitate to recommend them and I would give them a six star rating for their knowledge and professionalism. If I had been able to keep these properties I would have had no hesitation in William Gleave continuing as my Managing Agents
Angela · 23 February 2023
★★★★★ 5/5
GoogleWilliam Gleave have been so kind to me. They're working hard to find my family and I a home to rent. Ciara from the team calls me to set up viewings when a suitable property comes in. I feel so valued. Finding a private rent can be so stressful, but she makes it better. Fingers crossed we're able to move soon! Thank you team. JJ xPositiveResponsiveness, Quality, Professionalism
Jasmine · 24 August 2022
★★★★★ 5/5
GoogleThe team could not be more helpful and attentive. Emails and phone calls are always answered quickly, Sue is a huge asset to the team as well as Rachael. All of the staff are absolutely lovely and nothing is too much for them. There is reassurance offered when it’s needed, advice when needed. Brilliant team!
Sian · 29 May 2023
★★★★★ 5/5
GoogleMy experience with the staff at William Gleave Lettings Agency Rhyl store, has been nothing but wonderful.
The staff are and have always been very kind, polite, friendly and always willing to help and provide advice with any and all situations.
After a loss of job and suffering from developing mental health conditions, I got myself into rent arrears and was struggling both financially and emotionally. However the staff have been very understanding of my situation, they have been so kind and helpful and very patient with me.
I have now managed to sort out my finances and arrears.
One staff member who has been so wonderful is a woman named Rachel. She has been very supportive with my issues and also with my mental health requirements. Both Rachel and Mike understand that I require certain things in regards to my mental health, and have been very helpful in making sure my needs are met and that I feel safe and secure in the property.
I can not thank them enough, and believe they need more recognition for their hard work and tenant support services.
Chelsea · 23 June 2022
Agent replied · 23 June 2023
Thank you for your very honest and kind review Chelsea. We’re really pleased that by working with us you can now feel safe and secure in your property.
★★★★★ 5/5
GoogleSue and the team have been great. I viewed a few properties with them that weren’t quite right for me, however having the time for them to get to know me meant that they could find me the perfect property! Really happy with the quick and professional service :)
Tina · 14 April 2023
★★★★★ 5/5
GoogleRachel has been very helpful and professional in our dealings with the property management side of the business. Mike has been a great help over the years and instils great confidence in my mother, the owner of the property. Caine and Donna have also been of great help when Rachel has been unavailable.
Fran · 27 August 2022
★★★★★ 5/5
GoogleAfter we lost our home to a fire we went round many estate agents to get temporary accommodation while our bungalow is ready for us to move back into. Sue at William Gleave was so compassionate and helpful and found us a beautiful bungalow …
Josie · 14 April 2024
Agent replied · 27 November 2023
Thank you for the review Josie, we know you have been through a very difficult time and we are pleased that we have been able to help you.
★★★★★ 1/5
GoogleDisgusting company. Very unprofessional and no reply from any higher member of staff. Good luck to anyone who deals with them. Be very careful of giving them a holding deposit if anything goes wrong they say no money back because you have been sent the terms & conditions to which I never and gave them 7 days to pay me the money back i received in full 4 days later
Kevin · 19 June 2024
★★★★★ 1/5
GoogleAbsolute pain in them email you about a property I would like to rent make out its not on the list aswell then see it back up then totally ignore me when I show some interest not hard to reply back
Steph · 14 July 2025
★★★★★ 5/5
GoogleFantastic service provided by William Gleave's letting team! Dealt with Ciara & Sue who have been nothing but attentive & courteous throughout the whole process! Can highly recommend a friendly & professional estate agents. Thank you.
Dan · 26 October 2022
★★★★★ 5/5
GoogleAs an experienced portfolio landlord with properties across the country, I highly recommend William Gleaves Lettings, in particular, the Rhyl Branch. Since using them as my letting agents from July, 2020, they have been very helpful, communicative and knowledgeable about all aspects of the letting. In particular at the Rhyl Branch, Kane and Rachel have worked very hard and selflessly to help and guide me through all the administration and maintenance needed to successfully 'rent out' my property. Recently, thanks to their due diligence they have saved me a considerable sum of money on unnessary maintenance issues. This is something I greatly appreciate and I will certainly use them again in the future.
T · 26 October 2022
★★★★★ 5/5
GoogleExcelent service. Mike is extremely knowledgeable and nothing was too much trouble. We have also received excellent customer service. I would without doubt recommend William Gleave Estate Agents.
Jane · 23 February 2023
★★★★★ 5/5
GoogleExcellent service from William Gleave. I live 300 miles from the property I rent in N Wales and so a reliable agent is essential. WG took over the property after a disastrous experience letting to tenants who ruined the house and left with many months of unpaid rent. WG were efficient in appointing contractors for the refurbishment and had the property let again in no time. I am particularly grateful to Jamie and Mike who assisted at this time.
Latterly, once the property was back on track, Rachel did an excellent job in managing the tenancy and ensuring the property was well maintained. She provided outstanding customer service and was professional and efficient at all times.
I've mentioned 2/3 individuals but the whole team were great to deal with. I have no hesitation in recommending William Gleave Estate Agents for both tenants and landlords alike.
Mark · 27 August 2022
★★★★★ 5/5
GoogleExcellent service and attention to detail. Mike Hughes is tremendously helpful and has clearly been trained to a very high level - definitely knows his stuff. Highly recommend.
Aj · 23 June 2022
★★★★★ 5/5
GoogleWe’ve been with other estate agents but not a patch on this company. We were looking for a house and this is the first time we’ve dealt with this estate agent Amazing team. Sue couldn’t do enough for us nothing was to much trouble she went …
Tracey · 14 April 2024
★★★★★ 5/5
GoogleNice people very professional and a pleasure to deal with ! !
William · 14 April 2024
Agent replied · 27 July 2023
Thank you William, great to see you have been happy with our service
★★★★★ 5/5
GoogleFantastic service from the letting teams, especially Ciara. Always friendly, approachable and professional. Would definitely recommend
Keiron · 26 October 2022
★★★★★ 5/5
GoogleI have used Mike and The Team as letting agents for my properties for over 4 years. The whole team have been very helpful and have provided invaluable support and advice over the years. I have always found everyone to be professional in an approachable and friendly manner. Thank you everyone!
Bernadette · 29 May 2023
★★★★★ 5/5
GoogleI’ve used William Gleave Lettings (Formerly Peter Large Lettings) on many occasions over the last 7-Years for my Lettings & rental requirements and always found them to be friendly, responsive, professional and good value for money. I have no reservations in using them again or recommending them to others who need their services.PositiveResponsiveness, Professionalism, Value
Gareth · 24 August 2022
★★★★★ 5/5
GoogleWilliam gleave have made me so happy I have amazing place to live and are very helpful and can answer all your questions I will be telling everyone one I know how good they are and I know if I have any problems they will be there to help
Marilyn · 27 August 2022
★★★★★ 5/5
GoogleSpeedy response. Professional and will assist you on your query as best they can. Will explain details on their service and treat you professionally. Easy to reach and talk to whatever your circumstance. Will recommend.
Elis · 29 May 2023
★★★★★ 5/5
GoogleThe team came to value some office space, very helpful and knowlagable
Stephen · 15 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
